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<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.<p>With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.</p><h2>What are the requirements for this job?</h2><ul><li><p>High school diploma or equivalent</p></li><li><p>Proven ability to provide an exceptional customer experience</p></li><li><p>Drive to set and achieve targeted goals</p></li><li><p>Prior sales experience, retail preferred</p></li><li><p>Demonstrated communication, consultative, interpersonal and organizational skills</p></li><li><p>The willingness to follow up with customers</p></li><li><p>Experience and desire to work with technology</p></li><li><p>Valid in-state driver’s license and an acceptable, safe driving record</p></li><li><p>Why should I come work for AutoNation?</p></li><li><p>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</p></li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Sales Associate eComPhone

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>Working on the Service Operations Team, the Service Advisor acts as the liaison for repair shops and fleet customers. In this position, you will help us grow the fleet vertical by providing exceptional customer service, minimizing any down time, and scheduling regular preventative maintenance and additional repairs.  Additionally, you will be responsible for explaining any recommendations to the customer in easy-to-understand language and suggest opportunities to keep the fleet vehicles safe, establishing RepairSmith as THE go-to vendor for fleet maintenance and repair services.<h2>WE WILL DEPEND ON THIS PERSON TO</h2><ul><li>Proactively&nbsp;reach out to fleet customers to&nbsp;set, confirm and prepare for appointments so they can have a great service experience&nbsp;</li><li>Determine vehicle needs based on&nbsp;fleet vehicle information and predetermined pricing/packages;&nbsp;walk through possible issues over the phone&nbsp;with authorized individuals&nbsp;</li><li>Use a consultative selling process to assist&nbsp;fleet customer&nbsp;in planning for ongoing required maintenance of their vehicles; set up regular maintenance schedule&nbsp;</li><li>Produce repair orders for customers, including cost&nbsp;using the negotiated fleet contract, as well&nbsp;as&nbsp;time estimates,&nbsp;minimizing any down time,&nbsp;with full transparency&nbsp;</li><li>Assist in producing negotiated fleet prices and packages when necessary&nbsp;</li><li>Order required parts in advance and coordinate with dispatch team&nbsp;</li><li>Follow up with&nbsp;fleet&nbsp;on the status of their vehicle(s),&nbsp;based on how the&nbsp;fleet&nbsp;customer wants to be informed</li><li>Get authorization for additional recommended repairs when applicable&nbsp;</li><li>Follow up with&nbsp;fleet&nbsp;customers to ensure satisfaction&nbsp;</li><li>Assist with producing monthly statements and organizing repair orders&nbsp;</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>YOU SHOULD HAVE</h2><ul><li>Prior sales experience preferred&nbsp;</li><li>Prior Automotive experience preferred&nbsp;</li><li>Prior fleet management or relevant experience preferred&nbsp;</li><li>Proven ability to provide an exceptional customer experience&nbsp;</li><li>Ability to set and achieve targeted goals</li><li>Demonstrated communication, consultative, interpersonal and organizational skills&nbsp;</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology (AllData,&nbsp;ShopBoss, etc.)&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>ASE certification is a plus&nbsp;&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Service Advisor

