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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career. The position of ServiceNow Platform Automation Senior Manager will be a part of a dynamic and growing team within the GRCT organization at American Express. The successful candidate will lead, coach and mentor an engineering team, drive technology excellence and ensure the successful execution of the project. The role requires a strong technology background in ServiceNow and DevOps enablement, leadership skills and ability to align engineering efforts with business objectives. They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Managers, Engineers, Product Owners, Staff Architects and Staff Engineers.Responsibilities include: • Lead, coach, mentor and grow a high performing engineering team. • Foster innovation, collaboration and technology excellence. • Define and implement engineering roadmap in alignment with business needs. • Drive tech excellence, establish and implement coding standards, architecture principals and agile methodology. • Collaborate with project manager and other partners to align with business goals. Ability to build positive relationships, operate effectively within large multi-functional teams, and influence business partners to drive ground-breaking change. • Conduct performance evaluations, career growth discussions and cultivate a culture of collaboration, learning and continuous improvement. • Works with program delivery team and align team around the long term roadmap. • Identifies gaps, provides feedback, and proposes changes to implementation timeline and roadmap. • Provides inputs to product owners and engineering leaders with recommendations to drive program level objectives and goals. • Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change. Minimum Qualifications: • 3+ years as Senior Engineering Manager leading highly technical and autonomous teams. • Strong background in system architecture and engineering standard processes. • Experience leading automated governance, deployment pipeline automation, or other developer experience programs. • Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Angular JS. • Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders. • Overall 12+ years of software development experience. • BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas. Preferred Qualifications: • Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB. • 5+ years Agile experience as well as hands on Scaled Agile Framework experience. • Experience managing Generative AI capability development.Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Sr Manager, ServiceNow Platform - Global Risk & Compliance Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Retain and profitably grow a limited number of our largest and most strategic global and regional commercial card and payment clients. &nbsp; Qualified candidate must provide proactive consultation to develop strong customer relationships and to drive and lead global program growth, profitability and retention.Responsibilities:<ul><li>Create strategic vision and set goals to drive profitable growth and retention across key global and regional customers</li><li>Create and own holistic global and regional account business plans that incorporate strategies and actions for: (1) Penetrating customer relationships across business units, service units, and global/regional teams including metrics of success and regular formal reviews, (2) Creating global/regional growth opportunities through proactive consultation and deep understanding of customer end-to-end payment eco-system, (3) Deeping and entrenching customer relationships, from the program level up to the C-suite, and (4) Driving a robust pipeline of opportunities to significantly grow both share of wallet spend and net new spend on American Express products and solutions.</li><li>Lead contract negotiation strategy and management for contract renewals, RFP responses, and pricing proposals</li><li>Maintaining detailed understanding of customers industries, business and organizational goals and objectives, including but not limited to, a deep understanding of customer financials, business strategy and business risks as it relates to global commercial card and supplier payments, and aligning those customer needs to American Express products and services.</li><li>Accountability in developing broad and deep relationships at all levels organizationally, globally, and across a wide scope of American Express teams, customer teams, and 3rd party strategic partners.</li><li>Partner, collaborate and provide leadership across American Express global matrix teams to: (1) Cross-sell complimentary products and services designed for Commercial Card clients including B2B Payment Solutions and T&amp;E Payment Products, (2) Assist customer contacts to facilitate and interface with key linkages with internal American Express teams, including client management, operational and servicing, risk and underwriting, general counsel legal, product management and strategic partnership, and operational teams to ensure that customer expectations, service quality and contractual obligations are met and/or exceeded</li><li>Resolve complex issues, including those related to global systems and process integrations, changing local market regulatory conditions, underwriting and risk management mitigations…etc., using formal project management plans, action plans, and risk management plans when required&nbsp;</li></ul>Minimum Qualifications:<ul><li>Deep experience in client management, sales, and/or business development roles with multi-national, enterprise-level companies, ideally in the T&amp;E commercial card payments and the procure-to-pay process and payments solutions space.