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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Global Merchant Network Services- Risk Management&nbsp;American Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.Our Global Merchant Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses. The candidate will join a team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be a Risk Officer on the front line, protecting our merchant business P&amp;L from loss, while carefully balancing the merchant relationship with American Express. The candidate must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can both dive into numeric financial details while still being able to conduct negotiations with C-Suite executives across a variety of industries. Our team members are often considered “jack of all trades”, who are self-directed and make decisions that have high stake profitability and risk tradeoffs. Additionally, our team plays a central role in both the GMNS Business and Risk organizations by collaborating with numerous Business Units within the enterprise.Responsibilities<ul><li>The incumbent will be managing their own portfolio of merchants to identify exposure and proper mitigation strategies.&nbsp;</li><li>Risk Officer will manage the end-to-end life cycle of an AMEX merchant relationship from onboarding to periodic review/maintenance and possible exits.</li><li>Work with internal stakeholders on best practices and key portfolio concerns while growing GMNS business. </li><li>Demonstrate influence and negotiation skills when speaking to internal AMEX leadership as well as merchant C-Suites </li><li>Ability to turn big, raw data files into meaningful reporting and presentations.</li><li>Complete ad-hoc work assignments dedicated to mitigating the overall GMNS portfolio </li><li>The incumbent will also work alone or collaborate with fellow GMNS Risk colleagues on projects designated to enhance, manage, mitigate GMNS Risk processes.&nbsp;</li></ul>Required Qualifications<ul><li>The successful candidate must be able to work under their own initiative, have excellent time management skills and be able to problem solve in times of fast changing priorities. In addition, they must be able to navigate through very stressful, urgent, complex and ambiguous situations independently while seeking the win-win solution.&nbsp; </li><li>The incumbent must have excellent relationship and communication skills with the ability to apply analytical/quantitative and negotiating techniques to business solutions. </li><li>Strong financial and analytical acumen, financial credit and/or accounting knowledge. </li><li>Strong data analytic skills required, including extensive knowledge in Microsoft Suite (Excel and PowerPoint), SQL, Tableau, BI tools. </li></ul>Preferred Qualifications<ul><li>Experience presenting at C-suite level counterparts presenting complex credit metrics is preferred. </li><li>Project management skills with experience collaborating within large business units preferred.</li><li>Knowledge of Python and Java preferred. </li><li>MBA, CFA, PM or equivalent work experience preferred. </li><li>Previous Merchant Acquiring Risk, Client Management or Commercial Credit Underwriting experience throughout multiple industries is desirable.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Analyst-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express’s Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies, and large enterprises around the world.Within GCS, the Global and U.S. Large Enterprises (G&amp;L) segment offers industry-leading T&amp;E program management solutions (e.g. corporate travel cards, central billing solutions) but also a growing set of business-to-business payment products to help large enterprises manage their spending while realizing cost savings, process control, and cash flow management improvements.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth.The&nbsp;Senior Manager, SPT G&amp;L will focus on partnering with the Global &amp; US Large (G&amp;L) Sales and Client Management Teams. They will be a key thought partner to the G&amp;L Sales Enablement and business leadership teams on special projects, segment analytics and executive presentations. The Manager will work very closely with several cross-functional partners G&amp;L S&amp;T, SABE, Finance and other supporting teams.&nbsp;The ideal candidate has familiarity with GCS Sales and Client Management teams and will be able to coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!Key Responsibilities:<ul><li>Collaborate with multiple teams (Sales, CLM, P&amp;I, S&amp;T) and produce accurate and timely reporting and analytics that enable Senior Management to understand business results, field performance and key driver analysis across G&amp;L Business Development teams. </li><li>Support deep dives to uncover strategic insights to optimize field performance focusing on such measures as pipeline management, win/loss, retention, and revenue optimization</li><li>Drive ongoing process improvements to reduce production times, increase accuracy and improve transparency</li><li>Provide ad-hoc analytics and support</li></ul>Minimum Qualifications:<ul><li>Undergraduate degree required.</li><li>3+ years of experience in sales enablement, performance planning, consulting, or related fields.</li><li>Ability to build strong partnerships and work collaboratively with others to meet shared objectives.</li><li>Exceptional written and verbal communication skills and comfort presenting at all levels of the organization.</li><li>Accountability for self and others to meet all commitments and deliverables in a timely manner with a high attention to detail.