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Expiration Date 6/27/2025 Department MC FW Cancer Center Position Type Professional Location Shreveport DescriptionThis Coordinator in the Feist-Weiller Cancer Center at Ochsner/LSD Health Shreveport is a professional healthcare team member. The incumbent will be supporting Phase 1 oncology clinical trials. The incumbent will function as a clinical research coordinator of NCI sponsored cooperative group, industry sponsored, and in-house investigator-initiated clinical research trials carried on through the Feist-Weiller Cancer Center. This will include not only treatment trials, but also cancer control and prevention trials as mandated by the NCORP grant award or the Associate Director for Cancer Prevention and Control. Incumbent will be responsible for carrying out work to its completion under general supervision of the Director, Medical Service Area and the faculty investigators conducting the research in the Feist-Weiller Cancer Center. Incumbent will also assist in the conduct of clinical trials at Feist-Weiller Cancer Center's affiliate sites established through its NCORP grant award. Incumbent must have an in-depth understanding of all regulatory guidelines set forth in the Code of Federal Regulations, ICH Guidelines, Good Clinical Practice, I-UP AA, and the LSUHSC-S IRB and Clinical Trials Office pertaining to the conduct of clinical research in human subjects. Incumbent will act as administrative liaison between the M.D./Ph.D. Principal Investigator and all cooperative groups, industry sponsors, the Investigational Review Board, and all federal regulatory agencies.&nbsp;Job duties involve specialized work requiring knowledge of the clinical trial process in order to recruit and evaluate appropriate research trial participants. Specific duties include patient recruitment andassessment of patient eligibility, enrollment in appropriate trials, implementation of treatment or other research plans according to protocol guidelines, case management of protocol subjects, management of study drug supplies and drug accountability, education of other healthcare professionals, patients, and families regarding clinical trial participation, timely and accurate collection and submission of research data to clinical trial sponsors, completion of long-term follow-up of study patients, chart preparation for and participation in all quality assurance, FDA, and NCI audits, timely maintenance of in-house patient management database, completion of study queries, compilation, analysis and verification of statistics, initiation of and response to correspondence related to research activities, assistance with training additional affiliate sites in the conduct of clinical trials. Incumbent will perform nursing care, nursing assessment, and data collection for Phase 1 clinical research studies. Collection, labeling storage and shipping of blood, serum, urine, tissue and other specimens for analysis for each protocol.This position differs from a clinical research associate position in that it is focused on the specialty of the patient's clinical care and/or cancer prevention care as well as the protocol driven tasks. In addition to providing and coordinating clinical care, clinical research coordinators have a central role in assuring participant safety, ongoing maintenance of informed consent, integrity of protocol implementation, accuracy of data collection, data recording and follow up. Care received by research participants is driven by study requirements and the collection of research data related to clinical indications. Study procedures may include administration of investigational drugs, performance of an experimental or investigational procedure, detailed clinical assessment or phenotyping to characterize the natural history and etiology of a disease, or delivery of a psychosocial intervention. Additional clinical care may be necessitated by the response of the participant to the study intervention.The incumbent must be able to make independent decisions and establish independent work routine. This will be a dedicated full-time position.Regular attendance is required to perform the functions of this position.Non-routine work hours may be required in this position including the potential for weekends.Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs&nbsp;as they occur that customer satisfaction is met at all times.Essential Position Functions &amp; DutiesA. 50% Protocol Management<ol><li> Adhere to the requirements of assigned clinical trial protocols.</li></ol><ul><li>Assist the investigator, Director, Business Manager and other clinical research personnel in pretrial evaluation, cost certification and budget and contract preparation.</li><li>Actively participate in subject recruitment.</li><li>Participate in health fairs and cancer screening programs for recruitment of patients to cancer control and prevention trials.</li><li>Review all eligibility criteria and follow-up requirements and screen patients according to criteria.</li><li>Educate patients about the purpose of the clinicallrial and study procedures.</li><li>Assure consenting process is completed and documented.</li><li>Enroll eligible subjects who have signed consent on study.</li><li>Coordinate pretreatment and follow-up tests, ancillary department material submission, study drug supply, and patient scheduling as needed.</li><li>Collect and submit data on appropriate forms according to the protocol.</li><li>Ensure treatment plans are carried out correctly and adhere to the protocol guidelines.</li><li>Assure that the most current IRB approved version of the protocol and consent form is used for patient enrollment.