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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?AutoNation, the nation’s largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for a Customer Relations Specialist II (CRS) to join our exciting and expanding team! AutoNation’s Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are enthusiastic about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the company’s continued success. As a Customer Relations Specialist II (CRS), you will manage and resolve inquiries from both external and internal customers, as well as marketing partners, across all AutoNation stores and businesses. This role involves addressing a wide range of cases, including complaints, product issues, and general information requests. The CRS position requires advanced skills in managing complex issues and de-escalating situations while maintaining a calm and professional demeanor. CRS agents are key representatives of the company, handling all business-related inquiries and being well-versed in company policies and procedures to provide effective customer assistance. They also collaborate closely with General Managers, Market Presidents, and the Executive Legal Department. In this role, the CRS acts as a customer advocate, conducting thorough research and applying solid business judgment to provide effective solutions. Specialists use various resources and tools to efficiently resolve cases and ensure exceptional customer experiences. The CRS must be a skilled and professional communicator with experience engaging through Phone, Direct Mail, Email, Google Reputation, and Social Media channels. This role offers high visibility and regular interaction with store operations, executives, and corporate support functions. Success in this position involves meeting production goals, maintaining accurate documentation, and consistently executing standard processes, all of which are key areas of performance evaluationJob Responsibilities:· Proactively deliver exceptional service in response to inbound customer inquiries related to vehicle purchases, service or repair issues, program offers, campaigns, sponsorships, and vendor-related matters.· Act as a liaison between customers, store operations, and corporate support functions to research and resolve inquiries or complaints.· Follow all standard call management procedures, complete necessary call documentation, and maintain accurate database records for assigned cases.· Manage up to 20 new mildly complex email inquiries and/or complaints daily, ensuring a high standard of service.· Address mildly complex executive cases daily, working directly with the Legal Department, General Managers, and Market Presidents to resolve issues effectively.· Forward all lawsuits and pursuit demand letters to the Legal Department promptly.· Address all non-legal demand letters promptly.· Investigate and address all Better Business Bureau complaints and inquiries.· Guide General Managers on mildly complex issues to prevent escalation to the corporate office, including legal releases.· Collaborate with the Shared Service Center to process escalated warranty cancellations.· Handle customers opt-out requests via phone and email.· Monitor and manage shared email inboxes.· Prepare and present weekly reports on case types using Excel.· Perform other duties as assigned.Qualifications (Mandatory)· Undergraduate degree in business or a related field of study· 3-5 years of Customer Relations experience (Automotive exposure preferred)· 3-5 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.)· Exceptional verbal, business writing, and social media communications capabilities· Demonstrated problem-solving, time management, organizational and documentation skills.· Understanding of the automotive industry.Skills:· Ability to think critically when faced with a problem or task.· Ability to demonstrate genuine courtesy, diplomacy, and empathy.· Ability to work proactively and develop and maintain productive working relationships.· Ability to maintain confidentiality and demonstrate good judgment and critical thinking.· Ability to manage multiple tasks simultaneously in a fast-paced and dynamic environment.· Ability to provide a written final communication to deny claims on behalf of the corporate office.· Ability to conduct a thorough investigation with the appropriate parties involved.· Ability to share confidential information appropriately based on claims received from associates.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Customer Relations Specialist II

<h3>Due Diligence Analyst</h3> The Due Diligence Investigations group provides discreet investigative support to various Fidelity business units to identify, mitigate and manage risk associated with existing and potential third-party business relationships, including vendors, financial services firms, and potential investments, among others. The group also provides litigation support, competitive intelligence, general background and ad -hoc investigative support. This role provides great exposure across many of Fidelity’s business units! <h3>The Expertise and Skills You Bring</h3> <ul> <li>You have the ability to conduct open-source intelligence (OSINT) research on a wide range of investigative issues, to include media, Internet, database research, litigation inquiries and verification of licensing requirements/regulatory compliance. </li><li>You can prepare investigative reports and analyses that are thorough, timely, well written and logical; reports and analyses may be recurring and/or project driven and require relevant conclusions. </li><li>You are able to lead client relationships to maintain high level of service standards; identify and develop opportunities to enhance relationships with existing clients. </li><li>You have the ability to handle a challenging case load while meeting time-sensitive deadlines. </li><li>You have excellent communication