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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a System Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH. <h3>The Role</h3> The Systems Engineer will perform Engineering and Systems Operational support for Business Unit aligned functions including Application Support, Cloud Enablement, Environment Management, Digital Tier &amp; Web Operations, Platform Engineering and Basic DMZ Network Operations. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. You will have the opportunity to use all your skills in engineering, modernizing, deploying, and testing applications in addition to providing critical production support. You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions. <h3>Team</h3> Fidelity’s Systems Engineers work with our Application Development &amp; Cloud Platform teams to deliver reliable runtimes for Fidelity’s business critical workloads. The team comes from varied technical backgrounds, and the responsibilities that support opportunity for a variety of challenges require engineers to work on software and systems in highly distributed multi-tiered platforms. Our ever-evolving technology stack ensures a phenomenal learning culture in the team. We are always exploring new technologies and new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers. <h3>The Expertise You Have</h3> <ul> <li> Bachelor’s degree or higher in a technology related field (e.g., Engineering, Computer Science, etc.) required, Masters’ degree a plus. </li><li>7-8+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale. </li><li>Highly experienced managing technology environment stability and availability. </li><li>Knowledge of ITIL practices. </li><li>Demonstrated expertise of DevOps and Site Reliability Engineering (SRE) practices and principles. </li><li>Experience with Agile software development methodologies, delivery projects, and implementation. </li><li>Knowledge of basic networking (ping, traceroute, DNS) </li><li>Hands on experience with search and analytics engines (Splunk, DataDog…) </li><li>Hands on experience with Linux/UNIX and Windows operating systems </li><li>Experience with workflow design, data analysis, and requirements identification/specification </li><li>Experience with cloud-based technologies including SaaS solutions in the cloud and AWS/AZURE </li><li>Hands-on experience with container orchestration, preferably with Kubernetes </li><li>Experience with CI/CD pipelines and associated technologies </li><li>Experience with PowerShell and Python scripting </li><li>Production support experience with financial systems </li><li>Demonstrated creative and abstract thinking. </li><li>Ability to triage, complete root cause analysis, and be decisive under pressure. </li><li>Experience of docker, cloud-computing / cloud services platforms (e.g., AWS or Azure) </li><li>AWS Certification a plus </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Effective communication and will share your ideas and opinions as we look to innovate and improve our platforms. </li><li>You will bring a growth mindset to work every day as you continue to learn new technologies and skills which you share with your scrum teammates. You will ask for feedback and put goals in place to help improve your own skills. </li><li>You will use your data security skills to keep our customers’ information safe. </li><li>Strong communication (written and verbal) and interpersonal skills </li><li>Positive relationship management and facilitation skills </li><li>Strong analytical and/or project management skills required </li><li>Ability to provide 24x7 support for the production environment </li><li>Strong problem solving and troubleshooting skills </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

Systems Engineer

The Team Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have <ul> <li>Bachelor’s degree in computer science or equivalent</li> <li>8+ years hands-on experience as a Software/Systems/DevOps engineer</li> <li>Demonstrate experience as an engineer responsible for designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products</li> <li>Experience with Genesys Engage is a plus</li> <li>Demonstrate experience in Java, Ansible, Python, or experience in a similar language</li> <li>Experience with Docker/Kubernetes and container-based development and deployment</li> <li>Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries</li> <li>Proficiency with UNIX operating systems and shell scripting</li> <li>Hands-on experience with Amazon Web Services (AWS) or similar cloud services</li> <li>Proficient in troubleshooting and resolving complex application issues</li> <li>Knowledge of APM tools and techniques to monitor, optimize, and troubleshoot application performance and availability</li> <li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation</li> <li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes</li> <li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day</li> </ul> The Value You Deliver <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable</li> <li>Understand the leadership vision and execute on that vision</li> <li>Strengthen and promote the culture of innovation by setting examples</li> <li>Find creative ways to get things done, and do them right</li> <li>Foster a culture of Best in Class software engineering practices</li> <li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest</li> <li>Ensure the high level of integrity in the team</li> <li>Take ownership, accountability, and initiative for what needs to be done</li> </ul> Top Skills for the position: Linux Ansible Contact Center Exp Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Senior Systems Engineer