</li><li>Re-consent patients as needed in accordance with all protocol and consent form amendments.</li><li>Review eligibility criteria and source documents submitted by affiliate sites to verify patient eligibility.</li><li>Assist affiliate sites to ensure accurate implementation of protocol procedures. This may include travel to affiliate sites for audit purposes when necessary. This may also include performance of study-related duties on the mobile screening vehicles.</li><li>Schedules and/or performs procedures such as patient interviews, counseling, collection of vital signs, medication administration, venipunctures and other specimen collection within the privileges granted by incumbent's licensure.</li><li>Report Adverse Events according to the National Cancer Institute (NCI), sponsoring agency and local Institutional Review Board (IRB) by completion and submission of appropriate forms.</li><li>Prepare patient charts for quality assurance audits and be present at audits.</li><li>Communicate with Coordinator of Research Studies Billing and assist in accurate billing for study charges.</li><li>Identify which study drugs are supplied by the study, order drugs in a timely manner in order to ensure that patients are treated with study supplied drugs, and alert research pharmacist when such drugs are being ordered for a study.</li><li>Conduct close out procedures for pharmaceutical studies including preparation of patient charts for final monitor visit, notification of IRB personnel and assisting the Coordinator of Research Billing in final disposition of charges.</li></ul><ol><li> Complete and maintain written records to document the flow of data.</li></ol><ul><li>Maintain research records to include, but not limited to, flow sheets, pre-study forms, treatment forms, toxicity forms, serious adverse event forms, off-study forms, eligibility, checklists and informed consent.</li><li>Identify and flag copies of source documentation in the research record.</li><li>Provide accurate, complete, legible and timely documentation on protocol specific forms consistent with source documents for the life of the subject or as long as protocol dictates.</li><li>Accurately document Toxicities and Response Assessments.</li><li>Monitor drug dose calculations and follow laboratory results to ensure dose modifications are made as needed.</li><li>Identify any treatment modification or alteration between protocol study and the treatment administered.</li><li>Explain variances or lack of protocol adherence.</li><li>Assist affiliate sites in accurate completion of case report forms.</li><li>Assist affiliate sites in completion and timely submission of all study patient queries.</li></ul><ol><li> Assure that a system of drug accountability and documentation is maintained.</li></ol><ul><li>Order and coordinate research drug shipments from the National Cancer Institute (NCI) or other suppliers of investigational drugs.</li><li>Appropriately return or dispose of drugs as indicated per protocol or standard industry practice.</li><li>Ensure appropriate storage and handling of study drugs as per protocol or standard industry practice.</li><li>Assure maintenance of drug transfer forms, return forms and shipping receipts.</li><li>Review Investigational Drug logs, Drug Accountability Review Forms and inventories with pharmacy staff and study</li></ul><ol><li> Assure compliance with research regulatory bodies.</li></ol><ul><li>Maintain documentation according to the Food and Drug Administration (FDA) Code of Federal Regulations (CFR) and the Institutional Conference on Harmonization Consolidated Guidelines (ICH).</li><li>Adhere to the Institutional Review Board (IRB) policies, procedures, and ethics for the protection of human research subjects.</li><li>Communicate with affiliate sites that operate under the LSUHSC-S IRB and ensure that sites are using current approved IRB documents.</li><li>Adhere to the National Cancer Institute's (NCI) Investigational Drug Accountability Record Form (DARF) requirements.</li><li>Package shipments of biologically hazardous materials according to OSHA guidelines.</li><li>Adhere to LSU Compliance Program's Code of Conduct.</li></ul><ol><li> Accurately utilize electronic databases and Web sites.</li></ol><ul><li>Enter each patient protocol registration in the appropriate Feist-Weiller Cancer Center electronic databases.</li><li>Update databases on a regular and timely basis.</li><li>Perform Cooperative Group registrations via the group web site as allowed per protocol.</li><li>Perform study registrations via sponsor's web site as required per protocol.</li><li>Regularly access web site to assure current information being used.</li><li>Participate in electronic database training and continuing education.</li><li>Review and adhere to electronic database updates and policy changes.</li><li>Assist affiliate sites in the operation and maintenance of the electronic database.</li></ul>&nbsp;B.&nbsp;20% Clinical Care<ol><li> Specialty focus on the care of research participants.</li></ol><ul><li>In addition to providing and coordinating clinical care, clinical research coordinators have a central role in assuring participant safety,</li><li>Care received by research participants is driven by study requirements and the collection of research data as well as clinical indications.</li><li>Study procedures may include administration of investigational drugs, performance of an experimental or investigational surgical or radiological procedure, detailed clinical assessment or phenotyping to characterize the natural history and etiology of a disease, or delivery of a psychosocial intervention.