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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Reporting into the VP, Sales-Assisted Onboarding, the Director, Global &amp; Large (G&amp;L)/International Card Services (ICS) Sales-Assisted Corporate Journey will lead the modernization of global onboarding capabilities supporting G&amp;L, and ICS markets and partnering with strategic teams across G&amp;L and ICS as well as delivery teams in Technology, Risk and Product. The role will drive strategy and execution for sales-assisted experiences across multiple regions, advancing scalability, compliance, and client satisfaction. It will oversee the evolution of the client self-service portal and internal Sales tool (DASH), strengthen third-party onboarding frameworks, and embed analytics-driven insights that enhance transparency and operational performance. The role will connect global architecture, local market delivery, and enterprise strategy to ensure Amex continues to deliver world-class onboarding experiences across every channel.&nbsp;Job Responsibilities:<ul><li>Lead the end-to-end transformation of global and local (G&amp;L/ICS) sales-assisted onboarding journeys, driving alignment with enterprise onboarding standards</li><li>Partner on the globalization strategy and execution of the program, ensuring consistency and control across regions</li><li>Oversee strategic project delivery for US Large Market and maintain future-state readiness for ongoing channel modernization</li><li>Manage DASH, company setup and client self-service portal initiatives to support sales-assisted functions across G&amp;L and ICS</li><li>Drive modernization of legacy systems, ensuring readiness of the global offering, integration with enterprise onboarding systems, and enhanced control adherence</li><li>Partner with ICS Center of Excellence (COE) and regional teams to define and execute third-party onboarding strategies, ensuring operational readiness and scalability</li><li>Drive end-to-end architectural alignment, enabling cross-channel scalability, system integration, and unified onboarding frameworks</li><li>Advance analytics and reporting enablement to deliver actionable insights that enhance onboarding throughput, speed, and compliance visibility</li><li>Collaborate with cross-functional partners across Product, Tech, Design, and Risk to deliver seamless onboarding solutions aligned with enterprise architecture and regulatory standards&nbsp;</li><li>Strengthen governance and control adherence through proactive issue management, audit readiness, and operational discipline</li><li>Champion process automation and digital enablement to reduce manual intervention, streamline customer onboarding, and improve global reporting efficiency&nbsp;</li></ul>Minimum Qualifications:<ul><li>7+ years of experience in product management, client onboarding, or digital transformation within financial services or technology organizations</li><li>Proven ability to lead multi-market and global initiatives involving complex stakeholder alignment and cross-regional execution</li><li>Deep understanding of compliance, KYC/AML frameworks, and third-party risk management&nbsp;</li><li>Demonstrated success in building partnerships across enterprises, including Technology, Risk, and Design, to deliver integrated client experiences</li><li>Exceptional people leadership skills, with a proven ability to develop, mentor, and inspire high-performing teams while fostering accountability, collaboration, and career growth</li><li>Excellent communication and influencing skills, with the ability to simplify complexity and drive alignment across global business and technology teams</li><li>Experience operating in a matrixed enterprise environment with strong execution discipline and operational rigor</li><li>Bachelor's degree</li></ul>Preferred Qualifications:<ul><li>Proven people leadership skills</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Director - Digital Product Management (Onboarding)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.ABOUT THE ROLE:We are tackling hard problems with elegant solutions and scaling very quickly. As an Engineering Director, you will play a crucial role in taking our product to the next level. We are seeking ambitious leaders who are eager to build out exciting features for our restaurant partners and Resy diners. The ideal candidates can work quickly and produce well architected solutions collaboratively. You thrive in a dynamic and constantly evolving environment, you are a collaborator and an innovator, you can inspire teams of people to deeply engage, and you are excited about what technology is doing for the hospitality industry.&nbsp;<ul><li>Bachelor's degree in Computer Science or Engineering</li><li>8+ years of experience working as a Software Engineer, preferably in a fast-paced startup environment</li><li>5+ years of direct management experience leading engineering teams </li><li>You are a self-starter but very comfortable working closely with a team</li><li>You are comfortable working with stakeholders outside the Engineering team including our Compliance, Information Security, Product, Sales and Account Management teams</li></ul>You have strong expertise with the following:<ul><li>Python / Java / Web frameworks&nbsp;</li><li>SQL / MySQL / Postgres</li><li>RDBMS and database design</li><li>Implementing and building APIs used at scale by Web and Mobile clients</li><li>Monitoring system performance</li><li>Leading and growing teams of fellow engineers through complex