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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant and Network Services&nbsp;(GMNS) is the merchant network of American Express that acquires and maintains relationships with merchants that welcome American Express branded cards. Our goal is to be an indispensable payments partner to our merchant clients while simultaneously delivering differentiated products and services that meet or exceed their needs and drive revenue growth and premium economics for both the merchants and American Express.B2B is a critical priority for the Global Merchant Services business, and American Express, and this role offers a prime opportunity to be part of a strategic growth industry for the Enterprise. This role sits within the B2B Product, Partner, and Client Management Group (BPPC) within Merchant Services – U.S. and is responsible for overseeing a portfolio that contains 25 Merchants in the Freight and wholesale verticals of varying size from $8M+ to ~$250M.&nbsp;The Merchant accounts must be prioritized and organized both for business expansion and customer satisfaction.&nbsp;Our mission is to be warmly welcomed by Merchants and support their growth through American Express forms of payment including credit cards, virtual cards, Accounts Payable Automation, Buyer Initiated Payments (BIP), and innovative product offerings as they become available.How will you make an impact in this role?The Freight and Wholesale vertical offers an opportunity to deliver innovation and efficiency to provide incremental value to our merchant partners.&nbsp; The vertical presents a high level of interaction and engagement across the Blue Box. Managing this portfolio provides the opportunity to leverage strategic thinking, strong relationship management, and consultative selling skills to drive incremental revenue for American Express.Candidates considered for this position will demonstrate a robust account management and business development background, an ability to think innovatively, possess strong financial and analytical skills and the ability to lead in a fast-paced and highly complex environment while contributing to a fun and positive team dynamic as an informal leader. Core expectations are:<ul><li>Strategic Ownership: Build and execute a strong account growth strategy tailored to drive Merchant engagement, expand relationship contact maps, improve client satisfaction with the goal to grow profitable American Express share.</li><li>Sales Leadership: Identify, pitch, and close high-value opportunities across the portfolio. Use a consultative sales approach to uncover client needs and position American Express solutions to meet their needs.</li><li>Pipeline Development: Drive portfolio growth and retention by developing a strong pipeline. Proactively hunt for new growth opportunities within the portfolio, leveraging data, internal partners, and industry insights while also identifying areas of risk that require retention efforts.</li><li>Relationship Management: Cultivate and leverage relationships across the Merchant’s organization to identify opportunities for growth and expand American Express share. Build trust and credibility through strategic insight, responsiveness, and value delivery.</li><li>Project Management: Lead and manage multi-stakeholder initiatives internally and externally. Ensure flawless execution of client deliverables, campaigns, and enablement strategies.</li><li>Internal Collaboration: Partner with cross functional partners including Pricing, Legal, Marketing and more to align on client goals and deliver seamless, compliant solutions.</li><li>Performance Tracking: Deliver against goals by leveraging American Express assets to drive AXP revenue. Monitor portfolio performance against goals. Regularly report on wins, pipeline, risks, and market shifts.</li></ul>Minimum Qualifications:<ul><li>Experience in the Freight industry preferred</li><li>5–8 years of experience in B2B sales, account management, or client success</li><li>Proven track record of closing large, complex deals and managing senior relationships</li><li>Experienced relationship manager with proven ability to learn quickly, develop strong client relationships, sell-in initiatives and uncover new opportunities to grow revenue and share.</li><li>Strong communication with the ability to present to different audience types including Senior/C-level stakeholders. </li><li>Effective negotiation and project management skills, with the ability to prioritize effectively and drive results.</li><li>Excellent influence management skills and the ability to work collaboratively across a wide variety of external and internal partners.</li><li>Analytical with strong financial acumen that can critically think to problem-solve. </li><li>Self-starter and can operate in autonomy.</li><li>Collaborative team player with a will to win.</li><li>Solid foundation in Microsoft Office: PowerPoint and Excel</li><li>Bachelor’s degree required, MBA a plus</li><li>Candidate must reside or be willing to relocate on their own to the East Coast US.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Familiarity with financial statements: Income Statement, Balance Sheet and Cash Flows Statement.</li><li>Possess the ability to understand the unique challenges facing B2B merchants.