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&nbsp;Department: Corporate Operations Supervises: Center Administrators, Center Administrator 2 FLSA Status: Exempt Reports To: Senior Director of Operations Date Completed: 5/22/2025 General Position Description: The Regional Manager of Operations is a hands-on, strategic leader responsible for overseeing an assigned area of urgent care centers and directly managing the Center Administrators who operate them. This role plays a key part in cultivating strong, effective leadership at each center, ensuring alignment with organizational priorities and performance standards. The successful candidate will drive operational excellence, deliver exceptional patient care and customer service, and implement scalable improvements to meet the demands of a growing healthcare organization. Additionally, this leader will champion continuous clinical quality initiatives and provide ongoing support, communication, and development to their leadership team, fostering a culture of accountability, consistency, and high performance across all sites Core Responsibilities: • Exhibits a positive, energetic, and contagious work ethic that fosters a motivating team environment. • Communicates clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences. • Demonstrates strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments. • Thrives in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability. • Maintains a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success. • Upholds the highest standards of business ethics and compliance, consistently modeling integrity and accountability. Leadership Responsibilities: • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. • Maintains perseverance to drive and sustain the changes that occur at American Family Care, while being resilient and flexible, and inspiring and motivating the team. • Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. • Partners with Physicians and APP’s to assist with day-to-day operational needs • Creates a work environment in which people can perform to the best of their abilities. Qualifications: • Bachelor’s degree in healthcare administration, business, or related field preferred; equivalent years of leadership experience may be considered • Five or more years of multi-site leadership experience in a healthcare setting required; urgent care or immediate care experience strongly preferred. • Proven experience leading and developing people leaders, with a demonstrated ability to build high-performing teams across multiple locations. • Strong financial acumen with experience managing budgets and P&amp;L accountability in a healthcare setting required. • Strong working knowledge of payroll, staff scheduling, and workforce planning. • Excellent interpersonal and communication skills, with the ability to coach and support both leaders and frontline staff. • Ability to manage multiple priorities in a fast-paced environment while maintaining a proactive and positive attitude. • Experience supporting leadership in planning, executing, and monitoring quality control and performance improvement initiatives. • Advanced proficiency in Microsoft Office Suite (Word, Excel, Visio, MS Project, PowerPoint, SharePoint), Smartsheet, and document/workflow management tools Working Relationships: • Center-Level Field Team Members: Includes Center Administrators, Medical Assistants, Medical Receptionists, XRay Technicians, Physicians, and Advanced Practice Providers (APPs). • AFC Support Center Team: Collaboration with corporate and regional support functions/departments. • Vendors and External Partners: Manage and maintain relationships with relevant vendors and partners, as applicable to center operations Principal Duties and Responsibilities: • Plans, directs, and takes full ownership of the daily operations of an assigned group of 8–10 urgent care centers within a defined market. • Builds and sustains high-performing teams with strong morale by actively engaging, recognizing achievements, and addressing performance issues promptly and effectively. • Ensures safety, regulatory compliance, and quality standards are met through regular operational and clinical audits across all assigned locations. • Drives performance against established key performance indicators (KPIs) and ensures strong P&amp;L outcomes. • Provides operational oversight and leadership to center-level teams, including direct supervision and development of Center Administrators. • Participates in core management functions such as interviewing and hiring Center Administrators and field-level team members. • Addresses performance concerns through disciplinary actions, coaching, and formal performance evaluations. • Manages patient escalations and visitor complaints professionally; provides actionable feedback and follow-up training to Center Administrators while recognizing strong performance. • Leads the implementation of initiatives to improve operational workflows, staff retention, and employee engagement. • Oversees scheduling practices by ensuring Center Administrators and workforce management create accurate, volume-based monthly schedules that ensure adequate staffing and business continuity. • Maintains oversight of center environments to ensure they are clean, orderly, and compliant with company policy and accrediting standards. • Collaborates closely with Directors of Operations, clinic-level leaders, and support center departments to ensure seamless operations and a consistently high standard of service delivery. • Maintains strict confidentiality of patients, employees, and business information in compliance with HIPAA and internal policies; ensures team adherence through consistent monitoring and training Working Conditions&nbsp; • Travel: Requires approximately 80% travel within the assigned region or market to support clinic operations and leadership oversight. • Work Environment: This position primarily operates in a clinical setting, involving frequent interaction with patients, providers, and healthcare staff.&nbsp; • Physical Demands: Must be able to stand for extended periods; occasional walking, bending, and lifting may be required in support of center-level operations&nbsp; PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