deliveries</li><li>A history of taking projects through the entire software development lifecycle from inception to delivery as a technical leader</li><li>A passion for documenting how systems work</li></ul>BIG PLUS IF YOU HAVE:<ul><li>Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline</li><li>10+ years of software development experience especially in a leadership capacity</li><li>History of leading teams maintaining systems at large scale</li><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions</li><li>Willingness to learn new technologies and use them to their optimal potential</li></ul>Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:<ul><li>Agile Practices</li><li>Programming Languages and Frameworks</li><li>Business Analysis</li><li>Analytical Thinking</li><li>Business Product Knowledge&nbsp;</li></ul><ul><li>SQL Performance tuning</li><li>Microservice architectures</li><li>AWS - EC2 / RDS / S3 / SQS</li><li>Kafka / Celery / Flask / Django / Supervisord / MongoDB</li><li>Dev-ops experience</li><li>Jira&nbsp;or other project management tool</li><li>Payment systems experience</li><li>Websockets experience</li><li>You enjoy at least one of the following things: shishito peppers, uni, or creme anglaise</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Software Engineering - Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.The Director of Change Enablement and Adoption will lead GCS Marketing’s change journey as we transition to the future-state marketing execution model, powered by Project Flywheel. This leader will design and execute strategies that enable GCS marketers to adopt new processes, tools, and capabilities with confidence, ensuring the organization is fully prepared to deliver best-in-class marketing execution in partnership with the broader enterprise.Project Flywheel is the enterprise-wide initiative reimagining how American Express plans, builds, and delivers marketing, uniting technology, operations, and people to create a more agile and efficient ecosystem. As GCS Marketing embraces this transformation, this role will be critical in guiding teams through the change, building engagement, and embedding new ways of working.&nbsp;Key Responsibilities:<ul><li>Lead GCS through the Flywheel journey: Build and implement the strategy for change management, adoption, and sustained engagement across GCS Marketing.</li><li>Champion readiness and enablement: Identify potential adoption risks and create structured programs, training, and communications that make change accessible and actionable.</li><li>Foster communication and alignment: Act as the conduit between GCS Marketing, Strategic Capabilities, and peer functions (including U.S. Consumer Marketing) to maintain transparency and mutual learning throughout the rollout.</li><li>Activate learning at scale: Partner with Product and Marketing Operations to design and deliver engaging training and enablement programs that embed capability and consistency.</li><li>Measure, learn, and evolve: Track adoption, readiness, and satisfaction metrics to gauge progress, capture feedback, and continuously refine the change strategy.</li><li>Lead a team of 5 direct reports.</li></ul>What We’re Looking for in You:<ul><li>Bold, proactive leadership: You take ownership, anticipate challenges, and drive results</li><li>Systems &amp; strategic thinker: You see the big picture, yet understand how data, platforms, and execution connect</li><li>Innovative problem solver: You thrive in complexity, challenge the status quo, and build solutions that scale</li><li>Agile &amp; adaptable: You navigate change effortlessly, leading teams through ambiguity with clarity and confidence</li><li>Exceptional communicator &amp; influencer: You bring stakeholders together, translating technical complexity into clear, actionable plans</li><li>Inspiring collaborator: You empower teams, fostering a culture of curiosity, ownership, and impact</li></ul>Minimum Qualifications:<ul><li>Proven experience leading organizational change within complex, matrixed environments.</li><li>Known as a connector and storyteller, able to communicate vision, simplify complexity, and influence across all levels.</li><li>Strong leadership presence with the ability to inspire confidence, collaboration, and accountability across functions.</li><li>Consistently demonstrates a disciplined approach to measurement and improvement.</li><li>Comfortable operating in dynamic, evolving contexts and skilled at turning ambiguity into clear action plans.</li><li>&nbsp;Bachelors Degree Required, experience with enterprise-level change management programs strongly preferred.</li></ul>Preferred Qualifications:<ul><li>Experience leading dynamic and high performing teams</li><li>Adobe experience platform or Salesforce Marketing Cloud platform experience</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Change Enablement & Adoption