</li><li>Knowledge of B2B payments, experience developing B2B marketing promotions and/or experience in B2B Issuing organizations a plus.</li><li>Virtual based position, candidates must live near city with airports preferred.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Senior Manager - Client Management (Virtual - East Coast US)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.&nbsp;Candidates are expected to reside in one of the following locations: Birmingham, AL or Huntsville, ALJob Responsibilities:Planning (10 – 20% of time)<ul><li> Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;</li></ul>Relationship management (10 – 20% of time)&nbsp;<ul><li>Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations</li></ul><ul><li> Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;</li></ul><ul><li>Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients</li></ul>Client solution (20 – 30% of time)<ul><li> Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;</li></ul><ul><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;</li></ul>Negotiate and close (20 – 30% of time)<ul><li> Seek opportunities to up-sell and cross-sell commensurate with the needs of the client</li></ul><ul><li>Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;</li></ul>Compliance (100% of time)<ul><li> Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge, Skills, Attributes, and ExperienceKnowledge and Skills:Relationship management&nbsp;<ul><li>Strong customer relationship building skills to follow through and motivate clients to act </li></ul>Consultative selling&nbsp;<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;</li></ul>Closing&nbsp;<ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers </li></ul>Influence &amp; persuasion&nbsp;<ul><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;</li></ul>Demonstrating value&nbsp;<ul><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;</li></ul>Results focus&nbsp;<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;</li></ul>Market, industry, &amp; product knowledge&nbsp;<ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation </li></ul>Attributes: ▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience:▪ Bachelor's degree preferred&nbsp;▪ Excellent sales experience, 3 - 5 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Account Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. Within GABM sits the Global Brand Strategy &amp; Insights team, responsible for defining &amp; accelerating the Amex Brand Strategy, delivering consumer insights, and elevating tools and learnings for the global Marketing Community.Our team is looking for an experienced Senior Manager – US Consumer Insights. This role will sit within our US Product &amp; Marketing Insights COE team to drive strategy and customer connectivity across key initiatives that are essential to success of the US Consumer Services (USCS) organization. This position reports to the Director of Membership Services Insights.Primary Responsibilities Include:<ul><li>Partner with American Express’s US Consumer Business (USCS) stakeholders to deliver against key strategic priorities, using customer insight&nbsp;&nbsp;</li><li>Use strategic focus, analytics and agility to consistently produce insights that drive better business results</li><li>Ensure business partners have a clear and actionable understanding of the American Express customer, through a synthesis across internal and external sources&nbsp;</li></ul>A qualified candidate:<ul><li>Translate research findings into compelling and actionable recommendations for the business</li><li>Takes a consultative approach; helps to articulate and prioritize information needs and translate into ‘researchable’ objectives</li><li>Strong analytical skills with ability to design research programs and methods to address business needs; can articulate rationale</li><li>Can effectively build relationships, partner, influence, and negotiate with stakeholders at all levels (i.e. BU, Dir, VP, SVP)</li><li>High energy, strategic thinker with proven ability to influence business partners and impact commercial outcomes</li><li>Strong executive presence with high degree of comfort in working with and presenting to senior leaders.</li><li>Has the agility and judgment to “read the room” and appropriately adapt to situations; is able to think on their feet</li><li>Innately curious and is always looking for the ‘why’ behind the data to uncover the insight&nbsp;</li><li>Demonstrates corporate maturity</li><li>Is a self-starter. Able to efficiently prioritize, problem solve, and handle changing priorities in a fast-paced environment</li><li>Operates with a can-do attitude. Effectively works through conflict or ambiguity and proactively seeks solutions to problems</li></ul>Additional Qualifications:<ul><li>7+ years in consumer insights / market research, with emphasis on quantitative market research leveraging advanced&nbsp;analytics (including conjoint, segmentation, TURF, etc.)</li><li>Mix of research or ad agency&nbsp;and&nbsp;client-side experience a plus</li><li>Demonstrates excellent written and oral communication skills with exceptional ability to inspire action and compelling recommendations</li><li>Marketing or market research related post-graduate degree a plus</li><li>Strengths in analytics and story-telling to turn research results into insights that influence business decisions</li><li>Ability to manage multiple projects and stakeholders simultaneously in order to embed insights into marketing.