skills and enjoy working in a collaborative environment </li></ul> <h3>The Team</h3> As a member of the Due Diligence Investigations group, you will be an essential part of protecting the Fidelity brand. You will provide critical investigative research support services to internal Fidelity business units, ensuring that Fidelity is engaging with the right external partners that will ultimately limit potential reputational or operational risk. As a member of the broader Fidelity Risk Group, you will serve as an example to peers across the organization, ensuring that Fidelity’s high ethical and moral standards are upheld on a daily basis. Note: Fidelity is not providing immigration sponsorship for this position Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is meaningful for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite. Note: If you are a FINRA registered internal employee who is considering moving to a non-licensed role, you may want to proactively have a conversation with the hiring manger to understand the potential impact to your registrations before a final hiring decision is made. The hourly pay rate range for this position is $25-$30 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource

Due Diligence Analyst

Position Overview As a Manager, Owned Marketing, you will be responsible for development of Owned Channel email strategy, recommendations and implementation. You will be aligned to product area(s) and will use customer insights, channel best practices and test and learn results to improve our communications and deliver a more robust experience that drives business results and enables a flawless customer experience. You will be a member of a team responsible for coordinating and supporting marketing campaigns and Owned Channel initiatives. This requires a self-starter with attention to detail as well as strong collaboration, communication, and problem-solving skills. The ideal candidate will have prior marketing communications and/or agency experience as well as a background working within the financial services category. The Channel Expertise We’re Looking For <ul> <li> Bachelor’s Degree </li></ul> <ul> <li> Agency experience a plus </li></ul> <ul> <li> Experience with Agile principles a plus </li></ul> <ul> <li> Experience working in a fast-paced, highly matrixed environment with multiple priorities, ability to meet deadlines and manage risks </li></ul> <ul> <li> Understanding of email marketing, customer journey mapping, and how email interacts with other channels to improve the customer engagement. </li></ul> <ul> <li> Has an understanding in production operations (livestream and on-demand) and how to develop effective webinar and on-demand programs. </li></ul> <ul> <li> Experience leading email and owned campaigns, including being a champion of standard processes, defining the targeting and test plan strategy, coordinating with execution partners, and pulling results from dashboards to determine campaign effectiveness. </li></ul> <ul> <li> Ability to see the 'storyline' in data and use data to make strategic recommendations and drive a channel learning agenda </li></ul> <ul> <li> Diligent problem solver who provides clear direction and maintains clear communication with others about the work and results </li></ul> <ul> <li> Passion for being customer focused </li></ul> <ul> <li> Demonstrated innovative thinking and smart risk taking </li></ul> Qualifications <ul> <li> Bachelors or equivalent with 8+ years of experience or Masters with 6+ years of experience in marketing, advertising and/or marketing communications. </li></ul> <ul> <li> Experience working with data &amp; analytics teams and technology teams to build and launch new capabilities to test and deploy communications </li></ul> <ul> <li> Excellent PowerPoint, Excel, Outlook, Word skills required. Prior experience with JIRA and SalesForce Marketing Cloud a plus. </li></ul> <ul> <li> Knowledge of Financial Service Industry and our Products and Services preferred </li></ul> <ul> <li> Ability to thrive in a fast-paced environment and are easily adaptable to change </li></ul> <ul> <li> Business/Technical Knowledge: Applies advanced knowledge of concepts, theories, and practices of professional/technical discipline. If people manager: Detailed knowledge of work performed by team. </li></ul> <ul> <li> Business Contribution/Impact: Leads projects/work activities with functional/divisional impact. If people manager: Makes business decisions that typically have immediate impact on multiple work/project groups. </li></ul> <ul> <li> Problem Solving: Solves a variety of problems, typically of complex scope with minimal reference to established policies and procedures. </li></ul> <ul> <li> Analysis: Provides complex analysis and advice to division/functional management. </li></ul> <ul> <li> Decision Making/Autonomy: Makes decisions based on theory or concepts when solving problems of highly complex or technical nature. </li></ul> <ul> <li> Resource Management: Monitors and manages resources for multiple work/project groups. Typically manages entry/fully qualified exempt and/or supervisory roles. </li></ul> <ul> <li> Interpersonal Contact: Is involved in matters which involves the exchange of non-routine information. Requires the use of common courtesy, tact, and discretion to maintain cooperative associations. May involve the use of technical language. </li></ul> The Purpose of Your Role Drive Owned marketing initiatives for the Fidelity Wealth Management marketing acquisition and migration team. These initiatives will include content, promotional and service communications in the email channel. As a member of the Channel Marketing team, they will inform channel strategy and implement owned channels?while staying focused on customer experience, brand alignment, efficiency, quality and driving business results. The Skills You Bring <ul> <li> Proven experience implementing