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express has a great opportunity for a dynamic communications professional with a passion for working with technologists, data professionals, and digital product and design experts to help them achieve their goals. This role will support a global team of more than 13,000 colleagues who are transforming the way the company uses technology, data, and digital experience design to drive business success. The ideal candidate for this role will be:<ul><li>An energetic leader who sets a high bar for quality and inspires team members to innovate and deliver great results.</li><li>A strategic thinker who can design and implement a comprehensive communications strategy that addresses a range of constituencies.</li><li>A curious life-long learner who seeks outside perspectives and infuses their work with novel approaches.</li><li>An outstanding writer, editor, and content creator who is versatile across a range of formats, delivery channels (digital and person-to-person), and types of messages.</li><li>A strong partner and influencer who builds collaborative relationships.</li><li>An agile advisor who demonstrates sound judgment and executive presence.</li></ul>The Director – Colleague Communications is responsible for developing and executing a communications strategy to inform and engage colleagues of the global Enterprise Technology Services organization in understanding and delivering the organization’s strategy, priorities, and goals. This role sits within the company’s Corporate Affairs &amp; Communications team. Reporting to the Vice President – Communications, this role will lead one Manager colleague and will partner with the broader communications team and Enterprise Technology Services subject matter experts to define key messages and consult on appropriate communication channels, vehicles, and tactics to support the delivery of key initiatives and programs.Primary Responsibilities:<ul><li>Create a comprehensive colleague communications plan to support the Enterprise Technology Services strategy, optimizing colleague engagement by leveraging various channels and vehicles, meetings/events, distribution and feedback mechanisms, and more.</li><li>Build a data- and results-driven approach to message delivery, content management, and engagement.</li><li>Deploy innovative approaches and tactics to drive colleague engagement.</li><li>Develop and manage an editorial calendar aligned with organizational priorities, partnering across Enterprise Technology Services and the broader communications team to populate and manage content.</li><li>Take a global approach to storytelling by partnering with the Corporate Affairs &amp; Communications team to drive the use of colleague-focused content in enterprise channels, both internally and externally.</li><li>Plan and execute communications to support the annual internal hackathon, developers conference, learning and development programs, and other colleague events.</li><li>Leverage KPIs, performance metrics, and data-driven analysis to assess communications effectiveness, identify trends, and recommend improvements to optimize engagement and impact.</li><li>Maintain the Enterprise Technology Services visual identity toolkit for communication channels and vehicles, to ensure ongoing alignment with American Express brand guidelines.</li><li>Build and sustain a network of subject matter experts and other stakeholders to help shape the Enterprise Technology Services strategy and editorial calendar, provide feedback on communication plans and deliverables, and suggest improvements to strengthen impact and engagement.</li></ul>Minimum Qualifications:<ul><li>Minimum of 8 -10 years&nbsp;of&nbsp;experience in managing colleague communications programs within a corporate communications setting.</li><li>Demonstrated leadership, exercising excellent judgment and people-management skills.</li><li>Proven track record of delivering high-impact internal communications.</li><li>Superior writing and editing skills; ability to communicate clearly and effectively across a variety of formats and audiences.</li><li>Experience producing creative campaigns to engage a large global organization.</li><li>Expertise in developing content across multiple formats, including&nbsp;video, podcasts, and infographics.</li><li>Strong knowledge of communications delivery platforms and measurement tools.</li><li>Self-starter with the ability to manage multiple projects in a fast-paced environment.</li><li>Exceptional collaboration skills and an&nbsp;ability to build relationships and influence at all levels.</li><li>Ability to interpret technical information into language that is understandable by and compelling for a variety of audiences.</li><li>Bachelor's degree in related field or equivalent work experience required.</li></ul>Preferred Qualifications:<ul><li>Experience working within a technology organization and partnering with technical subject matter experts to communicate highly technical content.</li><li>Proficiency in the use of common workplace tools; ability to develop graphics and other visuals to enhance the effectiveness of communications.</li><li>Strong knowledge of content management and employee experience platforms (Unily a plus).</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise Technology Services Communications & Engagement

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is on an exciting Cloud transformation led by a high-energy, delivery-focused team delivering security as code and integration to enable on-premise equivalent security models for cloud workloads. &nbsp;The Cloud Security Engineering group builds and delivers technology which enables shift left security integration through partnership and collaboration across Technology Risk and Information Security, as well as multiple Technology teams.&nbsp; The Director Cloud Security Engineering will create and mature the &nbsp;program, design and develop tools to deliver security requirements for the enterprise, and will ensure the success of the American Express journey towards hybrid cloud. The Director and their team will be accountable for securely enabling the cloud journey through a delivery-based program.How will you make an impact in this role?To be successful, you and your team will work very closely with other Technology Risk and Information Security functions, as well as Cloud Security Strategy, Cloud Operations, and many other Technology and non-Technology teams to identify, solution, and deliver security code elements.