American Family Care

Regional Manager of Operations

Department: | Corporate Operations | Supervises: | N/A&nbsp; | Sub-Department: | &nbsp; | FLSA Status: | Non-Exempt Reports To: | Center Administrator | Date Completed: | 5/22/2025&nbsp;General Position Description: Medical Assistants are key members of our care team, performing clinical procedures and diagnostic testing under the supervision of licensed clinicians. Working alongside Physicians and Advanced Practice Clinicians, they help deliver high-quality, efficient care in a fast-paced, patient-focused environment. Ideal candidates thrive under pressure, are detail-oriented, and bring a strong commitment to teamwork and patient service. &nbsp;Core Responsibilities: Exhibits a positive, energetic, and contagious work ethic that fosters a motivating team environment.&nbsp; Communicates clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences.&nbsp; &nbsp; &nbsp; Demonstrates strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments.&nbsp; &nbsp; &nbsp; &nbsp; Thrives in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Maintains a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Upholds the highest standards of business ethics and compliance, consistently modeling integrity and accountability. Qualifications:&nbsp;<ul><li>High School Diploma or GED ·&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Completion of Medical Assistant training program with certification&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>2+ years of medical assistant experience in urgent care, immediate care, or emergency room setting required.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Knowledge of computerized information systems (EMR) used in clinical management settings. Experity strongly preferred&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Direct experience with the following tasks:&nbsp;<ul><li>Clinical intake, patient data collection&nbsp; &nbsp;&nbsp;</li><li>Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.)&nbsp; &nbsp;</li><li>Performing EKG testing&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul></li><li>Must meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.&nbsp;</li></ul>Principal Duties and Responsibilities:<ul><li>&nbsp;Support clinic operations by assisting with opening/closing duties, including securing facilities, maintaining a clean reception area, and completing compliance checklists.&nbsp; &nbsp; &nbsp;&nbsp;</li><li>Greet and assist patients with professionalism, guiding them through the registration process and addressing questions or concerns.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Manage multi-line phone systems, perform document scanning, and conduct daily patient follow-up calls as applicable.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>&nbsp;Accurately collect and verify patient insurance and demographic information for input into the EMR system.&nbsp; &nbsp; &nbsp; &nbsp;</li><li>&nbsp;Coordinate patient scheduling needs, including new appointments, reschedules, and follow-up requests.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Demonstrate a strong commitment to delivering exceptional customer service and patient care.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Assist providers with clinical procedures, examinations, and delegated medical tasks.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Conduct clinical intake by capturing thorough patient histories and updating EMRs with accuracy.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Perform venipuncture and collect lab specimens in accordance with clinical standards.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>&nbsp;Administer point-of-care (POC) testing (e.g., Strep, Flu, COVID, HCG, UA, Mono), ensuring timely documentation in the EMR.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Complete required quality control (QC) testing on applicable medical supplies and devices.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Perform Urine Drug Screen (UDS) &amp; Breath Alcohol testing (BAT) on employer health patients&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Maintain well-stocked and sanitized exam rooms, ensuring operational readiness.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Meet or exceed performance expectations based on key performance indicators (KPIs) established by clinic leadership.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Support the discharge process by preparing patient instructions, prescriptions, and required documentation such as work or school notes.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Manage and prioritize patient flow to optimize clinic efficiency and enhance the patient experience.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Execute provider orders in alignment with state regulations and American Family Care (AFC) protocols.&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Facilitate patient referrals and diagnostic orders, ensuring appropriate follow-up and documentation of results.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Ensure daily clinic compliance with operational and regulatory standards.&nbsp; &nbsp; &nbsp;&nbsp;</li><li>Participate in required team meetings and operational huddles to stay aligned with organizational updates.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Contribute to team development by mentoring and training newly hired staff in accordance with AFC guidelines.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Adhere to safety protocols and proactively identify and mitigate workplace hazards to promote a safe clinical environment.</li></ul>&nbsp;Working Conditions&nbsp;<ul><li>&nbsp;This is a center-based position requiring prolonged periods of computer use and desk work. ·&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Physical demands include occasional bending, stooping, and light lifting. ·&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Travel to other clinic locations within the assigned market may be required. ·&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>When onsite at clinical locations, the work environment may involve moderate noise levels and potential exposure to infectious diseases and blood-borne pathogens, in accordance with standard healthcare precautions</li></ul> PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

