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Atlassian JIRA Administrator I

Atlassian JIRA Administrator I

companyRocket Lab
locationLong Beach, CA, USA
PublishedPublished: 5/15/2024
Administrative
Full Time

ABOUT ROCKET LAB

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.  

Join our pioneering team and launch your career to new heights!

IT 

Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.

ATLASSIAN JIRA ADMINISTRATOR I

Based onsite at Rocket Lab's Headquarters in Long Beach, CA, the Atlassian Jira Administrator I is responsible for supporting Jira and Confluence, issue tracking and collaboration software applications.

This role will initially focus on providing Level I and Level II support to end users and then expand into more technical and mission-critical work. While some Jira experience is a pre-requisite, ideal candidates will bring the right mix of business acumen, technical knowledge, and customer service needed to support our growing organization.

You will support the Sr Atlassian Jira Administrator within the Enterprise Information Systems team.

WHAT YOU’LL GET TO DO:

  • Design and implement custom workflows, fields, and automation to optimize processes and support business needs
  • Coordinate with stakeholders to gather requirements and implement new features or improvements in Jira
  • Provide front-line support for Jira and Confluence for end users across the globe
  • Create and maintain system documentation and training materials

YOU’LL BRING THESE QUALIFICATIONS:

  • Minimum of 1 years' experience in Jira administration, in either Cloud or Data Center environments.
  • Proven understanding of ITSM concepts

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

  • Familiarity with REST APIs, Linux server administration, or Groovy scripting
  • Atlassian certifications
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively.

ADDITIONAL REQUIREMENTS:

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.   
  • Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.  
  • Must be physically able to commute to buildings 
  • Occasional exposure to dust, fumes and moderate levels of noise. 

The expected salary range for the position is displayed in accordance with the California Equal Pay for Equal Work Act. Final agreed upon compensation is based upon individual qualifications and experience. 

Base salary is only one part of Rocket Lab’s compensation package for this role. You may be eligible for company stock, stock options, or cash incentives, and can purchase discounted stock through Rocket Lab’s Employee Stock Purchase Program. Employee benefits may also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid vacation, holidays, and sick leave; paid parental leave; and other discounts and perks.  

Base Pay Range (CA Only)$29—$38 USD

WHAT TO EXPECT 

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.   

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at g.biow@rocketlabusa.com.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. 

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here ITAR Regulations.