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The Role The Fidelity Wealth Learning team is seeking a highly motivated individual with a passion for learning, talent and people to support learning initiatives and deploy programmatic solutions. As a Learning Implementation Lead, you will work closely with all levels of the Fidelity Wealth Talent &amp; Learning using your strong project management, communication, and consultation skills you will help lead the organization through all aspects of deployment of learning and associates’ programs. You will be responsible for the administration and reporting using our learning systems including LMS, NovoEd, Degreed, and Fuel50. The Skills You Bring <ul> <li>Excellent project management, and well-thought-out decision making and critical thinking skills</li> <li>Experience driving improvements in streamlining organizational processes</li> <li>Use data and data analysis tools to provide key insights to influence business decisions</li> <li>Cultivate a broad network of relationships through mutual assistance, support and sharing information</li> <li>Strong written and verbal communications</li> <li>Ability to influence outcomes and pivot as new initiatives and priorities emerge</li> </ul> The Value You Bring <ul> <li>Collaborating and strategizing with the Fidelity Wealth Learning team to lead and execute implementation plans for new hire, tenured, and event-triggered learning programs while balancing the support of new programs.</li> <li>Responsible for managing scheduling, class participant communications including the training invitation, registration (create classes in the LMS and register associates) and pre-work/ post-work materials.</li> <li>Setting up audiences and making learning assignments, setting notification templates, and generating advanced reporting through the LMS.</li> <li>Providing administrative support and accountability including daily administration, reporting, employee inquiries/education on the LMS, and collaborating with internal customers</li> <li>Pulling and analyzing data from the LMS to create periodic reporting using Excel including course assignments, completions, and course feedback.</li> <li>Maintaining completion records and post-course feedback process</li> <li>Coordinating internal and vendor logistics (for class materials, training facilities, facilitator access, completion reporting, surveys, guidelines, catering, contingency strategy for inclement weather, etc.).</li> <li>Stage program communications for review as well as and create distributions lists.</li> <li>Technical producing, hosting and facilitating virtual and hybrid learning events in Zoom for large and small scale events.</li> <li>Developing and deploying program surveys to assess programs’ impact using Qualtrics.</li> <li>Using data and data analysis tools to provide key insights to influence business decisions and insight into associate progress and program health.</li> <li>Cultivate a broad network of relationships through mutual assistance, support and sharing information.</li> </ul> The Expertise You Bring <ul> <li>Bachelor’s degree</li> <li>5+ years of experience coordinating complex programs, events, and projects</li> <li>3+ years of experience with a learning management system (LMS)</li> <li>Experience and understanding of learning platforms and their capabilities to support the associate learning experience – NovoEd, Degreed, Fuel50, SumTotal</li> <li>Outstanding organizational skills allowing you to support multiple projects and tasks simultaneously</li> <li>Ability to establish rapport with senior leaders, managers, and associates</li> </ul>

