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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Comm’s &amp; Mar-Tech Experiences (ECMX) team is a Marketing Centre of&nbsp; Excellence formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.You will be part of a brand-new team, this team is responsible to create/manage products&nbsp; supporting the segmentation, targeting &amp; eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment. The Senior Product Manager, MarTech CDP responsibilities:<ul><li>Subject matter expert on Customer Data Platforms, its capabilities, integrations, and&nbsp; limitations</li><li>Ability to contribute to overall MarTech product design, roadmap &amp; work in&nbsp; partnership with key stakeholders at local and global to launch new functionalities and feature enhancements, aligned to product OKRs</li><li>Partner with key stakeholders to identify and document needs</li><li>Strategize and document a scalable CDP implementation tailored to AXP needs.</li><li>Translate Marketing team’s requirements into Product/process designs and define&nbsp; end-to-end workflow for marketing platforms.</li><li>Collaborate with cross-functional teams, including marketing, Marketing operations,&nbsp; Design, Engineering, DevOPS, Info security etc.</li><li>Create &amp; own product backlog, conduct sprint planning, backlog grooming, demos,&nbsp; and retrospectives with engineering &amp; product teams.</li><li>Oversee data management on CDP, including building schemas for batch and&nbsp; streaming datasets, configuring source and destination connectors, and ensuring data governance and security policies are in place, especially in regulated industries.</li><li>Collaboration on platform enhancement requests, assisting in prioritization of&nbsp; requests with the respective vendor</li><li>Creative thinker, able to re-envision existing processes to support new product&nbsp; development and product improvements. </li></ul>Qualifications<ul><li>5+ years of Product Management experience in onboarding, integrating and scaling&nbsp; MarTech tools.</li><li>In-depth experience with Customer Data Platforms &amp; related tool sets, e.g. Adobe&nbsp; CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Cloud, mParticle, Segment.</li><li>In-depth knowledge and experience in data management, including data mapping,&nbsp; governance, schema creation and customer data modeling.</li><li>Understanding of SDK implementations and server-to-server integrations.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience in Agile software development process such as Scrum. SAFe training&nbsp; and certification a plus.</li><li>Ability to translate technical terminology to business partners and business&nbsp; requirements to technology partners</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Sr Mgr-Digital Product Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs.We are looking for a passionate, talented, and adaptable strategic thought leader to help power the growth of profitable prospect acquisitions at American Express while delivering the intelligence to prioritize customer needs. In this role, you will engage and collaborate with various teams across marketing, analytics, tech and product to help drive the anti-gaming and offer decisioning strategy of the new in-application experience. You will be responsible for helping craft and execute the Card &amp; Offer Decision Engine’s platform vision, owning cross-functional product roadmaps, and building strong relationships with key internal stakeholders across various business units.As a Product Manager, you will:<ul><li>Drive the Card &amp; Offer Decision Engine product strategy and execution.</li><li>Work closely with partners and stakeholders to create/maintain a feature backlog and gather product requirements that align with business goals.</li><li>Manage the prioritization of features and capabilities through iteration planning thus creating clear sprint/increment goals and product release plans.</li><li>Lead the delivery of features as they progress through the development lifecycle, mitigating impediments, conducting user acceptance testing and tracking completion against sprint/increment goals.</li><li>Analyze product performance metrics and experience data/analytics to identify and quantify opportunity areas.</li><li>Develop a keen understanding of the broader prospect acquisition customer experience and its impact on the Card &amp; Offer Decision Engine.</li><li>Embed operating excellence and data governance in our products and ways of working.</li><li>Lead and coach an associate product owner.</li><li>Keep up to date with industry, competitors, and new trends.</li></ul>You should have the following skills and qualifications:<ul><li>5+ years of experience in Product Management/Development.</li><li>Passion for creating best-in-class products and experiences with a customer-first mindset.</li><li>Ability to build, maintain and prioritize a product backlog.</li><li>Ability to effectively adapt under changing task priorities and in a fast-paced environment.</li><li>Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.</li><li>Ability to analyze data and processes to identify creative solutions and drive incremental improvement.</li><li>Experience with SAFe Agile software development and collaboration tools such as Rally Software, Atlassian Suite, and Slack.