&nbsp; You will mature a program which aims to drive automation, zero touch, and idempotency through “everything-as-code”. This position demands a well-organized; action-oriented team player with the ability to prioritize daily work; work on multiple initiatives simultaneously;&nbsp; establish and maintain an outward looking view on new and evolving network edge technologies; and an ability to mature and operate business critical, end-to-end processes and solutions – while ensuring a great colleague user experience.&nbsp;&nbsp;Responsibilities Include:<ul><li>Design and mature a Cloud Security Engineering program created to deliver security code elements across private and public multi-cloud</li><li>Provide security and engineering expertise and guidance to the Cloud Programs, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Cloud Application Architecture subprograms.</li><li>Collaborate with enterprise architects and SMEs to deliver complete security architecture solutions.</li><li>Lead Cloud Security engineering team which designs and develops tools to delivery security requirements for the enterprise.</li><li>Own all technical aspects of software development (architecture, design and development of systems) for assigned applications.</li><li>Lead a team who delivers hands-on software development, typically spending about 80% of time writing code, APIs, doing proof of concepts and conducting code reviews</li><li>Identify exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges.</li></ul>Minimum Qualifications:<ul><li>5+ years of software development experience using any of the following languages: Java, JavaScript (Node.js), Python,&nbsp;Golang&nbsp;(2+ years). Must have a deep understanding of the language and its ecosystem.</li><li>4+ years of experience in Information Security roles with increase of responsibilities and scope.</li><li>5 + years of experience using one or more prominent software frameworks.</li><li>Experience leading a team.</li><li>Experience in microservices architecture is required.</li><li>Understanding of classical or cloud-native design patterns</li><li>Experience building and consuming REST or GraphQL APIs&nbsp;</li><li>High School&nbsp;</li><li>Experience with Docker, Open Containers Initiative, or similarPreferred Qualifications:</li><li>Understanding of Cloud Fundamentals, including securing public cloud with data protection controls.</li><li>Knowledge of security configuration management, container security, endpoint security and secrets management as they are applied to cloud applications.</li><li>Knowledge of network architecture, proxy infrastructure, and programs to support network access and enablement.</li><li>Demonstrated ability to manage large financial portfolios, specifically managing year-over-year budget for BAU operations, new investments and contract renewals.&nbsp;</li><li>Experience with multiple Information Security domains, such as Infrastructure Vulnerability, Data Loss Prevention, End User Security, Network Security, Internet Security, Identity &amp; Access Management, etc.</li><li>Bachelor’s Degree in computer science, computer engineering, or related field; or equivalent experience preferred.</li><li>Information Security or Cloud Certification preferred - CISSP, CISM, CCSP or similar.</li><li>Cloud Engineering or Security Certification preferred – AWS Certified DevOps Engineer, AWS Certified Security, GCP Cloud DevOps Engineer, GCP Cloud Security Engineer or similar</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Cloud Security Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Digital Workplace Data AI/ML Automation Platform with GENAI capabilities aims to bring together the data from all Unified Workspace, Collaboration and Colleague Servicing platforms; combining this with HR, Information Security, and network datato provide real-time, meaningful insights in areas such as user experience, health scoring, productivity, and overall IT visibility. As the Engineering Director of the Digital Workplace SW &amp; Automations Platform, you will have responsibility for leading the engineering teams technically to develop the AI/ML, Automations, SW Ecosystem and GENAI platform and enhance it to provide personalization capabilities, analytics, and predictive analysis using AI/ML and GENAI.Our winning aspiration is to deliver the best Colleague digital experience. We simplify work and raise productivity by empowering Colleagues with the best digital tools and services.&nbsp;Opportunity for Impact&nbsp;&nbsp;Digital Workplace at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and strategic thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our leadership team to help with our transformation journey.&nbsp;&nbsp;Role and Responsibilities&nbsp;The AI//ML platform with GENAI capabilities is central to the future of how we work and improve colleague experience while identifying opportunities for improvement. As the leader of this group, you will: Create and manage a complex distributed data engineering pipeline at scale and manage its&nbsp;availability, throughputs, and security.