Program Specialist – Computer Services

Expiration Date

12/19/2025

Department

CA Computer Services

Position Type

Professional

Location

Shreveport

Description

The Program Specialist supports students and faculty by managing and maintaining academic technology systems and processes that enhance the learning experience. This position serves as a key liaison between students, faculty, and IT in the use of educational Learning Management Systems, and assists in the development of system integrations between Learning Management Systems and student information systems to streamline academic operations. The Specialist ensures smooth administration of student exams and provides timely technical and operational support for academic programs.

Regular attendance is required to perform the functions of this position.

Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times.

Essential Position Functions & Duties

Student LMS Support Responsibilities: 65%

• Learning Management & Educational Technology Support
• Provide frontline support for students and faculty using Learning Management Systems and video capture equipment, and testing software.
• Troubleshoot and resolve technical issues related to course access, assessments, and content delivery.
• Collaborate with instructional staff to ensure course materials, exams, and recordings are properly set up and functioning.
• Maintain and update user guides, FAQs, and training resources for educational technology platforms.

Exam Administration & Support

• Coordinate and manage student exam logistics, including setup, scheduling, and manage student Learning Management System.
• Ensure exam security, accessibility, and integrity through proper configuration and support during testing sessions.
• Collect and analyze data on exam performance and provide insights to faculty and academic leadership.
• Serve as a resource for students navigating academic technologies and provide one-on-one or group training as needed.
• Collaborate with academic departments to ensure technology aligns with program goals and student needs.
• Contribute to continuous improvement initiatives for academic support services and technology solutions.

System Integration & Data Management

• Support integration and data flow between Learning Management Systems and student information systems, including course enrollment, grading, and student record synchronization.
• Lead migration for a Learning Management System transition.
• Collaborate with IT and system administrators to test, troubleshoot, and optimize integrations and workflows.
• Assist in identifying opportunities to automate processes that improve efficiency and user experience.

Campus Support

Campus IT Support: 30%

• Provide backup assistance for End-User Support, classroom support and/or instruction to LSUHSC-S Center faculty and staff to operate the audio/visual and videoconferencing equipment as needed.
• Facilitate training on campus IT resources.
• Available on-call outside of normal business hours for emergencies and for scheduled maintenance as needed.

Non-Essential Position Functions & Duties

Marginal Functions: 5%

• Performs other related duties and responsibilities as assigned.

Qualifications

The applicant must meet one of the following:

• Bachelor’s degree in Computer Science or related field.
• Associate degree in Computer Science or related field and relevant experience.

Preferred Qualifications

• Expert in Microsoft Office program.
• Five (5) or more years of experience teaching in an accredited academic medical college.

Additional Position Information

PSN/PER Number: PSN 27993/PER 2389

Salary Range: $55,000 - $79,500

Primary Location: Shreveport, LA (on-site position)

About the School

The LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.

• Salary is commensurate with experience and training
• Generous Health, Dental, and Vision Insurance
• Life Insurance
• Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance
• Flexible Spending Account
• Optional Retirement Plans

LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicant Instructions

Locate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589.

If you are contacted for an interview, please let us know at that time if you will need special accommodations.