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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Data Management &amp; Products (EDMP), a key part of our Enterprise Technology Services organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. The Enterprise Data Office (EDO) is part of Enterprise Data Management &amp; Products (EDMP). Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise-wide growth and value creation, we develop solutions that enhance satisfaction, streamline operations, and maintain trust and security.American Express continues to invest in Enterprise Data Management, and as part of this evolution, the Enterprise Data Office is seeking a Senior Manager - Organizational Change Management to lead communications and engagement strategy in support of EDO initiatives and enterprise-wide adoption.This role will serve as the strategic and executional leader for how EDO communicates with stakeholders across the company, ensuring our messages are clear, consistent, aligned, and actionable. This individual will shape the overarching communications strategy, craft compelling content, and equip leaders and partners with the tools they need to cascade key messages and drive adoption of EDO standards, products, and initiatives.<ul><li>Develop and manage the end-to-end communications and engagement strategy for the Enterprise Data Office, ensuring clear, consistent, and actionable messaging across stakeholder groups.</li><li>Create and maintain core EDO communication assets, including newsletters, announcements, executive talking points, leadership toolkits, FAQs, and program updates.</li><li>Own messaging frameworks and narratives that articulate the purpose, impact, and expectations of EDO initiatives and Enterprise Data Management programs.</li><li>Act as a strategic communications advisor to leaders and SMEs, offering guidance on message positioning, channel selection, and communication best practices.</li><li>Equip leaders and stakeholder groups with materials and tools to effectively cascade messages and drive engagement across their organizations.</li><li>Measure communication effectiveness through defined KPIs and stakeholder feedback, using insights to refine messaging and improve engagement.</li><li>Integrate communication efforts with broader organizational change management activities to enhance readiness, awareness, and adoption of EDO initiatives.</li></ul>Minimum Qualifications<ul><li>4+ years of experience in strategic communications, organizational change management, or a related field.</li><li>Proven experience owning communication strategy and producing high-quality content for complex, enterprise-wide initiatives.</li><li>Strong writing, storytelling, and message development skills with the ability to simplify complex concepts.</li><li>Demonstrated experience partnering with senior leaders and influencing across a matrixed organization.</li><li>Bachelor’s degree.</li></ul>Preferred Qualifications<ul><li>Experience creating and managing communication channels such as newsletters, intranet pages, and multi-channel campaigns.</li><li>Excellent presentation and visual communication skills, including synthesizing complex information into compelling formats.</li><li>Background in large U.S. or global financial institutions or regulated environments is a plus.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Organizational Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the TeamOur Site Reliability Engineering (SRE) &amp; Application Support organization ensures the availability, stability, and performance of critical platforms across the enterprise. We focus on incident response, operational readiness, reliability engineering, platform health, and continuous improvement across our production environment. We partner closely with engineering, product, architecture, infrastructure, cybersecurity, and business teams to deliver resilient, always-on services.About the RoleWe are seeking a Senior Manager, Technical Project Management to lead strategic programs, operational governance, and cross-functional delivery across SRE &amp; Application Support.In this role, you will align reliability and operational priorities to organizational strategy, drive delivery across multiple engineering teams, own executive-level reporting and dashboards, and lead financial, resource, and long-range planning. You will also moderate key forums such as townhalls, leadership reviews, operational updates, and platform health discussions.This is a high-impact role requiring strong communication, strategic thinking, disciplined execution, and comfort navigating technical and operational environments.Key Responsibilities1. Strategic Leadership &amp; OKR Alignment<ul><li>Partner with SRE, Application Support, and Engineering leadership to define strategic imperatives for platform reliability, stability, and operational excellence.</li><li>Lead the OKR lifecycle including development, alignment, tracking, measurement, and quarterly business reviews.