</li><li>Experience with design thinking, consultancy and effective storytelling to enable collaboration with partners.</li><li>Highly organized, critical thinker with a strong attention to detail.</li><li>Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact.</li><li>Bachelor’s Degree. Masters Degree or MBA is a plus.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.Led by the Chief Information Officer (CIO), the Technology organization is comprised of over 20,000 colleagues and contractors globally, who partner across all business units and staff groups to deliver world-class internal and external tech capabilities. Supporting this organization is the Office of the CIO (OCIO) which oversees the strategic planning and operations for the CIO, the Technology Leadership Team, and the broader Technology organization.Reporting to the Chief of Staff of the Chief Information Officer (CIO) we are currently seeking a Manager Assistant, who will lead the business planning, strategy and operations for the OCIO. This individual will partner closely with the Chief of Staff in supporting the strategy and execution of a large-scale enterprise-wide Technology team. They will be responsible ensuring the organization is operating effectively across the team and with key business partners to drive core business objectives, as well as serve as a strategic thought partner in a fast-paced, dynamic environment.This a great opportunity for a driven individual with a proven track record of strategic thought and communication, excellence in operational rigor, builds relationships and brings people along, and can thrive in ambiguity. Key Responsibilities include:<ul><li>Partner with the Chief of Staff of the CIO and broader Technology leadership to drive organizational strategy.</li><li>Develop high-impact presentations for key internal and external audiences, including Board of Directors, Executive Committee, Technology leadership forums, Town Halls, external presentations, etc.</li><li>Oversee the day-to-day management and operations of the OCIO, including making processes more efficient, automated and seamless. Maximize and optimize time for the team through dynamic calendar management.</li><li>Plan and coordinate content and agendas for key meetings (e.g., leadership meetings, market visits, vendor meetings, etc.), including providing direction to presenters, developing CIO talking points, and managing meeting takeaways.</li><li>Provide strategic and operational support to the OCIO on a range of projects and initiatives, as well as serve as proxy for the Chief of Staff to ensure proper execution.</li><li>Effectively and independently collaborate with the Technology Leadership Team, their respective Offices, and other Executive Committee Offices.</li><li>Partner closely with key stakeholders (e.g., CEG, Finance, CA&amp;C, TBE, BVM) on execution of business planning activities such as organization goals, Business Unit Reviews, scorecards, performance management, Strategic Workforce Planning, organization structure changes, quarterly financial updates, etc.</li><li>Analyze data and generate insights as needed; able to create consumable reports for the CIO when various metrics are requested.</li><li>Plan and manage logistics of important high-profile events, travel, site visits, and internal and external engagements.</li><li>Collaborate with the DA and MA community to create/enhance processes, share best practices, and drive efficiency.</li></ul>The successful candidate will have the following qualifications:The successful candidate will bring a blend of strategic insight and operational excellence to a highly dynamic and global environment. The candidate will be proactive, detail-oriented, a team player, masterful communicator, efficient, and able to context-switch quickly across a wide array of topics, themes and tasks. <ul><li>Demonstrated ability to think strategically, creatively, and manifest thoughts into consumable artifacts such as PowerPoint presentations, meeting summaries/minutes, reports, and clear emails/messages. </li><li>Easily “connects the dots” and conveys messages with clarity, while identifying tangible ways to steer teams/leaders towards execution of outcomes.</li><li>Executes processes to completion with efficiency. Continuously seeks opportunities for optimization, automation, and creating seamless experiences in business routines.</li><li>Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment.</li><li>Excellent oral and written communication skills, including the ability to interpret technical information into language that is understandable by and compelling to target audiences.</li><li>Advanced PowerPoint skills, and the ability to develop/structure presentations with compelling narratives, graphics and visual design in support of executive presentations.</li><li>Analytical and financial acumen; including Excel skills and the ability to convert data into insights.</li><li>Extremely detail-oriented. Triple-checks content and logistics while being planful for contingencies. Anticipates needs and acts proactively.</li><li>Impeccable integrity with the ability to handle sensitive information and maintain confidentially.</li><li>Strong relationship-building skills across all levels. Collaborative, humble, and people-oriented by nature. Able to navigate and resolve conflict.</li><li>Continuous learner. Reads and absorbs business materials and content to expand and refine their own knowledge and build up strategic mindset. Unafraid to ask questions when curious.</li><li>Technology background or experience working closely with Technology organizations, highly preferred. </li><li>New York-based position, with the ability to travel globally.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manger Assistant - Office of the CIO