</li><li>Additional clinical care may be necessitated by the response of the participant to the study intervention.</li></ul>&nbsp;C.10% Communication<ol><li> Communicates with patient, significant other, the healthcare team and external agencies.</li></ol><ul><li>Consult and collaborate with physician/faculty investigators and the interdisciplinary healthcare team to follow treatment protocol.</li><li>Coordinate information and support other Coordinators in the Feist-Weiller Cancer Center.</li><li>Collaborate on a regular basis with Coordinator of Research Studies Billing to assure an accurate record of patient procedures and to identify which are research related or standard of care.</li><li>Serve as the primary point of contact between the investigator and the patient and patient families and keep patient informed of all protocol treatment issues.</li><li>Respond effectively and quickly to situations.</li><li>Establish effective working relationships with other departments as needed.</li><li>Confer with outside physicians and other healthcare team members to obtain data as required.</li><li>Coordinate monitoring activities with physician/faculty investigators, protocol; representatives and the Director of Clinical Research.</li><li>Develop effective communication with patient, significant other and/or family.</li><li>Collaborate with the Cancer Center Business Manager regarding financial aspects of studies.</li><li>Maintain communication with affiliate sites in support and assist in their continued education of the research process.</li></ul>D. 10% Education<ol><li>Plans and provide educational activities for patients, significant others and staff members.</li></ol><ul><li>Plan and provide patients with educational materials supplied by the protocol sponsors.</li><li>Implement educational activities based on identified needs.</li><li>Educate patients of protocol changes affecting their welfare.</li><li>Actively participate as a preceptor for new Coordinators.</li><li>Assist with the continuing education of the healthcare team associated with the care of cancer and other patients.</li></ul><ol><li> Maintain and enhance own knowledge base.</li></ol><ul><li>Attend site initiation visits and investigator/coordinator meetings.</li><li>Regular attendance at Clinical Research Staff Meetings and Clinical Research Committee Meetings.</li><li>Complete mandatory educational requirements as required by your license.</li><li>Obtain and maintain research certification.</li><li>Develop and maintain an understanding of policies and standards, including but not limited to, Southwest Oncology Group, Institutional Review Board, Standards on the Commission of Cancer, and Joint Commission on Accreditation of Healthcare Organizations and hospital and clinic policies.</li><li>Attend mandatory yearly Campus Education Day and hospital or clinic in-services as appropriate.</li><li>Annual completion of Ochsner/LSD Health Shreveport chemotherapy-competency check list.</li></ul>&nbsp;E.&nbsp;5% Quality Assurance<ol><li> Performs quality assessment/improvement functions.</li></ol><ul><li>Prepare and present data relevant to identified records selected for Quality Assurance Site visits and FWCC Clinical Trials Office Internal QA/QC.</li><li>Clarify issues identified by auditors.</li><li>Implement audit recommendations timely as appropriate.</li><li>Perform periodic self-audits comparing data sheets with medical record for accuracy.</li><li>Periodic review of drug storage and Drug Accountability Review Forms to assure compliance with National Cancer Institute regulations.</li><li>Report deficiencies to appropriate staff.</li><li>Answer all queries and requests timely and accurately.</li></ul>Non-Essential Position Functions &amp; Duties5% Marginal Functions&nbsp;<ul><li>Provide coverage for other Coordinators.</li><li>Travel between the Feist-Weiller Cancer Center and associated participating institutions.</li><li>Performs other related duties and special assignments as directed by supervisor.</li><li>Attend cooperative group an investigator meetings as required.</li><li>Performs other related duties and responsibilities as assigned.</li></ul>QualificationsThe applicant must meet one of the following:<ul><li>Bachelor's degree in Nursing from an accredited program ..</li><li>Associate Science Nursing (ASN) and a minimum of four (4) years clinical and or research experience.</li><li>A minimum of two (2) years of experience working in an in-patient unit within the last 5 years.</li><li>Basic Life Support (BLS) - American Heart Association OR American Red Cross</li></ul>Preferred Qualifications<ul><li>RN license.</li><li>Critical- care experience.</li><li>Oncology infusion experience.</li><li>ACLS certification.</li><li>Oncology Certified Nurse (OCN) certification.</li></ul>Additional Position InformationPSN/PER Number: PSN 59020/PER 460Salary Range: $60,000 - $80,000&nbsp;&nbsp;Primary Location: Shreveport, LA (on-site position)About the SchoolThe LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.LSU Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.<ul><li>Salary is commensurate with experience and training</li><li>Generous Health, Dental, and Vision Insurance</li><li>Life Insurance</li><li>Long-Term Disability Insurance</li><li>Accidental Death &amp; Dismemberment Insurance</li><li>Flexible Spending Account</li><li>Optional Retirement Plans</li></ul>Applicant InstructionsLocate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589. If you are contacted for an interview, please let us know at that time if you will need special accommodations.