</li><li>Ensure programs, financial investments, and resource plans directly support strategic priorities and measurable outcomes.</li><li>Prioritize initiatives based on impact, risk, and alignment to long-term objectives.</li></ul>2. Program &amp; Delivery Leadership<ul><li>Lead cross-functional programs focused on improving platform reliability, reducing incidents, enhancing operational readiness, and maturing service health.</li><li>Oversee multiple workstreams simultaneously, driving clear plans, milestones, dependencies, and risk mitigation.</li><li>Run platform health campaigns such as patching uplift, service hardening, automation, observability, and production hygiene initiatives.</li><li>Facilitate operational routines including SRE councils, production health reviews, application support meetings, and technical readiness checkpoints.</li></ul>3. Executive Communication &amp; Reporting<ul><li>Create and deliver executive-level presentations, dashboards, and narrative updates for senior leadership.</li><li>Publish weekly, monthly, and quarterly reports covering incident trends, outage metrics, SLA/SLO performance, capacity indicators, and progress against OKRs.</li><li>Translate complex engineering and operational data into insights that support strategic decisions.</li><li>Prepare messaging and content for leadership forums, business reviews, and org-wide communication.</li></ul>4. Financial &amp; Resource Planning<ul><li>Own financial tracking and forecasting for SRE &amp; Application Support programs including project budgets, operational spend, and vendor costs.</li><li>Lead resource planning and capacity modeling for engineering and support teams.</li><li>Support annual planning and long-range planning (LRP), ensuring alignment between investment priorities and strategic imperatives.</li><li>Provide visibility into budget-to-actuals, resource allocation, and funding needs across critical reliability initiatives.</li></ul>5. Cross-Functional &amp; Stakeholder Leadership<ul><li>Build strong partnerships across Engineering, Product, Architecture, Infrastructure, Risk, and Business teams.</li><li>Moderate and lead key organizational forums including townhalls, leadership meetings, planning sessions, and operational reviews.</li><li>Influence senior stakeholders, resolve conflicts, facilitate decision-making, and ensure alignment across distributed teams.</li><li>Act as a central coordination point during key events such as major incidents, releases, migrations, and compliance-driven programs.</li></ul>6. Organizational &amp; People Leadership<ul><li>Help mature TPM practices across the organization including templates, cadences, reporting standards, and governance models.</li><li>Support onboarding, professional development, engagement activities, and culture-building efforts.</li><li>Promote a culture of collaboration, transparency, accountability, and continuous improvement aligned with SRE principles.</li></ul>Basic Qualifications<ul><li>12+ years of experience in Technical Program Management, Technical Project Management, Program Management, or similar roles supporting engineering, infrastructure, SRE, or application support teams.</li><li>Proven experience leading large, cross-functional technical programs in complex or enterprise environments.</li><li>Strong expertise in building executive-level presentations, dashboards, and analytics using PowerPoint and Excel.</li><li>Hands-on experience managing financials, forecasting, resource planning, and long-range strategic planning for technology teams.</li><li>Exceptional written and verbal communication skills, with the ability to simplify complex concepts for technical and non-technical audiences.</li><li>Highly organized and effective at managing multiple priorities in a fast-paced, dynamic environment.</li><li>Bachelor’s degree in engineering, Information Systems, Business, or related field—or equivalent experience.</li></ul>Preferred Qualifications<ul><li>Experience working with or supporting SRE, reliability engineering, production support, or operations teams.</li><li>Familiarity with incident, problem, and change management practices and ITSM tools such as ServiceNow or JIRA.</li><li>High-level understanding of SRE principles such as SLIs, SLOs, error budgets, observability, and reliability metrics.</li><li>Experience in a regulated industry (e.g., financial services, healthcare, government).</li><li>Prior people leadership experience, particularly managing Program Managers or TPMs.</li></ul>Why You’ll Love This Role<ul><li>High exposure and partnership with senior engineering and business leadership.</li><li>Opportunity to shape the operating model for a mission-critical reliability organization.</li><li>Direct impact on platform stability, customer experience, and enterprise resilience.</li><li>A culture of collaboration, integrity, innovation, and continuous improvement.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Tech Project Management