</li><li>Proven track record in successfully driving growth and sales with global clients through developing and managing a robust pipeline of multiple opportunities, researching and understanding customer needs, and planning strategically to progress the pipeline through solutions and consultative based selling</li><li>Experience in global contract management, including development and leading complex negotiations, and leading internal collaborations with highly matrixed and decentralized global teams</li><li>Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s) with Procurement, Finance and Treasury professionals</li><li>Evidence of successfully managing global programs and projects with cross-functional teams in a global matrixed organization, including facilitating engagement with multiple subject matter experts, balancing competing leadership priorities with different teams, leading with influence and limited direct authority, and in environments with ambiguity</li><li>Ability to lead complex client discussions, manage escalations and influence decisions</li><li>Strong knowledge of and the ability to understand, discuss, negotiate, explain and present benefits of global commercial payment products and solutions, and their related economic and financial benefits to a client</li><li>Maturity of judgement in client and internal situations</li><li>Strong analytical skills</li><li>Ability to effectively leverage internal resources</li><li>Strong customer service skills and responsiveness</li><li>Polished, professional negotiation and selling skills</li><li>Solid knowledge of Global Corporate Payments products and services</li><li>Ability to drive results</li><li>Candidate must be able to work virtually and reside in territory (California, Arizona, Texas, Colorado, Washington, Utah, New York, New Jersey, or Connecticut)</li></ul>Preferred Qualifications:<ul><li>8 years of Commercial Card Relationship Management/Consulting/Sales experience with global customers</li><li>Corporate finance, accounting and finance operations experience</li><li>Strong understanding of Procure-to-Pay (P2P) processes, Expense management solutions and Accounting/ERP Systems</li><li>Negotiation and contract management experience</li><li>Program management skills and experience, ideally leading global teams</li><li>Project management skills and experience</li><li>Knowledge of the competitive environment within the Commercial Card and P2P space</li><li>Understanding of Treasury functions and T&amp;E management</li><li>Understanding of Meetings and Events management is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - International Account Development (Virtual - Western US & Tri-State)

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As the Sr Cybersecurity Engineer II in the Identity and Access Management (IAM) Lifecycle Management (LCM) Architecture and Engineering team, you will be working on a complex system of applications deployed on-prem and in the private cloud that provides access management and related data services to other applications enterprise wide. You will be responsible for designing the application data architecture, defining scalable data schemas, building and maintaining data pipelines, enabling ML-driven analytics, and ensuring the resiliency, and availability of the critical IAM LCM data system. You are required to have deep hands-on experience with distributed data technologies, data modeling, pipeline orchestration, and system administration—combined with a strong understanding of security, governance, and compliance requirements.Key Responsibilities<ul><li>Build, operate and enhance ETL/ELT data pipelines and ingestion frameworks to ingest data from multiple internal systems for real-time and batch processing of large-scale application data.</li><li>Develop pipelines using platforms such as Spark, Kafka, Flink, Databricks, Airflow, NiFi, or equivalent.</li><li>Ensure data quality by implementing validation, error-handling, and observability mechanisms in the pipelines.</li><li>Work with a mix of relational, NoSQL, and distributed systems to support analytics, BI, and ML workloads.</li><li>Collaborate with Information Security analysts to ensure the data environment supports advanced detection and reporting.</li><li>Administer the data platform ensuring performance, capacity planning, and cost optimization.</li><li>Implement backup, disaster recovery, and failover strategies to maintain resiliency and high availability.</li><li>Conduct regular monitoring, troubleshooting, and root-cause analysis for data systems and services.</li><li>Manage access controls, encryption, auditing, and compliance requirements across the data ecosystem.Minimum Qualifications:</li><li>8+ years of hands-on experience as a Data Engineer, Data Platform Engineer, or Data Administrator.</li><li>Strong proficiency in Python, SQL, and at least one JVM-based language (Scala/Java preferred).</li><li>Deep experience with data pipeline frameworks: Spark, Kafka, Airflow, Databricks, Flink, NiFi, Step Functions, etc.</li><li>Understanding of database technologies (PostgreSQL, MySQL, MongoDB, Cassandra, Redis, Elasticsearch).</li><li>Ability to design and maintain secure, scalable, high-throughput ingestion pipelines.</li><li>Knowledge of machine learning lifecycle tooling (MLflow, Kubeflow, SageMaker, Vertex AI, etc.).</li></ul>Preferred Qualifications:<ul><li>Experience with data lakes/warehouses (Snowflake, BigQuery, Redshift, Lakehouse technologies).</li><li>Background in cybersecurity, information security analytics, or equivalent.</li><li>Certifications such as:<ul><li>AWS/GCP/Azure data engineering credentials</li><li>Security certifications (CISSP, GIAC, CCSP)</li></ul></li><li>Knowledge of modern data platform architectures.