Systems Engineer The Team Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have <ul> <li>Bachelor’s degree in computer science or equivalent </li><li>8+ years hands-on experience as a Software/Systems/DevOps engineer </li><li>Demonstrate experience as an engineer responsible for designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products </li><li>Experience with Genesys Engage is a plus </li><li>Demonstrate experience in Java, Ansible, Python, or experience in a similar language </li><li>Experience with Docker/Kubernetes and container-based development and deployment </li><li>Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries </li><li>Proficiency with UNIX operating systems and shell scripting </li><li>Hands-on experience with Amazon Web Services (AWS) or similar cloud services </li><li>Proficient in troubleshooting and resolving complex application issues </li><li>Knowledge of APM tools and techniques to monitor, optimize, and troubleshoot application performance and availability </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day </li></ul> The Value You Deliver <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of Best in Class software engineering practices </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership, accountability, and initiative for what needs to be done </li></ul> Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Full Stack Engineer to work in Durham, NC! <h3>The Expertise and Skills You Bring</h3> <ul> <li>10+ years of experience in designing and implementing full stack end-to-end customer facing applications </li><li>Bachelor’s degree of Computer Science, other related field, or equivalent experience </li><li>Experience in Agile and Scrum development methodology </li><li>Professional experience in front-end frameworks and web technologies including Angular (20+), HTML/CSS, JavaScript or Typescript, web components, and other. </li><li>Experience with the following technologies: Spring 3.x, JPA, REST, Maven, XML, Swagger. </li><li>Champion best practices in modular application design, including micro-frontends, shared libraries, and integration patterns. </li><li>Strong understanding of modern development principles such as trunk-based development, monorepos, feature toggles, and branch by abstraction to support performant engineering teams </li><li>Experience developing quality-first, testable solutions demonstrating TDD and automation with tools such as Cypress, Karate, Karma, Junit, and other testing tools </li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins </li><li>Strong communication and influencing skills to integrate effectively into the inclusive culture </li><li>Strong desire to learn new skills and emerging technologies/industry trends quickly. </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Collaborating with architecture and UXD to build architecturally compliant apps. </li><li>Working with platform squads to define engineering standards, standard methodologies, and tooling. </li><li>Providing engineering thought leadership to advance philanthropy and facilitate a cloud-first approach. </li><li>Collaborating with other team members to analyze and solve problems. </li><li>Staying ahead of the curve by aligning architecture, user experience, and security with teams. </li></ul> Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