Owned marketing campaigns– with specific emphasis on email, .com, targeting onsite messages, and mobile. </li></ul> <ul> <li> Outstanding project/program management, and problem-solving capabilities, with the ability to handle multiple initiatives at once </li></ul> <ul> <li> Ability to successfully handle challenges and build trust in every interaction </li></ul> <ul> <li> Resourceful, self-sufficient, effective problem solver and troubleshooter even in the face of ambiguity. </li></ul> <ul> <li> Ability to challenge the norm and drive innovation </li></ul> <ul> <li> Energized about working collaboratively with an appreciation for the value of diverse opinions and different skills </li></ul> <ul> <li> Understand and appreciate the impact of data and an ability to pull, analyze, interpret and apply it effectively </li></ul> <ul> <li> Excellent written and verbal communication skills and ability to communicate clearly and concisely </li></ul> <ul> <li> Shown dedication to cross-functional collaboration in agile, client-centric, fast paced environment </li></ul> The Value You Deliver The Senior Manager works closely with the cross-functional team to lead and coordinate Owned programs supporting team initiatives. This role is primarily responsible for advocating for the Owned email and 1:1 marketing strategy and the customer experience across the projects you lead, working closely with Communications Strategy, Creative, Paid Channel, Production and Project Management teams. How Your Work Impacts the Organization You will partner with the larger marketing and analytics team to ensure each marketing initiative builds upon the past and continues to drive incremental business outcomes, while delivering high quality experiences for our customers.

Marketing Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This role sits in the global Corporate Affairs &amp; Communications organization supporting the Reputation Management team that leads external and internal communications strategy and execution for reputational risk, including policy issues and crises. The Manager will work cross-functionally to develop internal communications and change management strategy with a particular focus on risk management. This role will support the Global Risk &amp; Compliance department, the American Express National Bank (AENB), the Internal Audit Group, the General Counsel’s Organization, as well as issues management and reputational risk management and reporting. This role will develop plans and messaging around enterprise risk, operational risk, control management, compliance, and internal policies, as well as strategic colleague communications plans, memos, presentations, bulletins &amp; announcements, executive blog posts, and other colleague engagement content.This position requires strong verbal and written communications skills, including the ability to distill complex topics into clear messages for a range of audiences. Additionally, the Manager will need excellent executive presence and relationship building skills, a high degree of focus on details, enterprise thinking, strategic industry knowledge, robust experience with issue management, team management and ability to forge strong working relationships across teams.&nbsp;How will you make an impact in this role?<ul><li>Quickly developing a deep understanding of American Express, its business and customers to find/create opportunities to tell the American Express story.</li><li>Implementing communications strategy, including the creation of content across internal communications channels, talking points, speeches, and presentations.</li><li>Overseeing monitoring, measuring and reporting of communications and reputation management activities.</li><li>Partnering effectively with communications colleagues to ensure consistency in messaging across the enterprise.</li></ul>Minimum Qualifications<ul><li>5+ years communications/public relations experience with demonstrated ability to handle all types of media.</li><li>Proven internal communications experience, with track record of exercising sound judgment and clear decision-making under tight deadlines. </li><li>Experience and knowledge of banking, risk/compliance, change management and/or reputation management.</li><li>Proven track record to own and drive projects independently with senior level guidance, demonstrate resourcefulness and drive to move projects forward.</li><li>Strong interpersonal skills and ability to create connections across functions and levels.</li><li>Excellent written and verbal skills.</li><li>Strong business acumen and strategic thinking skills.</li><li>Ability to flex across projects to support the team on both internal and external communications needs (writing, research)</li><li>Excellent project management skills and ability to thrive while managing multiple priorities in a fast-paced work environment.</li><li>Excellent judgment.</li><li>Strong analytical, strategic, and creative skills.</li><li>Experience providing confident and persuasive counsel to clients.</li><li>Excellent leadership skills, must be focused on process with an ability to build strong followership across the team and enterprise.</li><li>Bachelor’s degree or relevant experience</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express