LSU Health Shreveport

Clinical Research Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Finance organization is on a multi-year journey to modernize the Technology platforms that support all Finance processes. Our goal is to standardize data management &amp; governance, consolidate and modernize applications and data stores, and leverage Cloud computing over time. Finance Technology Strategy &amp; Project Management is instrumental in evolving and implementing the Finance Technology strategy, ensuring technology investments are aligned, and managing significant pan-Finance technology efforts to ensure they are successfully delivered in line with our modernization principles.How will you make an impact in this role?This position reports to the Director, Finance Technology Strategy &amp; Program Management and plays a key role on the team evolving and implementing the Finance Technology strategy, overseeing the Finance modernization efforts, and driving pan-Finance technology projects from a program office perspective by&nbsp;partnering with Technology, Product and Process Owners to deliver our key priorities.Job Responsibilities:<ul><li>Define and shape project scope, objectives, deliverables and timelines: collaborate with stakeholders to set clear goals and establish measurable outcomes.</li><li>Setup governance structure and communication strategy to effectively communicate in a matrixed organization</li><li>Setup and maintain project artifacts</li><li>Engage business stakeholders (within and beyond Finance) to effectively manage the project lifecycle including requirement gathering and grooming, project plan development, risk remediation and escalation</li><li>Liaise with Product Owners and Technology leads regularly to refresh and maintain roadmaps and milestone plans and to proactively identify and mitigate risks</li><li>Monitor and document project progress against plans, milestones, and delivery risks, and track key performance indicators</li><li>Prepare and provide regular project status updates and reports to stakeholders. Create effective meeting content/presentations that convey key messages in a clear and effective manner that is easy to digest by the stakeholders</li><li>Work in an Agile setting, following agile methodologies and ceremonies</li><li>Coordinate with Technology, process owners and test managers to ensure extensive integration and end-user testing activities for Finance Technology </li><li>Cultivate and maintain strong relationships with our key business partners including but not limited to: Finance Product and Process Owners, Finance Technology, and other SME</li></ul>Minimum Qualifications:<ul><li>3+ years of project management experience supporting large, complex projects</li><li>2+ years of cumulative Finance business/process and/or product management experience</li><li>Bachelor’s Degree in Finance, Business or Analytics </li><li>Knowledge of Finance systems, operational processes, and interdependencies</li><li>Ability to communicate effectively (both written and verbally) to all levels, including the ability to synthesize a lot of information into clear and compelling presentations</li><li>Strong relationship management skills and experience collaborating with and influencing multiple stakeholders</li><li>Understanding of Agile methodology and delivery concepts </li><li>Experience in risk management and addressing complex problems</li><li>Must be adaptable and resilient</li><li>Detail oriented with strong analytical, organizational, and problem-solving skills</li><li>Ability to work independently, be flexible, and drive results </li><li>Ability to multitask and meet deadlines in a fast-paced and time demanding environment Ability to promote and drive change to further improve processes, making them more efficient and effective</li></ul>Preferred Qualifications:<ul><li>Knowledge of Regulatory Reporting a plus</li><li>Exposure to Data Warehousing, Data Management, and other data related projects</li><li>Scaled Agile Framework certification</li><li>Project Management Professional certification</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Manager - Finance Technology Strategy & Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.&nbsp;We are looking for a Senior Associate, Digital Portfolio Management to partner closely with internal eCRMs product and engineering teams, Portfolio Management teams for lines of business, and Portfolio Management operations to manage the Lean Portfolio Management (LPM) process. The role will be responsible for overall prioritization, planning, management and execution to drive the Sales Domain product vision and strategy and addressing key enterprise priorities. This role will report to the Director of Sales Portfolio Management and assist in building out the portfolio management function for eCRMs. This role will be responsible for tracking progress, delivering recommendation, and facilitating discussions with senior leadership through various governance forums.Responsibilities: <ul><li>Support LPM activities for the Sales Domain within eCRMS</li><li>Collaborate with Product, Engineering, Business, and Operations stakeholders to plan, manage, and execute strategic initiatives across the eCRMs portfolio</li><li>Provide input into portfolio-level plans, timelines, and roadmaps, ensuring alignment with broader business goals</li><li>Provide input into risks, dependencies, and resource constraints across projects and work with cross-functional teams to proactively mitigate</li><li>Contribute to executive summaries, dashboards, and presentations for senior leadership and steering committees</li><li>Support prioritization efforts across multiple programs and initiatives, balancing competing demands and lines of business priorities</li><li>Foster collaboration and transparent communication across product, engineering, and lines of business to ensure initiative success</li></ul>Qualifications: <ul><li>Minimum of 2 years of professional experience working across product development and engineering teams</li><li>Strong enterprise and customer mindset with a track record of influencing others to embrace change</li><li>Demonstrated ability to self-start, carve opportunities out of white space, and design and implement new processes while operating independently</li><li>Skilled in Agile product development methodologies, project management, and enterprise collaboration tools (Rally, JIRA, Confluence, etc.)