</li><li>Strong computer skills (Excel, PowerPoint, Word)</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, US Consumer Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.The Senior Manager, AENB Affiliate Relationship and Contract Management will manage the bank’s affiliate relationships through the third-party risk management lifecycle, including planning, due diligence, contract negotiation, ongoing monitoring, and termination. This role will drive effective program governance to promote safe and sound practices, transparency, operational discipline, and ensure compliance with Regulation W and the Interagency Guidance on Third Party Relationships: Risk Management.&nbsp;Strong attention to detail, risk management, leadership, collaboration, and communication skills are essential to succeed in this role, as it requires regular interaction with cross-functional teams and regulatory compliance work. The successful candidate will have a broad understanding of affiliate management practices, contracting, and governance frameworks, as well as the ability to ensure compliance with regulatory and policy requirements. An understanding of American Express products, processes, organization, and governance processes is required.Responsibilities:<ul><li>Execute the bank’s comprehensive contract management framework, which allows bank management and boards to effectively manage the bank’s contractual relationships with affiliates</li><li>Execute risk-based due diligence activities based upon defined criteria and risk assessments.</li><li>Monitor adherence to the bank’s Third-Party Management Policy (AENB 10) and Transactions with Affiliates Policy (AENB 58)</li><li>Facilitate regular ongoing bank management and affiliate discussions</li><li>Create and maintain service level agreements and related performance metrics, and ensure all activities are executed in accordance with Regulation W-23B and the Interagency Guidance on Third Party Relationships: Risk Management</li><li>Support affiliate management governance processes that identify and address risks, gaps, and action plans.&nbsp; </li><li>Ensure all activities are executed in accordance with Regulation W-23B and the Interagency Guidance on Third-Party Relationships: Risk Management</li><li>Maintain strong working relationships with key business partners in the Bank and the affiliate, including but not limited to: US Consumer Services, Global Commercial Services, Global Servicing Group, Credit and Fraud Risk, Technology, Legal, and Finance/Controllership.</li><li>Work closely with the AENB Affiliate Monitoring and Reporting Team to share monthly, quarterly, and annual performance results with Bank and Affiliate Operational and Executive Owners.&nbsp;</li></ul>Minimum Qualifications:<ul><li>3-5+ years of banking, operational risk, and/or relationship, vendor, or contract management experience, with a focus on developing and executing risk-based governance solutions</li><li>Strong relationship skills including the ability to effectively and professionally communicate and build positive working relationships with all levels within the organization</li><li>Strong written, oral, and presenting skills with the ability to influence business leaders and partners</li><li>Strong attention to detail and superior organizational and follow-through skills</li><li>Effectively works independently within a team construct while supporting teamwork and achievement of team objectives</li><li>Proven collaboration skills along with the ability to influence without authority</li><li>Demonstrated willingness to take initiative and act decisively</li><li>Strong understanding of U.S. banking systems and processes, technical skills/computer knowledge (including excellent Microsoft suite skills) a plus</li><li>Understanding of legal contracts and related governance activities</li><li>Undergraduate degree preferred, graduate degree a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager, AENB Affiliate Relationship and Contract Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Commercial Services (GCS) US Small Business Marketing team is at the forefront of digital innovation and delivers highlyengaging experiences to prospective business customers. The team strives to attract and convert new business customers through digital touchpoints in order to drive significant revenue growth for American Express. Through the use of innovative paid media tactics and creative, strategic partnerships with leading digital platforms and agencies, and a best-in-class website, the team delivers more than 50% of net-new spendacquired from small business customers.&nbsp;The Senior Analystof Small Business Card Shop will be a core member of the Prospect Marketing Site team and will support the full digital strategy for the Prop Card portfolio on the americanexpress.com Small Business website.