</li><li>Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes.</li><li>Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities.</li><li>Can win attitude and a desire to learn in a fast-paced environment</li></ul>Preferred Qualifications:<ul><li>Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives</li><li>Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Data Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) businesses helping them say yes to more opportunities and thrive. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards and the powerful backing of American Express.The Card Lending Team supports this objective by developing compelling products, services and customer engagement strategies to meet small business owners’ evolving buying and paying needs. As we innovate our lending offering, we are seeking a Senior Manager, Lending Product Management for High Spender Lending Activation where you will support a large cross-functional team to develop a new lending construct for our highest spending Card Members.&nbsp; The successful candidate will be an intellectually curious, customer-first thinker with strong project management and collaboration skills.Key responsibilities include:<ul><li>Work with leadership to support the development of a new on-card lending feature for our small business customers</li><li>Evaluate&nbsp;and quantify&nbsp;benefit to customer and&nbsp;business across key financial&nbsp;metrics&nbsp;</li><li>Collaborate with Product Development, Tech, Marketing, Risk, Servicing, and other partners to translate strategy into business requirements and ensure solution meets business and regulatory requirements</li><li>Define Go to Market strategy, partnering with Marketing, Sales &amp; Servicing</li><li>Support in execution of new features</li><li>Own and define reporting package, track performance </li><li>Monitor Blue Box/ Competitive movements</li><li>The ideal candidate has experience leading complex cross-functional initiatives, a customer-centric approach to design, knowledge of the small business segment, and a fluency in Lending economics and P&amp;L management.&nbsp;</li><li>Success will require a collaborative leader with the ability to work in a fast paced environment</li></ul>Minimum Qualifications:<ul><li>4+ years of relevant product and/or project management experience</li><li>Prior experience working in service of Small Business Owners as a segment</li><li>Prior experience with digital customer journeys and card-based lending economics</li><li>Strong customer attitude and experience putting customer insights into action</li><li>Comfortable working with partners with ability to influence toward shared outcomes</li><li>Excellent oral and written communications skills and proven ability to communicate effectively to audiences at various levels</li><li>Ability to collect and analyze data/insights to drive winning strategies</li><li>Ability to effectively multi-task and prioritize as business needs evolve</li><li>Bachelor's degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager- Lending Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere.Find your place in marketing on #TeamAmex.How will you make an impact in this role?American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end global marketing strategy for our prospect &amp; customer segments around the world.The Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Customers and Field colleagues through best-in-class Lifecycle marketing.&nbsp;The Analyst, Global Lifecycle Corporate Marketing will contribute to the G&amp;L marketing vision by implementing multichannel communications and campaigns for both target audiences of Program Administrators (PAs) as well as Card members in the segment. PAs are defined as employees who play the integral role of managing their client’s Corporate Program. Cardmembers are defined as have an American Express Green, Gold or Platinum Card.&nbsp; We aim to educate this audiences and showcase our latest digital tools and resources to equip them to perform their role successfully. We ultimately want to leverage these channels to inspire, educate and build meaningful, deep and loyal relationships.The Analyst will support a Senior manager, helping to assess the current experience, identify areas for improvement, and implement change through marketing execution and operations. This person will join a dynamic and cross functional team, collaborating closely with partners across the Enterprise to support a critical and strategic priority for the company – driving engagement via clear, consistent, and compelling messaging to both PAs and Corporate Card Members (CMs) to American Express’ largest clients in the Global &amp; Large segment.This role is open to Analyst and Sr Analyst applicants.Key Responsibilities:&nbsp;<ul><li>Help to develop and execute best-in-class 360-degree surround sound marketing plan to drive Program Administrator and Card member engagement</li><li>Manage end to end “execution” of Marketing campaigns (from submission to final approval) to launch marketing campaigns with flawless accuracy and on time</li><li>Analyze data to identify opportunity areas and deliver recommendations</li><li>Provide regular campaign status reports to Marketing Managers with actionable recommendations.