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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, customer servicing solutions, and engaging membership experiences. We often collaborate with top technology companies and strategic partners to bring products to market.We are looking for a Product Manager to manage new features and products that are uniquely enabled by Web3 technology on our newly released Amex Passport product. The person taking this role will create novel features across travel, dining, and entertainment to create habitual engagement with our Card Members. They’ll work with broader team to invent new offerings that drive connections with our Card Members.This Product Manager will be required to conduct market research pinpointing customer needs, determine the customer experience, work cross-functionally to drive and articulate requirements, deliver product features, define complex architecture in collaboration with tech, and evolve the product backlog. This person will also own product analytics — monitoring performance metrics, uncovering insights, and identifying opportunities for optimization. They’ll be responsible for reporting results and trends to key partners and helping guide data-driven decisions. The Product Manager, along with the Product Director, will represent the product with internal and external audiences.Primary responsibilities:<ul><li>Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog</li><li>Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes</li><li>Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities.</li><li>Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners.</li><li>Form hypotheses, define metrics, analyze KPI’s, and collect customer feedback in order to continuously improve the product and refine feature backlog.</li><li>Support Business Development and Marketing teams with go-to-market strategy and execution</li><li>Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests.</li><li>Coordinate across internal/external teams to launch features in market and manage products post-launch.</li><li>Maintain pulse on external trends and marketplace dynamics impacting the web3 and crypto industry</li><li>Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own.</li><li>We are seeking a Product Manager with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.</li></ul>Key qualifications:<ul><li>3+ years experience in new product development, product management, software engineering or similar role</li><li>Strong working knowledge of Cryptocurrencies, Blockchain and Digital Assets (including custodial and non-custodial wallets, wallet sharding, key storage etc.)</li><li>Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality</li><li>Ability to influence key internal stakeholders.</li><li>Understanding of tech and product development processes, known as a “business person who can talk tech.”</li><li>Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence.</li><li>Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mentality.</li><li>Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project.</li><li>Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.</li><li>Skilled at transitioning back and forth between big picture strategy and nitty gritty details</li><li>&nbsp;Adaptability: able to change your approach based on your audience.</li><li>Team player, flexibility, and comfortable with ambiguity</li><li>Highly organized</li><li>Willing to take initiative and be accountable for results.</li><li>Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>Willingness to be creative within the bounds of the highly regulated environment that is, financial services.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Manager - Digital Product Management (Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective.The&nbsp;OnBrand team&nbsp;sits within GABM. We are American Express’ In-House Creative agency. Our ambition is to develop forward thinking ideas and work across channels, end-to-end experiences in digital and beyond while building inspiring brand creative and assets to drive consideration for target audiences. We are seeking a Senior Digital Account Manager, OnBrandThe Senior Digital Account Manager, OnBrand&nbsp;will report to&nbsp;the Account Director and lead a portfolio of digital marketing creative projects end-to-end, from intake briefing through creative concepting, execution, production, launch, and post-launch debriefing.&nbsp;&nbsp;As a Digital Account Manager, you will be responsible for managing and overseeing the digital marketing strategies and campaigns for our clients. They will work collaboratively with OnBrand creatives, producers, and project managers as well as Amex marketing business unit stakeholders, and external Integrated Agency Teams to ensure the successful execution of digital marketing initiatives.To be successful in this role, the candidate must have strong background in digital marketing, excellent communication skills, and a passion for delivering exceptional client service. They must be an excellent collaborator, self-starter, and have experience managing direct reports and leading teams to spearheading high-visibility digital initiatives.