Expiration Date 12/19/2025 Department HA Safety &amp; Risk Management Position Type Professional Location Shreveport DescriptionA Life Safety Officer is responsible for ensuring the safety and security of occupants within all LSUHSC facilities, particularly concerning fire safety and other emergency preparedness measures. This position involves developing, implementing, and enforcing safety policies, conducting building inspections, and leading emergency response activities to minimize risks and maintain compliance with relevant federal, states, and local regulations.This position reports to the Director of Safety and works with an interdisciplinary team of occupational health and safety professionals with specialties in risk management, occupational health, biosafety, laboratory safety, radiation safety, chemical safety, and emergency response.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur to ensure that customer satisfaction is always met.Normal work hours are 8:00 a.m. to 4:30 p.m. but may be changed if necessary. Overtime is required for scheduled outages and for emergency problems after hours. Lunch and breaks are dictated by workflow. Regular attendance is required to perform the functions below.Regular attendance is required to perform the functions of this position.<h1>EssentialPositionFunctions&amp;Duties</h1>60%InspectionsandAssessments<ul><li>Conduct monthly inspections of fire extinguishers, emergency lighting, exit signs, fire doors, fire alarm panels, sprinkler systems, and other life safety equipment to ensure proper functionality.</li><li>Coordinate annual fire extinguisher certification and inspections and facilitate timely repair or replacement of defective equipment.</li><li>Perform detailed hazard assessments across all facilities, identifying chemical, biological, physical, fire, electrical, ergonomic, and security risks, and develop actionable corrective plans.</li><li>Conduct building and fire safety walkthroughs to detect code violations, unsafe practices, or emerging risks; recommend and oversee corrective actions.</li><li>Monitor and assess physical security systems, including access control, surveillance cameras, perimeter security, locks, and alarms; coordinate maintenance or upgrades as needed.</li><li>Review construction, renovation, and remodeling projects to ensure compliance with NFPA, OSHA, local/state fire safety codes, and physical security requirements.</li><li>Collaborate with the Louisiana State Fire Marshal's Office and other regulatory agencies to schedule and conduct inspections; ensure all deficiencies are corrected promptly.</li><li>Evaluate and maintain emergency and security equipment readiness, including fire suppression systems, alarm panels, emergency lighting, stairwell access, evacuation signage, and access control systems.</li><li>Conduct risk assessments for special hazards, including laboratories, research facilities, chemical storage areas, high-occupancy spaces, and sensitive areas requiring restricted access.</li><li>Prepare and submit detailed inspection and security reports, documenting findings, recommendations, corrective actions, and timelines to management and regulatory authorities.</li><li>Maintain knowledge of current NFPA codes, OSHA standards, state/local fire regulations, and facility security best practices, applying them to all inspections, assessments, and safety/security plans.</li><li>Serve as the primary contact for all life safety and physical security issues, coordinating responses to safety or security concerns raised by staff, faculty, or visitors.</li><li>Track compliance trends and security vulnerabilities and identify areas requiring proactive improvements.</li></ul><h1>35% Safety Office Functions:</h1><ul><li>Oversee installation, maintenance, and repair of life safety equipment and systems, including fire suppression, detection, and alarm systems, ensuring compliance with NFPA and other standards.</li><li>Ensure functionality of emergency power supply systems (generators, ATSs, UPSs).</li><li>Ensure compliance with local, state, and federal requirements, including NFPA codes and applicable local regulations.</li><li>Collaborate with regulatory agencies (fire marshal, building inspectors, fire department) during inspections and reviews.</li><li>Assist in developing and implementing emergency response plans for fire, accidents, and natural disasters.</li><li>Organize and coordinate fire and evacuation drills; document results and identify areas for improvement.</li><li>Provide guidance and information to occupants during emergency situations.</li><li>Will serve as backup to and Safety and Emergency Management Officer when these employees are not available, including package surveys and the collection and storage of radioactive and hazardous wastes.</li><li>Will serve along with other Safety Office personnel in an on-call capacity.</li><li>Conduct building safety inspections.</li><li>Assist in drills and training conducted by the Safety Office.</li><li>Assist in safety policy development.</li><li>Assist in management of the campus risk management program.</li><li>Perform other duties as required by the department.</li></ul>Non-EssentialPositionFunctions&amp; Duties5% Marginal Functions<ul><li>Performs other related duties and responsibilities as assigned.</li></ul>QualificationsThe applicant must meet the following:<ul><li>Ten years' minimum experience in fire/life safety, occupational safety, or emergency preparedness.</li><li>Experience conducting fire safety inspections in accordance with the standard set forth in NFPA 1031, Chapter 4, (2014).</li><li>Ability to obtain or maintain medical clearance to work in biohazard locations.</li></ul>Preferred Qualifications<ul><li>BS or MS in Safety, Occupational Health, Fire Science, Public Health, or related discipline.</li><li>20 years of experience in fire/life safety, environmental health and safety (EHS), or emergency management in healthcare, higher education, or laboratory settings.</li><li>Preferred Certifications: Certified Safety Professional (CSP), Certified Safety and Health Manager (CSHM), Certified Fire Protection Specialist (CFPS), or Certified Life Safety Specialist (CLSS-HC) can be highly advantageous.</li><li>Certifications in First Aid, CPR, and AED are preferred.</li></ul>Additional Position InformationPSN/PER Number: PSN 59520/PER 2211Salary Range: $65,000 - $80,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