Manager, Communications – Reputation Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Global Personalization Solutions team within ECMX (Enterprise Comms and MarTech Experiences) at American Express is responsible for empowering internal marketing teams to effectively leverage Card Member targeting capabilities to personalize relevant and valuable offers on AmericanExpress.com. &nbsp;The team is responsible for managing and streamlining the processes required to launch these campaigns, as well as consulting and sharing best practices with marketing teams to improve campaign performance. This role provides a great opportunity to work in an exciting and growing area of digital marketing in American Express.Key responsibilities:<ul><li>Manage global day-to-day operations for the Personalization marketing channel</li><li>Ensure flawless execution and launch of marketing content on AmericanExpress.com</li><li>Communicate daily with internal marketing teams, as their operational expert</li><li>Provide support to marketing partners by leading consultation, communications and resolution of general inquiries for the US and 19 international markets</li><li>Perform thorough QA checks on creative and targeting</li><li>Troubleshoot marketing content tech issues, working with internal teams as necessary</li><li>Identify opportunities to streamline the offer submission process</li><li>Partner closely with the americanexpress.com product and marketing teams to influence the development of new digital marketing capabilities and experiences</li></ul>Minimum Qualifications<ul><li>Bachelor's Degree or 2 years of work experience</li><li>Minimum Experience Requirement: 6+ months of experience</li><li>Customer focused – previous experience in managing customer-facing content</li><li>2+ years in campaign management, optimization, and/or digital ad ops and experience&nbsp;</li></ul>Preferred Qualifications<ul><li>Excellent project management and problem-solving skills (attention to detail, handling multiple priorities, managing tight timelines) are critical</li><li>Comfortable interacting equally with both marketing and technology partners</li><li>Experience with third party ad servers (DFP, DSM, Live Intent, Sizmek, Salesforce DMP, Sales Manager or similar platforms) a plus</li><li>Knowledge of HTML, Javascript, and CSS is helpful, but not required</li><li>Passion for technology with a persistent desire to learn and grow professionally</li><li>Positive attitude, enthusiasm, sense of humor, and a strong willingness to collaborate are a must</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The US Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The US Membership Engagement teams sits within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise. As the Offers and Rewards Marketing Team, we excite Card Members to redeem points, use offers, and diversify spend through personalized, customer-first marketing and compelling, effective offers that make Membership more rewarding. One of the main pillars of the team is Amex Offers, which we promote to Card Members to incentivize and reward card usage. (Visit <a href="http://www.americanexpress.com/en-us/benefits/offers/" target="_blank">www.americanexpress.com/en-us/benefits/offers/</a> for more info).The Senior Analyst will lead a workstream to drive ongoing innovation in marketing Amex Offers to our Card Members. You will be responsible for ideating and implementing varying digital marketing campaigns to excite Card Members to enroll in Amex Offers, encourage them to redeem, and motivate them to do it again and again. This role will be a key connection point for partners across the enterprise including product owners, channel owners, legal/compliance teams, and marketers.This role is ideal for you if you are a customer-centric marketer who enjoys working in white space to identify and create new opportunities.<h4>Responsibilities</h4><ul><li>Lead ongoing marketing of Amex Offers across digital channels, including placements across Amex-owned and operated channels</li><li>Own the Amex Offers claims, marketing messages, and toolkit to support marketers who utilize Amex Offers across the Blue Box</li><li>Apply internal and external resources to identify trends that can further team and enterprise goals</li><li>Explore opportunities for channel expansion, partnering closely with associated teams to bring ideas to life</li><li>Continue to build on our team’s focus on lapsed Amex Offers users and how to bring them back to the ecosystem</li><li>Work closely with the Consumer Paid Media Center of Excellence to launch, learn from, and iterate on Amex Offers dedicated campaigns</li></ul><h4>Qualifications</h4><ul><li>2 years of digital marketing execution experience; paid media experience preferred</li><li>A strategic approach with the ability to work in white space, identify opportunities for growth, and develop innovative solutions that align with business objectives.</li><li>Track record of driving measurable results through creative, customer-centric marketing</li><li>Proactive self-starter who shows initiative, adapts well to change, and problem-solves independently</li><li>Excellent analytic skills, with the ability to use data to make informed decisions and translate insights into winning strategies</li><li>Strong project management skills with attention to detail and the ability to prioritize effectively</li><li>Excitement to learn new things and develop subject matter expertise</li><li>Collaborative approach, and the ability to effectively influence internal partners</li><li>Exceptional oral and written communication skills</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Sr Analyst- Amex Offers Marketing Innovation