&nbsp;Day to day responsibilities include, but are not limited to:Client Relationship Management:<ul><li>Leverage strong interpersonal skills to foster deep client relationships, build trust, and manage the day-to-day client requests with internal teams</li><li>Cultivate new and existing relationships to drive business where relevant</li><li>Serve as the primary point of OnBrand contact for a given group of Marketers / Product Managers in their respective Business Unit portfolio.</li><li>Understand client objectives, goals, and target audience to develop effective digital marketing strategies.</li></ul>Digital Strategy Development:<ul><li>Collaborate with creative strategy, UX/UI and other key cross-functional teams to develop comprehensive digital marketing strategies aligned with client objectives.</li><li>Conduct market research, competitive analysis, and audience insights to inform digital campaign planning and optimization.</li><li>Identify key performance indicators (KPIs) and establish measurement frameworks to evaluate campaign success.</li></ul>Campaign Management:<ul><li>Collaborate with project management and creative to oversee the creation and implementation of compelling digital content, including ad copy, visuals, landing pages, and user experiences.</li><li>Collaborate with the analytics and insights teams to lead the planning, execution, and optimization of digital marketing campaigns across various platforms such as landing pages, display advertising, email marketing and social media.</li></ul>Team Collaboration:<ul><li>Collaborate with internal and external teams, including creative, media planning, and analytics, to ensure the seamless execution and of digital campaigns and post campaign analysis to optimize performance, and maximize ROI of digital campaigns.</li><li>Provide guidance and support to direct report(s) and project management to ensure deliverables are met and projects are executed successfully.</li><li>Foster a positive and collaborative work environment, promoting knowledge sharing and professional development.</li></ul>Industry Expertise:<ul><li>Stay up to date with the latest digital marketing trends, technologies, and best practices.</li><li>Share industry insights and thought leadership with clients and internal teams, advising on emerging opportunities and strategies.&nbsp;</li></ul>&nbsp;Qualifications:<ul><li>5+ years in account management at a leading digital creative agency or in-house brand with a proven track record of leading clients and managing direct reports</li><li>Demonstrated experience in managing client relationships and delivering excellent customer service.</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.</li><li>Strong understanding of digital marketing channels, including social media, programmatic advertising, email marketing, and content marketing.</li><li>Strong interpersonal and communication skills</li><li>Experience with briefing, creation, and production process of assets for multichannel campaigns</li><li>Familiarity with comScore, CRM tools, and other analytics or competitive intelligence tools</li><li>Ability to work with a daily Project Management tool (e.g., Workfront)</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Digital Account Manager, OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Corporate Development executes strategically relevant and financially sound transactions for American Express, which enhance profitability, supplement business growth, and optimize the Company’s use of capital. The Corporate Development team is composed of American Express Ventures, the group that sources and executes strategic investments, the M&amp;A team which is responsible for strategy development, negotiations and execution for inorganic transactions (acquisitions, divestitures, joint ventures), and the Integration team responsible for integrating acquired assets and separating assets as part of strategic acquisitions and divestures.&nbsp;The Director will be a leader in the Mergers &amp; Acquisitions Group tasked with supporting American Express's growth and profitability through M&amp;A transactions. This position presents opportunities to work in close consultation with the various American Express business units and functional teams.Responsibilities:<ul><li>Work with business units to prioritize strategic objectives including development of strategic analyses to inform, support or enhance AXP’s inorganic growth strategy</li><li>Assist in leading deal teams to evaluate potential transactions and business cases from strategic, operational and financial perspectives.</li><li>Lead and oversee the development of key analyses (e.g., valuation, financial impact, etc.) with detailed financial models</li><li>Support negotiations while working closely with internal and external partners to structure and execute transactions</li><li>Ownership of specific pieces of transactions including day-to-day execution and managing cross-functional teams to ensure deliverables meet internal and external deadlines</li><li>Ownership and preparation of specific transaction evaluation and review materials and responsibility to communicate recommendations to Senior Management</li><li>Establish best practices, standardize processes and methodologies for approaching M&amp;A and partnership transactions</li></ul>Minimum Qualifications<ul><li>Minimum 4-7 years previous experience. Investment banking, private equity, venture capital or corporate development experience preferred.