</li><li>Very strong collaboration skills – ability to build strong partnerships and navigate cross functional teams to deliver on shared objectives</li><li>Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences</li><li>Proven ability to juggle multiple projects in a rapidly changing environment</li><li>History of high performance and adaptability to adjust to shifting priorities and manage through ambiguity</li><li>Experience in portfolio management, program management and/or product management a plus. Due to the nature of the role, a well-rounded individual with proficiency in these areas would be deemed as the best candidate.</li><li>Strong enterprise thinking and customer mindset with a track record of influencing others to embrace change. A quick and decisive thinker, with natural abilities to lead and execute activities across a large team.</li><li>Very strong collaboration skills - ability to lead and build relationships cross-functionally to deliver on shared objectives. Proven ability to juggle multiple projects in a rapidly changing environment.</li><li>Excellent/sharp/concise/clear verbal and written communication skills, a must. The ability to interact effectively with diverse audience across Business and Technical teams are a must. Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences.</li><li>Experience with Agile product development methodologies and enterprise collaboration tools. Proficiency in analytical and presentation tools a must, including Excel and PowerPoint; experience with Atlassian tools, including Clarity, Jira, Rally, and Confluence a plus.</li><li>Strong problem solving and critical thinking skills. Demonstrate success in reviewing data and demonstrating insights to meet complex reporting needs and interest in learning new tools and ability to experiment with new ways of demonstrating key themes from data.</li><li>A dedicated team-player with a passion for innovation and a demonstrated ability to evolve in a changing environment.</li><li>Self-starter who has exceptional problem solving and critical thinking skills, strong organizational skills with great attention to detail.</li><li>Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.</li><li>History of high performance and proven ability to adjust to shifting priorities and manage through ambiguity.</li><li>Ability to maintain a positive attitude and sense of humor in the face of challenges.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

eCRMs Senior Associate, Digital Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.&nbsp;We are looking for Senior Manager, Digital Portfolio Management to partner closely with internal eCRMs product and engineering teams, Portfolio Management teams for lines of business, and Portfolio Management operations to manage the Lean Portfolio Management (LPM) process. The role will be responsible for overall prioritization, planning, management and execution to drive the Sales Domain product vision and strategy and addressing key enterprise priorities. This role will report to the Director of Sales Portfolio Management and assist in building out the portfolio management function for eCRMs. This role will be responsible for tracking progress, delivering recommendation, and facilitating discussions with senior leadership through various governance forums.Responsibilities:<ul><li>Drive LPM activities for the Sales Domain within eCRMS.</li><li>Collaborate with Product, Engineering, Business, and Operations stakeholders to plan, manage, and execute strategic initiatives across the eCRMs portfolio.</li><li>Develop, maintain, and communicate portfolio-level plans, timelines, and roadmaps, ensuring alignment with broader business goals.</li><li>Identify risks, dependencies, and resource constraints across projects and work with cross-functional teams to proactively mitigate.</li><li>Produce executive summaries, dashboards, and presentations for senior leadership and steering committees.</li><li>Support prioritization efforts across multiple programs and initiatives, balancing competing demands and lines of business priorities.</li><li>Foster collaboration and transparent communication across product, engineering, and lines of business to ensure initiative success.</li></ul>Qualifications:<ul><li>Minimum of 4 years of professional experience working across product development and engineering teams.</li><li>Strong enterprise and customer mindset with a track record of influencing others to embrace change.</li><li>Demonstrated ability to self-start, carve opportunities out of white space, and design and implement new processes while operating independently.</li><li>Highly skilled in Agile product development methodologies, project management, and an expert in enterprise collaboration tools (Rally, JIRA, Confluence, etc.).</li><li>Very strong collaboration skills – ability to build strong partnerships and navigate cross functional teams to deliver on shared objectives.</li><li>Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences.</li><li>Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment.</li><li>History of high performance and adaptability to adjust to shifting priorities and manage through ambiguity</li><li>A minimum 3+ years’ experience in portfolio management, program management and/or product management. Due to the nature of the role, a well-rounded individual with proficiency in these areas would be deemed as the best candidate.</li><li>Strong enterprise thinking and customer mindset with a track record of influencing others to embrace change. A quick and decisive thinker, with natural abilities to lead and execute activities across a large team.</li><li>Very strong collaboration skills - ability to lead and build relationships cross-functionally to deliver on shared objectives. Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment.</li><li>Excellent/sharp/concise/clear verbal and written communication skills, a must. The ability to interact effectively with diverse audience across Business and Technical teams, and more senior audiences are a must. Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences.</li><li>Highly skilled in Agile product development methodologies and a mastery of enterprise collaboration tools. Proficiency in analytical and presentation tools a must, including Excel and PowerPoint; experience with Atlassian tools, including Clarity, Jira, Rally, and Confluence a plus.</li><li>Strong problem solving and critical thinking skills. Demonstrate success in reviewing data and demonstrating insights to meet complex reporting needs and interest in learning new tools and ability to experiment with new ways of demonstrating key themes from data.</li><li>A dedicated team-player with a passion for innovation and a demonstrated ability to evolve in a changing environment.</li><li>Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills with great attention to detail.</li><li>Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.</li><li>History of high performance and proven ability to adjust to shifting priorities and manage through ambiguity.</li><li> Ability to maintain a positive attitude and sense of humor in the face of challenges.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

eCRMs Senior Manager – Digital Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The objective of the Global Servicing Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for Global Servicing to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Global Servicing is looking for an Analyst of Risk ID, Assessment, Testing &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst, Global Servicing Risk ID, Assessment, Testing &amp; Reporting will:<ul><li>Assist in additional identification specific risks throughout business processes and systems (along with business process owners)</li><li>Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events </li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus)</li><li>Support thematic risk reporting (levels, trends, causes) </li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: <ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Industrial Engineering, advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:</li><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Control Management - Industrial Engineer (Sunrise, FL or Phoenix, AZ)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Finance organization is on a multi-year journey to modernize the Technology platforms that support all Finance processes. Our goal is to standardize data management &amp; governance, consolidate and modernize applications and data stores, and leverage Cloud computing over time. Finance Technology Strategy &amp; Project Management is instrumental in evolving and implementing the Finance Technology strategy, ensuring technology investments are aligned, and managing significant pan-Finance technology efforts to ensure they are successfully delivered in line with our modernization principles.How will you make an impact in this role?This position reports to the Manager, Finance Technology Strategy &amp; Project Management and plays a key role on the team evolving and implementing the Finance Technology strategy, overseeing the Finance modernization efforts, and driving pan-Finance technology projects from a program office perspective by partnering with Technology, Product and Process Owners to deliver our key priorities.Job Responsibilities<ul><li>Help to define and shape project scope, objectives, deliverables and timelines: collaborate with stakeholders to set clear goals and establish measurable outcomes.</li><li>Assist in setting up governance structure and communication strategy to effectively communicate in a matrixed organization</li><li>Setup and maintain project artifacts</li><li>Engage business stakeholders (within and beyond Finance) to effectively manage the project lifecycle including requirement gathering and grooming, project plan development, risk remediation and escalation</li><li>Liaise with Product Owners and Technology leads regularly to refresh and maintain roadmaps and milestone plans and to proactively identify and mitigate risks</li><li>Monitor and document project progress against plans, milestones, and delivery risks, and track key performance indicators</li><li>Prepare regular project status updates and reports. Create effective meeting content/presentations that convey key messages in a clear and effective manner that is easy to digest by the stakeholders</li><li>Work in an Agile setting, following agile methodologies and ceremonies</li><li>Cultivate and maintain strong relationships with our key business partners including but not limited to: Finance Product and Process Owners, Finance Technology, and other SME</li></ul>Minimum Qualifications<ul><li>2+ years of project management experience supporting large, complex projects</li><li>1+ years of cumulative Finance business/process and/or product management experience</li><li>Bachelor’s Degree in Finance, Business or Analytics </li><li>Knowledge of Finance systems, operational processes, and interdependencies</li><li>Ability to communicate effectively (both written and verbally), including the ability to synthesize a lot of information into clear and compelling presentations</li><li>Strong relationship management skills and experience collaborating with and influencing multiple stakeholders</li><li>Understanding of Agile methodology and delivery concepts </li><li>Experience in risk management and addressing complex problems</li><li>Must be adaptable and resilient</li><li>Detail oriented with strong analytical, organizational, and problem-solving skills</li><li>Ability to work independently, be flexible, and drive results </li><li>Ability to multitask and meet deadlines in a fast-paced and time demanding environment </li></ul>Preferred Qualifications<ul><li>Knowledge of Regulatory Reporting a plus</li><li>Exposure to Data Warehousing, Data Management, and other data related projects</li><li>Scaled Agile Framework