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The AP Mail Clerk is an onsite role supporting AP Trade, Check Processing and Corporate. This is done by preparing the daily check runs and payoffs for delivery to meet the SLA required and SOX compliance.Who would I interact with? Interacts with AP Accounts Payable Team, Check Processing Team and AP Mail Clerk Team along with Variable Operations Leadership.Primary Job Responsibilities (included but not limited to):<ul><li>Match/Verify checks to back up.</li><li>Log and Prepare FedEx labels and envelopes.</li><li>Run AP Trade check runs daily.</li><li>Run Corporate check runs daily/weekly.</li><li>Other duties as assigned.</li></ul>Problem Solving:Ability to use all tools available in order to resolve problems in a timely manner.Minimum Qualifications: <ul><li>10 Key 8,000 ksph</li><li>Type 40 wpm</li><li>Knowledge of MS Office software including MS Excel, Word and Outlook</li><li>Highly organized</li><li>Strong communication skills both written and verbal</li><li>Experience handling high volume of paperwork in multiple computer database systems</li><li>Excellent follow-up and prioritization abilities</li><li>Team player</li><li>High School diploma</li></ul>Preferred Qualifications: <ul><li>Dealership accounting/bookkeeping</li></ul>Physical Requirements:<ul><li>This position includes but not limited to; typing, walking, standing &amp; sitting</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

AP Mail Clerk

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an IT Project Manager in Merrimack, NH! The Role As an IT Project Manager you are aligned to product development teams and partner with product leadership to manage the delivery of team objectives and deliver the vision of the product. You will coordinate efforts across multiple teams to deliver seamless solutions and are responsible for improving the overall effectiveness of delivery for the team. The IT Project Manager will advise and coach others on Delivery methodologies (Scrum, Kanban, Lean, etc.) while simultaneously coordinating impediment, risks, and interdependence across product areas. <h3>Additionally, you are accountable for:</h3> <ul> <li>Release management. </li><li>Coordinate multi-team delivery plans, balancing short- and long-term goals with quarterly commitments. </li><li>Monitor progress, minimize context switching, and ensure backlog refinement for continuous delivery. </li><li>Implement and refine delivery processes using empirical data and historic trends to improve predictability and efficiency. </li><li>Support engineering excellence by enforcing quality standards and managing tech debt, incidents, and change processes. </li><li>Build strong delivery partner relationships and coordinate with business leaders for successful releases and client engagement. </li></ul> This opportunity is for an IT Project Manager to support two squads within the IWMS Digital Platform domain area. <h3>Skills</h3> <ul> <li>Bachelors or equivalent with 8+ years of experience or Masters with 6+ years of experience </li><li>Certified Scrum Master (CSM) credential (or, similar Scrum credential) with Senior-level Scrum Master or Project Manager experience operating as a leader who serves team(s) and can actively scale across adjacent teams in a scrum framework. </li><li>Acceptance Criteria - Defines clear, specific, and measurable criteria for each work item at the appropriate level of the work hierarchy (Initiative, Sub-Initiative, Epic, and Story), ensuring that each work item meets the requirements, standards, and expectations before being considered done. </li><li>Advising - Offers recommendations on the best course of action to take and advises to support decision making that leads to delivery of outcomes. </li><li>Conflict Resolution - Approaches conflict with a clear strategy and plan for resolution. Strives to achieve the best possible solution for all. Helps others resolve complex or sensitive disagreements and conflicts. </li><li>IT Acumen - Keeps abreast with trends, developments, and technologies within the field of Information Technology, locally and internationally. Understands the impact of these on the organization. Incorporates relevant trends to ensure organization's relevancy and competitiveness. </li><li>Cross Functional Collaboration - Collaborates with team members from different teams or functions to deliver a product vision or project. </li><li>Facilitating - Manages and generates group discussions or meetings. Encourages people to take part and work together more effectively. Helps the group understand or reach their common goal. </li><li>Influencing Others - Gains support and commitment from others by being respectful and using tact to achieve outcomes. Persuades and impacts the thoughts and actions of others. Gains support for ideas, proposals, projects, and solutions. </li><li>Capacity Planning - Considers resource trends, facts, and changing demands to make predictions regarding future capacity needs. </li><li>Planning and Delivery Methodologies - Understands the various agile and project frameworks and methodologies (e.g., Agile, Scrum, Lean, Six Sigma, Waterfall, Kanban, etc.) and applies the appropriate framework/methodology for the situation. </li><li>Problem Solving - Leverages knowledge, previous experience, and skills to identify the crux of an issue and creates a workable solution to resolve problems. Understands verbal or numerical information and how to make reasoned decisions based on this analysis. </li><li>Release Planning and Forecasting - Defines and estimates work in scope for release based on target outcomes, prioritizes deliverables, aligns capacity with plan work, monitors progress against estimates, manages scope adjustments based on new insights, and ensures successful release of the product increment. </li><li>Change Management - Understands different change models and how to put in place successful organizational, system, or employee change programs. Ensures limited disruptions to the team by making clear changes. </li><li>Continuous Improvement - Work towards continuously improving products, services, or processes. Plans and implements change. Checks data to analyze the results of the change and whether it made a difference. Implements it on a wider scale if effective. </li><li>Data Gathering and Reporting- Uses varied tools, techniques, and processes for gathering and reporting data. Knows which data to collect and what would be useful to report on. </li><li>Impediment Removal and Management - Identify, prioritize, and resolve obstacles that hinder team progress, ensuring smooth workflow and timely delivery. </li><li>Risk Management - Identifies, forecasts, and evaluates risks and navigates a way to avoid or limit their impact. </li><li>Dependency Management - Identifies, tracks, and resolves dependencies between teams, product development efforts, projects, or programs to ensure efficient execution and timely delivery of target outcomes without bottlenecks or delays. </li></ul> <h3>The Team</h3> You will support two cross-functional squads, engaging with all team members and the Product Owners to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. You will support teams that are responsible for enhancing the overall advisor experience, enable investors to meet their financial goals by providing them and their financial institutions a suite of modern and intuitive financial account information tools and provide support across the Platform domain for other core capabilities across the browser-based Wealthscape application. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