&nbsp;</li><li>Maintain relationships with external agencies from creative development to flawless execution</li><li>Act as primary point of contact with our Compliance and Legal partners as needed to drive adherence to all applicable rules and regulations</li><li>Partner closely with Customer and Product Marketing Analysts and Channel Managers to understand overall Marketing &amp; Channel strategies and capabilities, and the strategic rationale and aspirations for specific Marketing campaigns</li><li>Manage Ad Hoc Projects</li></ul>Minimum Qualifications:<ul><li>Superior project management skills with ability to manage multiple priorities and initiatives</li><li>Outstanding PowerPoint and Excel skills with a proficiency in reporting</li><li>Strong analytical skills with the ability to draw insights and drive strategy</li><li>Superior written and verbal communication skills with attention to detail</li><li>Detail-oriented with a strong process mindset</li><li>Strong track record of driving results, analyzing data, reporting and trends. (i.e. KPIs tracking, scorecards)</li><li>A passion for creating engaging customer experiences to support our brand</li><li>Self-starter who can thrive in a rapidly changing, dynamic environment</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Customer Lifecycle Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Sr. Analyst – Customer Marketing Enablement TeamThe U.S. Customer Marketing Enablement Team, within US Consumer Services, strives to deliver value, experiences, and offerings that back our Customers through differentiated customer-centric strategies &amp; marketing. The Sr. Analyst, Customer Marketing Enablement, will join a group of dedicated, passionate marketers rallied behind goals to leverage the customer as a platform for growth ─ deepening revenue and share in ways difficult for others competing in the marketplace to replicate.The Sr. Analyst Team Lead is responsible for developing and implementing lifecycle marketing strategies and technologies which enrich customer and marketer experiences for future growth. Specifically, this part of the team is charged with improving the efficiency, agility and sophistication of our core campaign operations and centralizing, managing, and delivering end to end campaigns supporting the broader U.S. Customer Marketing Team.This role reports to the Senior Manager of Customer Enablement, leading the part of the team dedicated to unlocking more tools and CRM-based capabilities that our marketers use every day to reach customers more effectively. They will serve as the enablement team lead, responsible supporting the execution of marketing campaigns across the dialogic customer channels, including Phone and Chat. Additionally, they will be responsible for progressing overall process efficiency, working closely with Marketing, Technology, Channel Execution teams, Governance, and Compliance partners.&nbsp;The ideal candidate will bring strong written and oral communication, project management, organization, and leadership skills —proficiencies crucial in building and launching customer marketing campaigns and implementing operational improvements that yield the best outcomes for our existing Card Members and our marketers. They are passionate about understanding how our customers behave, but also how we can pave the way for new, fundamental marketing functions that allow us to reach them more effectively. Finally, this individual will join a team that requires collaboration, teamwork, and fun!This role will have the opportunity to become one of the linchpins for the U.S. Customer Marketing team, supporting critical marketing campaigns &amp; developing process efficiencies with impactful results. Gained perspective in marketing operations will empower the individual to assess the nuances &amp; scope of these initiatives, resourcefully translating these marketing strategies into successful campaigns. The ideal candidate would combine their strong organizational skills and attention to detail with a passion for consumer marketing in a collaborative environment. <h4>Key Responsibilities</h4><ul><li>Lead a team of contractors who own their own portfolios within the channel and drive end-to-end marketing campaign set up and delivery</li><li>Partner with marketing and operations teams to understand offer constructs, develop go to market plans, and define implementation strategy of new offers, product launches and refreshes to engage existing customers.</li><li>Collaborate with partners on messaging and creative development process, owning reviews with internal stakeholders and approvals with brand, legal and compliance.</li><li>Develop and maintain pipelines and campaign execution calendars and track team capacity</li><li>Participate in campaign results analyses, understanding customer behavior and providing concrete recommendations on how to improve performance against goals.</li><li>Assist with hiring, training, and development of new colleagues as they join the team, mentoring junior colleagues on best practices and leading quarterly development conversations.</li><li>Support the Marketing force migration strategy, spearheading weekly cross-functional leadership meetings, implementation of tests and reporting on progress to executive leadership. </li></ul><h4>Minimum Qualifications</h4><ul><li>Project management experience and organization skills, with the ability to manage tight timelines and multiple priorities while driving flawless execution </li><li>Strong attention to detail, serving as a process-focused problem solver</li><li>Effective written and verbal communication skills, building and leveraging relationships to create solutions</li><li>Strong mix of analytical and critical thinking skills to implement impactful solutions that drive results</li><li>Desire to learn on a fast-paced, results-oriented, dynamic team </li><li>Demonstrate collaborative approaches to drive a project/initiative to completion</li><li>Marketing campaign execution experience within financial services preferred</li><li>Experience with training, onboarding, or people management is a plus</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Sr. Analyst – Customer Marketing Enablement Team

