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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?The Financial Analyst of Regulatory Reporting is a part of the American Express Global External Reporting Controllership team. This role will provide a diversified experience by incorporating responsibilities across multiple regulatory reports; i.e. FFIEC31, FR2644, FR2900, etc. &nbsp;The open position covers a variety of responsibilities:<ul><li>Prepare daily, monthly, quarterly, semi-annual and annual reports filed with the Federal Reserve, Office of the Comptroller of the Currency, and Consumer Financial Protection Bureau.</li><li>Research and manage the communication and implementation of new and evolving regulatory requirements; this includes interpretation of new or revised GAAP and Regulatory standards and their applicability to Regulatory and SEC reporting.</li><li>Assess new products and work with the project teams to ensure reporting needs are defined, understood and implemented in accordance to guidance.</li><li>Assist manager with the production, organization and retention of reporting positions.</li><li>Provide education on new standards to manager and reporting teams.</li><li>Preparation of monthly financial close variance discussion and analysis.</li><li>Liaise with external reporting, quality assurance, treasury, finance, and other affiliate teams to represent the needs and required deliverables of the Bank as well as assist in improving company-wide processes related to regulatory reporting.</li><li>Support inquiries and requests from various Federal regulators and internal and external auditors.</li><li>Performance of other specific duties, responsibilities, analysis of results and special projects as required or assigned by the Regulatory Reporting Manager.</li></ul>Minimum Qualifications<ul><li>Undergraduate degree in Accounting or Finance.</li><li>3+ years of financial reporting and accounting experience.</li><li>Individual should have a strong understanding of U.S. Generally Accepted Accounting Principles (GAAP).</li><li>Self-motivated individual with strong organizational and relationship building skills.</li><li>Ability to interpret and assess government publications.</li><li>Positive attitude and flexibility to deal with and drive change in a fast-paced environment.</li><li>Strong project management skills with ability to deliver against deadlines while managing multiple tasks.</li><li>Proven ability to effectively interact and present across all levels of the organization including Bank leadership/officers and Board members as well as with external regulators.</li><li>Individual should be detail-oriented and a team player with strong analytical, interpersonal, and verbal and written communication skills.</li></ul>Preferred Qualifications<ul><li>Banking experience strongly preferred, specifically working with regulatory examiners.</li><li>Regulatory and SEC reporting experience is preferred.</li></ul>Non-considerations for sponsorship:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Financial Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Salt Lake City, UT! <h3>The Role</h3> The Digital Services Experience team in Fidelity Brokerage is looking for an experienced Senior Full Stack Engineer to join their Account Opening and Maintenance team, to develop high-quality, testable, readable, and easily maintainable code. The candidate should participate in and lead all phases of the development process, from conception to deployment as a member of an agile, multi-functional team. The position is based in Durham, North Carolina and will do hands on development and provide technical leadership and mentorship for junior members of the team. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor’s in computer science or related major with 5+ years of full-stack development experience. </li><li>3+ years expertise in Angular. Exposure to many frameworks is a nice to have. </li><li>5+ years experience with Typescript, Core JavaScript, HTML 5 and CSS, Vue.js </li><li>3+ years experience in building, deploying and operating applications in the Cloud (AWS Serverless, EKS, KMS, Step Functions, Lambda, S3, Kubernetes). AWS / Azure certifications preferred. </li><li>Experience in automation (Jenkins pipelines, automated regression testing, continuous integration/deployment) </li><li>Experience of consuming and crafting RESTful APIs, and good knowledge of standard methodologies in API design. </li><li>Experience of using node.js and a good understanding of npm packages. </li><li>Participation in the design and architecture of full stack software solutions. </li><li>Experience with GraphQL and NestJS. </li><li>Experience with DevOps CI/CD practices, TDD, knowledge of modern testing framework is a plus </li><li>Strong analytical, communication, and organizational skills and the ability to handle various tasks at a given time. </li></ul> <h3>The Team</h3> Our Account Opening and Account Management team builds highly critical and outstanding experiences for millions of Fidelity customers. We focus on crafting rich and compelling web and native experiences using the best Angular practices by way of robust tooling to provide deep financial insights, enabling ‘on the go’ financial management and spending needs. We work in a collaborative and fast-paced environment, with a culture of learning, coaching and mentoring. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Fidelity TalentSource