Medical Assistant

Benefits: <ul> <li>401(k) matching</li> <li>Competitive salary</li> <li>Dental insurance</li> <li>Flexible schedule</li> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> Job SummaryThe Advanced Practice Provider (APP) cares for our patients within the scope of training and approved agreement, as outlined by their governing board. Works collaboratively with the Medical Director, other providers and staff to ensure efficient patient flow and a high level of patient satisfaction. &nbsp;&nbsp;Responsibilities&nbsp;<ul><li>Perform complete, detailed, and accurate health histories, review patient records, develop comprehensive medical assessments, and order laboratory, radiological and diagnostic studies appropriate for complaint, race, sex, and physical condition of the patient</li><li>Formulate medical and nursing diagnoses and institute therapy or referrals of patients to the appropriate health care facilities, agencies, and other resources of the community or physician</li><li>Institute emergency measures and emergency treatment or appropriate stabilization measures in situations such as cardiac arrest, shock, hemorrhage, convulsions, poisoning, and allergic reactions</li><li>Interpret and analyze patient data to determine patient status, patient management and treatment</li><li>Provide instructions and guidance regarding health care and health care promotion to patients/family/ significant others</li><li>Other duties and responsibilities as assigned</li></ul>&nbsp;Qualifications<ul><li>Excellent communicator with staff, patients, and family</li><li>Professional appearance and attitude</li><li>ANCC, AANP, or NCCPA Board Certified – (with 2+ yr ER/UC experience preferred)</li><li>Active and current Physician Assistant or Nurse Practitioner licensure in Massachusetts, DEA number, and state-controlled substance certificate, as required</li><li>Able to multi-task and work independently</li></ul> Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).&nbsp; &nbsp; Compensation: $65.00 - $85.00 per hour PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

Advanced Practice Provider

Benefits: <ul> <li>Bonus based on performance</li> <li>Competitive salary</li> <li>Flexible schedule</li> </ul> American Family Care presents an outstanding PRN opportunity for Physician Assistants or Nurse Practitioners to join our exceptional team in New Bedford, MA Essential Duties and Responsibilities: <ul><li>Assess and treat patients with common acute conditions, illnesses, or minor trauma in collaboration with a physician</li><li>Collaborate with the physician in the health care of patients with chronic illnesses</li><li>Diagnose and treat acute, chronic, and long-term healthcare issues</li><li>Educate patients and families about preventive care, positive behaviors, medical issues, and the use of prescribed treatments and medications</li><li>Maintain accurate, legible, and confidential medical records</li><li>Document all medical evaluations, diagnoses, procedures, treatments, outcomes, education, and referrals</li><li>Serve as a Medical Examiner and perform Department of Transportation (DOT) physical examinations</li><li>Order diagnostic tests as appropriate</li><li>Prescribe medications within the scope of the license</li><li>Facilitate the evaluation of records by physicians and peers for quality and standards and implement constructive directives</li><li>Promote preventive and health maintenance care, including annual physicals, positive health behaviors, self-care skills, and the use of prescribed treatments and medications through education and counseling</li><li>Stay current with new knowledge from conferences, workshops, professional literature, or hands-on training and incorporate it into clinical practice</li><li>Regular attendance to ensure efficient operations</li></ul>Qualifications: <ul><li>Current licensure as a Certified Registered Family Nurse Practitioner (ANCC or AANP) or Physician Assistant (PANCE)</li><li>Experience providing care for patients of all age groups</li><li>Proficiency in performing minor procedures</li><li>Two years experience in an urgent care, emergency department (ED), or primary care setting</li></ul>Compensation and Benefits: <ul><li>Base hourly pay with performance bonuses</li><li>100% outpatient schedule with no nights or calls</li><li>Shift-based with rotating weekends and holidays</li><li>Malpractice insurance coverage</li><li>UpToDate Subscription</li></ul>About AFC Urgent Care: Join the largest accessible urgent care network in the country. AFC Urgent Care provides quality care seven days a week on a walk-in basis. Our state-of-the-art medical centers focus on treating acute illnesses and injuries, as well as providing accessible primary care. Each clinic is equipped with a moderately complex lab and full-scope digital X-ray units. We accept most major insurance plans. PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