</li><li>Hands-on experience with cloud platforms (AWS, GCP, Azure) and their data services.</li><li>Strong understanding of Linux administration, system monitoring, and distributed systems.</li><li>Strong communication and documentation skills.</li><li>Ability to collaborate cross-functionally with engineering, data science, and security teams.</li><li>Self-driven and able to operate in fast-paced, high-stakes environments.</li><li>Strong problem-solving mindset with an emphasis on reliability and operational excellence.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Cybersecurity Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role?The Client Engagement Manager is a telephone-based position responsible for the engagement of identified customers. The manager will manage relationships by partnering closely with risk, underwriting, merchant services and Marketing to provide solutions for customers.   &nbsp;This position is responsible for treating a customer base and will be fluid based on where we see the biggest opportunities based on data analytics (part portfolio management + part monthly customer actions).   &nbsp;Job Responsibilities Planning (20% of time)  ▪ Effectively manage a list of prioritized customers with an existing American Express Business/Corporate program where an engagement opportunity has been identified.  &nbsp;▪ Meet minimum expectations for Formula For Success (FFS), which is a set number of calls, customer meetings and other productivity metrics. &nbsp;Client Solution (80% of time)  ▪ High level of Financial Fluency and understanding of the underwriting and risk process. Must be able to drive results through creative problem solving. &nbsp;▪ Partner closely with risk, underwriting and GMNS to identify and develop solutions for customers based on customer needs. &nbsp;▪ Use consultative skills to retain customer relationship and charge volume  &nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360) &nbsp;▪ Partner with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit  &nbsp;Compliance (100% of time)  ▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements &nbsp;Knowledge, Skills, Attributes, and Experience Knowledge and Skills  Financial Fluency  &nbsp;▪ Strong knowledge of Financial Fluency and understanding of the underwriting and risk process.  &nbsp;Relationship management  &nbsp;▪ Strong customer relationship building skills to follow through and motivate clients to act  &nbsp;Consultative selling  &nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value  &nbsp;Closing  &nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers  &nbsp;Influence &amp; persuasion  &nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services  &nbsp;Demonstrating value  &nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express  &nbsp;Results focus  &nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks  &nbsp;Market, industry, &amp; product knowledge  ▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation  &nbsp;Attributes  ▪ High learning agility  &nbsp;▪ Intellectually curious  &nbsp;▪ Collaborative and growth mindset  &nbsp;▪ Personal accountability  &nbsp;▪ Compliance focused  &nbsp;Experience  ▪ High level of Financial Fluency required  &nbsp;▪ Bachelor's degree or equivalent experience  &nbsp;▪ Excellent sales experience, 2 – 3 years preferred &nbsp;▪ Knowledge of underwriting and risk process    &nbsp;▪ Experience partnering with clients across various markets / industries  &nbsp;▪ Experience in a highly-regulated industry&nbsp;Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Client Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Data Management &amp; Products (EDMP), a key part of our Enterprise Technology Services organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. The Enterprise Data Office (EDO) is part of Enterprise Data Management &amp; Products (EDMP). Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise-wide growth and value creation, we develop solutions that enhance satisfaction, streamline operations, and maintain trust and security.American Express continues to invest in Enterprise Data Management, and as part of this evolution, the Enterprise Data Office is seeking a Senior Manager - Organizational Change Management to lead communications and engagement strategy in support of EDO initiatives and enterprise-wide adoption.This role will serve as the strategic and executional leader for how EDO communicates with stakeholders across the company, ensuring our messages are clear, consistent, aligned, and actionable. This individual will shape the overarching communications strategy, craft compelling content, and equip leaders and partners with the tools they need to cascade key messages and drive adoption of EDO standards, products, and initiatives.<ul><li>Develop and manage the end-to-end communications and engagement strategy for the Enterprise Data Office, ensuring clear, consistent, and actionable messaging across stakeholder groups.</li><li>Create and maintain core EDO communication assets, including newsletters, announcements, executive talking points, leadership toolkits, FAQs, and program updates.</li><li>Own messaging frameworks and narratives that articulate the purpose, impact, and expectations of EDO initiatives and Enterprise Data Management programs.</li><li>Act as a strategic communications advisor to leaders and SMEs, offering guidance on message positioning, channel selection, and communication best practices.</li><li>Equip leaders and stakeholder groups with materials and tools to effectively cascade messages and drive engagement across their organizations.</li><li>Measure communication effectiveness through defined KPIs and stakeholder feedback, using insights to refine messaging and improve engagement.