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.The US Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The US Membership Engagement teams sits within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise. As the Offers and Rewards Marketing Team, we excite Card Members to redeem points, use offers, and diversify spend through personalized, customer-first marketing and compelling, effective offers that make Membership more rewarding. One of the main pillars of the team is Amex Offers, which we promote to Card Members to incentivize and reward card usage. (Visit <a href="http://www.americanexpress.com/en-us/benefits/offers/" target="_blank">www.americanexpress.com/en-us/benefits/offers/</a> for more info).&nbsp;How will you make an impact in this role?The Senior Analyst will lead Merchant Amplification for Amex Offers. You will be responsible for deploying and advancing merchant offer specific marketing to excite Card Members to enroll in the offers, encourage them to redeem, and motivate them to do it again and again. This role is a key connection point between partners across Amex Offers Digital Media and US Customer Loyalty Marketing.&nbsp;This role is ideal for a collaborative marketer with a passion for the customer experience who develops subject matter expertise quickly.&nbsp;Responsibilities<ul><li>Continue to execute and iterate on the Merchant Amplification Strategy</li><li>Partner with Amex Offers Digital Media and across US Customer Loyalty Marketing to identify relevant, timely offers and deliver to Card Members via contextual channels</li><li>Lead the end-to-end execution of cross-channel, merchant specific marketing campaigns including agency and vendor relationships where applicable &nbsp; </li><li>Maintain the Amex Offers landing page, cycle of featured offers, and ADA compliance of the page</li><li>Partner across the enterprise to influence and optimize how merchant offers show up to customers</li></ul>Qualifications<ul><li>2 years digital marketing experience</li><li>Demonstrated history of effective partner management and ability to develop strong relationships across business units/team</li><li>Proactive self-starter who shows initiative, adapts well to change, and problem-solves independently</li><li>Strong project management skills with attention to detail and the ability to prioritize effectively</li><li>Excitement to learn something new and develop subject matter expertise</li><li>Exceptional verbal and written communication skills</li><li>Comfort with execution platforms, pulling results, documenting learnings, and strategizing how to use those learnings </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Sr Analyst- Amex Offers Merchant Amplification Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The US Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The US Membership Engagement teams sits nestled within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise.The Membership Rewards Marketing Senior Analyst will be tasked with helping to create and execute strategies that inspire Card Members to redeem their Membership Rewards points. This role is ideal for you if you are a customer-centric, collaborative, data-driven marketer that is eager to make a big impact on the business.&nbsp;Responsibilities<ul><li>Help develop marketing strategies that educate and inspire Card Members to redeem their Membership Rewards points.</li><li>Lead campaign execution in partnership with our Marketing Enablement Team, caring for targeting, compliance and brand reviews, testing, and more.</li><li>Partner with the Membership Rewards Product Team to execute and market targeted and broadscale redemption offers.</li><li>Track, assess and report on marketing results while identifying actionable learnings that will inform marketing strategies.</li><li>Continually advance our strategy and performance by innovating our tactics and applying a test &amp; learn approach.</li></ul>Minimum Qualifications:<ul><li>2-3 years of digital marketing execution experience.</li><li>A strategic mindset with the ability to think big-picture, identify opportunities for growth, and develop innovative solutions that align with business objectives.</li><li>Experience engaging creative agencies to deliver compelling and compliant creatives.</li><li>Strong project management skills with attention to detail and the ability to prioritize effectively.</li><li>Excellent analytic skills, with the ability to use data to make informed decisions and translate insights into winning strategies.</li><li>Collaborative approach, and the ability to partner effectively across band levels and cross-functional teams.</li><li>Proactive self-starter with the ability to take initiative, adapt well to change, and problem-solve independently.</li><li>Desire to have fun, inspire a positive team culture, and embrace a growth mindset in a dynamic environment.</li><li>Exceptional oral and written communication skills.</li><li>Bachelor’s degree and experience in marketing, business, communications or a related field is preferred.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Sr Analyst-Rewards Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business.&nbsp; Within GCS Products, the US New Product Development team is seeking a dynamic individual to help create and bring to market the next generation of card-related innovative products, benefits, and marketing capabilities.How will you make an impact in this role?We are looking for a unique individual who is customer-focused and can both think strategically and execute successfully.&nbsp; This individual will need to excel at conceptual thought leadership, effectively influence partner stakeholders to align behind a vision, and thrive in a fast paced and ever-changing environment to bring these concepts to life.&nbsp; A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships partners to drive results.This is a great opportunity to shape the future direction of American Express’ value to our commercial customers while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.Key Responsibilities:<ul><li>Lead the launch of new products, benefits, and marketing capabilities working across all card products</li><li>Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment</li><li>Manage key operational processes and integrations by partnering and managing relationships with stakeholders in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance</li><li>Understand business objectives and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs</li><li>Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development</li></ul>Minimum Qualifications:<ul><li>Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of complex processes and an orientation toward process improvement and innovation</li><li>Extremely strong project management, collaboration, communication and presentation skills</li><li>Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment</li><li>Creative and innovative thinker who is comfortable with ambiguity and evolving strategies</li><li>Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups</li><li>Passion for doing what is right for the customer</li><li>Embodies a "team" mentality in all that you do, with a validated ability to take ownership for progressing project delivery</li><li>Bachelor's degree or equivalent years of experience</li></ul>Preferred Qualifications:<ul><li>Ability to manage end-to-end product development process in a highly disciplined fashion</li><li>Prior experience with payments and agile product development / delivery</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager- Product Development (Card & Marketing)