Full Stack Engineer (Angular, GraphQL, AWS)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB) is the U.S. banking arm of Amex, generating over 60% of the company’s revenue through payments, financing, and savings products. The AENB HQ team, led by the Chief Operating Officer, supports Bank operations, partners with affiliates, and ensures compliance with laws, regulations, and internal goals.The AENB Strategy and Execution Team includes AENB Strategic Plan and Bank Products, HQ Platforms and Capabilities, and the Enterprise Program Management Office (EPMO).The EPMO Governance and Reporting Team establishes the strategy and execution for the Enterprise Project Governance Framework.This Project Governance Framework aims to manage project delivery risks which can impact operating effectiveness as well as expose the Bank to financial loss, reputational damage, operational losses, and increased regulatory scrutiny. Managing project delivery risks throughout the project lifecycle involves identifying, measuring, controlling, and reporting those risks in a timely manner.&nbsp;We’re hiring Managers of Governance and Reporting to help embed strong control management with Project Management through collaboration across business units.Key Responsibilities:<ul><li>Implement consistent tools and methodologies to support governance and execution of projects</li><li>Perform periodic Quality Assurance assessments of project artifacts to help ensure project teams are applying the right practical and regulatory rigor to effectively manage project risks</li><li>Collaborate across the Enterprise to develop and track project plans (scope, schedule, budget)</li><li>Support strategic forums, governance processes, and share insights across communities</li><li>Maintain standards and procedures for executing the Project Governance Framework</li><li>Manage internal and external exams and reporting processes</li><li>Support training aligned with the Project Governance Framework</li><li>Integrate regulatory updates into frameworks and training materials</li><li>Share best practices and key insights across the enterprise</li></ul>Required Qualifications:<ul><li>4+ Years experience in risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Translating risk strategies and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure relevant risks are managed within agreed thresholds</li><li>Implementing risk governance frameworks </li><li>Creating, communicating and ensuring understanding and adherence to risk procedures and standards </li><li>Supporting the risk exam management processes</li></ul></li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager of Governance and Reporting | AENB Enterprise Program Management Office

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Regulatory Exam Lifecycle Management team (“RELM”) in Global Risk and Compliance is the center of expertise for U.S. regulatory exams and remediation of regulatory findings for American Express.RELM supports the end-to-end lifecycle of U.S. regulatory exams and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express. We partner closely with all parts of the business – from senior decision makers to their teams –to support their interactions with regulators that oversee American Express National Bank (AENB) and American Express broadly, with a focus on responses to regulatory requests and walkthroughs. We continue that partnership when regulatory reviews result in findings (e.g., Matters Requiring Attention) or recommendations, supporting business units as they implement change.How will you make an impact in this role?<ul><li>The RELM Manager is primarily responsible for supporting regulatory exams across a portfolio of U.S. operations and plays a critical role in driving required transformation across the enterprise. This is a highly visible and strategic position with significant and regular interaction with senior leaders across the company and our external examiners.</li><li>This Manager position is in New York City, NY with hybrid in-office requirements (3 days a week in the office, or more as needed based on in-person regulatory interactions).</li></ul>Responsibilities:<ul><li>Seamlessly execute regulatory exams&nbsp;beginning with announcement of the exam through closure.</li><li>Support the execution of regulatory response and remediation processes, including formal remediation project tracking and reporting until closure of findings.</li><li>Engage business partners to respond to examiners’ requests, and ensure that responses are accurate, timely and complete.</li><li>Provide strategic guidance to internal stakeholders and others on engaging with regulators and ensuring their needs are met.</li><li>Maintain transparent communications to ensure relevant information is communicated to key stakeholders and expectations are clear in accordance with American Express standards.</li><li>Partner closely with:</li></ul>oBusiness colleagues throughout the exam and response/remediation lifecycle, especially with respect to sharing learnings, best practices and key information pertaining to regulatory areas of focus.oRELM colleagues to thoroughly review prior exam materials, regulatory handbooks and previously closed or outstanding issues that may impact the scope of the examination.oU.S. Regulatory Relations team within the General Counsel’s Organization to provide input to regulatory reporting and engagement with regulators.oInternal Audit Group to demonstrate successful completion of business remediation efforts.Minimum Qualifications:<ul><li>Highly collaborative and able to build and leverage relationships with internal and external stakeholders.</li><li>Strong grasp of enterprise priorities and able to understand and communicate linkages across initiatives and disciplines.</li><li>Outstanding written, verbal, and interpersonal communication skills, and demonstrates effective interaction and influence at all levels of the organization.</li><li>Solutions-oriented and execution-focused.</li><li>Exhibits strong sense of urgency, including the ability to handle multiple and concurrent examinations within a fast-paced environment.</li><li>Strategic and tactical leadership skills, as well as sound judgment and decision making.</li><li>Strong Microsoft Office skills required, including Excel and PowerPoint. Tableau, Archer and workflow management systems experience helpful.</li><li>Project management experience, including cross-organizational coordination on large and complex projects.</li><li>Bachelor’s degree required, advanced degree or equivalent experience a plus.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Compliance