</li><li>Extremely strong financial, analytical and valuation skills, including the ability to read and interpret financial statements and build financial models. Full understanding of enterprise valuation techniques.</li><li>High degree of strategic and analytical capability, including the ability to analyze industry trends in digital, payments and ecommerce.</li><li>Strong written and verbal communication skills.</li><li>Must possess strong business acumen, collaboration and influencing skills as well as ability to drive results.</li><li>Excellent project management skills.</li><li>In depth knowledge of AXP businesses a plus.</li><li>MBA or CPA or similar direct business experience strongly preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director-Mergers & Acquisitions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.The objective of the Finance Control Management Issues, Events, Remediation and Reporting &amp; Process Risk Reduction team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.&nbsp;How will you make an impact in this role?<ul><li>Design, develop, implement, and maintain business solutions / reports / dashboards using Excel / Tableau.</li><li>Develop, monitor, and administer governing programs managed by risk pillar SMEs - PRSA, Issue Management, Audit dashboards etc.</li><li>Knowledge of industry best practices in Risk Management, Regulatory Affairs, and 1LOD/2LOD engagement</li><li>Support remediation of issue / Operational Risk Event (ORE) including documentation of the Risk event on ARCHER</li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Maintain appropriate governance activities including business unit level oversight committees and operational risk profile and reporting.</li><li>Understand, analyze, and review monthly reports on Control Rating Metrics, monitor and highlight any unusual trends noticed to the leadership, rigorously follow up with Business partners to ensure compliance.</li><li>Proactively help identify certain areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary&nbsp;</li><li>Lead with a digital mindset and deliver the world’s best customer experiences every day.</li><li>Identify automation opportunities within the Risk environment to enable a strong Risk posture and culture.</li></ul>Minimum Qualifications<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks</li><li>Excellent verbal and written communication skills</li><li>Ability to work independently from understanding the enterprise risk programs, applying business specific approach, managing timeline requirements, and communication of findings to business and to reporting gaps.</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from Business and collaborate across different line of defense teams.</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Demonstrated history and ability to work with multiple teams, spread over geographies and with varying backgrounds.</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in Management Information Systems, Information Technology, Computer and Information Science, Accounting, Business, or a related field</li><li>Technical Skills - Excel, Data Visualization - Tableau; Excellent presentation skills.</li><li>Support and Oversee the business unit end to end issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Analyst-Risk Management role will support the Continuous Improvement team in helping GMNS meet expanding operational, regulatory, and third-party risk and compliance requirements. This role will collaborate with managers &amp; analysts, driving process excellence and program execution for high-priority initiatives. The analyst will partner with various partners across various GMNS functional areas to map out existing business processes focusing on enhancing our control environment and embedding a culture of continuous improvement across GMNS. Key Responsibilities: <ul><li>Collaborate with GMNS SMEs, Control Management and LOBCO partners in documentation, assessment, and enhancement of critical business processes, with a focus on mitigating risk, reducing inefficiencies, and enhancing control effectiveness</li><li>Deliver end-to-end process mapping and gap analyses to support a stronger and more consistent operating environment</li><li>Leverage tools and technologies—including GenAI, digital process mapping, and automation solutions—to improve documentation quality and reduce manual work </li><li>Build deep subject matter expertise in operational quality, process optimization, and regulatory enablement as work with partners.</li><li>Be a messenger and enable partners to cultivate operational excellence through process mapping and gaps identification to partner teams by sharing best practices</li></ul>Minimum Qualifications: <ul><li>3+ years of experience in financial services, payments, or a related field</li><li>Strong background in process documentation</li><li>Familiarity with compliance functions such as AML, Financial Crimes, Sanctions Screening, KYC, Privacy, etc.