Principal Full Stack Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an IT Project Manager to work in Westlake TX or Smithfield RI! <h3>The Role</h3> The IT Project Manager is aligned with one or more product development teams and partners with product leadership to manage the delivery of the product vision. This role is responsible for coordinating efforts across multiple teams to deliver seamless solutions while improving the overall effectiveness of the team’s delivery practices. The IT Project Manager advises and coaches others on delivery methodologies while simultaneously coordinating and managing impediments, risks, cross-product interdependencies and release management. Please see the below pay rate range for the work location of Rhode Island only: $75.00-95.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <ul> <li>Drive customer-centric delivery by integrating feedback into product strategies and aligning initiatives with business objectives. </li><li>Facilitate prioritization, backlog refinement, and release planning using fit-for-purpose techniques while managing dependencies, risks, and resource capacity. </li><li>Partner with product and technology leaders to develop short- and long-term delivery plans, monitor progress against achievements, and ensure transparency through stakeholder communication and reporting. </li><li>Promote continuous improvement and process optimization, leveraging delivery metrics and historic trends to forecast timelines and enhance predictability. </li><li>Coordinate multi-team, end-to-end product delivery across scaled environments, ensuring quality standards, data integrity, and alignment to enterprise processes. </li><li>Champion collaboration and shared accountability across teams to achieve committed goals, maintain focus, and deliver measurable business value. </li></ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>4-year bachelor’s degree, or equivalent. </li><li>5+ years’ experience working as Scrum Master or IT Project Manager. </li><li>Jira experience required. </li><li>Financial services industry experience preferred. </li><li>Delivery Expertise – Applies frameworks such as Scrum, Kanban, Lean, and Waterfall to plan, organize, and deliver projects effectively. </li><li>Prioritization &amp; Planning – Defines clear objectives, manages capacity, and organizes resources to meet deadlines and milestones. </li><li>Acceptance Criteria &amp; Quality Control – Establishes measurable criteria for work items and ensures consistency to quality standards throughout delivery. </li><li>Customer &amp; Cross-Functional Collaboration – Builds strong relationships, manages expectations, and facilitates alignment across teams and business units. </li><li>Coaching &amp; Facilitation – Guides teams toward higher performance, leads workshops, and fosters productive discussions to achieve common goals. </li><li>Conflict Resolution &amp; Influencing – Resolves complex disagreements diplomatically and gains consensus for ideas and solutions. </li><li>Data-Driven Decision Making – Leverages KPIs, metrics, and historic trends for forecasting, performance measurement, and continuous improvement. </li><li>Risk &amp; Dependency Management – Identifies, tracks, and mitigates risks and interdependencies to ensure smooth delivery. </li><li>Customer-Centric Mindset – Understands customer needs and integrates feedback into product strategies to maximize value. </li><li>Change &amp; Continuous Improvement – Implements change management practices and drives process optimization for better outcomes. </li></ul> <h3>The Team</h3> You will support one or more cross-functional product development teams, engaging with all team members and the product leadership to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative culture, driving product delivery. As part of the Corporate Services Technology organization, you will support the Compliance Technology: Surveillance &amp; Data Technology product area, optimizing product and services delivery. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

IT Project Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business Systems Analyst to work in Smithfield, RI! We have an opening for an experienced Systems Analyst to join the Fidelity Institutional Business Enablement Technology (FIBET) team. The team is responsible for designing, developing &amp; implementing products that advance Fidelity customer’s digital experiences. We use a variety of technologies, which means we use our current skills and continue to grow in our careers by learning new technologies. <h3>The Expertise we are looking for:</h3> <ul> <li>6+ years of analyst experience delivering Marketing focused digital solutions of high value </li><li>Proficient in conducting technical and business analysis, gathering and writing requirements, designing and maintaining dynamic solutions &amp; translating strategic objectives into technical roadmaps </li><li>Can communicate effectively across workstreams (U/X, Content, Architecture, Engineering, Legal and Compliance teams) translating business and client needs into technical requirements </li><li>An affinity for technology and knowledge of systems integration technologies and standards </li><li>Participate in system testing, user acceptance testing, and validation of implemented solutions </li><li>Proficient using Confluence &amp; JIRA </li><li>Familiarity with APIs and how to call them via an API tool is a plus (Insomnia / Bruno) </li><li>Some familiarity with SQL and how to interpret/modify queries </li><li>Basic knowledge of angular components and REST APIs is a plus </li></ul> <h3>The Purpose of your role:</h3> You will be a member of a co-located scrum team made up of software engineers, quality assurance engineers and squad lead (product owner) responsible for delivering key customer features. <h3>The Skills you bring:</h3> <ul> <li>Ability to work with squad lead and delivery team to meet business and client needs </li><li>Able to digest and break down stories, working closely with the team’s tech lead </li><li>You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management) </li><li>Communicating progress to technology and business partners at all levels </li><li>Determined, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results </li></ul> <h3>The Value you deliver</h3> <ul> <li>Focus on customer: Demonstrate understanding of customer's business domain. </li><li>Ensuring the technology team is building the right software solutions and components to maximize customer experience </li><li>Strong technical interest in financial services and ability to research and learn new technologies </li><li>Able to digest and break down stories, working closely with the team’s tech lead </li><li>Facilitating flow of requirements from the business to the technology team </li></ul> The hourly pay rate range for this position is $55.00-$80.10 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