The Role The Security Specialist acts as a Brand Ambassador for Global Security Operations, providing outstanding customer service within a larger security team. Responsibilities include front desk administrative support, conducting site patrols, responding to security incidents, protecting Fidelity’s associates, customers, property, and other tasks assigned by management. This crucial role requires first responder and incident management services in emergencies and involves rotating shifts, including nights, weekends, and holidays. The Expertise and Skills You Bring <ul> <li>Must have a High School diploma or equivalent. Secondary degree in a related field strongly preferred; equivalent life/work experience (e.g., military service) considered. </li><li>3-5 years of Security, Access Control, Law Enforcement, Emergency Medical Responder (EMR) or Emergency Medical Technician (EMT) experience is preferred, but not required. </li><li>Professional security certifications such as Associate Protection Professional (APP) certification desired, but not required. </li><li>EMT desired, an advanced medical responder certification a plus. </li><li>A proven track record of working in a fast-paced environment where the focus is on quality customer service and guest experience. </li><li>Solid understanding of physical security principles. </li><li>Ability to spend periods of time walking or standing at a fixed post. </li><li>Knowledge of basic first aid and CPR and basic physical security. techniques/principles, or the ability to acquire such knowledge through provided training courses. </li><li>Excellent organizational and strong communication skills. </li><li>Ability to own the new associate hiring process, such as crafting access control badges, and completing fingerprinting and I-9 submission processes. </li><li>Familiarity with modern security technologies and systems, such as LenelS2. </li><li>Ability to build and manage relationships with business partners and vendors. </li><li>Meticulous and able to follow established policies and procedures. </li><li>Willingness to work both independently and as part of a larger team in supporting business unit events. </li><li>Demonstrated ability to exercise good judgment under ambiguous circumstances. </li><li>Proficient with standard computer applications and able to learn specialized programs/applications. </li><li>Ability to work under stressful conditions. </li><li>Perform other duties as required by management. </li><li>Availability to work a flexible schedule (days, nights, or weekends) </li></ul> The Value You Deliver <ul> <li>Support the Security Operations Team in protecting Fidelity associates, clients, customers, and property. </li><li>Interact professionally with associates, visitors, vendors, and customers while implementing company rules, standards, and policies. </li><li>Perform administrative and processing tasks at the security badging station, including customer verification, fingerprinting, badge creation, and control processing. </li><li>Assist with requests for physical access to the facilities. </li><li>Conduct basic surveillance or investigative support, including reviewing surveillance footage using CCTV. </li><li>Actively patrol and respond to security breaches and other threats against the company, serving as a first responder in emergency situations. </li><li>Resolve conflicts using de-escalation techniques. </li><li>Provide first responder services during emergencies in a calm, deliberate manner within the scope of your training, potentially acting as the primary decision-maker or incident commander. </li><li>Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed. </li><li>Participate in on-site and off-site business unit events. </li><li>Undertake ad-hoc projects as required. </li></ul> Please note: Hire for this position is contingent upon successful completion of a thorough background check, including criminal, credit and education history, previous work experience/references, and a drug screen. The Team At Fidelity, our greatest asset is our associates and as a Security Officer, you will play an important role in helping ensure the safety and security of Fidelity Investments’ associates and facilities. In this role, you will represent Global Security Operations while providing exceptional customer service impacting the culture and community across Fidelity. You will work with a team of security professionals and site security management on day-to-day safety and security issues and when required, local public safety (law enforcement, fire, other governmental) agencies. Please see the below pay rate range for the work location of Salt Lake City only: $22 -$25 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Corporate Security Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Client Experience Specialist towork in Salt Lake City, UT or Westlake, TX. Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for a top notch customer service professional to work on the Donor Services team. As a Client Experience Associate, you will be the primary point of contact for Non Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed’ individuals that want to make a difference in helping our Non Profits with all their needs. Still interested? Read on. The Expertise We’re Looking For <ul> <li>Bachelor’s degree preferred </li><li>Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment </li></ul> The Purpose of Your Role Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with non profits using conversational techniques to understand the scope of their request, gather relevant information and identify a solution, if necessary. It’s more than just taking a call and processing a transaction, it is helping reach goals. You get to be a part of that! The Skills You Bring <ul> <li>Your proficient verbal and written communication skills required </li><li>Your very best problem- solving skills with excellent follow through </li><li>Your strong organizational skills, planning and time management </li><li>You are able to proficiently multi-task in a Windows based environment </li><li>You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate. </li><li>Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available. Business hours are 8:30-6:30pmET, Monday-Friday </li></ul> The Value You Deliver <ul> <li>Executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits </li><li>Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information. </li><li>Interact with other internal Charitable business units as needed </li><li>Employing good sound judgment in decision making or problem resolution </li><li>Deliver a great customer experience with each interaction </li></ul> How Your Work Impacts the Organization The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.