</li><li>Integrate communication efforts with broader organizational change management activities to enhance readiness, awareness, and adoption of EDO initiatives.</li></ul>Minimum Qualifications<ul><li>4+ years of experience in strategic communications, organizational change management, or a related field.</li><li>Proven experience owning communication strategy and producing high-quality content for complex, enterprise-wide initiatives.</li><li>Strong writing, storytelling, and message development skills with the ability to simplify complex concepts.</li><li>Demonstrated experience partnering with senior leaders and influencing across a matrixed organization.</li><li>Bachelor’s degree.</li></ul>Preferred Qualifications<ul><li>Experience creating and managing communication channels such as newsletters, intranet pages, and multi-channel campaigns.</li><li>Excellent presentation and visual communication skills, including synthesizing complex information into compelling formats.</li><li>Background in large U.S. or global financial institutions or regulated environments is a plus.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Organizational Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the TeamOur Site Reliability Engineering (SRE) &amp; Application Support organization ensures the availability, stability, and performance of critical platforms across the enterprise. We focus on incident response, operational readiness, reliability engineering, platform health, and continuous improvement across our production environment. We partner closely with engineering, product, architecture, infrastructure, cybersecurity, and business teams to deliver resilient, always-on services.About the RoleWe are seeking a Senior Manager, Technical Project Management to lead strategic programs, operational governance, and cross-functional delivery across SRE &amp; Application Support.In this role, you will align reliability and operational priorities to organizational strategy, drive delivery across multiple engineering teams, own executive-level reporting and dashboards, and lead financial, resource, and long-range planning. You will also moderate key forums such as townhalls, leadership reviews, operational updates, and platform health discussions.This is a high-impact role requiring strong communication, strategic thinking, disciplined execution, and comfort navigating technical and operational environments.Key Responsibilities1. Strategic Leadership &amp; OKR Alignment<ul><li>Partner with SRE, Application Support, and Engineering leadership to define strategic imperatives for platform reliability, stability, and operational excellence.</li><li>Lead the OKR lifecycle including development, alignment, tracking, measurement, and quarterly business reviews.</li><li>Ensure programs, financial investments, and resource plans directly support strategic priorities and measurable outcomes.</li><li>Prioritize initiatives based on impact, risk, and alignment to long-term objectives.</li></ul>2. Program &amp; Delivery Leadership<ul><li>Lead cross-functional programs focused on improving platform reliability, reducing incidents, enhancing operational readiness, and maturing service health.</li><li>Oversee multiple workstreams simultaneously, driving clear plans, milestones, dependencies, and risk mitigation.</li><li>Run platform health campaigns such as patching uplift, service hardening, automation, observability, and production hygiene initiatives.</li><li>Facilitate operational routines including SRE councils, production health reviews, application support meetings, and technical readiness checkpoints.</li></ul>3. Executive Communication &amp; Reporting<ul><li>Create and deliver executive-level presentations, dashboards, and narrative updates for senior leadership.</li><li>Publish weekly, monthly, and quarterly reports covering incident trends, outage metrics, SLA/SLO performance, capacity indicators, and progress against OKRs.</li><li>Translate complex engineering and operational data into insights that support strategic decisions.</li><li>Prepare messaging and content for leadership forums, business reviews, and org-wide communication.</li></ul>4. Financial &amp; Resource Planning<ul><li>Own financial tracking and forecasting for SRE &amp; Application Support programs including project budgets, operational spend, and vendor costs.</li><li>Lead resource planning and capacity modeling for engineering and support teams.</li><li>Support annual planning and long-range planning (LRP), ensuring alignment between investment priorities and strategic imperatives.</li><li>Provide visibility into budget-to-actuals, resource allocation, and funding needs across critical reliability initiatives.</li></ul>5. Cross-Functional &amp; Stakeholder Leadership<ul><li>Build strong partnerships across Engineering, Product, Architecture, Infrastructure, Risk, and Business teams.</li><li>Moderate and lead key organizational forums including townhalls, leadership meetings, planning sessions, and operational reviews.</li><li>Influence senior stakeholders, resolve conflicts, facilitate decision-making, and ensure alignment across distributed teams.</li><li>Act as a central coordination point during key events such as major incidents, releases, migrations, and compliance-driven programs.</li></ul>6. Organizational &amp; People Leadership<ul><li>Help mature TPM practices across the organization including templates, cadences, reporting standards, and governance models.</li><li>Support onboarding, professional development, engagement activities, and culture-building efforts.</li><li>Promote a culture of collaboration, transparency, accountability, and continuous improvement aligned with SRE principles.