&nbsp;This role will help create the best user experience onsite and drive acquisition goals. As we seekto evolve how we sell our suite of business cards to prospective businesses, personalization-driven experiences and capabilities are increasingly important. We are looking for a savvy digital marketer that can understand data, both qualitative and quantitative, and assistin building a high-impact roadmap for our card shop experience.Key Responsibilities<ul><li>Support the Prospect Marketingstrategy and manage operations for specific initiatives through campaign execution and legal reviews; have a good understanding of how to navigate conversations with legal counterparts and be able to delegate certain execution-related tasks </li><li>Plan/ideate, prioritize and manage site content/design updates and test-and-learn backlogs for business cards product pages; understand the team roadmap and learn how to properly prioritize and optimize tasks</li><li>Partner with cross-functional teams including Product, Digital Analytics, GCO, Compliance and Brand to execute new product pages or site enhancements&nbsp; </li><li>Find innovative ways to support our customers and improve the site experience </li><li>Leverage data analysis, both qualitative and quantitative, to better inform strategic pivots, influencing product owners and test-and-learn backlogs </li><li>Support Site go-to-market strategies for key product launches and refreshes</li></ul>Minimum Qualifications:<ul><li>Minimum 1-3 years professional work experience</li><li>Previous experience within the digital marketing and/or content marketing space preferred</li><li>Strong organizational skills, with great attention to detail and the ability to multi-task</li><li>Results driver with exceptional sense of accountability and ownership</li><li>Self-starter with strong problem-solving skills who can work independently, as well as within a team</li><li>Proven ability to build and foster relationships</li><li>Passion for thinking outside the box, looking externally to find inspiration</li><li>Great attitude and excited to learn</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree preferred</li><li>Experience in the financial services/B2B space a plus but not required</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst, Small Business Card Shop - Prop Cards

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:We are seeking an experienced Audit Manager with a strong interest and expertise in capital planning and treasury functions.Key Responsibilities include:<ul><li>Execute the internal audit process, including all requirements for audit planning, execution, and reporting for the Capital Planning portfolio of audits in accordance with supervisory expectations and the firm's policies and procedures</li><li>Validate management’s corrective actions to address audit findings and regulatory gaps.</li><li>Execute continuous business monitoring with an external perspective and an enterprise mindset</li><li>Update the Internal Audit coverage strategy to effectively assess the Company’s Capital Planning function </li><li>Remain current on US regulatory requirements specific to Capital Planning, including SR 15-19, Regulation Q, Regulation Y, the Enhanced Prudential Standards (Regulation YY), SR 12-7, among others</li><li>Collaborate with audit teams to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results</li><li>Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, and audit methodology&nbsp;</li></ul><h4>Minimum Qualifications:</h4><ul><li>3+ years of relevant experience in capital planning experience [across any of first, second or third lines of defense] within the financial Services Industry, at a Category I, II or III banking institution&nbsp;</li><li>BA, BS, or equivalent degree in accounting or finance related field&nbsp;</li><li>Subject matter expertise of US regulatory requirements relating to capital (e.g. CCAR, SR 15-19, Regulation Q, the Enhanced Prudential Standards (Regulation YY)</li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle</li><li>Ability to break down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate results and control recommendations with transparency and integrity</li><li>Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to management on potential control issues and solutions to close gaps.</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities</li></ul><h4>Preferred Qualifications:</h4><ul><li>CFA, CPA, CIA, CRMA certifications&nbsp;</li><li>Knowledge of other Treasury risk areas (e.g. ALM, liquidity risk)&nbsp;</li><li>Experience with using data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards</li><li>Experience with technology control testing including interface inputs, reports, application security, business continuity and third parties</li><li>Experience interacting with U.S. regulatory examiners</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Treasury Audit Manager - Capital