LSU Health Shreveport

Life Safety Officer

Expiration Date 12/19/2025 Department CA Computer Services Position Type Professional Location Shreveport DescriptionThe Program Specialist supports students and faculty by managing and maintaining academic technology systems and processes that enhance the learning experience. This position serves as a key liaison between students, faculty, and IT in the use of educational Learning Management Systems, and assists in the development of system integrations between Learning Management Systems and student information systems to streamline academic operations. The Specialist ensures smooth administration of student exams and provides timely technical and operational support for academic programs.Regular attendance is required to perform the functions of this position.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times.&nbsp;Essential Position Functions &amp; DutiesStudent LMS Support Responsibilities: 65%<ul><li>Learning Management &amp; Educational Technology Support</li><li>Provide frontline support for students and faculty using Learning Management Systems and video capture equipment, and testing software.</li><li>Troubleshoot and resolve technical issues related to course access, assessments, and content delivery.</li><li>Collaborate with instructional staff to ensure course materials, exams, and recordings are properly set up and functioning.</li><li>Maintain and update user guides, FAQs, and training resources for educational technology platforms.</li></ul>Exam Administration &amp; Support<ul><li>Coordinate and manage student exam logistics, including setup, scheduling, and manage student Learning Management System.</li><li>Ensure exam security, accessibility, and integrity through proper configuration and support during testing sessions.</li><li>Collect and analyze data on exam performance and provide insights to faculty and academic leadership.</li><li>Serve as a resource for students navigating academic technologies and provide one-on-one or group training as needed.</li><li>Collaborate with academic departments to ensure technology aligns with program goals and student needs.</li><li>Contribute to continuous improvement initiatives for academic support services and technology solutions.</li></ul>System Integration &amp; Data Management<ul><li>Support integration and data flow between Learning Management Systems and student information systems, including course enrollment, grading, and student record synchronization.</li><li>Lead migration for a Learning Management System transition.</li><li>Collaborate with IT and system administrators to test, troubleshoot, and optimize integrations and workflows.</li><li>Assist in identifying opportunities to automate processes that improve efficiency and user experience.</li></ul>Campus SupportCampus IT Support: 30%<ul><li>Provide backup assistance for End-User Support, classroom support and/or instruction to LSUHSC-S Center faculty and staff to operate the audio/visual and videoconferencing equipment as needed.</li><li>Facilitate training on campus IT resources.</li><li>Available on-call outside of normal business hours for emergencies and for scheduled maintenance as needed.</li></ul>Non-Essential Position Functions &amp; DutiesMarginal Functions: 5%<ul><li>Performs other related duties and responsibilities as assigned.</li></ul>QualificationsThe applicant must meet one of the following:<ul><li>Bachelor’s degree in Computer Science or related field.</li><li>Associate degree in Computer Science or related field and relevant experience.</li></ul>Preferred Qualifications<ul><li>Expert in Microsoft Office program.</li><li>Five (5) or more years of experience teaching in an accredited academic medical college.</li></ul>Additional Position InformationPSN/PER Number: PSN 27993/PER 2389Salary Range: $55,000 - $79,500&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