Nurse Practitioner / Physician Assistant

Benefits: <ul> <li>Bonus based on performance</li> <li>Competitive salary</li> <li>Flexible schedule</li> </ul> American Family Care presents an outstanding PRN opportunity for Physician Assistants or Nurse Practitioners to join our exceptional team in Malden, MA. Essential Duties and Responsibilities: <ul><li>Assess and treat patients with common acute conditions, illnesses, or minor trauma in collaboration with a physician</li><li>Collaborate with the physician in the health care of patients with chronic illnesses</li><li>Diagnose and treat acute, chronic, and long-term healthcare issues</li><li>Educate patients and families about preventive care, positive behaviors, medical issues, and the use of prescribed treatments and medications</li><li>Maintain accurate, legible, and confidential medical records</li><li>Document all medical evaluations, diagnoses, procedures, treatments, outcomes, education, and referrals</li><li>Serve as a Medical Examiner and perform Department of Transportation (DOT) physical examinations</li><li>Order diagnostic tests as appropriate</li><li>Prescribe medications within the scope of the license</li><li>Facilitate the evaluation of records by physicians and peers for quality and standards and implement constructive directives</li><li>Promote preventive and health maintenance care, including annual physicals, positive health behaviors, self-care skills, and the use of prescribed treatments and medications through education and counseling</li><li>Stay current with new knowledge from conferences, workshops, professional literature, or hands-on training and incorporate it into clinical practice</li><li>Regular attendance to ensure efficient operations</li></ul>Qualifications: <ul><li>Current licensure as a Certified Registered Family Nurse Practitioner (ANCC or AANP) or Physician Assistant (PANCE)</li><li>Experience providing care for patients of all age groups</li><li>Proficiency in performing minor procedures</li><li>Two years experience in an urgent care, emergency department (ED), or primary care setting</li></ul>Compensation and Benefits: <ul><li>Base hourly pay with performance bonuses</li><li>100% outpatient schedule with no nights or calls</li><li>Shift-based with rotating weekends and holidays</li><li>Malpractice insurance coverage</li><li>UpToDate Subscription</li></ul>About AFC Urgent Care: Join the largest accessible urgent care network in the country. AFC Urgent Care provides quality care seven days a week on a walk-in basis. Our state-of-the-art medical centers focus on treating acute illnesses and injuries, as well as providing accessible primary care. Each clinic is equipped with a moderately complex lab and full-scope digital X-ray units. We accept most major insurance plans. PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

6+ Month Contract Investment Support Analyst – High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have <ul> <li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: <ul> <li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> The Skills You Bring Skills and Knowledge <ul> <li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