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>"Love fixing cars but dislike the shop? Join our team of Mobile Automotive Repair Technicians at AutoNation Mobile Services! Enjoy a company provided van with state-of-the-art tools and all of the perks of being a full time employee while working independently. We offer car repair services at our customers' homes or offices. With no shop overhead, we are able to provide our Auto Mechanics top hourly pay PLUS a competitive bonus incentive plan. <br><br>Enjoy our great benefits package that you're eligible to select on Day One, and flexible four day work weeks. You have the ability to grow and advance your career through on-the-job training and also take advantage of internal promotion opportunities. AutoNation Mobile is a fast-growing nationwide company and we're excited for you to come grow with us!"<p>WE WILL DEPEND ON THIS PERSON TO<br><br>Customer Service:<br>• Greet Customer's in a friendly manner upon arrival<br>• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle<br>• Provide an exceptional customer experience to drive loyalty<br><br>Technical:<br>• Utilize smart devices at an advanced level to perform daily job tasks such as:<br>o parts ordering<br>o logging stories<br>o documenting Multi-point inspection details and recommendations<br>• Use smart applications efficiently to communicate internally and externally (Microsoft Teams, Outlook, etc.)<br>• Perform vehicle repairs within regular scope of work (excludes items such as steering rack, fuel tank, engine teardown)<br>• Diagnose and assess any circumstance and situation, depending on scope of work, either perform repair or sublet repair to partner shops<br>• Diagnose and repair vehicles to ensure customers can drive away feeling safe and at ease<br>• Work as part of a team to solve technical problems quickly and effectively<br><br>Operational Responsibilities:<br>• Provide labor and time estimates for additional automotive repairs<br>• Secure Parts as needed to complete scheduled and/or additional repairs<br>• Must have the ability to lift up to 50 pounds<br>• Performs other duties as requested by manager<br><br>YOU SHOULD HAVE:<br>Minimum of 3 years of recent professional automotive repair experience<br>ASE certifications and/or technical school are preferred<br>Knowledge in working and using repair shop software (AllData, Mitchell 1, etc)<br>Valid driver's license (clean background)<br>A desire to provide an extraordinary customer experience<br>Speaking and writing in English is required, Spanish is a plus<br>High school diploma or the equivalent<br><br>WORKING WITH US:<br>Flexible Schedule: 4 days on, 3 days off every week!<br>Competitive pay (DOE)<br>Paid vacation time<br>Benefits on Day ONE: medical, dental, and vision insurance<br>Access to state of the art tools and equipment (you do not bring your own)<br>Company branded vehicle provided<br>Work clothes (uniforms) and safety gear provided&nbsp;</p><p>DOT Prerequisites: &nbsp;Employment will be contingent upon the successful completion of all prerequisites required by the U.S. Department of Transportation (DOT) / Federal Motor Carrier Safety Administration (FMCSA) regulations, including a physical and medical certification. &nbsp; &nbsp;</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Automotive Technician - Mobile Repair

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Sales Associate interacts with hundreds of customers to help guide them in their vehicle purchase in our no-haggle sales environment. With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms that ensure payment options meet their lifestyles, budgets, and expectations and close the deal.<h2>What will I do?</h2><ul><li>The Sales Associate interacts with hundreds of customers to help guide them in their vehicle purchase in our no-haggle sales environment.&nbsp;</li><li>With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms that ensure payment options meet their lifestyles, budgets, and expectations and close the deal.</li><li>Our Sales Associates provide an exceptional customer experience, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.</li></ul><h2>What are the requirements?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Pay Plan</h2><ul><li>Getting Started: Months 1-3</li><li>Earn a base salary or hourly rate depending on the store and location, with additional bonuses paid on units sold, customer service scores and more. You and your manager will review your sales results at the end of each month to help you understand how to maximize our incentive compensation plan.</li></ul><h2>&nbsp;<br>Accelerate Forward: Months 4+</h2><ul><li>At the beginning of month 4, you will move to your store’s commission pay plan, allowing you to control your financial destiny. You’re now ready to benefit from competitive commission pay based on several components including gross profit and customer service.</li></ul><h2>&nbsp;<br>Why should I work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Sales Associate

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The&nbsp;Skilled Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp;<br>How will I know if I am successful?</h2><ul><li>The performance of a Skilled Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp;<br>What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>Requires a minimum of 3 years of experience as a Mercedes-Benz certified dealership technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp;<br>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Mercedes-Benz Skilled Automotive Service Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The&nbsp;Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp;<br>How will I know if I am successful?</h2><ul><li>The performance of a Certified Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp;<br>What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>Requires a minimum of 2 years experience as an automotive technician</li><li>Successful completion of all manufacturer required training and coursework to be at least classified as a GM Certified Technician (including one (1) to three (3) GM certifications and any additional Company required training</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp;<br>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Certified Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The&nbsp;Condition Report (CR) Writer assesses vehicle condition through inspecting vehicles for damage, missing parts and/or mechanical problems. Post inspection, the CR Writer documents the vehicle condition as well as repair/replacement cost estimates. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Utilizing a tablet to complete all details of the Condition Report (documentation related to vehicle condition including vehicle identification data, condition description, repair costs estimates and photographs).</li><li>Making recommendations for reconditioning to increase vehicle value.</li><li>Conducting assessments of vehicle condition upon delivery documenting any damage or repair required for paint, engine, AC/heater operation, electronics and tires.</li><li>Maintaining current knowledge of applicable labor rates, parts charges and manufacturer's updates; adhere to work instructions/procedures regarding inspections/documentation</li><li>Demonstrating commitment to workplace safety by following predetermined safety procedures.</li><li>Providing sale day assistance including lane coordination, locating and moving vehicles, and starting or jumping vehicles.</li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li>High School diploma or equivalent required.</li><li>ASE and/or ICAR certifications or background in automotive repair and cost estimating required.</li><li>Ability to multitask.</li><li>Organization and follow-up skills.</li><li>Previous body shop experience preferred.</li><li>Ability to drive vehicles with standard and automatic transmission.</li><li>Reasonable computer skills, ability to use a mobile computer device.</li><li>Organization and follow-up skills.</li><li>Regularly required to stand, walk, reach and kneel.</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Auto Auction Condition Report Writer