Business Systems Analyst

The Manager, Consumer &amp; Market Insights, leads automotive market intelligence, consumer feedback, and reputation insights to improve marketing effectiveness and the customer experience across all locations. This role turns sentiment, competitive signals, and market trends into clear actions that increase sales conversion, service retention, and brand trust. This role also owns the Reputation.com program end-to-end, ensuring strong adoption, reporting, and operational follow-through at every rooftop/location. You will partner closely with Marketing, Store Leadership (GMs), Customer Experience, Analytics/BI, and Communications to prioritize what matters most to shoppers and owners—and drive measurable improvement. ________________________________________ Key Responsibilities 1) Automotive Market Research &amp; Competitive Intelligence •	Lead market research to understand shopper demand and decision drivers, including: o	Purchase intent, affordability, and financing/lease sensitivity o	New vs. used demand shifts, trade-in expectations, and pricing transparency concerns •	Maintain competitive benchmarking by market (reputation, experience differentiators, key themes, share of attention). •	Partner with Analytics/BI to monitor digital demand signals (search trends, site behavior, lead quality). •	Deliver “why we’re winning/losing” insights tied to consumer drivers and local competition. •	Plan and run research studies (as needed), including brand health, journey/shopper insights, message testing, segmentation, and CX driver analysis (NPS/CSAT). •	Manage research vendors and budgets; ensure research quality and usable outputs. •	Present insights and recommendations to senior leadership and cross-functional partners. 2) Consumer Outlook (Forward-Looking Trends) •	Publish monthly/quarterly outlook reporting on macro and seasonal factors impacting auto retail (e.g., model-year changeover, tax season, holidays). •	Translate outlook into practical actions for Marketing and Operations (messaging, staffing, training, and process focus). 3) Reputation.com Program Ownership (Primary Accountability) •	Own Reputation.com strategy, configuration, integrations, governance, and adoption across all locations. •	Manage dashboards/scorecards for: o	Star rating, review volume, response rate/time, sentiment trends, top topics o	Competitive benchmarking by market o	Exception alerts and escalation triggers •	Train and enable GMs, Sales/Service leaders, and Advisors to drive consistent execution. •	Partner with Legal/Compliance and PR/Comms on escalations, sensitive issues, and resolution protocols. •	Monitor sentiment across reviews, surveys, social, and support channels; summarize key themes and actions. •	Produce &amp; Execute Sentiment Performance improvement plans for low performing stores •	Produce Sentiment Performance Reporting to Regional &amp; Marketing Strategy teams to improve customer experience and marketing messaging •	Turn sentiment insights into clear recommendations that improve experience and performance. 4) Leadership &amp; Management •	Oversee day-to-day management of team associates •	Ensure they are proficient and roles &amp; responsibilities •	Ensure they are in continuous status of professional growth &amp; development ________________________________________ Success Measures •	Reputation: Higher Rep score/average rating, increased review volume, faster responses, fewer recurring negative themes. •	Marketing impact: Stronger go-to-market decisions, more efficient spend, improved cost per outcome (e.g., CPO). •	Customer outcomes: Improved NPS/CSAT and/or OEM CSI/SSI (where applicable), improved service retention. ________________________________________ Required Qualifications •	Bachelor’s degree (Marketing, Business, Analytics, Research, or related), or equivalent experience. •	5+ years in consumer insights, market research, VoC/CX analytics, or reputation management (auto retail or multi-location preferred). •	Strong analytical + storytelling skills (turn quant + qual into priorities and actions). •	Proficiency in Excel and BI tools (Power BI/Tableau); comfort with operational metrics and large datasets. •	Strong communication and project management skills; ability to influence cross-functional and field teams. ________________________________________ Preferred Qualifications •	Familiarity with OEM survey programs and dealership operating rhythms. •	Experience with CX strategy, and/or AI-driven sentiment tools. •	SQL or Python for analysis (plus). •	Strong program management (governance, training, adoption across many locations). •	Sound judgment for escalations and sensitive reputation issues. •	Proven experience owning and scaling a reputation/reviews program (Reputation.com strongly preferred). ________________________________________ Tools &amp; Systems •	Reputation.com + review integrations (Google Business Profiles, DealerRater, Yelp, Facebook) •	Survey tools (Qualtrics/Medallia/SurveyMonkey) and/or OEM survey reporting •	Power BI/Tableau, Excel; SQL (nice-to-have) •	CRM/BDC tools, web analytics, and social listening platforms (as applicable)<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Manager, Consumer & Market Insights