IT Project Manager

Fidelity Insurance Agency (FIA) Technology team in Fidelity Wealth is seeking a hardworking to join us in modernizing and building innovative and cloud-native experiences, capabilities and platforms in support of this mission. Fidelity Insurance Agency (FIA) Technology team in Personal Investing is seeking an experienced, skilled, and upbeat Senior Systems Analyst to be part of a squad responsible for launching and growing product offerings in FIA. The qualified candidate will collaborate with developers, squad leads, operations, business partners and analysts to contribute to technology modernization and operational efficiency. The Team As a systems analyst on the team, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions.? The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.? The Expertise You Have <ul> <li> 5+ years professional experience as a Systems Analyst for software solutions?? </li></ul> <ul> <li> Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems?? </li></ul> <ul> <li> Proven experience with Structured Query Language (SQL) and programming in general?? </li></ul> <ul> <li> Strong understanding and experience with complex relational database schemas and SQL management tools?? </li></ul> <ul> <li> Proven experience working with REST, SOAP, JSON and APIs?? </li></ul> <ul> <li> Proven experience with Agile development methodologies?? </li></ul> <ul> <li> Deep knowledge of scrum tools – Jira experience desirable?? Excellent analytical skills?? </li></ul> <ul> <li> Good knowledge of Behavior Driven Development – Gherkin/Cucumber? Release coordination? </li></ul> <ul> <li> Reverse engineer code to understand business logic and develop prototypes– Excel Macros/Java/Angular? </li></ul> <ul> <li> Produce artifacts – business flow diagrams, context diagrams? </li></ul> <ul> <li> Have good understanding of solution architecture? </li></ul> <ul> <li> Build OpenAPI contracts? </li></ul> <ul> <li> Prod incidents analysis – Splunk queries, build dashboards/alerts? </li></ul> <ul> <li> Bachelor’s Degree Computer Science or related technology discipline? </li></ul> The Skills You Bring <ul> <li> You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity?? </li></ul> <ul> <li> You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)?? </li></ul> <ul> <li> You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements?? </li></ul> <ul> <li> You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions?? </li></ul> <ul> <li> Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.?? </li></ul> <ul> <li> Good interpersonal and leadership and influencing skills (without direct authority of others)?? </li></ul> <ul> <li> Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results? </li></ul> ? The Value You Deliver <ul> <li> Ensuring the technology team is building the right software solutions and components to maximize customer experience?? </li></ul> <ul> <li> Facilitating flow of requirements from the business to the technology team?? </li></ul> <ul> <li> Reducing requirements and design risk and resulting costs associated with rework and redesign?? </li></ul> <ul> <li> Exercise a passion for keeping your knowledge up-to-date with the latest and greatest?? </li></ul> <ul> <li> Help maintain the high level of integrity in the team?? </li></ul> <ul> <li> Take ownership and accountability for figuring out what needs to be done </li></ul>