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.&nbsp; The Chief Technology Officer Organization's vision is to set the standard for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, amplify the technical heartbeat of the organization, and deliver great experiences to all American Express colleagues.&nbsp; About Enterprise Architecture: Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:1.Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.2.Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.3.Governance: this pillar is responsible for defining technical standards and developing innovative tools that automate controls to ensure compliance.4.Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. Responsibilities:&nbsp;<ul><li>Ensures Technology Platform solutions are aligned with the corresponding Platform Blueprint and Company Platform roadmaps; may be called on to be the Technology Platform Single Point of Contact (SPOC).</li><li>Focuses on cross-platform integration to use and optimize platform capabilities.</li><li>Ensures the engineered environment meets the specification in terms of business requirements, application design and infrastructure requirements, i.e. accountable for the platform integration performance and efficiency.</li><li>Performs hands-on solution architecture design work and actively participates in design and code reviews to ensure both delivery of desired business outcomes and alignment to enterprise standards.</li><li>Provides input and functional direction to the Technology Platform’s API strategy and implementation roadmap.</li><li>Works with Business and Data Architects to align and incorporate their input into platform solutions.</li><li>Responsible for coaching and mentoring engineering resources on solution architecture, providing advice, mentorship and assistance to less experienced colleagues as required.</li><li>Identifies technical solutions and business process improvements in support of the business and IT strategic direction.</li><li>Finds opportunities to embrace innovative technologies.</li><li>Interacts with business partners and product engineering teams to share and direct architecture practices that may affect business solution delivery.</li><li>Provides architectural governance, reviewing projects to ensure alignment to architectural and technical strategy by driving Technology Platform to Platform Architecture Review (PAR) approval level.</li><li>Advises product delivery resources on the best time to engage dependent teams (for example, database engineering teams).</li><li>Ensures accurate asset information is documented and recorded in the appropriate repositories for the assigned portfolio.</li></ul> Qualifications:<ul><li>4-5 years of hands-on programming experience meaningful to the assigned Technology Platform in a professional environment and/or comparable experience such as:</li><ul><li>Advanced hands-on experience with application solution architecture design and end-toend software development of complex distributed (multi-tiered) systems.</li><li>Prior experience in multiple IT disciplines with a confirmed understanding of architectural concepts (business, data, technical and solution) and track record of implementation.</li><li>Extensive experience using a systems analysis and design methodology that is applicable to an agile product environment.</li><li>Bachelor’s Degree in computer science, engineering, information systems or related field required; advanced degree preferred.</li></ul><li>Prior hands-on experience with one or more core technology stack components within the assigned portfolio, such as relevant frameworks and/or programming languages.</li><li>Advanced to authoritative level knowledge and understanding of solution architecture, complex application systems design and platform integration via modern approaches (i.e. RESTful APIs, event-driven layered Architecture, Message brokers ).</li><li>Experience integrating with core banking systems, payment gateways, fraud/risk platforms, and external bank rails.</li><li>Proven understanding of relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.).</li><li>Ability to perform system design reviews to ensure selection of appropriate technology, efficient use of resources, and alignment to strategic platform roadmaps.</li><li>Channel-specific solution architecture skills as required by the assigned platform, such as web, mobile, voice or interactive media.</li><li>Advanced skills with Open Source components, frameworks and complex systems integration.</li><li>Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization techniques.</li><li>Able to participate in the prevention, diagnosis, and resolution of system outages as a leader in the underlying architecture.</li><li>Experienced level understanding of relevant SDLC methodologies, practices and compliance policies/procedures.</li><li>Deep business capability domain knowledge relative to the assigned portfolio.</li><li>Able to acquire results with an emphasis on reducing cycle time and growing the speed to market of new products.</li><li>Excellent interpersonal skills (verbal and written), as well as effective consultative and influential leadership skills.</li><li>Well versed in current industry best practices regarding solution delivery disciplines.</li><li>Strong business insight with the ability to identify key issues and their impact in a broad business context.</li></ul>Annual Range: $120,000.00 to $210,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Solutions Architect - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses.&nbsp;The mission of the Business Banking team within GCS is to create banking products that are the best choice for our small business customers.