Position Summary: We are seeking a detail-oriented and results-driven Recovery Specialist to join our AutoNation Finance team. As a Recovery Specialist, you will be responsible for managing and resolving delinquent auto finance accounts that are in the later stages of default. This role focuses on repossession coordination, customer resolution, recovery collections, and potential charge-off prevention. The ideal candidate has strong negotiation skills, a solid understanding of compliance standards, and the ability to work in a fast-paced, high-volume environment.Job Responsibilities:<ul><li>Account Management &amp; Collections: Manage a portfolio of accounts 60-90 days past due, with a focus on high-risk, high-balance loans and repossessions Make outbound and receive inbound calls to resolve past-due balances and avoid potential charge-offs. Negotiate payment arrangements and settlements in accordance with company policies and procedures.</li></ul><ul><li>Repossession &amp; Recovery: Coordinate with repossession agents to ensure timely and compliant recovery of collateral. Document all activity related to repossession, skip tracing, and customer communication. Ensure all state and federal guidelines are followed regarding repossession and borrower communication.</li></ul><ul><li>Skip Tracing &amp; Location Efforts: Perform skip tracing to locate customers and vehicles using various tools and databases. Identify and escalate potential fraud or misrepresentation concerns.</li></ul><ul><li>Customer Communication &amp; Support: Maintain professional and empathetic communication with customers in sensitive or escalated situations. Provide education on account status, potential consequences, and available options.</li></ul><ul><li>Compliance &amp; Documentation: Maintain accurate, detailed, and timely documentation of all account activity in servicing systems. Ensure compliance with FDCPA, CFPB, UDAAP, and other regulatory requirements.</li></ul>Qualifications:<ul><li>High school diploma or GED required, Associate’s or Bachelor’s degree in finance, Business, or related field preferred</li><li>Minimum of 3 years of experience in collections, recovery, or repossession coordination.</li><li>Knowledge of auto finance collections and recovery processes.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Experience using skip tracing tools and auto finance servicing systems.</li><li>Strong organizational skills with the ability to multitask and prioritize.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.</li><li>Excellent written and verbal communication skills.</li><li>High degree of professionalism, discretion, and customer service focus.</li><li>Bilingual skills (Spanish/English) a plus.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Recovery Specialist-2

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Graphic Designer to work in Boston, MA! <h3>The Role</h3> We are seeking a Graphic Designer to support the Enterprise Technology HR team at Fidelity Investments. This role goes beyond design execution by focusing on framing messages, shaping narratives, and bringing stories to life visually. The ideal candidate will combine creativity with strategic thinking, transforming complex ideas and data into clear, compelling, and visually engaging presentations for executive-level audiences. <h3>Key Responsibilities:</h3> <ul> <li>Create high-quality, strategic visual narratives for executive audiences, strategic initiatives, and internal communications </li><li>Simplify complex technical and business concepts into clear visuals that tell a cohesive story </li><li>Extract key insights from data and translate them into impactful graphics </li><li>Collaborate closely with senior executives and business partners to ensure presentations align with strategic objectives </li><li>Maintain Fidelity’s brand standards while introducing creative elements that enhance engagement, clarity, and impact </li><li>Stay current on trends in visual storytelling, data visualization, and presentation design </li><li>Work efficiently in a fast-paced environment while managing multiple projects and deadlines </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Proven experience in executive-level presentation design and strategic storytelling </li><li>Strong portfolio showcasing visual narratives, data visualization, and PowerPoint expertise </li><li>Expert-level proficiency in Microsoft PowerPoint; SharePoint familiarity </li><li>Excellent communication and collaboration skills, with the ability to influence and guide stakeholders </li><li>Ability to distill complex information into simple, compelling messages and visuals </li><li>Comfortable operating in a fast-paced environment with high levels of ambiguity; able to make decisions and drive progress without complete information </li></ul> The hourly pay rate range for this position is $44.82-84.82 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