Systems Analyst

Job Description Summary The System Support Technician provides technical support for a wide range of technology across AutoNation. Responsibilities include delivering high quality customer support, interacting with users to troubleshoot, resolving issues efficiently and within the defined SLAs. The System Support Technician will also support, build, and implement endpoint configurations for windows devices, payment systems, MacOS and end user applications across both virtual and physical desktop environments.Key Responsibilities:This is a hybrid role based out of our Fort Lauderdale headquarters. · Responds timely to inbound calls or assigned tickets.· Performs assessment of user technical support needs and handles/routes, accordingly, using documented knowledge articles/procedures and available tools.· Documents in detail user issue as needed and steps performed to resolve in ticketing system.· Remains knowledgeable and current on payment system changes including new products solutions and capabilities implemented.· Creates new knowledge articles or updates existing articles with new information as needed to keep knowledge base current.· Manages level 2 support ticket queue responding within defined SLA’s.· Diagnoses, troubleshoots, and updates workstations or terminals remotely with drivers, firmware, or software to resolve issues.· Assists users remotely in the installation of new or replacement Credit card or check terminals.· Reassigns misrouted tickets to appropriate team for handling.· Dispatches field technician when needed, works with tech to troubleshoot, and resolve issues in stores.· Proactively monitors payment software version installed on enterprise PCs using available reports.· Supports business related projects.· Performs other job-related functions assigned by management.· Completes assigned tasks, user requests, and process updates by following defined procedures.· Provides preventative maintenance on assigned technologies, following established procedures.· Continues to develop an understanding of the infrastructure and all applicable processes and procedures.· Maintains compliance with relevant policies and procedures and escalates any concerns as appropriate.· Participates in a weekly on call rotation.Technical Skills:· Experience managing and supporting Windows desktop OS, MAC OS, managed endpoint administration at scale across an enterprise-sized environment.· Strong understanding of the Windows Desktop OS architecture, packaging software, scripting, and automated deployment tools (PowerShell), MS Office Suite, Active Directory, GPO, Citrix and more.· Experience with Windows Server, Windows Desktop OS, macOS configuration, and deployment in a large enterprise environment.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