Program Specialist – Computer Services

Expiration Date Open Until Filled Department BR Human Resource Management Position Type Professional Location Shreveport DescriptionLSUHS is seeking a highly motivated and experienced Employee Relations Manager to join our dynamic team. In this critical role, you will play a key role in fostering a positive and productive work environment for our diverse faculty and staff.Regular attendance is required to perform the functions of this position.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times.Essential Position Functions &amp; Duties: 100%<ul><li>Partner with leadership and supervisors to investigate and resolve employee relations issues, including complaints, grievances, and disciplinary actions.</li><li>Conduct confidential investigations into allegations of harassment, discrimination, and other workplace misconduct, ensuring compliance with university policies and federal regulations, including the ADA and FMLA.</li><li>Mediate and facilitate conflict resolution between employees and supervisors to find mutually agreeable solutions.</li><li>Develop and deliver training programs on employee relations topics, including harassment prevention, diversity and inclusion, effective communication, and ADA &amp; FMLA compliance for supervisors and employees.</li><li>Provide guidance and support to supervisors on employee relations matters, including progressive discipline, performance management, terminations, accommodation considerations, and leave management under FMLA.</li></ul><ul><li>Maintain accurate and confidential employee relations records in accordance with university policies.</li><li>Stay up-to-date on relevant federal and state employment laws and regulations.</li><li>Collaborate with Human Resources teams and central HR on employee relations matters.</li><li>Analyze employee relations trends and develop strategies to improve workplace culture and employee engagement.</li><li>May participate in the recruitment and selection process for faculty and staff positions.</li><li>Manages the leave administration process from the employee’s initial notice of the need for leave to the return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use.</li><li>Manage and coordinate requests for reasonable accommodations under the ADA and leaves of absence under the FMLA. This includes intake, assessment, consultation with relevant professionals, and implementation of approved accommodations and leave arrangements.</li><li>Advises managers and employees on the interaction of the various leave entitlements and ADA.</li><li>Has thorough knowledge of leave management, including the administration, processes and procedures of FMLA, is required.</li><li>Mediate and facilitate conflict resolution between employees and supervisors to find mutually agreeable solutions.</li><li>Maintain strict confidentiality in conducting employee relations investigations and addressing employee concerns. Ensure that sensitive information is protected to foster trust and encourage open communication.</li><li>Other duties as assigned by the&nbsp;Executive Director of Human Resources.</li></ul>QualificationsThe applicant must meet one of the following:<ul><li>High School Diploma with at least 15 years of Employee Relations experience.</li><li>Bachelor's degree in Human Resources, Industrial Relations, or a related field with a minimum of 2 years of experience in employee relations or a related field, preferably in a higher education setting.</li><li>Strong understanding of employment law, including Title VII, ADA, FMLA, and</li><li>Excellent problem-solving, conflict resolution, and mediation</li><li>Experience conducting confidential</li><li>Strong analytical and reporting</li><li>Excellent communication and interpersonal skills, with the ability to build rapport with individuals at all levels.</li><li>Ability to work independently and manage multiple</li><li>Strong attention to detail and</li><li>Proficient in MS Office</li></ul>Preferred Qualifications<ul><li>Master's degree or Juris Doctor (JD) degree in a relevant field preferred or a combination of relevant experience in employment law.</li></ul>Additional Position InformationPSN/PER Number: PSN 54073/PER 2449Salary Range: $65,000 - $75,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