You Lead the Way. We’ve Got Your Back.At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.With shared values and leadership behaviors, we’ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we’ll do it in an environment where everyone is respected and valued and can reach their potential.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Role: Manager, Communications: Global Merchant &amp; Network Services&nbsp;The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media, colleague communications, and corporate social responsibility (CSR) initiatives.&nbsp;&nbsp;This NYC-based position will be an integral member of the American Express Global Merchant &amp; Network Services (GMNS) division. GMNS is responsible for relationships with Amex-accepting businesses, as well as third party payment providers, strategic bank and fintech partners, prepaid products, and the company’s global payments network.&nbsp;&nbsp;This role specifically focuses on externally communicating the value of American Express merchant membership, as American Express provides the powerful backing to help businesses run, grow, and protect their businesses. American Express continues to deepen engagement with merchants, expand the number of global locations that accept Amex, and enhance our network to provide a modernized payments experience for businesses and Card Members.&nbsp;The manager will work with various members across the American Express enterprise to tell the merchant membership story. This role reports to the Director, Communications, GMNS.&nbsp;How will you make an impact in this role?&nbsp;<ul><li>Support Global Merchant Services (GMS) and B2B business goals with compelling strategies that include communications programs and content campaigns to articulate the value American Express provides to merchants</li><li>Collaborate closely with internal colleagues within key industry engagement groups to assess external thought leadership opportunities and speaking engagements.</li><li>Lead PR agency and support ongoing media relationship efforts to promote GMS advancements and executive perspectives.</li><li>Deploy executive visibility strategies for senior business leaders within GMS through earned/owned media coverage, speaking engagements and social channels.&nbsp;</li><li>Deploy executive visibility strategies for senior business leaders within GMS through earned/owned media coverage, speaking engagements and social channels.</li><li>Create and execute influencer campaigns on Amex and third-party social media channels, spotlighting business owners and their stories.</li><li>Support issues preparedness/management from end-to-end with senior oversight, working with colleagues across GMS to draft reactive messaging, counsel on communications strategy, and field incoming media requests.</li><li>Monitor competitor and broader industry news and activities, including advancements in payments technology, infrastructure, and regulation, contextualizing news to senior business leaders as relevant.&nbsp;</li><li>Lead and compile weekly, monthly and quarterly reporting documents to showcase communications results and highlights to key stakeholders across the business.&nbsp;&nbsp;</li></ul>Minimum Qualifications&nbsp;<ul><li>5+ years of public relations/communications experience, with proven ability to:<ul><li>Inform and support communications strategies across a mix of channels (earned, social, owned, paid), with an eye on the evolving media and digital landscape.</li><li>Understand what makes a story, and the necessary storytelling elements to drive earned media coverage; includes superior written, verbal and media relations skills, with media relations results.</li><li>Communicate with and counsel executives with a high level of professionalism, as well as build relationships with internal key stakeholders (business leaders, marketing teams, legal teams, etc.) to drive storytelling while also mitigate risk.</li><li>Familiarity with brand reputation and crisis comms/issues management, including scenario planning, development of reactive messaging, management of media inquiries and monitoring.</li><li>Be a strong self-starter, collaborator, and project manager, handling multiple priorities in a fast-paced work environment; ability to work both independently and as an adaptable team player; ability to think independently, quickly, and apply good judgment; ability to lead projects from end-to-end; strong attention to detail.</li><li>Ability to adhere to policies and deadlines, and deal with confidential information without exception.</li></ul></li><li>Bachelor’s degree </li></ul>Preferred Qualification&nbsp;<ul><li>Experience is managing PR agencies and/or teams; agency experience is a plus</li><li>Experience in storytelling for payments/financial services/organizations supporting small businesses</li><li>Experience translating technical subject matter into easy-to-understand communications messages</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

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