&nbsp;We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.This Analyst, Acquisition Strategy, GTM &amp; Insights – Business Banking Product Management position is an exciting opportunity to join a dynamic team and support the future strategy and growth of our Business Banking product suite. This role will be responsible for helping support our Acquisition product strategies, play a key role in helping plan and execute on Go-to-Market strategies tied to new/enhanced product feature launches, help develop and manage our product marketing claims and disclosures, conduct competitive intelligence and gather industry insights, and provide overall support to the Acquisition and Engagement Product team.&nbsp;This role will work cross functionally with several groups including Marketing, BCA Product Management and Development, UX Design, Commercial MR COE, CCA Rewards &amp; GTM Product Management, Finance, Analytics, Legal, GCO, Operational Excellence, Operations, Servicing, US SME, and more.Key Responsibilities:&nbsp;<ul><li>Help define and optimize Business Banking acquisition strategies to drive profitable product acquisitions and deepen engagement across our customer’s relationships</li><li>Support key GTM launch planning and execution efforts including working cross-functionally with Marketing to PMO product changes, developing new feature claims/disclosures and executing on associated legal approval review processes, and analyzing post launch results</li><li>Support future channel expansion efforts to help Business Banking scale new accounts</li><li>Manage all product claims, disclosures, FAQs and guidelines; lead annual claims PRSAs</li><li>Help refresh existing claims and develop new Marketing claims based on voice of customer and product insights</li><li>Conduct competitive intelligence, industry benchmarking and small business owner insights gathering and analyzation</li><li>Update and provide ongoing management of Business Banking product toolkit(s)</li><li>Provide general portfolio management support to a team of 3 Sr./Managers</li><li>Help manage team budget and invoicing</li><li>Ad-hoc projects as needed</li></ul>Minimum Qualifications:&nbsp;<ul><li>The ideal candidate is a proactive, organized, and a results-oriented individual</li><li>Ability to build relationships and collaborate effectively</li><li>Exceptional oral and written communication skills and strong project management experience with the ability to manage multiple priorities / projects</li><li>Customer-first, curious mindset with a desire to create and deliver best-in-class customer experiences</li><li>A structured thinker with strong problem solving and analytical skills</li><li>Understanding of digital marketing best practices</li><li>The ability to translate information and insights into strategies</li><li>Comfort working with white space, flexible, and ability to handle change</li><li>Banking or financial services experience</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:<ul><li>Prior experience in product marketing or product management</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management (Business Banking)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.&nbsp; The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.&nbsp;The Executive Administrative Assistant is a critical member of this team who provides organizational support, ensures that the team’s logistical needs are met, and helps to promote a positive atmosphere and work culture. We are looking for a highly pro-active individual with strong organization and interpersonal skills, who thrives in a dynamic environment, to join our team.Key Responsibilities:The Executive Administrative Assistant is responsible for providing office management and administrative support to the Vice President – Risk &amp; Remediation and their team.The Executive Administrative Assistantt will interact with executives and senior management across American Express. The candidate should demonstrate strong executive presence, and an ability to act strategically in an information intensive and fast-paced environment. The Executive Assistant will also assist in the coordination of special projects and ad hoc administrative requests, as required.&nbsp;How will you make an impact in this role?·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange, confirm, and proactively manage detailed calendars, handling all aspects of complex senior-level meetings and related logistics·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain headcount reporting, organizational charts, and distribution lists·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support onboarding and offboarding colleagues·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage complex travel arrangements and itineraries ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare travel and expense reports on a timely basis·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exercise discretion in dealing with highly sensitive and confidential information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and execute employee communications, including but not limited to, preparation of Town Halls, executive memorandums, and conference calls·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Actively support planning for team building and employee engagement activities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Anticipate needs and take initiative to solve scheduling or administrate challenges before they arise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other related projects and duties as