You Lead the Way. We’ve Got Your Back.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Cobrand Product Analytics team within USCS is a key function that informs and drives product strategy and customer experience through data driven insights. This team is at the core of producing outstanding statistical methodologies and techniques to better understand customer level economics and behavioral trends for Cobrand card products.The Senior Manager of Cobrand Product Data Analytics is responsible for leading analytical projects to support and inform the U.S. Consumer Cobrand Product strategy and product refreshes. As a partner to the entire Co-Brand team, this is a great opportunity to gain exposure to portfolio management and strategic initiatives. The role will work cross functionally across several groups including Product Management, Marketing, Finance, and Analytics to inform business insights and drive strategies through data analytics.Responsibilities:<ul><li>Leverage complex data sources to extract meaningful insights used to deliver actionable recommendations for strategic decision making.</li><li>Manage ad-hoc projects and partner closely with Product, Marketing, Finance, Analytics, etc. to identify opportunity areas and deliver analytical solutions.</li><li>Communicate analytics-based insights to U.S. Consumer Card&nbsp;leadership team and cross-functional partners to shape Co-Brand portfolio strategy.</li><li>Structure both internal and external data efficiently to analyze trends, develop segmentations, and evaluate customer profiles.</li><li>Develop strong relationships with internal partners to understand and help frame key business problems.</li></ul>Critical Factors to Success:<ul><li>Experience in manipulating and extracting insights from large and complex datasets.</li><li>Strong critical thinking abilities and analytical skills to provide insights in addressing and resolving business challenges and opportunities.&nbsp;</li><li>Good understanding of card economics with proven success in driving business results via strategic analysis.</li><li>Good quantitative skills with a solid understanding of probability and statistics.</li><li>Sound knowledge of Machine learning algorithms / statistics / data mining / regression and research methods.</li><li>Strong programming skills in SQL/BigQuery; experience with an analytical language (Python, R or the equivalent) is a plus.</li><li>Exceptional verbal, written, and interpersonal communication skills – enjoys working as part of a larger team and fostering relationships.</li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor’s degree required and Master’s degree preferred in the following areas: Analytics, Business Administration, Statistics, Mathematics, Physics, Engineering, Data Science, Quantitative Economics, or related quantitative fields.</li><li>3 plus years professional experience driving performance optimization through the application of advanced decision sciences.</li><li>Strong hands-on expertise using big data programming languages to manipulate large-scale datasets and perform statistical analysis (e.g. SQL, Python, and Big Data analytic techniques).</li><li>A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.</li><li>Ability to understand data and synthesize it into real-world meaning.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – Cobrand Product Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The US Customer Loyalty Marketing (USCLM) organization is part of the US Consumer Marketing (USCM) Organization and is responsible for delivering innovative marketing to win the hearts, minds, and wallets of our Card Members.The Senior Analyst, Loyalty Marketing Enablement Team (MET) will deliver the campaign development, implementation, and execution of USCLM strategy within the Marketingforce platform and help drive innovation and efficiencies to our core execution processes. They will serve as the SME of their channels and support a small group of analysts with their campaign execution requirements. The Senior Analyst plays a critical role in the training and onboarding of new analysts.In addition, they will collaborate closely with the Loyalty MET leadership team to provide incremental flex capacity to support demand spikes as strategic priorities evolve throughout the year. The Senior Analyst will collaborate with Marketing Managers, Creative Governance, Brand, Legal and Compliance to define campaigns and offers. This team member will partner closely with Enterprise Digital &amp; Data Solutions (EDDS) to build and launch campaigns into production. This role will provide the opportunity to learn specialized skills including digital and direct marketing, project and relationship management, and working across cross functional teams.Job Responsibilities:<ul><li>Serve as the technical and subject matter expert for the Marketingforce product in relation to campaign setup on behalf of Loyalty MET </li><li>Manage end-to-end campaign execution for one or more channels on an ad hoc basis </li><li>Serve as main point of contact for end to end execution of Marketing campaigns</li><li>Support marketing strategy improvements </li><li>Assist with hiring, training, and development of new colleagues as they join the team, mentoring junior colleagues on best practices.