</li></ul>Basic Qualifications<ul><li>12+ years of experience in Technical Program Management, Technical Project Management, Program Management, or similar roles supporting engineering, infrastructure, SRE, or application support teams.</li><li>Proven experience leading large, cross-functional technical programs in complex or enterprise environments.</li><li>Strong expertise in building executive-level presentations, dashboards, and analytics using PowerPoint and Excel.</li><li>Hands-on experience managing financials, forecasting, resource planning, and long-range strategic planning for technology teams.</li><li>Exceptional written and verbal communication skills, with the ability to simplify complex concepts for technical and non-technical audiences.</li><li>Highly organized and effective at managing multiple priorities in a fast-paced, dynamic environment.</li><li>Bachelor’s degree in engineering, Information Systems, Business, or related field—or equivalent experience.</li></ul>Preferred Qualifications<ul><li>Experience working with or supporting SRE, reliability engineering, production support, or operations teams.</li><li>Familiarity with incident, problem, and change management practices and ITSM tools such as ServiceNow or JIRA.</li><li>High-level understanding of SRE principles such as SLIs, SLOs, error budgets, observability, and reliability metrics.</li><li>Experience in a regulated industry (e.g., financial services, healthcare, government).</li><li>Prior people leadership experience, particularly managing Program Managers or TPMs.</li></ul>Why You’ll Love This Role<ul><li>High exposure and partnership with senior engineering and business leadership.</li><li>Opportunity to shape the operating model for a mission-critical reliability organization.</li><li>Direct impact on platform stability, customer experience, and enterprise resilience.</li><li>A culture of collaboration, integrity, innovation, and continuous improvement.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Tech Project Management

Expiration Date 12/19/2025 Department HA Safety &amp; Risk Management Position Type Professional Location Shreveport DescriptionA Life Safety Officer is responsible for ensuring the safety and security of occupants within all LSUHSC facilities, particularly concerning fire safety and other emergency preparedness measures. This position involves developing, implementing, and enforcing safety policies, conducting building inspections, and leading emergency response activities to minimize risks and maintain compliance with relevant federal, states, and local regulations.This position reports to the Director of Safety and works with an interdisciplinary team of occupational health and safety professionals with specialties in risk management, occupational health, biosafety, laboratory safety, radiation safety, chemical safety, and emergency response.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur to ensure that customer satisfaction is always met.Normal work hours are 8:00 a.m. to 4:30 p.m. but may be changed if necessary. Overtime is required for scheduled outages and for emergency problems after hours. Lunch and breaks are dictated by workflow. Regular attendance is required to perform the functions below.Regular attendance is required to perform the functions of this position.<h1>EssentialPositionFunctions&amp;Duties</h1>60%InspectionsandAssessments<ul><li>Conduct monthly inspections of fire extinguishers, emergency lighting, exit signs, fire doors, fire alarm panels, sprinkler systems, and other life safety equipment to ensure proper functionality.</li><li>Coordinate annual fire extinguisher certification and inspections and facilitate timely repair or replacement of defective equipment.</li><li>Perform detailed hazard assessments across all facilities, identifying chemical, biological, physical, fire, electrical, ergonomic, and security risks, and develop actionable corrective plans.</li><li>Conduct building and fire safety walkthroughs to detect code violations, unsafe practices, or emerging risks; recommend and oversee corrective actions.</li><li>Monitor and assess physical security systems, including access control, surveillance cameras, perimeter security, locks, and alarms; coordinate maintenance or upgrades as needed.</li><li>Review construction, renovation, and remodeling projects to ensure compliance with NFPA, OSHA, local/state fire safety codes, and physical security requirements.</li><li>Collaborate with the Louisiana State Fire Marshal's Office and other regulatory agencies to schedule and conduct inspections; ensure all deficiencies are corrected promptly.</li><li>Evaluate and maintain emergency and security equipment readiness, including fire suppression systems, alarm panels, emergency lighting, stairwell access, evacuation signage, and access control systems.</li><li>Conduct risk assessments for special hazards, including laboratories, research facilities, chemical storage areas, high-occupancy spaces, and sensitive areas requiring restricted access.</li><li>Prepare and submit detailed inspection and security reports, documenting findings, recommendations, corrective actions, and timelines to management and regulatory authorities.</li><li>Maintain knowledge of current NFPA codes, OSHA standards, state/local fire regulations, and facility security best practices, applying them to all inspections, assessments, and safety/security plans.</li><li>Serve as the primary contact for all life safety and physical security issues, coordinating responses to safety or security concerns raised by staff, faculty, or visitors.</li><li>Track compliance trends and security vulnerabilities and identify areas requiring proactive improvements.