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<h3>The Team</h3> Advanced Process Solutions is an organization passionate about process automation tools and technologies for Fidelity’s critical business processes and driving significant improvements in those processes – both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities. We are looking for a Systems Support Analyst based in Salt Lake City, Utah and will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications. Additionally, the analyst will be responsible for deployment, monitoring, testing, and solutioning of customer environments. <h3>The Expertise You Have </h3> <ul> <li>Bachelors’ Degree in a technical field or equivalent experience. </li><li>Familiarity with Linux operating environment required. </li><li>1+ years previous customer support experience required. </li></ul> <h3>The Skills You Bring </h3> <ul> <li>Excellent written and verbal communication skills required. </li><li>Your ability to take on and resolve difficult, technical problems is required. </li><li>Being effective in a collaborative work setting is essential. </li><li>You will need to bring proven project management skills. </li><li>Client/Server Application Support a plus. </li><li>1+ years’ experience writing Oracle SQL queries </li><li>Experience with Microsoft Office tools required. </li><li>Application Administration or support experience preferred. </li><li>Linux systems administration experience is a plus </li></ul> <h3>The Value You Deliver</h3> <ul> <li>You will serve as single point of contact for our customers </li><li>It will be your responsibility to investigate and resolve incidents raised by customers </li><li>You will assist XTRAC Application Administrators with workflow related questions, requests, and issues </li><li>You will provide project planning and handle projects </li><li>You will be asked Produce weekly status reports as well as provide business context analysis of feature improvements </li><li>You will collect, document, and present end-user requirements </li><li>You will be encouraged to represent the customer when crafting new software features </li><li>You will participate in an on-call rotation for a team who provides 24x7 support. </li></ul> <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in crafting and encouraging a work environment that attracts the best talent and reflects our dedication to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their outstanding perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a> Fidelity Investments is an equal opportunity employer.

Fidelity TalentSource

System Support Analyst

Systems Engineer Location: Salt Lake City, UT Advanced Process Solutions is an organization focused on process automation tools and technologies for Fidelity’s critical business processes and driving significant improvements in those processes – both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities. Within Advanced Process Solutions, the Systems Engineering team is responsible for infrastructure solutions, automation, application deployments, monitoring and production support. We are looking for a highly motivated associate with expertise in engineering and production operations. As a Systems Engineer, you will work closely with engineering teams to deploy applications and customer support and business teams to coordinate incident response. You will also work with enterprise infrastructure teams to maintain and support on-prem non-production and production infrastructure. The Expertise We’re Looking For <ul> <li>Bachelors’ Degree in a technical discipline or equivalent experience</li> <li>6+ years of systems administration</li> </ul> The Skills You Bring <ul> <li>Linux systems administration experience required</li> <li>Application development experience desirable (Python, Java, Shell scripting)</li> <li>Experience supporting large production implementations</li> <li>Experience supporting Java and Tomcat applications desirable</li> <li>Developing Internet based applications that operate in a client/server environment desirable</li> <li>Pipeline automation and orchestration utilizing the following stack or like GIT, Jenkins, Maven, Docker, JMeter, Artifactory, Kubernetes</li> <li>Coordinate timely resolution of problem tickets, incident tickets and security findings with engineering teams</li> <li>Excellent communication skills required</li> <li>Strong problem resolution skills required</li> <li>Ability to work in a team-oriented environment required</li> </ul> The Value You Deliver <ul> <li>System Administration in Linux </li> <li>Develop monitoring and management tools and processes</li> <li>Accurately estimate work requirements and create detailed plans</li> <li>Document processes and best practices</li> <li>Communicate effectively in team environment</li> <li>Identify departmental needs and make suggestions regarding technical direction</li> <li>Participate in an on-call rotation</li> </ul> Fidelity will reasonably accommodate associates with disabilities who need adjustments to participate in the application or interview process, or to perform the essential functions of their job. For roles based in the US: Visit myHR and search for “accommodation” to review Fidelity’s Reasonable Accommodation for Disabilities Policy. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by completing the Accommodation Request Form on myHR, or by calling 800-835-5099, prompt 2, option 2. For roles based in Ireland: Contact <a href="mailto:AccommodationsIreland@fmr.com" target="_blank">AccommodationsIreland@fmr.com</a> For roles based in Germany: Contact <a href="mailto:accommodationsgermany@fmr.com" target="_blank">accommodationsgermany@fmr.com</a> <a href="https://cdn-static.findly.com/wp-content/uploads/sites/1439/2021/03/Fidelity-Global-Applicant-Privacy-Notice_20210308_FINAL2.pdf" target="_blank">Fidelity Privacy policy </a>

2 Education / Training Jobs in Utah