</li><li>Strong stakeholder management and communication skills with the ability to work across functions</li><li>Proactive and persistent individual comfortable with adapting to dynamic teams formed for each process mapping</li></ul>Preferred Qualifications: <ul><li>Comfort querying data or accessing backend systems to develop and evaluate effectiveness of alerting and controls, experience with SQL and Python</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Risk Management (Business Mapping Process)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities: The Manager, U.S. Network Debit Pricing will: •&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement pricing strategies for American Express's Global Network Services to drive profitable growth. •&nbsp;&nbsp;&nbsp;&nbsp;Develop new pricing constructs for AXP’s network Debit card products, leveraging data-driven insights to support principled and optimized network pricing strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct in-depth research on the external landscape and distill key insights to inform the GNS Debit and broader pricing strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Support Network Partner negotiations by developing data-backed proposals, driving alignment with internal stakeholders, and ensuring outcomes that are in-sync with AXP’s value proposition. •&nbsp;&nbsp;&nbsp;&nbsp;Manage project workflows with limited oversight from leadership, overseeing timelines, deliverables, and next steps. •&nbsp;&nbsp;&nbsp;&nbsp;Continuously assess and improve pricing processes, reporting and tools, leveraging technology and data to drive efficiency and effectiveness. •&nbsp;&nbsp;&nbsp;&nbsp;Act as a subject matter expert on pricing strategy, providing guidance and support to other teams within the organization. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain financial models to evaluate the impact of pricing decisions on business performance. Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;4+ years’ experience in Pricing, Finance, Analytics, Management Consulting or related field required. •&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical aptitude; demonstrated ability to develop sophisticated financial models and draw value-added insights from data. •&nbsp;&nbsp;&nbsp;&nbsp;High proficiency in Excel and PowerPoint required; familiarity or proficiency in using SQL to extract complex data for analysis. •&nbsp;&nbsp;&nbsp;&nbsp;Strong relationship management and collaboration skills – ability to manage internal stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills, with experience leading discussions with Senior Leaders to drive to consensus. •&nbsp;&nbsp;&nbsp;&nbsp;Results-driven, with the ability to work under pressure, navigate ambiguity, draw linkages, and balance multiple priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Experience in, or significant exposure to, the payments industry is strongly preferred Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager, Network Debit Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our organization:The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleThe Director, Debit Go-To-Market, will define and execute strategies to launch and expand American Express’s Debit capabilities in the U.S. market. This leader will translate strategy into action — driving readiness, market adoption, and partner engagement across the acquiring ecosystem, including merchants, processors, acquirers, and network partners.Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this role will play a pivotal part in shaping how American Express delivers Debit to market and drives growth in the acceptance channel.Key Responsibilities<ul><li>Lead Go-To-Market Execution: Develop and execute comprehensive go-to-market plans for Debit acquiring solutions, ensuring readiness across key stakeholders and alignment with enterprise strategy.</li><li>Market Engagement: Build and deepen relationships with merchants, processors, and acquirers to drive awareness, adoption, and optimization of Debit capabilities.</li><li>Business Case Development: Partner with finance and strategy teams to quantify opportunity, prioritize initiatives, and ensure clear commercial rationale for product launches.</li><li>Cross-Functional Alignment: Collaborate across Network, Acquiring, Product, and Risk to ensure cohesive delivery and smooth operational execution.</li><li>Performance Measurement: Define success metrics, monitor progress, and recommend adjustments to optimize outcomes.</li><li>Team Leadership: Manage and develop a small, high-performing team, fostering collaboration and professional growth.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in U.S. Debit, payments, or acquiring with a merchant, processor, service provider, network, or acquirer</li><li>Proven track record developing and executing go-to-market strategies or new product launches in the payments industry</li><li>Strong relationship management skills with experience influencing senior external partners</li><li>Excellent analytical and strategic thinking, with ability to translate complex concepts into actionable plans</li><li>Strong collaboration and communication skills across business and technical teams</li><li>Bachelor’s degree or equivalent experience required; advanced degree preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director Debit Go-To-Market