requestedRequired Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Undergraduate degree required·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience supporting multiple senior leaders and their teams in a fast-paced environment is highly preferred·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong verbal and written communications skills ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be a self-starter with the ability to manage multiple tasks efficiently and effectively while meeting tight deadlines·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ability to exercise sound judgment, act independently, and be resourceful·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must have strong interpersonal skills, high attention to detail, and ability to maintain composure under pressure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ambition and strong work ethic with an intense will-to-win·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Desire to understand the goals of the team and our partners·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)Preferred Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with any of the following business applications: Ariba, Concur, Webex, ConfluenceSalary Range: $24.05 to $48.10 hourly + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Exec/Admin Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.How will you make an impact in this role?Serve as a tenured Product Owner and thought leader to create, support, and execute ona Global Commercial Services Mobile Product Vision and Roadmap, including integrating experiences for small business users and evolving our middle market solutions to help deliver the best digital experiences to our customers.The ideal candidate will have proven ability leading project delivery end-to-end, setting a vision for a mobile app, managing large integrations, collaborating with engineers, providing thoughtful design feedback, managing stakeholder partner teams, and building metrics to measure success. What you'll be doing: <ul><li>Evolvingour mobile strategy for Business users at American Express in partnership with product management leadership and departmental partners, aligning with overall enterprise goals and customer needs</li><li>Developing a clear, data-informed vision for how mobile can serve business customers most effectively across user roles, relationships, and products</li><li>Program managing initiatives related to mobile to work across multiple teams and partners to deliver efficiently</li><li>Planning and delivering a product backlog, prioritizing stories, and shipping high-quality, functional software with the help of a cross-functional team </li><li>Collaborating with external and internal partners to define functionality. Documenting epics, business rules, use cases, and process flows</li><li>Leading projects independently from end-to-end. Building consensus while also identifying risks and removing roadblocks</li><li>Partnering on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our products</li><li>Optimizing both customer experience and performance in market; defining and monitoring adoption, engagement, and satisfaction metrics</li></ul>What you should have: <ul><li>Extensive experience as a business analyst, product owner and/or product manager role</li><li>Awareness of trends in experience &amp; design as an avid user and proponent of mobile apps, including an understanding of suites of app strategies</li><li>Excellent customer experience intuition;demonstrated success in creating innovative and user-friendly products and customer-facing features</li><li>A good balance of technical knowledge and business acumen with experience working with engineers and designers on large, complex production systems in an agile environment</li><li>Sound business judgment with confirmed ability to influence others, and a consistent track record of taking ownership and driving results</li><li>Ability to effectively prioritize features with proven data-driven decision making and quantitative analysis skills</li><li>Adaptability with quickly changing priorities and conditions</li><li>Strong relationship &amp; communication skills to influence decision making and communicate at multiple organizational levels</li><li>Personal accountability and the drive to strive for best-in-class experiences</li></ul>What&nbsp;we're looking for in you: <ul><li>Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations </li><li>Proactivity: Always striving to deliver great products. Proactive, self-driven, curious, loves learning</li><li>Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly</li><li>Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well </li><li>Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change</li><li>Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude</li><li>Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup</li><li>Expertise: In the know about the latest and greatest happenings in the mobile world; an extra bonus if experience is in the business, expense management, or banking spaces</li><li>Innovation: Act as a thought leader and internal advocate for mobile innovation in the business space</li></ul>What we would prefer:<ul><li>Bachelor's degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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