certification</li><li>Project Management Professional certification</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Financial Analyst - Finance Technology Strategy & Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization (“GRC”) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and our customers through effective risk management and oversight activities.GRC’s Enterprise Risk Management &amp; Risk Oversight organization (ERM&amp;RO) is hiring a Manager who will join a recently created team to provide governance and oversight for Projects across American Express. This new team has recently developed a governance framework to manage the risks associated with Projects across the company and owns and maintains that framework. This includes creating and implementing graduated risk management requirements for Projects based on the risk of the Project; and designing and executing regular reporting on American Express Projects to senior leaders and risk committees.Responsibilities<ul><li>Support the development, implementation, and enforcement of an enterprise Project governance framework, with graduated governance requirements based on Project classifications</li><li>Identify, track, prioritize, address or challenge the effective remediation of risk-related gaps (including those identified by regulators), to reduce risks in a timely manner to acceptable levels and prevent reoccurrence</li><li>Communicate risk data, trends, and analysis through structured reports, to key stakeholders, including the board of directors and senior leadership, receive timely, aggregate, accurate, complete and relevant information.</li><li>Review and provide guidance to first line stakeholders as they develop/maintain procedures to implement the governance framework</li><li>Understand relevant general laws, regulations, and standards (e.g., Heightened Standards, FFIEC, PMBOK) affecting risk management of large banks, so risk practices comply with overall regulatory frameworks and expectations</li><li>Contribute to the design, delivery, or completion of appropriate training to relevant first- and second-line professionals and senior management and board members.</li></ul>Qualifications:Experience<ul><li>Minimum of 2 years of experience in risk, compliance, legal, or regulatory roles in a Global Systemically Important Bank (GSIB)</li><li>Experience with project management and governance required; Project Management Professional (PMP) certification is a plus</li><li>Bachelor’s degree required, advanced degree a plus</li><li>Global Association of Risk Professionals (GARP) certification is a plus</li></ul>Skills<ul><li>Strong communication skills is a must, particularly written communication</li><li>Discretion when exposed to restricted/secret company information</li><li>Self-starter who works well independently in white space</li><li>Able to effectively manage multiple and often conflicting priorities under tight timeframes and adapt to frequent change</li><li>Able to lead without authority derived from band level</li><li>Highly organized with attention to detail, sense of follow-through, and accountability</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Risk Management; Enterprise Project Governance (2LOD)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.The&nbsp;Enterprise Control Management team&nbsp;within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?&nbsp;Enterprise Control Management (ECM)&nbsp;within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.This Director of Regulatory &amp; Audit Exam Management will be responsible for ECM’s engagement with, response to, and deliverables to regulators, internal audit and second line of defense inquiries and exams.&nbsp;&nbsp;Successful execution of these responsibilities will help to strengthen ECM’s risk and control environment. The Regulatory &amp; Audit Exam team will support ECM’s internal and external exams and audits, ensure timely closure of findings, with an auditor and regulator mindset.&nbsp;&nbsp;The team will be responsible for the efficiency and effectiveness of ECM’s exam management process.&nbsp;&nbsp;Responsibilities Include:<ul><li>Support coordination with ECM and across key stakeholders - of audits, second line testing, and regulatory examinations and ensure all requests are addressed in a timely manner with inputs from all related stakeholders.</li><li>Build and maintain strong relationships with key stakeholders and business partners.</li><li>Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner.</li><li>Develop and maintain processes to ensure consistent, accurate and efficient exam responses across the business unit.</li><li>Comply with enterprise policies with regard to audit, second line and regulator engagement.</li><li>Help prepare and present materials to AENB leadership and stakeholders regarding audit and regulatory work.</li><li>Challenge and advise action owners on risk management remediation efforts with a audit and regulatory perspective.</li><li>Act as resource and advisor for 1LOD teams on cross business units exams, where appropriate.&nbsp;</li></ul>Minimum Qualifications:<ul><li>6+ years in a financial risk management function (e.g., audit, compliance, operations, credit).</li><li>Understanding of operational risk management frameworks and requirements.</li><li>Exceptional project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress, with a track record of developing end-to-end risk management processes.</li></ul>Preferred Qualifications:<ul><li>Significant experience as an internal or external auditor or regulatory examiner.</li><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Outstanding analytical, problem-solving, written, and oral communication skills with a strong attention to detail.</li><li>Highly motivated self-starter with exceptional business writing skills.</li><li>Strong communicator who can effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort.</li><li>Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.</li><li>Ability to prioritize multiple work streams under time constraints, respond quickly, manage deadlines, and manage changing priorities in a dynamic and very demanding environment while leading with limited direct authority.