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleThe Director, Debit Product Management &amp; Delivery, will lead the development and commercialization of American Express’s Debit acquiring capabilities — from concept through deployment. This role will ensure new Debit products and features are designed, built, and launched to meet customer, partner, and business needs.Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this leader will oversee the full delivery from defining requirements to driving development across Network, Acquiring, and technology teams to ensure seamless execution.Key Responsibilities<ul><li>Lead Product Development: Manage the roadmap for U.S. Debit acquiring capabilities, from ideation through market launch, ensuring delivery of high-quality, compliant, and market-ready solutions.</li><li>Delivery Leadership: Oversee day-to-day execution across technology and business workstreams; ensure timelines, budgets, and deliverables are met.</li><li>Stakeholder Collaboration: Partner closely with Network, Risk, Operations, and Go-To-Market teams to ensure readiness and alignment across 30+ workstreams and multiple enterprise functions.</li><li>Operational Excellence: Embed processes, controls, and governance frameworks to ensure scalable, sustainable delivery.</li><li>Partner Integration: Manage interactions with network and acquiring partners, driving solution design, testing, and deployment readiness.</li><li>Team Leadership: Build, lead, and develop a team of product managers and delivery experts to achieve strategic and operational objectives.</li></ul>Minimum Qualifications<ul><li>5+ years of product management, program delivery, or acquiring experience</li><li>Proven experience leading cross-functional delivery programs with multiple stakeholders and dependencies</li><li>Deep understanding of U.S. Debit routing, processing, and acquiring infrastructure</li><li>Strong project management discipline, with ability to deliver complex initiatives on time and within scope</li><li>Excellent communication and problem-solving skills, with ability to navigate ambiguity and influence outcomes</li><li>Bachelor’s degree or equivalent experience required; advanced degree preferred</li><li>Strongly Preferred: U.S. Debit acquiring experience</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Debit Product Management & Delivery

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Strategy, Operations &amp; Performance (GSOP) team serves as a Center of Excellence within the Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We are a fast-moving, high-impact team tackling the company’s most important priorities.The Risk &amp; Remediation Program Management Office (PMO) is specifically focused on driving GMNS process excellence, Legal Entity Governance, First Line of Defense (1LOD) Compliance, Data Governance and managing large risk-related initiatives for GMNS.The Manager, Go-to-Market &amp; Change Enablement, will support a cohesive and coordinated change management approach across GMNS and will be responsible for driving clarity, consistency, and action in support of cross GMNS initiatives and enterprise-wide risk, compliance, and transformation initiatives. The successful candidate will support the development and execution of high-impact communications strategies, drive stakeholder alignment across global functions, and ensure smooth and effective change adoption at scale.Key Responsibilities:<ul><li>Change Strategy: Champion change enablement and assist in the development and execution of the change enablement strategy by establishing appropriate governance and communication cadence, identifying stakeholders, impacted groups, and change readiness levels to further our control and compliance outcomes</li><li>Stakeholder Engagement &amp; Alignment: Build relationships to successfully collaborate with cross-functional teams to assess change impacts, identify stakeholders, and design effective engagement approaches, ensuring stakeholder partners across GCO, Compliance, Control Management and Business Operations are kept informed throughout the lifecycle of initiatives and change&nbsp;</li><li>Communications Governance: Align with project partners across First Line of Defense and Second Line of Defense to integrate change activities within project plans and consolidate cross-functional and transformational initiatives into clear, timely, and actionable communications&nbsp;</li><li>Training Support: Identify training needs and raise awareness across Field Enablement, Control Management, and project teams/project owners; Partner with stakeholders to develop training or enhance existing training across GMNS&nbsp;</li><li>Program Management: Provide program management support via intake, prioritization, and execution model to ensure clarity, sequencing, and delivery excellence</li></ul>Minimum Qualifications:<ul><li>The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance</li><li>Excellent written and verbal communication skills with experience