<ul><li>Lead engineering teams and partner with Product&nbsp;Management&nbsp;to enhance the quality and outcomes of the data products&nbsp;including data analytics &amp; visualization&nbsp;</li><li>Strong stakeholder management skills, influencing skills to talk to business and technical stakeholders.</li><li>Lead&nbsp;the solutioning&nbsp;of&nbsp; Software and AI/ML&nbsp;models on the data&nbsp;to build meaningful insights&nbsp;&amp;&nbsp;predictive analysis&nbsp;</li><li>Work &amp; collaborate with Product Management and Digital Workplace teams to influence key decisions on architecture and implementation of scalable, reliable, and cost-effective AI/ML and Software platform</li><li>Bring thought leadership to advance the overall state of technology and customer focus for the platform</li><li>Introduce Engineering and AI/ML enterprise architectural paradigms and solutions into the portfolio.&nbsp;</li><li>Drive both high level and detailed design and conduct design reviews&nbsp;</li><li>Engage and work with cross-functional leaders to understand and help define business principles, goals and strategy within scope of responsibility.&nbsp;</li><li>Communicate to senior leaders regarding strategy direction and changes.&nbsp;</li><li>Mentor engineers and solution architects to ensure technology complexities are understood very clearly to implement solutions expeditiously with high quality&nbsp;</li><li>Manage delivery milestones, deployment cycles &amp; delivery of the overall AI/ML Platform’s roadmap</li><li>Enthusiasm for staying up-to-date with the latest advancements in AI, NLP, and large language models.</li><li>A portfolio showcasing previous language model projects, contributions to open-source projects, or relevant publications is a plus.</li><li>Build, inspire, and grow talented engineering teams that are responsible for designing and building AI and LLM solutions, and Analytics suits</li><li>Build culture of innovation, ownership, accountability, and customer focus&nbsp;</li><li>Contribute to the American Express&nbsp;Data Strategy. Working with other Technology teams to drive&nbsp;enterprise architectural solutions, define best practice at a company level and further develop skills and experience&nbsp;outside Digital Workplace.&nbsp;</li><li>Partner with the Digital Workplace&nbsp;technology&nbsp;teams to develop the&nbsp;AI/ML, SW Automations platform&nbsp;strategy across all products and channels.&nbsp;</li><li>Participate actively and constructively in agile team meetings and application reviews&nbsp;</li><li>Work directly with and learn from the business,&nbsp;product,&nbsp;and engineering leaders across the organization&nbsp;</li><li>Strengthen&nbsp;the collaboration with Industry partners/suppliers for more robust&nbsp;data&nbsp;solutions&nbsp;and&nbsp;market research&nbsp;for&nbsp;innovative&nbsp;solutions in this space. &nbsp;</li></ul>Professional Qualifications&nbsp;<ul><li>Demonstrated experience leading engineering teams in remote and distributed product engineering setup.</li><li>Experience writing software in Java, Python, Scala or similar.</li><li>Experience with data structures, algorithms, and software design.</li><li>Exposure to Data Science including Predictive Modelling.</li><li>Develop Algorithms in multilingual conversational systems.</li><li>Solve real-world scenarios for user commands and requests by identifying the right LLM models, tooling and frameworks.</li><li>Strong foundation in machine learning concepts and techniques, including deep learning architectures, natural language processing, and text generation.</li><li>Demonstrated ability to design, train, fine-tune, and optimize large language models for specific tasks.</li><li>Familiarity with data augmentation techniques to enhance model performance.</li><li>Knowledge of LLM operations , including evaluating model performance using appropriate metrics and benchmarks.</li><li>Ability to iterate and improve models based on evaluation results.</li><li>Experience in deploying language models in production environments and integrating them into applications, platforms, or services.</li><li>Exposure in building Predictive models using machine learning through all phases of development, from design through training, evaluation, validation, and implementation.</li><li>Experience with modern SW Engineering architectural patterns, distributed platforms, CI/CD processes, deployment, and vulnerability management.</li><li>Experience with modern AI/ML &amp; NLP Frameworks (e.g. Tensorflow), Dialogue Managers (e.g.Rasa), Search (e.g. Google Bert, GPT-3), Parsers (e.g. Dialogflow).</li><li>Extensive experience in designing and implementing large scale cloud-native platforms with high resiliency, availability,&nbsp;and reliability.&nbsp;</li><li>Strong experience in applications with high throughput and performance.</li><li>Experience with microservices architectures and service mesh technologies is preferred.</li><li>Hands on experience in the following environments is preferred:&nbsp;Java, Go, Vert.x, React, Envoy,&nbsp;gRPC,&nbsp;Protobuf, Postgres, CouchBase, Cassandra,&nbsp;Redis, Consul, Jenkins, Docker, Kubernetes, OpenShift, GitHub Actions, Drools, Elastic&nbsp;Stack, Kafka, Spark, ML.</li><li>Review architecture and provide technical guidance for engineers</li><li>Experience on various data architectures, latest tools, current and future trends in data engineering space especially Big Data, Streaming and Cloud technologies like GCP, AWS, Azure.</li><li>Hands on experience with Big Data technologies (Spark, Kafka, Hive, etc.) and have at least 1 Big data implementation on platforms like Cornerstone, Teradata, etc.