IT System Support Technician

We are seeking an independent contributor Database Management professional responsible for the design, implementation, and administration of enterprise-grade database systems. This role focuses on SQL Server database administration, with additional responsibilities across AWS Aurora (MySQL and PostgreSQL), Snowflake, and modern data engineering practices. The role emphasizes performance tuning, automation, observability, and high availability, producing work with limited guidance or oversightKey Responsibilities:<ul><li>Administers and maintains SQL Server environments, including installation, configuration, patching, backup/recovery, and security.</li><li>Implements and supports AWS Aurora MySQL and PostgreSQL databases, as well as Snowflake data platforms.</li><li>Designs and manages data replication strategies using tools such as HVR.</li><li>Leverages virtualization technologies like Delphix for data masking, cloning, and test data management.</li><li>Develops and maintains CI/CD pipelines for database provisioning and deployment using PowerShell and other automation tools.</li><li>Monitors database performance and system health using observability platforms such as AppDynamics and DataDog.</li><li>Applies deep expertise in SQL Server HADR technologies, including Failover Cluster Instances (FCI) and AlwaysOn Availability Groups.</li><li>Performs advanced database tuning, error resolution, and root cause analysis to ensure optimal performance and reliability.</li><li>Understands and applies relational and dimensional data modeling principles; experience with dbt is a plus.</li><li>Captures and documents business rules used in data transformation and integration processes.</li><li>Publishes and maintains data models and supporting documentation for use by project teams and technology groups.</li><li>Promotes reuse of existing data objects and entities across the enterprise to reduce cost and improve consistency.</li><li>Applies standards for data quality and serves as a data steward.</li><li>Advises on architecture frameworks for operational stores, data marts, and content management systems.</li><li>Communicates directly with clients to understand business and technical requirements, troubleshoot issues, and present solutions.</li><li>May lead technical design for small projects or contribute to larger initiatives.</li><li>Functions independently with limited direction; work is reviewed periodically and on an exception basis.</li></ul>Experience and Education:<ul><li>5+ years of relevant experience in database administration and engineering.</li><li>BS in Computer Science or related field, or equivalent experience.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Database Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an IT Project Manager in Merrimack, NH! <h3>The Role</h3> The IT Project Manager role is aligned to product development teams and partners with product leadership to manage the delivery of team objectives and deliver the vision of the product. This role is responsible for coordinating efforts across multiple teams to deliver seamless solutions and are responsible for improving the overall effectiveness of delivery for the team. The Project Delivery Manager advises and coaches others on Delivery methodologies (Scrum, Kanban, Lean, etc.) while simultaneously coordinating impediment, risks, cross-product interdependencies, and release management. <h3>The Skills and Expertise You Bring</h3> <ul> <li>4-year bachelor’s degree or equivalent </li><li>PMP, ACP or CSM preferred </li><li>5-7 years of experience as a SM, Project Manager, or similar type role </li><li>Conflict Resolution </li><li>Keeps abreast with trends, developments, and technologies within the field of Information Technology, locally and internationally. </li><li>Manage relationships, navigate team dynamics, and understand customer emotions, which helps in making insightful, user-centered decisions. </li><li>Facilitating - Manages and generates group discussions or meetings. Encourages people to take part and work together more effectively. </li><li>Understands the various agile and project frameworks and methodologies (e.g., Agile, SCRUM, Lean, Six Sigma, Waterfall, Kanban, etc.) and applies the appropriate framework/methodology for the situation. </li><li>Release Planning and Forecasting. </li><li>Understands different change models and how to put in place successful organizational, system, or employee change programs. </li><li>Continuous Improvement </li><li>Impediment Removal and Management </li><li>Dependency Management </li><li>Leads prioritization sessions for the product using fit-for-purpose prioritization techniques connected to the business strategy to visualize the work, manage dependencies and support prioritization of initiatives </li><li>Partner with delivery leadership (product and technology) to develop short and long-term plans for delivery teams aligned with annual and quarterly commitments </li><li>Leads prioritization, ensure planning effectiveness, detailed plans, schedules, assignments, and dependencies </li><li>Leads release planning sessions utilizing relative estimation and forecasting techniques </li><li>Identify, define, and lead dependency management, inclusive of resolving </li><li>Leads ongoing backlog refinement sessions, ensures a well-refined prioritized backlog, supporting effective delivery, continuous planning, and management of dependencies </li><li>Engage appropriately for release success by coordinating and supporting releases with client-facing business leaders as they drive client awareness and product engagement. </li><li>Monitor work in progress, minimize context switching to ensure teams maintain focus and finish </li><li>Facilitate trade off discussions using empirical delivery data for project/program progress </li><li>Identify, measure, and implement team delivery processes for predictable value delivery. </li><li>Manage multi-team coordinated end-to-end product delivery across organization, applying scaling practices, processes and routines as needed </li><li>Implement process and flow optimization practices to identify inefficiencies, advise on improvement, and identify updates to product strategy based on the lifecycle stage of the product </li><li>Mentor and coach product members in all aspects of delivery effectiveness, inclusive of the importance of good data hygiene practices </li><li>Facilitate group dynamics to resolve conflict and develop trusted partnerships </li></ul> <h3>The Team</h3> You will support one or more cross-functional delivery team engaging with all team members and the Product Leader to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture The squad(s) are in the IWMS Platform Operations &amp; Reporting product area. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Product Owner in Westlake, TX and Merrimack, NH! The Role Looking for your next opportunity to innovate and drive growth? National Charitable Services (NCS) is seeking a highly motivated individual with a growth mindset. A product owner with strong analytical, communication, and problem-solving skills to oversee the product delivery of new, innovative offerings that deliver customer value and align to National Charitable Service’s future vision. This includes: <ul> <li> Bringing together a team of squad members to deliver on specific product features and coordinating with cross-functional teams. </li><li> Enabling working iteratively, innovating through testing and experimentation, and learning from honest feedback and failures while celebrating success. </li><li> Understanding the technology ecosystem (standards, practices, processes &amp; tools); translating, defining and understanding technical requirements needed to deliver capabilities/features. </li><li> Reporting to the Product Area Leader and matrixed accountability to functional Chapter Leaders for quality delivery and releases of discrete product features and capabilities; as well as talent planning and squad member development </li></ul> The Expertise and Skills You Bring Owns alignment on “what” and “when” work is performed through ongoing planning and prioritization of a product backlog. Partners with other product delivery owners to influence broader strategic decisions, roadmaps and resource requirements to set and refine the mission. Responsible for balancing strategic and program level requirements in the product with core and maintenance changes including TLM, enterprise technology strategy prioritization. <ul> <li> BA/BS required; MBA or equivalent experience preferred </li><li> 5-8 years of experience in digital product development and financial services preferred </li><li> Knowledge of and experience with institutional clients including financial advisor firms preferred </li><li> Ability to lead and improve sophisticated programs while demonstrating positive relationship skills across business teams such as technology, service, sales and relationship management, marketing, and legal/risk/compliance </li><li> Ability to coach and empower team to prioritize work, focus on execution, identify, communicate and remove impediments to progress </li><li> Data-focused approach to understanding customer needs, translating strategic objectives into action, and measuring performance against established objectives and critical metrics </li><li> Agile, Jira and Jira Align experience preferred </li></ul> The Team Fidelity Charitable (supported by NCS) is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Since 1991, Fidelity Charitable has helped donors support over 180,000 nonprofit organizations with more than $23 billion in grants. The mission of Fidelity Charitable Services (FCS) is to be the best-in-class provider of charitable solutions, offering innovative ways to make giving easy and satisfying for our customers. FCS offers the Fidelity Charitable Gift FundSM, the nation's largest donor-advised fund. Since 1991, the Gift Fund has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Product Owner