Fidelity TalentSource

End User Technician

Benefits: <ul> <li>401(k)</li> <li>Competitive salary</li> <li>Dental insurance</li> <li>Health insurance</li> <li>Paid time off</li> <li>Parental leave</li> <li>Training &amp; development</li> <li>Vision insurance</li> </ul> At AFC Urgent Care Brockton, we believe exceptional healthcare begins with genuine human connection. We’re seeking a Medical Assistant who shares our commitment to treating every patient with the respect, attentiveness, and compassion. Here, you’ll be part of a team that values both clinical excellence and the personal touch that makes urgent care feel welcoming. We combine advanced clinical capabilities with a patient-first approach. Our modern facility features on-site labs and digital X-rays, enabling efficient care. However, what truly sets us apart is our culture. We support our team with competitive benefits, structured training, and a collaborative environment where quality care and professional growth go hand in hand.&nbsp; Benefits/Perks We Offer:<ul><li>Paid time off</li><li>Health insurance</li><li>Dental insurance</li><li>Retirement benefits</li><li>Employee referral incentives</li><li>Great small business work environment&nbsp;</li><li>Flexible scheduling</li><li>Additional perks!</li></ul>Responsibilities&nbsp;<ul><li>Obtain patient vitals, medical history, and reason for visit, and prepare the patient for a physical exam&nbsp;</li><li>Explain prescribed procedures and treatments to patients</li><li>Ensure all ordered tests are performed accurately and in a timely manner</li><li>Administer prescribed medications and treatments in accordance with the approved procedure</li><li>Draw blood and preparation labs for reference lab processing and/or in-house processing&nbsp;</li><li>Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions</li><li>Respond to all lab messages and call back requests</li><li>Perform all drug screening procedures in accordance with established rules and regulations</li><li>Ensure patient immunizations are well documented and administered in accordance with the approved procedure</li><li>Conduct physician referrals as well as service pre-certifications on an as-needed basis</li><li>Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures</li><li>Maintain complete and accurate documentation</li><li>Other duties and responsibilities as assigned</li></ul>Ideal Candidates Bring:<ul><li>Certification (AAMA/AMT preferred) or equivalent experience</li><li>Minimum of 1 year of experience in a clinical outpatient setting preferred (new graduates will be considered)</li><li>Proficiency in clinical skills with a focus on patient comfort</li><li>Strong interpersonal skills with a commitment to patient-centered care and teamwork</li></ul>Join UsIf you’re looking to grow your skills in an urgent care setting that balances professionalism with human-centered care, we’d welcome your application.&nbsp; Compensation: $20.00 - $22.00 per hour PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

Medical Assistant (Full-Time/Part-Time)

<h4>Description</h4>6+ Month Contract Investment Support Analyst – High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have <ul><li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: <ul><li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> The Skills You Bring Skills and Knowledge<ul><li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com

Responsive recruiter Benefits/Perks<ul><li>3- and 4-day work weeks</li><li>Some weekends and holidays required</li><li>Full-time benefits including matching 401(k)</li><li>Flexible Scheduling</li><li>Incentive Plans</li><li>Growth Opportunities </li></ul>Job SummaryThe Radiology Technician performs radiographic and other diagnostic imaging procedures to assist providers in the diagnosis of injuries and disease. The Radiology Technician will cross-train and assist in other areas of the clinic as operational needs require. Responsibilities&nbsp;<ul><li>Greet each patient, verify identity at each encounter, explain procedures to be performed, and address patient questions and concerns in a kind and caring manner.</li><li>Prepare and position the patient for diagnostic imaging procedures.</li><li>Practice radiation protection techniques to minimize radiation to patients and staff.</li><li>Process images and review for proper identification and quality control.</li><li>Ensure compliance with approved radiology techniques and all company policies and procedures.</li><li>Perform routine maintenance, diagnose malfunctions, and make minor repairs on equipment, arranging for repairs as needed.</li><li>Observe safety and security procedures; promote a safe and pleasant work environment.</li></ul> Qualifications<ul><li>Associate degree or equivalent from two-year college or technical school or six months to one-year related experience and/or training. &nbsp;</li><li>ARRT-registered preferred.</li></ul> PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