Employee Relations Manager

Expiration Date Open Until Filled Department BR Human Resource Management Position Type Professional Location Shreveport DescriptionLSU Health Shreveport is seeking an experienced Employee Relations Specialist to support a positive, compliant, and engaged workplace culture. This position will work within the Human Resources Department to handle employee relations matters, ensure compliance with state and federal employment laws, and promote university policies. The Employee Relations Specialist will conduct investigations, provide guidance to faculty and staff, and support programs that enhance workplace satisfaction and retention. Furthermore, this position will oversee the maintenance, security, and accuracy of employee records. This role ensures compliance with federal, state, and university policies regarding recordkeeping. responsible for managing critical HR processes and data systems. This role ensures accurate and efficient processing of employee records, time and labor audits, and benefits administration while overseeing key reporting and data management functions.Employee Relations &amp; Conflict Resolution: Serve as a trusted advisor for employees and managers regarding workplace concerns, grievances, and conflicts. Investigate employee-related workplace complaints, up to and including, FMLA, Workers Compensation, and other types of leave. Facilitate conflict resolution and mediation sessions between employees and supervisors to promote a positive work environment. Provide guidance to leadership on disciplinary actions, performance management, and policy adherence while ensuring fairness and compliance.Compliance &amp; Policy Implementation Ensure LSU Health Shreveport’s HR policies and procedures comply with Louisiana Department of State Civil Service, LSU System HR policies, and state and federal employment regulations. Assist in developing and updating employee policies, ensuring they align with university objectives and legal requirements. Provide training to employees and managers on HR-related topics, including workplace behavior, ethics, discrimination prevention, and conflict resolution. Support the university’s compliance with labor laws by maintaining accurate records of employee relations cases and working closely with legal counsel as needed.Employee Engagement &amp; Retention Develop and implement programs that enhance employee morale, retention, and workplace culture at LSU Health Shreveport. Analyze trends to provide recommendations for improving employee retention and satisfaction. Support the creation and implementation of programs and or strategies that celebrate diverse contributions, while fostering a workplace culture where all individuals feel included, accepted, and valued, working collaboratively together regardless of differences. Work collaboratively with departments to support employee wellness initiatives and professional development programs.Data Analysis &amp; Reporting Track and analyze trends in employee relations cases, workplace grievances, and disciplinary actions. However, you may work alongside the Executive Director of Non-Academic Area. Prepare and manage reports on employee relations issues, including recommendations for proactive improvements. Ensure all investigations and corrective actions are properly documented in compliance with HR best practices and LSU Health Shreveport policies.Employee Records Management Oversee the management, storage, and retention of all employee records in accordance with LSU Health Shreveport policies and regulatory requirements. Ensure confidentiality and security of personnel records, maintaining compliance with HIPAA, FERPA, and privacy laws. Maintain and update employee files, including hiring documents, contracts, benefits information, and disciplinary records. Manage and organize a document filing and retrieval system for both physical and digital records. Lead audits and respond to requests for employee records from all stakeholders. Utilize policies related to records retention, data protection, and document archiving. Ensure recordkeeping processes align with LSU Health System, Louisiana Department of State Civil Service, and HR best practices. Review nightly audit reports on civil service for errors.Data Management Oversee data entry and management in HR information systems (HRIS) such as PeopleSoft. Ensure accurate tracking of employee status changes, promotions, salary adjustments, and benefits enrollment. Generate reports and analytics related to employee records, workforce demographics, and compliance metrics.Employee Support &amp; Communication Respond to employee and management inquiries regarding personnel records, employment verification, and document requests. Train HR staff and university personnel on records management policies and best practices. Collaborate with payroll, benefits, and other HR teams to ensure seamless coordination of employee documentation. Experience in employee records management, HR compliance, preferably in healthcare or higher education. Strong knowledge of Louisiana employment laws, HIPAA, FERPA, and records retention regulations. Excellent organizational skills and attention to detail in managing confidential information. Ability to analyze and interpret HR data to ensure accuracy and compliance.Other Job Duties as Assigned You may be assigned other essential job duties in order to further the employee relations and records department.QualificationsThe applicant must meet one of the following:<ul><li>Associates degree or higher in Human Resources, Business Administration, or Organizational Psychology.</li><li>3+ years of experience in employee relations, HR compliance, or a similar role, preferably within higher education or healthcare.</li><li>Strong understanding of Louisiana employment laws, civil service rules and regulations. Excellent interpersonal, conflict resolution, and communication skills to effectively handle sensitive employee concerns. Ability to analyze complex employee issues and recommend appropriate resolutions.</li></ul>Additional Position InformationPSN/PER Number: PSN 58959/PER 2410Salary Range: $45,000 - $65,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