</li></ul><h1>35% Safety Office Functions:</h1><ul><li>Oversee installation, maintenance, and repair of life safety equipment and systems, including fire suppression, detection, and alarm systems, ensuring compliance with NFPA and other standards.</li><li>Ensure functionality of emergency power supply systems (generators, ATSs, UPSs).</li><li>Ensure compliance with local, state, and federal requirements, including NFPA codes and applicable local regulations.</li><li>Collaborate with regulatory agencies (fire marshal, building inspectors, fire department) during inspections and reviews.</li><li>Assist in developing and implementing emergency response plans for fire, accidents, and natural disasters.</li><li>Organize and coordinate fire and evacuation drills; document results and identify areas for improvement.</li><li>Provide guidance and information to occupants during emergency situations.</li><li>Will serve as backup to and Safety and Emergency Management Officer when these employees are not available, including package surveys and the collection and storage of radioactive and hazardous wastes.</li><li>Will serve along with other Safety Office personnel in an on-call capacity.</li><li>Conduct building safety inspections.</li><li>Assist in drills and training conducted by the Safety Office.</li><li>Assist in safety policy development.</li><li>Assist in management of the campus risk management program.</li><li>Perform other duties as required by the department.</li></ul>Non-EssentialPositionFunctions&amp; Duties5% Marginal Functions<ul><li>Performs other related duties and responsibilities as assigned.</li></ul>QualificationsThe applicant must meet the following:<ul><li>Ten years' minimum experience in fire/life safety, occupational safety, or emergency preparedness.</li><li>Experience conducting fire safety inspections in accordance with the standard set forth in NFPA 1031, Chapter 4, (2014).</li><li>Ability to obtain or maintain medical clearance to work in biohazard locations.</li></ul>Preferred Qualifications<ul><li>BS or MS in Safety, Occupational Health, Fire Science, Public Health, or related discipline.</li><li>20 years of experience in fire/life safety, environmental health and safety (EHS), or emergency management in healthcare, higher education, or laboratory settings.</li><li>Preferred Certifications: Certified Safety Professional (CSP), Certified Safety and Health Manager (CSHM), Certified Fire Protection Specialist (CFPS), or Certified Life Safety Specialist (CLSS-HC) can be highly advantageous.</li><li>Certifications in First Aid, CPR, and AED are preferred.</li></ul>Additional Position InformationPSN/PER Number: PSN 59520/PER 2211Salary Range: $65,000 - $80,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

LSU Health Shreveport

Life Safety Officer

Expiration Date 12/19/2025 Department CA Computer Services Position Type Professional Location Shreveport DescriptionThe Program Specialist supports students and faculty by managing and maintaining academic technology systems and processes that enhance the learning experience. This position serves as a key liaison between students, faculty, and IT in the use of educational Learning Management Systems, and assists in the development of system integrations between Learning Management Systems and student information systems to streamline academic operations. The Specialist ensures smooth administration of student exams and provides timely technical and operational support for academic programs.Regular attendance is required to perform the functions of this position.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times.&nbsp;Essential Position Functions &amp; DutiesStudent LMS Support Responsibilities: 65%<ul><li>Learning Management &amp; Educational Technology Support</li><li>Provide frontline support for students and faculty using Learning Management Systems and video capture equipment, and testing software.</li><li>Troubleshoot and resolve technical issues related to course access, assessments, and content delivery.</li><li>Collaborate with instructional staff to ensure course materials, exams, and recordings are properly set up and functioning.</li><li>Maintain and update user guides, FAQs, and training resources for educational technology platforms.</li></ul>Exam Administration &amp; Support<ul><li>Coordinate and manage student exam logistics, including setup, scheduling, and manage student Learning Management System.</li><li>Ensure exam security, accessibility, and integrity through proper configuration and support during testing sessions.</li><li>Collect and analyze data on exam performance and provide insights to faculty and academic leadership.</li><li>Serve as a resource for students navigating academic technologies and provide one-on-one or group training as needed.</li><li>Collaborate with academic departments to ensure technology aligns with program goals and student needs.</li><li>Contribute to continuous improvement initiatives for academic support services and technology solutions.</li></ul>System Integration &amp; Data Management<ul><li>Support integration and data flow between Learning Management Systems and student information systems, including course enrollment, grading, and student record synchronization.</li><li>Lead migration for a Learning Management System transition.</li><li>Collaborate with IT and system administrators to test, troubleshoot, and optimize integrations and workflows.</li><li>Assist in identifying opportunities to automate processes that improve efficiency and user experience.</li></ul>Campus SupportCampus IT Support: 30%<ul><li>Provide backup assistance for End-User Support, classroom support and/or instruction to LSUHSC-S Center faculty and staff to operate the audio/visual and videoconferencing equipment as needed.