<h3>The Team</h3> Advanced Process Solutions is an organization passionate about process automation tools and technologies for Fidelity’s critical business processes and driving significant improvements in those processes – both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities. We are looking for a Systems Support Analyst based in Salt Lake City, Utah and will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications. Additionally, the analyst will be responsible for deployment, monitoring, testing, and solutioning of customer environments. <h3>The Expertise You Have </h3> <ul> <li>Bachelors’ Degree in a technical field or equivalent experience. </li><li>Familiarity with Linux operating environment required. </li><li>1+ years previous customer support experience required. </li></ul> <h3>The Skills You Bring </h3> <ul> <li>Excellent written and verbal communication skills required. </li><li>Your ability to take on and resolve difficult, technical problems is required. </li><li>Being effective in a collaborative work setting is essential. </li><li>You will need to bring proven project management skills. </li><li>Client/Server Application Support a plus. </li><li>1+ years’ experience writing Oracle SQL queries </li><li>Experience with Microsoft Office tools required. </li><li>Application Administration or support experience preferred. </li><li>Linux systems administration experience is a plus </li></ul> <h3>The Value You Deliver</h3> <ul> <li>You will serve as single point of contact for our customers </li><li>It will be your responsibility to investigate and resolve incidents raised by customers </li><li>You will assist XTRAC Application Administrators with workflow related questions, requests, and issues </li><li>You will provide project planning and handle projects </li><li>You will be asked Produce weekly status reports as well as provide business context analysis of feature improvements </li><li>You will collect, document, and present end-user requirements </li><li>You will be encouraged to represent the customer when crafting new software features </li><li>You will participate in an on-call rotation for a team who provides 24x7 support. </li></ul> <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in crafting and encouraging a work environment that attracts the best talent and reflects our dedication to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their outstanding perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a> Fidelity Investments is an equal opportunity employer.