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>We are seeking a dynamic and results-oriented Call Center Manager to lead our team to deliver exceptional customer experiences while fostering a culture of growth, accountability, and collaboration. The ideal candidate will balance a focus on operational performance, including key performance indicators (KPIs), with a strong commitment to developing their team and cultivating leadership potential at all levels.<br>This role requires a proven leader who can strategize, inspire, and execute operational excellence, ensuring our team exceeds expectations for service quality and efficiency.<p>Key Responsibilities:</p><p>Operational Leadership:</p><ul><li>Oversee daily call center operations to meet and exceed KPIs, including service levels, average handle time (AHT), customer satisfaction, and adherence metrics.</li><li>Analyze call center performance data to identify trends, drive continuous improvement, and achieve strategic business objectives.</li><li>Implement and refine processes, systems, and tools to improve efficiency and effectiveness.</li><li>Ensure compliance with all company policies, procedures, and applicable regulations.</li></ul><p>People Development and Leadership:</p><ul><li>Partner with Recruitment, training, and onboarding teams to ensure alignment with organizational values and goals.</li><li>Coach and mentor team leads and agents to maximize their potential and advance their careers.</li><li>Create and sustain a positive, inclusive, and collaborative work environment.</li><li>Conduct regular performance reviews, providing actionable feedback and personalized development plans.</li></ul><p>Customer-Centric Strategy:</p><ul><li>Champion a customer-first philosophy to deliver exceptional service experiences consistently.</li><li>Collaborate with cross-functional teams to address systemic challenges, innovate solutions, and align customer service initiatives with company objectives.</li><li>Solicit and act on feedback from customers and employees to improve satisfaction and loyalty.</li></ul><p>Leadership Communication:</p><ul><li>Provide clear, consistent communication of goals, expectations, and progress to all levels of the team.</li><li>Serve as a liaison between executive leadership and frontline employees, ensuring transparency and alignment.</li><li>Foster a culture of recognition, accountability, and continuous improvement.</li></ul><p>Qualifications:</p><p>Required Skills &amp; Experience:</p><ul><li>Proven experience in call center management, with a track record of delivering strong performance results.</li><li>Strong people leadership skills, including coaching, team-building, and conflict resolution.</li><li>Analytical mindset with proficiency in data analysis and KPI management.</li><li>Exceptional communication skills with the ability to inspire and influence at all organizational levels.</li><li>Adaptability and problem-solving skills to thrive in a dynamic, fast-paced environment.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Contact Center Manager

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2><p><br>Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.</p><h2><br>What Will I Do Every Day?</h2><ul><li><p>Set, confirm and prepare for appointments with customers so they can have a great service experience</p></li><li><p>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</p></li><li><p>Greet customers in a friendly manner when they arrive</p></li><li><p>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</p></li><li><p>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</p></li><li><p>Produce repair orders for customers, including cost and time estimates, with full transparency</p></li><li><p>Communicate frequently with technicians and parts associates to ensure timely completion of work</p></li><li><p>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</p></li><li><p>Follow up with customers to ensure satisfaction</p></li><li><p>Gain superior product knowledge to effectively help customers</p></li><li><p>Provide an exceptional customer experience to drive loyalty</p></li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li><p>High school diploma or equivalent</p></li><li><p>Proven ability to provide an exceptional customer experience</p></li><li><p>Ability to set and achieve targeted goals</p></li><li><p>Prior sales experience preferred but not required</p></li><li><p>Demonstrated communication, consultative, interpersonal and organizational skills</p></li><li><p>The willingness to follow up with customers</p></li><li><p>Experience and desire to work with technology</p></li><li><p>Valid in-state driver’s license and an acceptable, safe driving record</p></li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

18 Procurement / Operations Jobs in Longwood, FL 32750, USA