</li><li>Experience with Visualization Tools like Tableau, Power BI, etc.</li><li>Experience with complex, high volume, multi-dimensional data, as well as ML/AI models for unstructured, structured, and streaming datasets.</li><li>Knowledge of cloud computing, including virtualization, hosted services, multi-tenant cloud infrastructures, storage systems, and content delivery networks</li><li>Exposure in building cloud-native platforms on modern tech stack: AWS, Java, Spring Framework, RESTful API, and container-based application.</li><li>Ability to learn new tools and paradigms in data engineering and science</li><li>Proven experience attracting, hiring, retaining, and leading top engineering talent.</li><li>Creative, passionate, and experienced leader of both technology and guiding teams.</li><li>IC Tech Architecture savvy (e.g., technical roadmap, system architecture, GENAI platform architecture etc.).</li><li>Experience with DevOps, reliability engineering, and platform monitoring</li><li>Well versed in AGILE, DevOps and Program Management methods</li><li>Bachelor’s degree with a preference for Computer Science, Master’s / Phd is a plus.&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Software Engineering - Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This role is part of Enterprise Digital, specifically the Enterprise Acquisition Product and Platform Team (EAPP). EAPP is centered around investing in the acquisition process and products to full growth and new accounts acquired across a range of products.&nbsp;OverviewWe are looking for a visionary and strategic&nbsp;Director of Acquisition Digital Product Management&nbsp;to lead a team of product managers focused on designing and optimizing digital acquisition journeys. In this role, you will be responsible for the strategy, execution, and performance of our acquisition experience across digital channels. You will manage a team of 4–6 product managers, ensuring seamless execution, cross-functional alignment, and continuous improvement of the acquisition funnel.This role is ideal for a leader who combines strategic thinking, digital expertise, and operational rigor to drive customer growth, deliver exceptional user experiences, and meet business goals in a compliant and customer-first way.Key Responsibilities<ul><li>Leadership &amp; Team Development<ul><li>Lead, mentor, and develop a team of 4–6 product managers, fostering a culture of innovation, accountability, and collaboration.</li><li>Establish clear goals, provide coaching, and ensure consistent delivery of high-quality digital products.</li></ul></li><li>Strategic Ownership<ul><li>Define the long-term vision and strategy for acquisition apply experiences, &nbsp;aligning with enterprise growth goals.</li><li>Partner with key stakeholders to create and deliver on the roadmap, setting priorities that balance business impact, customer needs, and regulatory requirements.</li></ul></li><li>Experience Management<ul><li>Oversee the end-to-end acquisition journey, ensuring it is seamless, accessible, and optimized for conversion.</li><li>Partner with Design and User Experience teams to drive human-centered design principles across all digital touchpoints.</li></ul></li><li>Operational Excellence<ul><li>Ensure acquisition journeys meet all accessibility, security, and compliance requirements.</li><li>Oversee quarterly control testing, RCSA activities, and policy alignment for acquisition experiences.</li><li>Drive measurement frameworks, reporting, and KPIs for acquisition funnel performance.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Work closely with Analytics, Design , Marketing, Legal/Compliance, Engineering, and Operations to deliver cohesive and compliant acquisition experiences.</li><li>Serve as the primary business owner and advocate for the acquisition experience in enterprise forums.</li></ul></li><li>Innovation &amp; Growth<ul><li>Introduce new capabilities, testing strategies, and technologies to continuously improve acquisition.</li><li>Stay informed on digital trends and competitor strategies to keep the business at the forefront of customer acquisition.</li></ul></li></ul>Qualifications<ul><li>Bachelor’s degree required; MBA or advanced degree preferred.</li><li>5-8 years of experience in digital product management, with at least 3+ years in a leadership role managing product managers.</li><li>Proven track record of driving acquisition or growth initiatives at scale, ideally in a regulated industry.</li><li>Strong knowledge of digital funnels, conversion optimization, and data-driven decision-making.</li><li>Experience with A/B testing, analytics platforms, and customer feedback loops.</li><li>Deep familiarity with accessibility standards (WCAG) and regulatory considerations.</li><li>Exceptional leadership, communication, and stakeholder management skills.</li><li>Ability to balance strategy and execution, with a strong sense of accountability for results.</li></ul>Success in this role looks like:<ul><li>A high-performing team of empowered product managers delivering impactful results.</li><li>Acquisition journeys that are seamless, compliant, and continuously optimized for conversion.</li><li>Strong partnerships with marketing, technology, and compliance teams to accelerate delivery.</li><li>Clear visibility into performance, risk, and customer outcomes across acquisition channels.</li><li>Tangible growth in customer acquisition and digital adoption.