creating clear and compelling materials for diverse audiences</li><li>Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity, and rapid change</li><li>Excellent project/program management and organizational skills with a demonstrated ability to build ‘results driving’ relationships</li><li>Proven success in managing communications and change strategies for enterprise-wide compliance, risk, or operational transformation programs</li><li>Analytical mindset with the ability to assess change impacts and develop targeted adoption strategies</li><li>Strong thought leadership, including ability to quickly understand critical linkages and implications of program strategies on the business at large</li><li>Building relationships and successfully operating in a highly matrixed environment</li><li>Demonstrating control mindset, with preference of previous experience in operational risk and compliance</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Business, Communications, or a related field</li><li>3+ years of experience in change management, communications, project management, or business operations</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager – Go-to-Market & Change Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of our tech team in Digital Workplace, we could work together to bring&nbsp;ground-breaking&nbsp;and diverse ideas to life that power the digital systems, services, products and platforms that our colleagues will use to continue to support our customers. We'll support you with an open environment and learning culture to grow your career.The Streaming Team manages various internal company events globally. This role will function as an event operation and CDN management subject matter expert (SME) within the Streaming Team.The role will operate live events, ensure availability and optimization of the Content Delivery Network (CDN), and provide technical oversight of key event origination locations. This role will also assist in the development of the tools &amp; equipment standard, including design support and integration of hardware and software infrastructure required to run the streaming portfolio.&nbsp;How will you make an impact in this role?<ul><li>Provide production and technical leadership in the execution of all phases of livestream event support</li><li>Perform core technical duties to maintain active infrastructure implementations, new deployments and auxiliary technologies related to dynamic infrastructure platforms&nbsp;</li><li>Develop and execute detailed test plans for new technology implementations</li><li>Participate in troubleshooting event and platform related issues including, capacity and availability issues, moves/adds/changes, server software installation and configuration</li><li>Provide Planning, Technical, and Operations support for live-streaming events and asynchronous video projects</li><li>Support live events as streaming operator</li><li>Deliver top-tier partnership to internal and external project stakeholders and team members</li><li>Contribute to the creation of technical designs, implementation plans, and documentation&nbsp;records</li><li>Utilize your working knowledge of industry trends to make recommendations for innovations in processes, systems, and infrastructure solutions</li></ul>Minimum Qualifications:<ul><li>Minimum 7 years experience operating live and/or broadcast events</li><li>Bachelor’s Degree in technology, related field, or equivalent experience</li><li>Experience with various production systems and components required for video capture, audio capture, communication, recording, et al.</li><li>Experience managing enterprise streaming platforms, videoconferencing, and virtual events tools</li><li>Experience working with network, server, and information security fundamentals</li><li>Expert knowledge of principles applicable to AV fundamentals such as audio signal path, routing, AVoIP, and NDI</li><li>High proficiency user of MS Office Product Suite products including PowerPoint, Excel, Outlook</li><li>Strong email and verbal communication competence</li><li>Ability to remain calm in high-pressure situations</li><li>Quick thinker; capable of changing course when necessary</li><li>Familiarity with a variety of software video editing solutions, iMovie, Adobe Premiere, Final Cut Pro</li><li>High capacity for multi-tasking – Ability to monitor and respond to multiple active windows at once; ability to track and communicate progress on multiple projects simultaneously</li><li>Meticulous attention to detail</li></ul>Range of Impact/Influence:<ul><li>Autonomy: Accountable to deliver quality and on-time work while working independently</li><li>High visibility: Sr level leader exposure during the operation of events</li></ul>Millions of customers depend on our infrastructure, we depend on you. &nbsp; The success of our entire company rests on our systems, networks, and people. Our Infrastructure engineers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So, if you’re an expert on infrastructure and know the value of supporting technology and the people who depend on it, build your career here.Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

161 Full Time Jobs in Rockville Centre, NY, USA