</li><li>Facilitate training on campus IT resources.</li><li>Available on-call outside of normal business hours for emergencies and for scheduled maintenance as needed.</li></ul>Non-Essential Position Functions &amp; DutiesMarginal Functions: 5%<ul><li>Performs other related duties and responsibilities as assigned.</li></ul>QualificationsThe applicant must meet one of the following:<ul><li>Bachelor’s degree in Computer Science or related field.</li><li>Associate degree in Computer Science or related field and relevant experience.</li></ul>Preferred Qualifications<ul><li>Expert in Microsoft Office program.</li><li>Five (5) or more years of experience teaching in an accredited academic medical college.</li></ul>Additional Position InformationPSN/PER Number: PSN 27993/PER 2389Salary Range: $55,000 - $79,500&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

Program Specialist – Computer Services

Expiration Date Open Until Filled Department BR Human Resource Management Position Type Professional Location Shreveport DescriptionLSUHS is seeking a highly motivated and experienced Employee Relations Manager to join our dynamic team. In this critical role, you will play a key role in fostering a positive and productive work environment for our diverse faculty and staff.Regular attendance is required to perform the functions of this position.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times.Essential Position Functions &amp; Duties: 100%<ul><li>Partner with leadership and supervisors to investigate and resolve employee relations issues, including complaints, grievances, and disciplinary actions.</li><li>Conduct confidential investigations into allegations of harassment, discrimination, and other workplace misconduct, ensuring compliance with university policies and federal regulations, including the ADA and FMLA.</li><li>Mediate and facilitate conflict resolution between employees and supervisors to find mutually agreeable solutions.</li><li>Develop and deliver training programs on employee relations topics, including harassment prevention, diversity and inclusion, effective communication, and ADA &amp; FMLA compliance for supervisors and employees.</li><li>Provide guidance and support to supervisors on employee relations matters, including progressive discipline, performance management, terminations, accommodation considerations, and leave management under FMLA.</li></ul><ul><li>Maintain accurate and confidential employee relations records in accordance with university policies.</li><li>Stay up-to-date on relevant federal and state employment laws and regulations.</li><li>Collaborate with Human Resources teams and central HR on employee relations matters.</li><li>Analyze employee relations trends and develop strategies to improve workplace culture and employee engagement.</li><li>May participate in the recruitment and selection process for faculty and staff positions.</li><li>Manages the leave administration process from the employee’s initial notice of the need for leave to the return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use.</li><li>Manage and coordinate requests for reasonable accommodations under the ADA and leaves of absence under the FMLA. This includes intake, assessment, consultation with relevant professionals, and implementation of approved accommodations and leave arrangements.</li><li>Advises managers and employees on the interaction of the various leave entitlements and ADA.</li><li>Has thorough knowledge of leave management, including the administration, processes and procedures of FMLA, is required.</li><li>Mediate and facilitate conflict resolution between employees and supervisors to find mutually agreeable solutions.</li><li>Maintain strict confidentiality in conducting employee relations investigations and addressing employee concerns. Ensure that sensitive information is protected to foster trust and encourage open communication.</li><li>Other duties as assigned by the&nbsp;Executive Director of Human Resources.</li></ul>QualificationsThe applicant must meet one of the following:<ul><li>High School Diploma with at least 15 years of Employee Relations experience.</li><li>Bachelor's degree in Human Resources, Industrial Relations, or a related field with a minimum of 2 years of experience in employee relations or a related field, preferably in a higher education setting.</li><li>Strong understanding of employment law, including Title VII, ADA, FMLA, and</li><li>Excellent problem-solving, conflict resolution, and mediation</li><li>Experience conducting confidential</li><li>Strong analytical and reporting</li><li>Excellent communication and interpersonal skills, with the ability to build rapport with individuals at all levels.</li><li>Ability to work independently and manage multiple</li><li>Strong attention to detail and</li><li>Proficient in MS Office</li></ul>Preferred Qualifications<ul><li>Master's degree or Juris Doctor (JD) degree in a relevant field preferred or a combination of relevant experience in employment law.</li></ul>Additional Position InformationPSN/PER Number: PSN 54073/PER 2449Salary Range: $65,000 - $75,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

Employee Relations Manager