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director-Digital Product Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Supply Management (GSM) is responsible for helping Amex enhance the purchasing power of over $11B annual third party spend. We provide strategic consultation to the business and provide end-to-end procurement services. We improve the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM, together with our business partners, manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves in addition to revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring optimal user experience for Amex colleagues and suppliers.Strategic Sourcing and Business Enablement (SS&amp;BE) is responsible for helping Amex enhance its purchasing power with third parties, of which $3B is for Technology category. The role of Category Director – Technology is expected to lead best in class Category Management in pursuit of developing global category plans to support business unit and enterprise objectives bringing the best expertise, quality, and innovations to American Express through our third-party relationships. The role has oversight and responsibility for leading Technology Strategy planning and negotiations for Technology categories such as Infrastructure, Software as a Service and IT Labor.Key Responsibilities but not limited to:<ul><li>Develop global category management plans to meet business objectives, understand spend profiles, develop sourcing strategies, and complete industry benchmarking analysis.</li><li>Establish and maintain strong relationships with business partners to understand key business strategies, objectives, priorities and opportunities.</li><li>Prepare presentations and dashboards for internal partners and suppliers to meet enterprise objectives, enhance capabilities, protect the brand, realize saves, influence demand and drive other profit benefits to support growth.</li><li>Initiate and drive strategic activities across the global category that have major impact on revenue and profitability.</li><li>Negotiate key deals and contracts and complete supplier assessments and selections through RFx activities.</li><li>Key contact to senior and executive management and primary Relationship Lead across various business units and categories.</li><li>Partner across SS&amp;BE team to bring global value chain perspective and enterprise mindset to deliver significant value and savings to the enterprise.</li><li>Create a culture of strong critical thinking, financial analytics, external marketplace focus and partner closely with business units to influence and help drive key, strategic business decisions.</li><li>Collaborate with business leaders and the SS&amp;BE Source to Contract team to ensure efficient and effective delivery of contracting activities.</li><li>Cultivate partnerships with internal teams that support execution of the Category Plan and negotiations, including International Category teams, Third-Party Lifecycle Management, Finance, and the General Counsel’s Office to ensure synchronization of priorities to meet shared goals.</li></ul>Minimum Requirements:<ul><li>Understanding of end-to-end procurement process and/or the Technology category is preferred.</li><li>Strong track-record in people leadership – able to mentor, coach and develop immediate team and structure work to effectively prioritize and deliver high-quality output from an inclusive work environment.</li><li>Highly driven to collaborate with colleagues and business partners globally with a passion for enterprise thinking and partnering across multiple levels.</li><li>Excellent people and communication skills, including relationship management, negotiation, influencing, strategizing, planning and presentation.</li><li>Proven track record of data analysis and critical thinking to develop insights and recommendations, as well as developing presentations for senior audiences.</li><li>Ability to manage day-to-day business priorities along with long-term strategic deliverables.</li><li>Passion for using analytics to develop insights and recommendations, solve business challenges, improve customer experience, and drive bottom line results.</li><li>Positive attitude, flexibility, and ability to deal with ambiguity and rapid change.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Masters Degree preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Purchasing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement (MASE) team within GMNS is a nationwide organization comprised of over 160 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.&nbsp;&nbsp;The Director of Business Development (District Sales) will be a part of the Eastern Region of Merchant Acquisition and will be responsible for the development and execution of a winning sales strategy to sell merchant card acceptance to high value merchant prospects.&nbsp; This position will lead a district sales team of 5 virtual colleagues (Managers of Business Development) within a 7-state territory focusing on prospects that have an annual sales revenue up to $1B.&nbsp; This sales team generates top line growth while maintaining bottom line profitability and high margins for the Merchant Services – U.S. business. The Director of Business Development will be responsible for establishing an acquisition strategy, designing clear execution plans, developing, utilizing tools to manage the sales process, ensuring quantifiable metrics are in place and collaborating with other internal business partners to accelerate and drive the business.