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.This role will support the Enterprise Control Management Utility Lead and manage several VPs as well as team office needs.<ul><li>Responsible for calendar management on a daily, weekly and monthly basis</li><li>Managing general follow-ups and generating reminders to effectively meet deadlines and commitments</li><li>Management of IDs, Access, Payroll, monthly expense reports in line with policy</li><li>Manage logistics of meeting administration (in-person, telepresence and WebEx)</li><li>Procuring laptops, office supplies, office space, etc. and managing the procurement process including researching and approving invoices, and researching standard accounting errors</li><li>Time keeping and submission for the team and managing ad-hoc team requests</li><li>Work closely with the other executive assistants on office operations</li><li>Maintain headcount reporting, organizational charts, department Distribution List</li><li>Manage domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas</li><li>Ensuring timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend</li><li>Communicate effectively with all team members and key partners of all levels including the ability to manage the brand of the team and meticulous attention to detail</li><li>Managing office supplies, equipment and other supply requests</li><li>Manage various accounting functions including expense management, resource reallocations, and telephonic issues</li><li>Coordinate facilities management responsibilities</li><li>Follow up with team on training, and other requirements and deadlines</li><li>Assistance with special projects and initiatives as requested</li><li>Ideal candidate should be eager to learn about the function and willing to take on new assignments related to the teams being supported</li></ul>Qualifications<ul><li>Ideal candidate should have 3+years of previous experience as an Executive Assistant to a senior leader and familiar with office management and technologies</li><li>Experience exercising discretion and confidentiality with sensitive information</li><li>Motivated, proactive team player with strong initiative, organizational, administrative and interpersonal skills</li><li>Strong attention to detail with emphasis on accuracy, quality, timeliness, follow through and sense of urgency in executing</li><li>Must work well under pressure without losing composure and professionalism</li><li>Excellent verbal and written communication skills (via phone, email and in-person)</li><li>High level of proficiency using MS Office including Word, Excel and PowerPoint, as well as internal AXP (or related) tools and systems – phone functions, MS Outlook, Ariba, Concur and Payroll</li><li>Should have knowledge of AXP policies and office procedures</li><li>Excellent time management and organizational skills with a strong focus on accuracy and attention to detail, ability to work flexibly, sometimes under pressure</li><li>Proven ability to manage multiple priorities, work independently, work within deadlines in a fast-paced, dynamic environment and execute across multiple initiatives/tasks</li><li>Ability to interact effectively and diplomatically with executives and Executive Assistants across the organization</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Executive Administrative Assistant-Enterprise Control Management Lead

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The U.S. Consumer Marketing team (“USCM”) manages marketing on behalf of American Express in the U.S. Consumer market with a focus on making membership essential to our customers. This includes acquiring new customers and reinforcing the benefits of membership with existing Card Members. The US Customer Growth Marketing team supports this vision by optimizing marketing of additional products and card features with the goal of deepening customer engagement and accelerating revenue growth.The Sr. Analyst MYCA, Lending Treatments will design and execute marketing campaigns spanning the logged in Card Member Account experience (“MYCA”) across web and mobile with a focus on critical lending treatments, specifically Personal Loans, CLP (“Customer Level Pricing” or Promo APR), and Income Capture. They will own all MYCA growth marketing campaigns within this portfolio and be responsible for end-to-end execution, forecasting, test &amp; learn activities, troubleshooting, and results analysis. This is a high-visibility role given the volume driven by the MYCA channel and its critical importance in our ability to meet Customer Growth revenue goals. This individual will work closely with colleagues across USCM, Enterprise Digital &amp; Data Solutions, Analytics, lending product teams, Legal/Compliance, Finance, marketing capabilities teams, and reporting platform teams to deliver for our Card Members and for the business. This&nbsp;role requires both creative and analytical skills, attention to detail, strong relationship management, and ability to successfully balance competing priorities. The ideal candidate has a solution-oriented mindset, a high degree of organization, a proactive work ethic, and experience with marketing campaign execution.&nbsp;Core responsibilities include:<ul><li>Support a robust marketing calendar of Personal Loans, CLP, and Income Capture campaigns across the logged-in Card Member web and mobile experiences, in partnership with leader and peers</li><li>Spearhead key steps of the campaign execution process including copy development, test design, GCO/LOBCO reviews, set-up in marketing platforms, and testing&nbsp;</li><li>Proactively identify and pursue opportunities for revenue growth (e.g., new placements, creative test &amp; learn, dynamic variables, journey optimization, etc.)