Graphic Designer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Systems Analyst to work in Merrimack, NH or Smithfield, RI! The Role The Principal Systems Analyst is responsible for designing, governing, and maintaining secure, compliant access to enterprise platforms. This role builds and enforces an enterprise entitlement strategy, aligns policies with governance frameworks, supports systems integration (database, SSO, IAM), and ensures audit readiness through rigorous documentation, evidence, and data health practices. The IAG Analyst partners cross functionally with business, data, cybersecurity, and product teams to deliver risk aware access models that scale. <h3>Key Responsibilities</h3> Entitlement Strategy &amp; Role Definition Collaborate with business, data, architecture, product, and cybersecurity teams to: <ul> <li>Define user roles, entitlement groups, and access levels based on business functions and security requirements. </li><li>Establish naming conventions and taxonomy for entitlements to ensure clarity and scalability. </li><li>Document and maintain user flows for all personas requiring functional authorization across environments. </li></ul> <h3>Governance &amp; Policy Alignment</h3> <ul> <li>Ensure entitlement structures follow security policies, regulatory requirements, and governance frameworks </li><li>Identify and remediate outdated or excessive entitlements; drive cleanup of unused data/applications. </li><li>Document policies, standards, and approval workflows; maintain accountability with governance bodies. </li><li>Partner with Cybersecurity and Risk teams to identify and document access risks or policy violations. </li><li>Support remediation planning with ongoing or future audits. </li><li>Maintain audit-ready documentation and partner with Cybersecurity and Risk teams to address access risks and support compliance remediation. </li></ul> <h3>Cross-Functional Enablement</h3> <ul> <li>Validate technical artifacts for secure identity federation (metadata, certificates, endpoints, stored procedures) and ensure entitlements integrate correctly with IAM and platform systems. </li><li>Maintain traceability between business roles and system access while understanding authorization enforcement models. </li><li>Provide business and technical requirements for current and future use cases. </li><li>Coordinate with Digital Security teams for policy enforcement and technical controls. </li><li>Facilitate communication across business units, technical teams, governance, and partners to ensure alignment and support product area priorities. </li></ul> <h3>Core IAG Operations</h3> <ul> <li>Maintain accurate records of user accounts, roles, and entitlements; enforce RBAC and least privilege principles. </li><li>Lead access request workflows, approvals, and exceptions. </li><li>Ensure identity activities are logged and auditable; prepare compliance reports and conduct periodic access reviews. </li><li>Document and maintain policies for provisioning, de-provisioning, and role management, support segregation of duties analysis. </li><li>Use IAG tools for reporting; develop and maintain dashboards and metrics. </li><li>Deliver training and mentorship on identity governance policies and collaborate with IT, Security, and Audit teams. </li></ul> <h3>The Expertise You Have</h3> <ul> <li>Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, or equivalent experience. </li><li>10+ years Systems Analysis experience with 3–5 years in Identity &amp; Access Management/Governance, or related security/IT roles. </li><li>Experience with Entitlement Hierarchy, RBAC, or audit evidence creation. </li><li>Familiarity with compliance frameworks </li><li>Proficiency with data analysis and documentation; ability to interpret and maintain entitlement organization and classification. </li><li>Strong stakeholder management and communication skills across business and technical audiences. </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Experience with Database structures, Salesforce, certificate management, and federation metadata. </li><li>Scripting or query skills (e.g., SQL) for reporting. </li></ul> Please see the below pay rate range for the work location of Rhode Island only: $60.00-$89.76 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

170 Education / Training Full Time Jobs