</li><li>Manage compliance review process</li><li>Coordinate with tech and product management to complete any required updates</li><li>Support efforts designed to improve the customer experience</li><li>Build cross-functional relationships across multiple internal and external partners </li><li>Become a team leader in driving change and creating efficiency in job execution</li><li>Support the Marketingforce migration strategy, spearheading weekly cross-functional leadership meetings, leading implementation of tests and reporting on progress to leadership.</li></ul> Qualifications&nbsp;<ul><li>Ability to easily adapt and come up-to-speed quickly across various channels, and their associated dynamics, to support immediate team needs</li><li>Capacity to be agile and pivot appropriately when challenged with new information or evolving circumstances </li><li>Desire to join a high-profile, results-oriented and dynamic team</li><li>Ability to work in a fast-paced, constantly evolving environment</li><li>Ability to lead without authority</li><li>Candidate must have a strong mix of analytical skills and strategic thinking with a demonstrated ability to drive business results </li><li>Organizational skills including attention to detail, balancing multiple priorities effectively, managing tight timelines and driving seamless, high-quality execution with a compliance mindset</li><li>Proven ability to establish and leverage relationships built on trust </li><li>Ability to bring humor and positive energy to a large, dynamic team</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst, Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Executive Recruitment team serves as trusted advisors to senior leaders and Colleague Strategic&nbsp;Partners&nbsp;across all business units and functions globally, supporting the recruitment of exceptional external talent at the executive level (Vice President and above). The team identifies, engages, assesses and attracts high potential senior leaders from the external marketplace both directly and through internal and external partnerships.Reporting to a Director of Executive Recruitment, the Executive Recruitment Coordinator is a critical member of the team, serving as the primary point of contact for candidates, hiring leaders, teams across the Colleague Experience Group and various partners through the recruitment process, with a commitment to delivering an exceptional experience for all stakeholders.Key Responsibilities:<ul><li>Support the executive recruitment process from end-to-end, overseeing all logistics from role initiation to onboarding</li><li>Facilitate and schedule multi-stage interviews and meetings globally</li><li>Provide a seamless, high-touch, personalized experience to candidates, senior leaders, internal and external partners. </li><li>Build strong, trust-based relationships across the company at various levels </li><li>Represent and embody the American Express brand and values in all interactions with candidates, colleagues, and external partners</li><li>Manage multiple projects and priorities simultaneously, with a commitment to excellence</li><li>Support the creation and implementation of key cross-functional initiatives and projects</li></ul>Qualifications:<ul><li>Excellent relationship and interpersonal skills, including the ability to influence colleagues, challenge the status quo, and confront difficult issues with senior level leaders</li><li>Proven experience in full lifecycle, corporate recruiting or related experience; preferably with exposure to financial services or operations preferred</li><li>Proficient with Microsoft Office Suite applications </li><li>Experience with recruitment tools, technologies, and platforms such as Taleo preferred </li><li>Demonstrated ability to manage multiple priorities with flawless attention to detail is essential</li><li>Ability to collaborate with candidates, hiring leaders and teammates in an engaging and persuasive manner&nbsp; </li><li>Ability to perform administrative and project management related activities </li><li>Ability to work effectively in a team-based environment </li><li>Ability to effectively navigate ambiguity by exercising sound judgment, anticipating and solving problems, and being resourceful with the ability to maintain composure under pressure</li><li>Excellent attention to detail with a proven ability to problem solve </li><li>Experience handling and maintaining highly confidential information with discretion</li></ul>Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Executive Talent Acquisition Coordinator