Employee Relations Specialist

Expiration Date Open Until Filled Department BR Human Resource Management Position Type Professional Location Shreveport DescriptionThe HR Records Management Specialist is responsible for detailed information gathering, input, record-keeping, monitoring, and reporting duties for all departments. The specialist collects personnel information and maintains electronic personnel records involving the processing of a wide variety of status changes from source documents, research inquiries, and communicates appropriate information to various sources through correspondence, reports, or phone. This position requires heavy use of HR technology systems, including strong analytical and technical troubleshooting skills.Regular attendance is required to perform the functions of this position.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times.<h2>Essential Position Functions &amp; Duties (95%)</h2><ul><li>Develop, implement, and maintain records retention policies, schedules, and procedures aligned with legal, regulatory, and organizational requirements.</li><li>Classify, index, and maintain physical and electronic records to ensure accuracy, accessibility, and security.</li><li>Manage the lifecycle of records, including creation, storage, retrieval, archival, and destruction processes.</li><li>Conduct regular audits of departmental records to ensure compliance with retention schedules and information governance standards.</li><li>Assist departments in identifying records that require retention, transfer, or disposal.</li><li>Maintain inventories and tracking systems for stored files, digital archives, and confidential documents.</li><li>Process requests for records retrieval and ensure timely delivery to authorized personnel.</li><li>Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery.</li><li>Strong organizational and time management skills: proven ability to manage records, files and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.</li><li>Adaptability with Technology: Comfortable working with electronic records system and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity.</li><li>Participates in the development of computer queries utilizing PeopleSoft. Assist with managing records, ensuring compliance with legal requirements.</li><li>Assist with creating retention schedules, overseeing storage, and disposal, and scanning documents in Laserfiche.</li><li>Assist with submitting records and updates to the payroll department ensuring payroll timeliness and efficiency.</li><li>Assist with entering and updating all employee data ensuring PEOPLESOFT aligns with an employee’s current Job Data received from their department.</li><li>Ensure the secure and compliant destruction of records past their retention period, including coordination with shredding vendors and documentation of destruction.</li><li>Protect the confidentiality and integrity of sensitive, confidential, or protected information.</li><li>Provide administrative and technical support for special projects related to records management, compliance audits, or process improvements.</li></ul><h2>Non-Essential Position Functions &amp; Duties</h2>5% Marginal Functions (5%) Performs other related duties and responsibilities as assigned.QualificationsThe applicant must meet one of the following:<ul><li>High school diploma.</li><li>Associate's degree or higher from an accredited university in Business Administration, Human Resources, or a related field.</li><li>1+ year(s) of experience in records management, document retention, and/or administrative support involving records handling.</li></ul>Preferred Qualifications<ul><li>Expert in Microsoft Office program.</li><li>Experience with human resource information systems (HRIS).</li></ul>Additional Position InformationPSN/PER Number: PSN 59518/PER 2313Salary Range: $45,000 - $65,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

Records Retention Specialist

Pension Administrator The Role: Do you like to tackle problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and are encouraged to be constantly innovating? Do you enjoy math and Excel, and do you have the drive to be consistently improving to help participants? Under minimal supervision, the Senior Pension Administrator will be responsible for accurate and timely processing of moderate to high complexity calculations and/or transactions in a multi-client environment. They learn to execute employee information and financial transactions on several Fidelity systems within each client’s respective database. The Senior Pension Administrator interacts with many different groups within Fidelity and is a key contributor to the team environment and overall effective services provided to Fidelity’s client base. This role will use Defined Benefit specific and client specific procedures when researching and processing calculations to ensure accuracy and timeliness of all work. The Team: You will have the ability to lead many of the Strategic Initiatives throughout the DB Organization. Your decision making and ability to influence will be a major driver behind meeting the Intermediate and Long-Term Goals of the organization. You'll have the opportunity to Inspire Change and the expectation to be a key catalyst in how our organization meets the evolving needs of Our Participants and Clients! The Expertise You Have: • Bachelor’s Degree (Mathematics, Finance or Business preferred) or equivalent work experience • Defined Benefit knowledge and experience is a plus, but not required. Associates will be given training on DB and calculations which will be required to be successful in the role. The Skills You Bring: • Strong math, analytical and intuitive skills. Ability to build calculation tools • Motivated and committed to precision; positivity and “can do” work ethic • You're a great teammate, and meet individual timeliness and accuracy goals • Ability to adapt to an evolving environment • Strong organizational skills and attention to detail • High integrity and discretion to ensure the confidentiality of sensitive client data • Demonstrate initiative in solving problems and implementing solutions • Ability to work independently • Strong PC Software skills (i.e. Excel, Outlook, and Word) • Strong communications skills The Value You Deliver: • Play an integral role servicing existing and new clients in defined benefit retirement plan administration, including a full range of administrative and operational support services to a variety of defined benefit clients and plan participants in a fast paced and time critical environment • Process various types of calculations and disbursement set ups, meeting timeliness and accuracy standards • Review and triage all participant requests to determine correct resolution and routing. Manage and monitor workflows • Interpret plan rules to ensure correct calculations and disbursements. Build calculation tools. • Analyze and process transactions to ensure proper quality standards for calculations, disbursements and data updates • Contact participants to explain calculations or resolve participant/client related issues. This could be by phone or letters and forms • Support external client and internal audit requests by providing requested documentation, conducting research and answering questions as a client and plan expert • Manually calculate and review pension benefits for plan participants • Support the monthly testing of various systems upgrades and releases • Participate in special departmental projects

