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Senior IT Support Specialist

Senior IT Support Specialist

companyRocket Lab
PublishedPublished: 6/7/2024
IT / Computer Engineering
Full Time

ABOUT ROCKET LAB

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.  

Join our pioneering team and launch your career to new heights!

WHAT YOU'LL GET TO DO:

The Senior IT Support Specialist, works closely with the IT Client Services Team Lead, and Warkworth Composites Complex (WCC) site Manager. You will be the sole support person for on-site IT Infrastructure (clients, servers and network) for the staff and Launch Engineers/ Technicians at our Warkworth Composites Complex (WCC). You will also be required to provide Launch Operation support during Launch periods.

When not directly supporting the site, you will be required to help to manage the IT Service Desk queue, carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab. You will also be first point of contact for any onboarding of new hires to ensure they are setup and productive from day one. Effective communication and world class support is vital to the success of this role.

The Senior IT Support Specialist provides instruction, guidance, technical support and documentation to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via on site desktop support, phone, IM, and email. Ensure that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.

YOU'LL BRING THESE QUALIFICATIONS:

  • 2+ Years’ experience in a support or service role.
  • Has a basic understanding and has experience in following a framework for service delivery such as ITIL.
  • Experience with most and some knowledge in at least one of:
    • Windows and/or Linux desktop operating systems.
    • Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
    • Virtualization technologies, public / private cloud. 
    • Active Directory and Group Policy.
    • Understanding of networking infrastructure.
    • Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
    • Cloud based technologies: Azure, AWS, O365, etc.
  • Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
  • Excellent verbal and written communication skills.
  • Excellent problem solving and analytical skills – able to see the big picture, make connections and appropriate decisions.
  • Outstanding attention to detail.
  • Ability to communicate and present complex and technical concepts and ideas to a general audience.
  • Maintains confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.

ROCKET LAB EMPLOYEE BENEFITS:  

  • The opportunity to work on innovative and ground breaking technology 
  • An employee stock purchase program 
  • Access to world leading experts to develop your career 
  • Unlimited barista coffee, fruit, and snacks 
  • Rocket Lab merchandise - T-shirts, mission patches etc. 
  • Discounted health insurance with Southern Cross 
  • Additional parental leave entitlements 
  • A vibrant team culture with social activities throughout the year 

If the above sounds like you, apply now!

NOTE:

To have a higher chance of being shortlisted for this position, please provide your CV and Cover Letter in PDF format only, and quote the value of a TXT record under the public job reference number subdomain of our domain (i.e. #.rocketlabusa.com). You can find the public job reference number on https://www.rocketlabusa.com/careers

WHAT TO EXPECT 

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.   

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at g.biow@rocketlabusa.com.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. 

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here ITAR Regulations.