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.ORM Governance is looking for a Senior Manager who&nbsp;will help lead the development, enhancement, and implementation of technology, capabilities, and product strategies within the Global Risk and Compliance organization. This role focuses on driving operational risk transformation by aligning business needs with technological solutions, ensuring scalability, regulatory compliance, and innovation. The Director will collaborate closely with stakeholders across risk, compliance, and IT to deliver effective tools and systems that enhance the risk management framework.Key Responsibilities:<ul><li>Lead collaboration with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented</li><li>Oversee User Acceptance Testing (UAT) planning and execution, guiding teams in the development of test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements</li><li>Drive the design and definition of risk management solutions by advising on strategic architecture choices and aligning cross functional stakeholders</li><li>Lead the delivery of risk and compliance technology capabilities that strengthen the operational framework, with a focus on proactive risk identification, monitoring, reporting, and controls effectiveness</li><li>Shape and execute product strategies that advance operational risk system capabilities, ensuring alignment with broader risk transformation objectives</li><li>Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools.</li><li>Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.</li><li>Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements.</li><li>Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management.</li><li>Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities.</li></ul>Requirements:<ul><li>6+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.</li><li>Prior experience in designing / architecting / implementing complex risk management solutions</li><li>Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment.</li><li>Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc.</li><li>Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms.</li><li>Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.</li><li>Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.</li><li>Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.</li><li>Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management.</li><li>Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.</li><li>Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders.</li><li>A Bachelor’s degree in Risk Management, Business, Technology, or a related field is required.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Operations Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth. Incumbent in this role would work very closely with Marketing organization in Marketing space to provide meaningful analytics and actionable insights that help in creating growth strategies. The Analyst would perform analysis to guide strategic decision, regular campaign measurements, ROI analysis and enable the business by delivering key insights.How will you make an impact in this role?The roles and responsibilities of the position would include but not be limited to:<ul><li>Develop analytical solutions for GCS Customer Marketing by gathering requirements from stakeholders, performing data analysis, tracking performance.</li><li>Accurate, timely and efficient delivery of monthly results reporting for strategic initiatives like Offer personalization, Orchestra&nbsp;</li><li>Support and enable the business partners with campaign measurements, ROI analysis and actionable data driven insights for acquisition strategy in GCS</li><li>Keen on exploration and analysis of data from various data sources, translate the same&nbsp;to excellent visual case studies.</li><li>Quick learner quick to understand the business and support pilot projects amidst&nbsp;ambiguity</li><li>Collaborate with functional leaders, business partners and senior leaders to assess&nbsp;business needs, evaluate project feasibility, ensure data integrity, and provide actionable recommendations in times of constant change</li><li>Build a solid relationship/partnership with Marketing Stakeholders, drive projects end to&nbsp;end with full accountability and growth mindset</li></ul>Minimum Qualifications<ul><li>Knowledge of Hive, Python, PySpark, SQL encompassing data manipulation and statistical modeling/data-mining techniques</li><li>Strong analytical aptitude and technical skills</li><li>Project Management skills</li><li>Excellent verbal, written, and interpersonal communications skills with an ability to formulate and communicate results &amp; methodologies in a clear and compelling way</li><li>A demonstrated ability to work in high-pressure situations with minimal errors</li><li>An optimistic and growth mind-set with a tremendous will to win</li><li>Should be able to function with minimum supervision with high sense of ownership</li><li>Strong technical and problem-solving skills </li><li>Strong communication and interpersonal skills</li><li>Ability to analyze large amounts of data and create innovative solutions </li><li>Ability to work effectively in a team environment </li><li>Ability to learn quickly and work independently with complex, unstructured initiatives</li><li>Ability to challenge the status quo and drive innovation</li></ul>Preferred Qualification&nbsp;<ul><li>Degree in a quantitative field preferred – e.g. B. Tech; BSc/MSc Statistics, Bachelors/master’s in economics</li><li>Experience in marketing analytics and campaign measurement preferred; relevant industry experience preferred</li><li>1+ years of relevant experience with strong knowledge of skills like Python, SQL &amp; Advanced Excel required; R also good to have.