&nbsp; They must understand the diversity of needs within the territories in order to highlight the appropriate products and value propositions to drive profitable charge volume. In addition, leadership skills in developing and growing the team’s colleagues is a premium skillset required for this position.&nbsp; As coaches, we are leading our sales team through a transformation to a B2B-focused sales organization, operating in an increasingly competitive environment in an ever-rapid changing payment industry landscape.&nbsp;&nbsp;&nbsp;Key responsibilities include:&nbsp;&nbsp;&nbsp;<ul><li>Effectively managing and motivating the team’s performance and sales success&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring proper business process, conduct and compliance controls and adherence&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Providing regular and effective coaching to develop each team member’s sales effectiveness&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring the team builds and manages profitable pipelines&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Gathering and sharing best practices, sales strategies, as well as marketplace &amp; competitive intelligence&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Serving as an escalation point for team members to overcome both internal and external challenges&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Managing sales tracking reporting, expense processing, operating &amp; marketing budgets for the team&nbsp;&nbsp;&nbsp;</li></ul>Qualifications:<ul><li>Demonstrated sales leadership and ability to successfully lead people, drive performance and manage dynamic change&nbsp;&nbsp;</li></ul><ul><li>Keen focus on colleague development and building a thriving culture while leading the region to meet the business objectives of American Express&nbsp;</li></ul><ul><li>Experience in building, engaging and motivating a geographically dispersed team and driving team results effectively&nbsp;&nbsp;</li></ul><ul><li>Ability to build strong Blue Box linkages at all organizational levels and across multiple functions&nbsp;&nbsp;</li></ul><ul><li>Proven strategic thinking&nbsp;&nbsp;</li></ul><ul><li>Extensive negotiation experience&nbsp;&nbsp;</li></ul><ul><li>Strong financial/analytical skills&nbsp;&nbsp;</li></ul><ul><li>Problem solving and decision-making ability&nbsp;&nbsp;</li></ul><ul><li>Excellent oral and written communication skills&nbsp;&nbsp;</li></ul><ul><li>3-5 years people-leadership experience preferred&nbsp;</li><li>Candidate must reside within the geographical region of territory</li></ul>Applicant must have a valid driver's license. A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: speeding tickets, refusal to submit to blood alcohol content, reckless driving, leaving scene of accident, and driver’s license suspension for moving violations) is required during the application process.&nbsp;Salary Range: $107,250.00 to $196,750.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director-Sales (People Leader)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.Overview: The Enterprise Business Learning team drives the growth of enterprise-critical capabilities that enable American Express to compete and lead in a rapidly changing environment. The Director, Enterprise Business Learning &amp; Change Management will lead the design and implementation of learning and change strategies that build critical business capabilities — with a particular focus on AI literacy and application, risk and compliance awareness, and business acumen across the organization.This role sits at the intersection of enterprise transformation, learning strategy, and change leadership. The ideal candidate is a strategic thought leader who thrives in dynamic environments, collaborates across functions, and influences at all levels to embed new skills, behaviors, and mindsets that accelerate business outcomes.Key Responsibilities:<ul><li>Design and deliver enterprise learning strategies that build future-ready skills, focusing on AI capabilities, risk and compliance, and business acumen.</li><li>Lead end-to-end change management programs to drive culture evolution and adoption of new enterprise capabilities.</li><li>Partner with functional SMEs, enterprise transformation leaders, and external vendors to co-create relevant, practical, and measurable learning experiences.</li><li>Translate strategic business needs into targeted learning plans tailored for key colleague segments and levels.</li><li>Establish clear metrics and feedback loops to measure program impact and inform continuous improvement.</li><li>Develop and present compelling narratives and insights using data, storytelling, and strong communication skills.</li><li>Partner closely with Risk, Compliance, and Privacy teams to ensure governance and control alignment.</li></ul>Experience:<ul><li>8+ years in enterprise learning, organizational change, or capability development.</li><li>Demonstrated experience designing and implementing enterprise-scale learning and change initiatives that drive measurable business impact.</li><li>Knowledge of AI concepts and applications in business, with the ability to translate them into accessible learning programs.</li><li>Strong understanding of change management methodologies and experience applying them in complex, regulated environments.</li><li>Excellent program management, stakeholder management, and communication skills.</li><li>Proven ability to work across highly matrixed organizations and navigate ambiguity with an enterprise mindset.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

46 Leadership / Executive Board Full Time Jobs