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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Senior Manager of BU Control Management Communications will be responsible for developing and executing communication strategies aimed at enhancing the understanding and awareness of operational risk management practices across the 1st Line of Defense (1LoD). This role will ensure that communication initiatives are aligned with organizational objectives and regulatory requirements, fostering a risk-aware culture within the organization.Responsibilities Include:<ul><li>Develop and execute comprehensive communication strategies aligned with Operational Risk Management objectives.</li><li>Help monitor and integrate regulatory changes into communication materials, ensuring that updates are effectively communicated to relevant stakeholders across BUs and LoDs.</li><li>Support continuous improvement in communication effectiveness by implementing innovative tools, techniques, and feedback mechanisms.</li><li>Contribute to assessing the effectiveness of communication strategies and recommend adjustments to improve outcomes as needed.</li><li>Actively participate in sharing insights, best practices, themes, and techniques across the enterprise to promote a risk-aware culture.</li><li>Collaborate with the communication team to deliver high-quality communication programs that align with broader organizational objectives.</li><li>Engage with business units to ensure that communication initiatives meet their specific needs and align with the overall strategy.</li></ul>Desired Qualifications:<ul><li>4+ years of experience in supporting the development and execution of communication strategies within a financial services context.</li><li>Background in risk management or operational context communication.</li><li>Familiarity with relevant regulations and experience in ensuring compliance within a communication environment.</li><li>Ability to support continuous improvement in communication effectiveness, utilizing innovative methods.</li><li>Strong communication and collaboration skills within a matrix organization, with an ability to engage with diverse stakeholders.</li><li>Ability to identify important areas in communication and prioritize work accordingly.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Experience in designing and implementing communication programs.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand challenges and articulate them into actionable plans.</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager - Control Management Communications

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the U.S. Consumer Services Control Management Specialized Risk Management team is to provide business-specific subject matter expertise on certain operational risks (e.g., Privacy, Third Party Lifecycle Management, Business Continuity Management) and comply with enterprise policies and programs pertaining to the risk types (e.g., Conduct Risk management policy). This team will also help design business procedures/standards, advise on integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs, and create implementation plans for new risk themes, policies, and risk exposures as they emerge.U.S. Consumer Services is looking for a Sr. Analyst of Specialized Risk Management focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.The Sr. Analyst, US Consumer Services Specialized Risk Management will:<ul><li>Assist in documenting subject matter expertise that is used to advise BUs</li><li>Support compiling of any planned guidance that is planned to be shared with BUs</li><li>Assist in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types.</li><li>Assist in specific activities / tasks required to support integration of decentralized risk types into broader ORM policies and programs&nbsp;</li><li>Assist in&nbsp;administrative activities to compile topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise </li><li>Assist in administrative activities required to&nbsp;compile materials and disseminate targeted training and awareness programs to increase understanding and management of specific risk topics within U.S. Consumer Services</li><li>Assist in specific activities / tasks required to support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas</li><li>Assist in specific tasks / activities required to research and gather topical risk knowledge to share with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes&nbsp;</li><li>Assist in specific activities / tasks required to gather topical risk strategies and procedures to align with changes in the business environment and regulatory landscape</li><li>&nbsp;Assist in specific activities / tasks to gather relevant operational risk insights, better practices, themes, etc. across the enterprise</li></ul><h4>Required Qualifications: </h4><ul><li>2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul><h4>Preferred Qualifications: </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Assisting in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Assisting in specific activities / tasks required to support advising on decentralized risk types into broader operational risk policies and programs</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Control Management,  Specialized Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Director of BU Control Management Training will lead the design, development, and delivery of 1st Line of Defense (1LoD) Business Unit Control Manager (BUCM) training programs aimed at enhancing knowledge, skills, and operational risk management capabilities within the organization.This role will ensure that training programs are aligned with regulatory requirements and organizational objectives, driving continuous improvement and effectiveness in training delivery across the 1LoD.Responsibilities Include:<ul><li>Lead the design, development, and administration of comprehensive 1LoD training programs and initiatives aligned with Operational Risk Management objectives.