</li><li>Good knowledge of statistical techniques like hypothesis testing, regression, XGBoost, KNN, t-test, chi-square test</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst - Data Science, Customer Marketing Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com and Customer Personalization.As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.We're looking for an experienced and dynamic digital Product Manager/Owner to join the Membership Experience team. The Product Manager/Owner will drive global development for digital experiences with millions of views- focusing on defining the roadmap and strategy for end-to-end customer experiences for Global Benefits.With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.Job Responsibilities:<ul><li>Define your product vision and your roadmap by working with leadership, key stakeholders, and partners.</li><li>Drive global development for experiences with millions of views, partnering closely with the Web, Mobile, Design, Marketing, and Analytics teams.&nbsp;</li><li>Work closely with technology teams to develop, test and deliver features and services.</li><li>Communicate the vision of the Membership Experience, its impact across Business Lines and Card Product teams, and the high-level business needs to leaders across the organization.</li><li>Lead prioritization and development efforts with scrum team.</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria.</li><li>Embody design-thinking in your practice, including empathy and journey mapping, and UX research.</li><li>Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation, and product strategy.</li><li>Understand and apply new trends and competitive best practices into product roadmap and requirements.</li><li>Support development of appropriate tracking and reporting to determine product performance.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor’s Degree in related field required.</li><li>2/3+ years of experience in Product Management/Development.</li><li>Experience leading scrum teams and a solid understanding of back-end architecture is required.</li><li>Proven track record with consumer-facing product(s) and a core product vision.</li><li>Experience with rapid and iterative software development methodologies.</li><li>A solid understanding of application architecture (e.g. web, native app, PWA, etc)</li><li>Knowledge of reporting/analytical applications, i.e. Adobe.</li><li>Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)</li><li>Impeccable communication skills, both on and offline.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Digital Experiences team (EDX) seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products &amp; solutions.The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App,&nbsp;Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.We're looking for a talented and passionate Associate Product Manager to join the digital Payments team. The Associate Product Manager will be responsible for the execution of the digital payments roadmap and support the ideation and development of the product.The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.If you are interested in working on customer experience, product development, and strategy for a market- leading app/website/digital product, we'd love to hear from you.Responsibilities<ul><li>Support the ‘Payments Experience’ with development and launch of new features and capabilities in partnership with our Engineering, Design, Research, Compliance, Legal and Fraud teams</li><li>Work effectively with a team of developers to ensure a consistently smooth process of code deployment to market</li><li>Be the voice of the customer and the product evangelist to users, executives, and partners</li><li>Contribute to the digital payments product strategy and execution of the roadmap</li></ul><ul><li>Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria</li></ul><ul><li>Communicate with partners from international markets to uplift features across a global codebase</li><li>Author and maintain business rules documentation for payment products and features and refine with engineering team</li></ul><ul><li>Partner with colleagues across the enterprise to ensure synergies and a cohesive customer experience across markets globally in order to scale our products</li><li>Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product</li></ul>Qualifications<ul><li>Ability to communicate with effectiveness and empathy</li><li>Enthusiasm and passion for great products and demonstrated customer focus.</li><li>Ability to take a collaborative approach to operate in a matrixed environment.</li><li>Can-do attitude with a passion for digital products and technology</li><li>Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions</li><li>Curious about the why and how</li><li>Sense of urgency and enthusiasm in developing a best-in-class products</li><li>Proactive – you find a way to solve problems regardless of how unclear they initially appear</li><li>1-2 years of agile product development experience preferred</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

165 Full Time Jobs in Jersey City, NJ, USA