System Support Analyst

<h3>The Team</h3> Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We are a team of systems engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. <h3>The Expertise You Have</h3> <ul> <li>Bachelor’s degree in computer science or equivalent </li><li>8+ years hands-on experience as a systems engineer </li><li>Demonstrated experience as an engineer responsible for designing, developing, testing, supporting, and solving the Contact Center and telephony products </li><li>Hands-on experience with Amazon Web Services (AWS) and Amazon Connect </li><li>Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, CloudFormation, and others </li><li>Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries </li><li>Proficient in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools </li><li>Provide documentation, knowledge transfer, and architectural guidance to internal teams </li><li>Work cross-functionally with internal teams (cloud, security, telephony, support) as needed </li><li>Experience with version control and CI/CD for deployments </li><li>Proficient in troubleshooting and resolving complex application issues </li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and guide others every day </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Develop a culture of best-in-class software engineering practices </li><li>Exercise a passion for keeping your knowledge up to date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul> <h3>Company Overview</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and cultivating a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Senior Systems Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Data Quality Analyst to work in Merrimack, NH! <h3>The Role</h3> Our data is moving faster than ever and as we prepare for more complex, timely analytics and AI, our data will need to be ready to handle it The Data Quality Analyst will be primarily writing data quality rules using our internal data trust platform. In this critical role, you are helping identify data quality issues early, before they manifest themselves in downstream reporting and escalate into a real problem that impacts business operations. Additional responsibilities include documenting these rules. This is an exciting opportunity for a data-driven professional who thrives in a fast-paced, high-impact environment and is passionate about ensuring data is of the highest quality. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelors degree or equivalent work experience </li><li>Ability to consistently identify and appreciate quality at both the macro and micro level </li><li>Basic understanding of statistics </li><li>Proficiency in data analysis tools and a query language (SQL, Snowflake, etc.) </li><li>Strong analytical and critical thinking skills with attention to detail </li><li>Excellent documentation skills </li><li>Ability to work independently and collaboratively in a demanding environment </li><li>Comfortable raising issues and errors to team members </li></ul> <h3>Responsibilities include:</h3> Data Quality Rules <ul> <li>Writing data quality rules using our internal data trust platform </li><li>Ensuring rule coverage on all critical views and tables </li><li>Documenting these newly created data quality rules </li></ul> <h3>Data Quality Assurance</h3> <ul> <li>Validate data accuracy, completeness, and integrity </li><li>Identify and address data quality issues and discrepancies </li><li>Address and resolve data availability issues </li></ul> <h3>The Team</h3> The Data Quality Analyst, Analytics &amp; Performance Insights is part of Fidelity’s Brokerage group, specifically within the Strategy, Planning &amp; Enablement Team. We provide holistic reporting and analytics support to the Brokerage Client Services organization. We are a leading provider of investment management, retirement planning, family conversations, portfolio guidance, brokerage, benefits outsourcing, and many other financial products and services. We believe in building relationships, not just in building sales or building our assets. After all, our clients will place their investments, their savings, and their futures in your hands

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