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<h4>Description</h4>6+ Month Contract Investment Support Analyst – High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have <ul><li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: <ul><li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> The Skills You Bring Skills and Knowledge<ul><li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com

Fidelity TalentSource

End User Technician

Responsive recruiter Benefits/Perks<ul><li>3- and 4-day work weeks</li><li>Some weekends and holidays required</li><li>Full-time benefits including matching 401(k)</li><li>Flexible Scheduling</li><li>Incentive Plans</li><li>Growth Opportunities </li></ul>Job SummaryThe Radiology Technician performs radiographic and other diagnostic imaging procedures to assist providers in the diagnosis of injuries and disease. The Radiology Technician will cross-train and assist in other areas of the clinic as operational needs require. Responsibilities&nbsp;<ul><li>Greet each patient, verify identity at each encounter, explain procedures to be performed, and address patient questions and concerns in a kind and caring manner.</li><li>Prepare and position the patient for diagnostic imaging procedures.</li><li>Practice radiation protection techniques to minimize radiation to patients and staff.</li><li>Process images and review for proper identification and quality control.</li><li>Ensure compliance with approved radiology techniques and all company policies and procedures.</li><li>Perform routine maintenance, diagnose malfunctions, and make minor repairs on equipment, arranging for repairs as needed.</li><li>Observe safety and security procedures; promote a safe and pleasant work environment.</li></ul> Qualifications<ul><li>Associate degree or equivalent from two-year college or technical school or six months to one-year related experience and/or training. &nbsp;</li><li>ARRT-registered preferred.</li></ul> PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

American Family Care

Registered Technician

Benefits/Perks<ul><li>3- and 4-day work weeks</li><li>Some weekends and holidays required</li><li>Full-time benefits including matching 401(k)</li><li>Flexible Scheduling</li><li>Incentive Plans</li><li>Growth Opportunities </li></ul>Job SummaryThe Radiology Technician performs radiographic and other diagnostic imaging procedures to assist providers in the diagnosis of injuries and disease. The Radiology Technician will cross-train and assist in other areas of the clinic as operational needs require. Responsibilities&nbsp;<ul><li>Greet each patient, verify identity at each encounter, explain procedures to be performed, and address patient questions and concerns in a kind and caring manner.</li><li>Prepare and position the patient for diagnostic imaging procedures.</li><li>Practice radiation protection techniques to minimize radiation to patients and staff.</li><li>Process images and review for proper identification and quality control.</li><li>Ensure compliance with approved radiology techniques and all company policies and procedures.</li><li>Perform routine maintenance, diagnose malfunctions, and make minor repairs on equipment, arranging for repairs as needed.</li><li>Observe safety and security procedures; promote a safe and pleasant work environment.</li></ul> Qualifications<ul><li>Associate degree or equivalent from two-year college or technical school or six months to one-year related experience and/or training. &nbsp;</li><li>ARRT-registered preferred.</li></ul> PS: It’s All About You!&nbsp;&nbsp;American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.&nbsp;We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.&nbsp;Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.

11 Technician Jobs in Massachusetts