&nbsp;</li><li>Facilitate campaign troubleshooting and recruit assistance from partners where needed </li><li>Analyze results by placement and treatment to translate into insights and optimize performance&nbsp;</li><li>Support monthly forecasting and results commentary exercises&nbsp;</li><li>Speak to results and new initiatives in various internal forums with leadership and cross-enterprise partners&nbsp;</li></ul>Qualifications:<ul><li>Proactive work ethic; desire to own end-to-end execution and optimization of campaign portfolio </li><li>Creative problem-solver who develops innovative, actionable solutions </li><li>Exemplary communication skills; shares updates and insights clearly and frequently </li><li>Challenges the status quo; speaks up and clearly communicates his/her perspective </li><li>Strong relationship management skills, with the ability to influence stakeholders both across and upward</li><li>Robust analytical and forecasting skills; translates data into insights and predictions</li><li>Strong organizational skills and attention to detail; able to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly under challenging condition</li><li>Great attitude with strong will to win; resilient in the face of challenges</li><li>Ability to thrive in a fast-paced, dynamic environment, both independently and as part of a team</li><li>3+ years of Digital Marketing experience preferred</li><li>Bachelors Degree&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtuallyEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Sr Analyst - MYCA Lending Treatments

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.Director, Strategic Transformation and Program Management Office (PMO) As American Express continues along an impressive growth trajectory, the company is ascending the ranks of the Federal Reserve’s bank categorization. With the category changes come heightened requirements in the liquidity, capital, and regulatory reporting domains. To prepare, American Express created Project Fast Forward to interpret these new requirements and uplift capabilities to meet our needs. A Program Management Office (PMO) has been established to oversee this multi-year transformation initiative that is critical to American Express’ continued success. The PMO is coordinating across Finance and other enterprise partners to facilitate the end-to-end lifecycle of change management. As a member of the PMO, the Director role will partner with leaders to evolve project plans, ensure progress against project milestones, and lead select topic deep dives with senior leadership. The PMO role will partner directly with global stakeholders and interact frequently with senior program leaders across Finance, Risk, Technology, and other functions. There is a high degree of complexity to meet new and evolving regulations for American Expression and deliverables have tight timelines which require coordination across multiple teams. The Director will need to be dynamic, adaptable, and flexible, while leveraging existing and further refining PMO best practices. To be successful, the Director will need to ramp up quickly, building relationships and subject matter knowledge to draw connections across teams and support SMEs and cross functional team in the prioritization of deliverables.How will you make an impact in this role?·Strong project management skills, ability tomanage multiple tasks and initiatives simultaneously, and drive alignment on key decisions·Provide thought leadership and liaise with enterprise teams to uplift project management governance and best practices to comply with new enterprise requirements ·Develop impactful relationships, engage extensive set of stakeholders ·Play a central role in uplifting Finance organizations awareness and understanding of Category Migration through various engagement activities, including learning and development days·Deep dive into critical topics to understand impact to business, tailor message and develop impactful material for leadership updates ·Provide leadership to direct team and influence a variety of stakeholders Qualifications:·Instinctive project management acumen: attention to detail along with ability to keep the big picture in perspective, both proactive and adaptable, ready and willing to handle challenges·&nbsp; &nbsp; &nbsp;7+ Strong relationship and leadership skills, with a track record of positively collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders·Superb communication skills to synthesize key messages, prepare impactful materials, and tailor appropriately for the audience·Powerful professional presence with the ability to set the right tone when engaging with others ·Proven ability to manage multiple demands successfully within a matrixed organization·Team player comfortable working collaboratively to resolve challenges in a demanding environment·Agile, comfort with white space and ambiguity, able to drive change across teams outside of direct reporting line ·Prior experience in Treasury or finance in a large bank, a plusSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Strategic Transformation - PMO -Treasury