Expiration Date Open Until Filled Department BR Human Resource Management Position Type Professional Location Shreveport DescriptionLSU Health Shreveport is seeking an experienced Employee Relations Specialist to support a positive, compliant, and engaged workplace culture. This position will work within the Human Resources Department to handle employee relations matters, ensure compliance with state and federal employment laws, and promote university policies. The Employee Relations Specialist will conduct investigations, provide guidance to faculty and staff, and support programs that enhance workplace satisfaction and retention. Furthermore, this position will oversee the maintenance, security, and accuracy of employee records. This role ensures compliance with federal, state, and university policies regarding recordkeeping. responsible for managing critical HR processes and data systems. This role ensures accurate and efficient processing of employee records, time and labor audits, and benefits administration while overseeing key reporting and data management functions.Employee Relations &amp; Conflict Resolution: Serve as a trusted advisor for employees and managers regarding workplace concerns, grievances, and conflicts. Investigate employee-related workplace complaints, up to and including, FMLA, Workers Compensation, and other types of leave. Facilitate conflict resolution and mediation sessions between employees and supervisors to promote a positive work environment. Provide guidance to leadership on disciplinary actions, performance management, and policy adherence while ensuring fairness and compliance.Compliance &amp; Policy Implementation Ensure LSU Health Shreveport’s HR policies and procedures comply with Louisiana Department of State Civil Service, LSU System HR policies, and state and federal employment regulations. Assist in developing and updating employee policies, ensuring they align with university objectives and legal requirements. Provide training to employees and managers on HR-related topics, including workplace behavior, ethics, discrimination prevention, and conflict resolution. Support the university’s compliance with labor laws by maintaining accurate records of employee relations cases and working closely with legal counsel as needed.Employee Engagement &amp; Retention Develop and implement programs that enhance employee morale, retention, and workplace culture at LSU Health Shreveport. Analyze trends to provide recommendations for improving employee retention and satisfaction. Support the creation and implementation of programs and or strategies that celebrate diverse contributions, while fostering a workplace culture where all individuals feel included, accepted, and valued, working collaboratively together regardless of differences. Work collaboratively with departments to support employee wellness initiatives and professional development programs.Data Analysis &amp; Reporting Track and analyze trends in employee relations cases, workplace grievances, and disciplinary actions. However, you may work alongside the Executive Director of Non-Academic Area. Prepare and manage reports on employee relations issues, including recommendations for proactive improvements. Ensure all investigations and corrective actions are properly documented in compliance with HR best practices and LSU Health Shreveport policies.Employee Records Management Oversee the management, storage, and retention of all employee records in accordance with LSU Health Shreveport policies and regulatory requirements. Ensure confidentiality and security of personnel records, maintaining compliance with HIPAA, FERPA, and privacy laws. Maintain and update employee files, including hiring documents, contracts, benefits information, and disciplinary records. Manage and organize a document filing and retrieval system for both physical and digital records. Lead audits and respond to requests for employee records from all stakeholders. Utilize policies related to records retention, data protection, and document archiving. Ensure recordkeeping processes align with LSU Health System, Louisiana Department of State Civil Service, and HR best practices. Review nightly audit reports on civil service for errors.Data Management Oversee data entry and management in HR information systems (HRIS) such as PeopleSoft. Ensure accurate tracking of employee status changes, promotions, salary adjustments, and benefits enrollment. Generate reports and analytics related to employee records, workforce demographics, and compliance metrics.Employee Support &amp; Communication Respond to employee and management inquiries regarding personnel records, employment verification, and document requests. Train HR staff and university personnel on records management policies and best practices. Collaborate with payroll, benefits, and other HR teams to ensure seamless coordination of employee documentation. Experience in employee records management, HR compliance, preferably in healthcare or higher education. Strong knowledge of Louisiana employment laws, HIPAA, FERPA, and records retention regulations. Excellent organizational skills and attention to detail in managing confidential information. Ability to analyze and interpret HR data to ensure accuracy and compliance.Other Job Duties as Assigned You may be assigned other essential job duties in order to further the employee relations and records department.QualificationsThe applicant must meet one of the following:<ul><li>Associates degree or higher in Human Resources, Business Administration, or Organizational Psychology.</li><li>3+ years of experience in employee relations, HR compliance, or a similar role, preferably within higher education or healthcare.</li><li>Strong understanding of Louisiana employment laws, civil service rules and regulations. Excellent interpersonal, conflict resolution, and communication skills to effectively handle sensitive employee concerns. Ability to analyze complex employee issues and recommend appropriate resolutions.</li></ul>Additional Position InformationPSN/PER Number: PSN 58959/PER 2410Salary Range: $45,000 - $65,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

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