Fidelity TalentSource

Learning Implementation lead

The Role Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Senior Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter, you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and build strong working relationships across the organization. As a Senior Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Expertise and Skills You Bring <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements. </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis. </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables. </li><li>Lead the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives. </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner. </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders such as Subject Matter Experts, and Business Partners. </li><li>Manage dependencies across teams and work on multiple projects simultaneously. </li><li>Proven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams. </li><li>5-7 years transferable experience. </li><li>Bachelor’s degree preferred. </li></ul> The Team WI Customer Solutions provides the WI Agile organization with business analysts and consultants. The Customer Solutions team is responsible for helping the business achieve results. Our role is to turn business objectives into useful plans and solutions that deliver outstanding customer value. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Business Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisitions Operations associate to work in Westlake TX! The Role As a Talent Acquisition Operations associate, you will partner with Talent Acquisition Partners, Account Managers, and the business to support the pre-offer, offer, and onboarding phases of the recruitment life cycle. Fidelity Talent Acquisition’s goal is to ensure every candidate at Fidelity has an exceptional experience entering Fidelity, and the TA Ops team plays a very significant role in delivering that experience. <ul> <li>Create job requisitions for Fidelity hiring manager’s full time roles for job postings.</li> <li>Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners.</li> <li>Monitor candidate progress through the recruiting process to ensure timely completion of tasks and documents.</li> <li>Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.</li> <li>Respond in a timely and professional manner to unexpected situations</li> <li>Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.</li> <li>Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.</li> <li>Develop relationships with internal groups in order to create strong partnerships to successfully onboard new hires and improve candidate experience.</li> <li>Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate seamless requisition creation, offer letter extension, and onboarding of new hires.</li> <li>Leverage Staffing expertise, organizational knowledge, and sound business judgment in order to contribute to the business and build credibility with candidates, clients, and business partners</li> <li>Contribute or own ad hoc projects on an as needed basis.</li> </ul> The Expertise and Skills You Bring <ul> <li>Bachelor’s degree</li> <li>Customer experience required</li> <li>Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce.</li> <li>Ability to take care of candidate needs while following company procedures.</li> <li>Demonstrates ownership to resolve candidate issues and provide appropriate solutions.</li> <li>Ability to empathize with and prioritize candidate needs.</li> <li>Experience in a fast paced, high energy environment</li> <li>Ability to handle difficult situations with high standards of professionalism and confidentiality</li> <li>A high aptitude to learn new things quickly and adapt to new situations</li> <li>Willing to take initiative and work independently</li> <li>Self-motivated individual with a high attention to detail and ability to prioritize</li> <li>Aptitude towards collaboration and teamwork</li> <li>Highly organized and efficient; skilled at multi-tasking</li> <li>Experience using MS Office, including Outlook, Excel, Word</li> <li>Experience using SharePoint and OneNote is a plus</li> <li>Proficiency in web-based recruiting systems preferred</li> <li>WorkDay experience is a plus</li> <li>Exposure to various compensation package structures including cash, variable pay, other incentives is a plus</li> </ul> The Team Fidelity Talent Acquisition is focused on attracting the best talent to the firm to help drive the best business results. Talent Acquisition Operations main responsibility is to drive the post offer process for all candidates and provide a smooth, easy experience into Fidelity Investments. On the Talent Acquisition Operations team, we take care to ensure all of our new hires are treated well, receive the attention they need, and are onboarded to the firm as accurately as possible. At Fidelity, our greatest asset is our people, and we focus on providing our qualified talent with a seamless onboarding experience. Company Overview: Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments: At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace The hourly pay rate range for this position is $25.00-27.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Associate, Talent Acquisition Operations

<h3>Service Model Design &amp; Transformation – Contingent Team Member</h3> Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design &amp; Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience. In this assignment, you will act as a member of a Design &amp; Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment. <h3>The Expertise You Have</h3> <ul> <li>An understanding of financial services/wealth management industry preferred </li><li>Consulting, design thinking, transformation, and/or project management experience highly desired </li><li>Ability to gather, analyze, and synthesize data to generate insights and new solutions </li><li>Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals </li><li>Creative thinker with strong execution capability </li><li>Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Proven ability to collaborate in a fast-paced, complex business environment </li><li>Strong executive presence and effective communication skills </li><li>A passion and aptitude for gathering information and exploring possibilities </li><li>Experience working and interacting with individuals of all levels and disciplines </li><li>Organized, with a history of achieving goals </li><li>Strong data and analytical skills </li><li>You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Learning and incorporating Agile methodologies and events into daily work </li><li>Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing &amp; collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done </li><li>Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time </li><li>Building practical measurement plans to test and learn new solutions </li><li>Implementing solutions in the organization and facilitating change management </li><li>Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes </li><li>Cross-training and supporting other Service Model Design &amp; Transformation Teams and Team Members as needed </li></ul> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

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