Client Experience Specialist

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.We are looking for a dynamic Engineering Director specializing in ServiceNow to join the Global Risk &amp; Compliance Technology (GRCT) organization. The GRCT team crafts, develops, and supports critical components and platforms for new products being launched to support and improve our industry-leading credit and fraud risk practices and deliver on our platform vision. You will own the workload and priority of the Engineering teams as well as relationships with product owners, business teams, and third-party product vendors.You are an enthusiastic engineering leader with expertise and interest in the ServiceNow Platform.You can inspire engineering teams to implement a maintainable and efficiently operational Integrated Risk Management platform within the ServiceNow ecosystem and integrate seamlessly with other American Express components in the Google Cloud Platform.Beyond engineering focused talents, you enjoy improving cross team cohesion, federated decision making, and mentoring for precise communication and agreement.Responsibilities:<ul><li>Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform.</li><li>Define the architecture and infrastructure for ServiceNow platform.</li><li>Implement and Integrate the platform with American Express’ internal capabilities.</li><li>Coordinate and collaborate with multi-functional teams (authentication, infrastructure, data, etc) for operational aspects of ServiceNow.</li><li>Establish upstream and downstream integrations using ServiceNow Integration Hub.</li><li>Platform support, maintain observability metrics, resiliency and business continuity.</li><li>Data management, storage and data protection.</li><li>Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment.</li><li>All stages of the software delivery life cycle for the ServiceNow platform.</li><li>Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform.</li><li>Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles.</li><li>Influence the product roadmap of ServiceNow to enable important platform level features.</li><li>Mentor, Coach, and Inspire engineers.</li><li>Advocate for ServiceNow standard process to American Express partners.</li></ul>Required:<ul><li>Bachelor’s degree or equivalent experience in computer science, or a related field - advanced degree preferred.</li><li>10+ years of technology leadership in a highly regulated environment.</li><li>Significant experience of delivery of complicated Governance, Risk and Compliance platforms.</li><li>Experience with ServiceNow IRM offerings. </li><li>Familiarity with AuditBoard.</li><li>Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure.</li></ul>Beneficial Experience:<ul><li>Archer.</li><li>Google Cloud Platform.</li><li>US Regulated Financial Services experience.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Engineering Director, ServiceNow

<h3>Software Engineer in Test</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Test Solution Architect to work in Salt Lake City, UT! <h3>The Role</h3> Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated test solution architect who can support our Marketing Technology team in multiple ways such as defining and driving testing strategy across teams, automation testing, CI / CD build out, analysis, and monitoring tool sets. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Minimum Bachelor’s degree in Computer Science, Software Engineering, or related field </li><li>10+ years of experience with architecting automation test platforms and implementing development pipelines (CICD) </li><li>Multi-stack engineer with knowledge in a breadth of technologies and test automation frameworks and solutions (java and nodejs required) </li><li>Ability to work effectively across different technology stacks (Web, Mobile, API…) </li><li>Proven experience with development within the following: Java, JavaScript, Jenkins, uDeploy </li><li>Demonstrated experience with web based and API based automation tool sets such as: Cypress, Selenium, REST Assured, Playwright, and Karate </li><li>Cloud experience, Amazon Web Services (AWS) preferred </li><li>Ability to create solutions for multiple development teams which will increase velocity to production and increase stability in the product </li><li>Experience creating and standing up testing toolsets and platforms for multiple teams </li><li>Knowledgeable about different monitoring and observability options for pro-active incident resolution </li><li>Strong demonstrated experience in delivering software solutions in an Agile environment </li><li>Passionate about crafting the best end-to-end customer experience </li><li>Energetically pursue new technologies and their adoption </li><li>Leading the outcome by taking personal accountability for delivering strong results </li><li>Thrive in a fast paced, high demand environment </li><li>Enjoy experimental development solutions </li></ul> <h3>The Team</h3> The Engineering Efficiency (EE) chapter resides in the Personal Investment (PI) business unit of Fidelity Investments. The chapter consists of over 260 multi-stacked engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Automated testing, performance testing, chaos testing, application cloud migration and management, CI / CD implementation, security testing and application development. The chapter’s support spans across all of PI and provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. This role will directly support the Marketing Technology product area within PI which spans 20+ teams. The supported applications include but are not limited to web-based applications, API based applications, and cloud-based solutions. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

8 Full Time Jobs in Salt Lake City, UT, USA