Fidelity TalentSource

Pension Administrator

Business Process Software Engineer (Fidelity Labs – Fidelity Private Shares) Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business Process Software Engineer in Merrimack, NH, Jersey City, NJ, and Westlake, TX! <h3>The Role</h3> The Business Process Software Engineer for Fidelity Private Shares in Fidelity Labs is a pivotal role for the continued success and growth of the business. The Fidelity Private Shares team delivers innovative technology, robust industry experience and expertise, and seamless service to the start-up ecosystem through Fidelity Investments. In this role you will be hands-on in the developing, testing, delivery, and support of the workflows that drive our clients’ interactions on the Fidelity Private Shares platform. You’ll work closely with technical leads and product managers to support our customers and inform the product, as well as researching and developing new growth opportunities to expand on the strengths of the core technology. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Proven experience building, deploying, and supporting web applications in production with one or more programming languages (e.g., Python, Javascript) </li><li>Strong analytical, technical, and problem-solving skills to understand complex customer needs and transactions </li><li>Understanding and experience working with source code management, testing, and CI/CD processes and tools such as Github and Jenkins </li><li>A passion for engineering excellence; a desire to empower and collaborate with your teammates; a willingness to learn; and adaptability to new and changing requirements </li><li>A sense of ownership applying automation and tests to make sure code is robust as possible </li><li>Ability and desire to learn and experiment with new technologies and patterns </li></ul> <h3>The Team</h3> We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses and financial institutions we serve. Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. This opportunity is brought to you by Fidelity Labs. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>. Please see the below pay rate range for the work location of New Jersey only: $76.07-$116.07 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Business Process Software Engineer

Business Process Software Engineer (Fidelity Labs – Fidelity Private Shares) Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business Process Software Engineer in Merrimack, NH, Jersey City, NJ, and Westlake, TX! <h3>The Role</h3> The Business Process Software Engineer for Fidelity Private Shares in Fidelity Labs is a pivotal role for the continued success and growth of the business. The Fidelity Private Shares team delivers innovative technology, robust industry experience and expertise, and seamless service to the start-up ecosystem through Fidelity Investments. In this role you will be hands-on in the developing, testing, delivery, and support of the workflows that drive our clients’ interactions on the Fidelity Private Shares platform. You’ll work closely with technical leads and product managers to support our customers and inform the product, as well as researching and developing new growth opportunities to expand on the strengths of the core technology. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Proven experience building, deploying, and supporting web applications in production with one or more programming languages (e.g., Python, Javascript) </li><li>Strong analytical, technical, and problem-solving skills to understand complex customer needs and transactions </li><li>Understanding and experience working with source code management, testing, and CI/CD processes and tools such as Github and Jenkins </li><li>A passion for engineering excellence; a desire to empower and collaborate with your teammates; a willingness to learn; and adaptability to new and changing requirements </li><li>A sense of ownership applying automation and tests to make sure code is robust as possible </li><li>Ability and desire to learn and experiment with new technologies and patterns </li></ul> <h3>The Team</h3> We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses and financial institutions we serve. Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. This opportunity is brought to you by Fidelity Labs. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>. Please see the below pay rate range for the work location of New Jersey only: $76.07-$116.07 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

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