</li><li>Anticipate needs and act proactively.</li><li>Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.</li><li>Experience supporting risk exam management processes preferred.</li><li>High degree of familiarity with Sharepoint, Powerpoint, Word and Excel.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Enterprise Control Management, Regulatory & Audit Exam Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.The&nbsp;Enterprise Control Management team&nbsp;within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?The&nbsp;Director, Enterprise Product Inventory&nbsp;is responsible for the governance of the enterprise-wide product inventory. This inventory is leveraged by various enterprise programs, including the 2LOD Risk &amp; Control Self-Assessment (RCSA) framework. This role is instrumental in fulfilling regulatory commitments and promoting a risk-aware culture across the organization.&nbsp;&nbsp;Responsibilities Include:<ul><li>Own and maintain the enterprise's product inventory across all lines of business and geographies, including respective reporting.</li><li>Own governance (e.g. procedures, guidance, training) over enterprise product inventory</li><li>Facilitate adherence to 2LOD framework requirements and enterprise program needs via maintenance of the inventory.</li><li>Integrate regulatory requirements and expectations to enterprise product inventory governance and process.&nbsp;</li><li>Share insights and best practices by acting as a key leader in disseminating insights, best practices, and lessons learned across the enterprise to improve operational risk management practices.</li></ul>Minimum Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function); understanding of critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.</li></ul>Preferred Qualifications:<ul><li>Extensive experience in developing and implementing product inventory.&nbsp;</li><li>Understanding of RCSA and has implemented or supported implementation in a GSIB or top 10 Category I/II bank.</li><li>Significant experience in a risk/control role within a GSIB or top 10 Category I/II bank.&nbsp;</li><li>Excellent communicator and collaborator across a matrixed organization, including various client-facing businesses, commercial and consumer financial product managers, Global Risk &amp; Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.&nbsp;</li><li>Proven ability to quickly identify mission-critical areas in an internal controls framework and prioritize work accordingly.&nbsp;</li><li>Demonstrated track record in driving transformation and change across a global organization.&nbsp;</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds.</li><li>Exceptional organizational and problem-solving skills with attention to detail and critical thinking skills.&nbsp;</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans to drive results.</li><li>Experience in at least one of the following:<ul><li>Providing identification of operational risks throughout business processes and systems.</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.</li><li>Enhancing risk assessments and associated methodologies.</li><li>Leading independent control monitoring, including identification of control improvements.</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.</li></ul></li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Enterprise Control Management, Enterprise Product Inventory

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Reporting to Director – Resolution Planning Risk Oversight, the Manager – Resolution Planning Risk Oversight will manage and support the independent second-line oversight program for Recovery and Resolution Planning and will be responsible for developing and coordinating independent oversight of RRP across American Express and American Express National Bank (AENB). The Manager will work closely with across Treasury and GRC to teams ensure a high-quality delivery of Resolution Plan and Recovery Plan submissions with well-documented independent review and challenge.&nbsp; This is a wonderful opportunity for someone to learn American Express from a comprehensive perspective while contributing to a key regulatory requirement.<ul><li>Help develop and manage the RRP oversight program for GRC and drive consistent execution across multiple risk functions.</li><li>Be the 2nd&nbsp;line of defense point-of-contact for the RRP program by managing communications with Treasury and coordinating effective challenge requirements and deliverables with risk leaders in GRC.</li><li>Ensure achievement of project objectives on time and in alignment with regulatory requirements.</li><li>Monitor and report project progress, including identification and escalation of off-track items, implications to interdependencies, other workstreams and overall project timelines.</li></ul>The successful candidate will be able to and/or have:<ul><li>Facility with analyzing balance sheets of large financial institutions.</li><li>Excellent communication, collaboration and writing skills. Able to coordinate and collaborate with stakeholders across Treasury and risk. &nbsp;&nbsp;</li><li>Rigorous analytical skills and meticulous attention to detail.</li><li>Self-starter, with the ability to manage and anticipate emerging problems.</li><li>Ability to work in an ambiguous environment.</li></ul>Minimum Qualifications<ul><li>Undergraduate degree in Finance, Statistics, Accounting, Actuarial Science, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, or a related field.</li><li>2+ years of experience in risk management, Finance, Controllership, project management, regulatory or resolution and recovery planning;</li><li>2+ years of experience with project management while managing multiple priorities </li></ul>Preferred Qualifications<ul><li>Prior experience in preparing materials for senior leadership.</li><li>Prior experience in capital management, liquidity risk, resiliency risk, or business and strategic risk.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

130 Project Management / Professional Services Full Time Jobs