Registered Technician

Responsive recruiter &nbsp;Job Description: Center Administrator &nbsp;&nbsp;Department:&nbsp; | Corporate Operations&nbsp; | Supervises:&nbsp; | Medical Assistants, Medical Receptionists, X-Ray Techs&nbsp; &nbsp; Sub-Department:&nbsp; | &nbsp; | FLSA Status:&nbsp; | Exempt Reports To:&nbsp; | Regional Manager&nbsp; | Date Completed:&nbsp; | 5/22/2025&nbsp;&nbsp;General Position Description: The Center Administrator is responsible for the day-to-day operational oversight of an assigned American Family Care Urgent Care center. This role ensures optimal utilization of resources and the efficient, high-quality delivery of clinical and administrative services. The Practice Manager directly supervises all non-provider staff within the center and serves as a key liaison between center operations, regional leadership, and support center departments. This position plays a critical role in fostering a culture of accountability, service excellence, and operational performance. The Practice Manager reports directly to the Regional Manager of Operations&nbsp;&nbsp;Core Responsibilities:&nbsp; Exhibits a positive, energetic, and contagious work ethic that fosters a motivating team environment. Communicates clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences. Demonstrates strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments. Thrives in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability. Maintains a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success. Upholds the highest standards of business ethics and compliance, consistently modeling integrity and accountability. &nbsp; Leadership Responsibilities:&nbsp; Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. Maintains perseverance to drive and sustain the changes that occur at American Family Care, while being resilient and flexible, and inspiring and motivating the team. Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. Partners with Physicians and APP’s to assist with day-to-day operational needs&nbsp; Creates a work environment in which people can perform to the best of their abilities. &nbsp;&nbsp;Qualifications: &nbsp;<ul><li>Minimum of three (3+) years of management experience within a healthcare setting required; Urgent Care or Immediate Care experience strongly preferred.&nbsp;</li><li>Clinical background or certification as a Medical Assistant is preferred.&nbsp;</li><li>Demonstrated proficiency in payroll and staff scheduling, with the ability to manage multiple priorities in a fast-paced environment while maintaining a positive and solution-oriented attitude.&nbsp;</li><li>Proven leadership skills with the ability to effectively supervise, coach, and develop team members across all levels.&nbsp;</li><li>Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).&nbsp;</li><li>Familiarity with Electronic Medical Record (EMR) systems; experience with Experity is highly desirable.&nbsp;</li><li>Highly organized and detail-oriented, with excellent multitasking and time management capabilities.&nbsp;</li><li>Working knowledge of HIPAA, OSHA, and applicable federal and state healthcare regulations and compliance standards&nbsp;</li></ul>&nbsp;Principal Duties and Responsibilities:&nbsp; Foster a culture of engagement, accountability, and continuous improvement among center staff to promote operational efficiency and high-quality patient care. Build and sustain a high-performing, motivated team through effective leadership, mentorship, and development initiatives. Lead the recruitment and hiring of center-level team members—including Medical Assistants, Medical Receptionists, and X-Ray Technologists—ensuring alignment with established staffing models. Ensure compliance with all clinical protocols, company policies, and training requirements through consistent oversight and evaluation. Drive performance management processes, including coaching, corrective actions, and terminations, to uphold performance standards and organizational values. Provide direct operational leadership and day-to-day support to center teams, reinforcing alignment with organizational goals. Step in to cover floor shifts as needed to maintain seamless clinic operations and patient service. Collaborate on staffing coordination and oversee the creation and maintenance of monthly schedules to ensure appropriate coverage. Support company-wide quality assurance initiatives by assisting with planning, implementation, and monitoring of quality control programs. Maintain adequate inventory levels by managing weekly supply ordering for medical and administrative needs. Own and drive key performance indicators (KPIs), continuously striving for operational excellence and measurable results. Oversee financial performance of the center, including budget management and control of operating expenses reflected on the P&amp;L &nbsp;&nbsp;Working Conditions &nbsp; This is a center-based position requiring prolonged periods of computer use and desk work. Physical demands include occasional bending, stooping, and light lifting. Travel to other clinic locations within the assigned market may be required. When onsite at clinical locations, the work environment may involve moderate noise levels and potential exposure to infectious diseases and blood-borne pathogens, in accordance with standard healthcare precautions&nbsp; PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

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