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.Job DescriptionThe Airline and Ground Partnerships team within Global Partnerships and Marketing manages the relationships between Amex Travel and key airline, car rental, and ground transportation suppliers. &nbsp;This includes ensuring that Amex Travel has revenue-generating agreements in place with key airline and car rental suppliers and that these suppliers participate in programs that provide unique benefits to American Express Card Members. &nbsp;In addition to ensuring a seamless process when Card Members book travel through American Express, this team maintains Amex Travel’s private fare programs (International Airline Program, Recommended Flights, and Insider Fares), the embedded Car Rental status benefits that exist across the American Express portfolio, and other travel-related benefits. The Analyst, Travel Partnerships will support members of the team across the airline and car rental verticals in negotiating new agreements, monitoring the performance of existing agreements, and keeping internal stakeholders up to date on progress. Responsibilities<ul><li>Provide support to Managers and Senior Managers in their day-to-day Account Management responsibilities (eg. Addressing Card Member complaints, managing partner escalations, negotiating contracts, selling sponsorships, and partnering with Operations Analysts to support operational issues like fare filing and inventory availability)</li><li>Support relationship management by assisting with preparation for account reviews, partner meetings, and internal business updates</li><li>Identify opportunities to grow the Amex Travel airline and car rental business through marketing and agent engagement</li><li>Collaborate with international counterparts within the GPM Air Partnerships team to develop global account management strategies for key airlines.</li><li>Support the team’s collaboration across the enterprise with Membership Rewards, Strategic Partnerships, Premium Card Products, Co-Brand, Global Merchant Services, etc. to identify opportunities to drive growth and to support American Express enterprise priorities.</li></ul>Qualifications<ul><li>Bachelor's Degree required</li><li>Strong communication skills, with the ability to influence and drive decisions with external partners across the enterprise</li><li>Strong personal presence with the ability to confidently present to leadership at all levels</li><li>Strategic thinker with growth mindset that can pull in multiple viewpoints and both qualitative and quantitative information to ensure we serve our Card members, partners, and the business</li><li>Outstanding collaboration skills, ability to work across teams regardless of reporting lines, to achieve joint outcomes</li><li>Ability to work in a fast-paced environment with a keen ability to prioritize multiple initiatives</li><li>Prior partner management experience is preferred</li><li>This role is hybrid and based in New York City</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst - Strategic Relationship Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.How will you make an impact in this role?The Airline and Ground Partnerships team within Global Partnerships and Marketing manages the relationships between Amex Travel and key airline, car rental, and ground transportation suppliers.This includes ensuring that Amex Travel has revenue-generating agreements in place with key airline and car rental suppliers and that these suppliers participate in programs that provide unique benefits to American Express Card Members.In addition to ensuring a seamless process when Card Members book travel through American Express, this team maintains Amex Travel’s private fare programs (International Airline Program, Recommended Flights, and Insider Fares), the embedded Car Rental status benefits that exist across the American Express portfolio, and other travel-related benefits.The Senior Manager will be responsible for maximizing engagement with a portfolio of airline partners, working cross-functionally within American Express to increase sales, to increase airline engagement with Amex Travel, and working to improve Card Member engagement with airline-focused card benefits.Responsibilities<ul><li>Manage a portfolio of airline accounts by driving growth opportunities and managing day-to-day Account Management responsibilities (eg. Addressing Card Member complaints, managing partner escalations, negotiating contracts, selling sponsorships, and partnering with Operations Analysts to support operational issues like fare filing and inventory availability)</li><li>Drive partner engagement through relationship management, account reviews, and identification of strategic opportunities to grow the Amex Travel airline business through marketing and agent engagement.</li><li>Collaborate with international counterparts within the GPM Air Partnerships team to develop global account management strategies for key airlines.</li><li>Collaborate across the enterprise with Membership Rewards, Strategic Partnerships, Premium Card Products, Co-Brand, Global Merchant Services, etc. to identify opportunities to drive growth and to support American Express enterprise priorities.</li></ul>Minimum Qualifications<ul><li>Bachelor's Degree required</li><li>Exceptional communicator, with the ability to influence and drive decisions with external partners across the enterprise</li><li>Strong personal presence with the ability to confidently present to leadership at all levels</li><li>Strong strategic thinker with growth mindset that can pull in multiple viewpoints and both qualitative and quantitative information to ensure we serve our Card members, partners, and the business</li><li>Outstanding collaboration skills, ability to work across teams regardless of reporting lines, to achieve joint outcomes</li><li>Ability to work in a fast-paced environment with a keen ability to prioritize multiple initiatives</li></ul>Preferred Qualifications<ul><li>3+ years partner management experience; prior experience in Airline Sales is preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

171 Full Time Jobs in New York