</li><li>Establish processes to monitor and integrate regulatory changes into the 1LoD training materials, ensuring that all updates are effectively communicated and incorporated into training programs across BUs and LoDs.</li><li>Drive continuous improvement in 1LoD training compliance and effectiveness by leveraging innovative tools, techniques, and feedback mechanisms.</li><li>Assess the effectiveness of training programs and make adjustments to improve outcomes continually.</li><li>Act as a key leader in sharing insights, best practices, themes, and techniques across the enterprise to foster a risk-aware culture.</li><li>Lead and mentor a team responsible for delivering training programs, ensuring alignment with broader organizational objectives.</li><li>Engage with senior leadership to ensure that training strategies are aligned with overall organizational goals and risk management strategies.</li></ul>Desired Qualifications:<ul><li>Extensive experience in developing and delivering training programs within a financial services context.</li><li>Strong background in risk management or operational context training.</li><li>Deep understanding of relevant regulations and proven success in ensuring compliance within a training environment.</li><li>Proven ability to drive continuous improvement in training compliance and effectiveness, utilizing innovative methods.</li><li>Excellent communicator and collaborator across a matrix organization, with a strong ability to engage with diverse stakeholders.</li><li>Proven ability to identify mission-critical areas in training and prioritize work accordingly.</li><li>Demonstrated track record in driving transformation and change across a global organization.</li><li>Experience leading a team, preferably in a global or cross-functional context.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li><li>Experience in designing and implementing training programs focused on risk management topics.</li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Control Management Training

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Senior Manager of Systems &amp; Infrastructure Management will support the Director in managing and overseeing the 1st Line of Defense (1LoD) for Risk ecosystem technology platform needs. This role will focus on providing consolidated inputs to risk systems, platforms, and capabilities, including Archer and other GRC tools. The Senior Manager will assist in defining and enhancing processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk Management execution, and coordinate systems and infrastructure requirements assessment processes for risk and control management purposes within the 1LoD.Responsibilities Include:<ul><li>Assist the Director in serving as the 1LoD Product Manager for Risk ecosystem technology platform needs.</li><li>Provide consolidated 1LoD inputs to risk systems, platforms, and capabilities including Archer and other GRC tools.</li><li>Support the definition and enhancement of processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk management execution (e.g., PRSA, Issues Management).</li><li>Coordinate systems and infrastructure requirements assessment processes for 1LoD risk/control purposes, ensuring alignment with the strategic direction.</li><li>Collaborate with Application Owners to secure funding and prioritization to ensure the Applications fulfill 1LoD Operational Risk Management and execution needs.</li><li>Contribute to the development and maintenance of enterprise first-line foundational control components (e.g., process taxonomy/inventory, first-line RCSA/PRSA methodology).</li></ul>Desired Qualifications:<ul><li>Bachelor’s Degree in Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function).</li><li>Knowledge of Governance, Risk, and Compliance (GRC) tools such as Archer and other related platforms.</li><li>Understanding of relevant regulations and the regulatory environment, with some experience working with external regulators.</li><li>Strong communication and collaboration skills within a matrix organization, including working with client-facing businesses, Global Risk &amp; Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.</li><li>Knowledge of first line business operations, products, and regulatory requirements pertaining to the operations and offerings of cards, payments services, lending, and deposits across consumer, small business, commercial, and corporate customer segments.</li><li>Ability to identify mission-critical areas in an internal controls framework and prioritize work accordingly.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Experience working with or leading a team, both locally and internationally.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Systems & Infrastructure Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.The Transformation and Automation (TAG) team within the SPT organization, is a transformation engine serving GCS using expertise in Automation, Process Engineering, Data Analytics &amp; Advanced Project Management (APM) to deliver critical business solutions that drive direct financial impact, enhanced productivity, and increased safeguards for the business.The Senior Manager, Strategic Project Management is a new role that will drive GCS business-critical projects for the TAG organization. The role is highly visible with great exposure to cross functional business teams and success is based on driving delivery of expected outcomes.&nbsp; &nbsp;&nbsp;&nbsp;The role will report to the Director-APM, TAG based in New York and will lead highly impactful business critical initiatives that drive direct P&amp;L benefitKey Responsibilities:<ul><li>Lead Strategic Projects for the Global Commercial Services organization on behalf of TAG; serve as the primary point of contact for the customer for the duration of the project</li><li>Leverage end-to-end business knowledge to develop detailed problem statement and conduct Root Cause Analysis for Strategic work</li><li>Calculate cost-benefit analysis (CBA) for Strategic Projects, and collaborate with Finance team to validate benefits</li><li>Collaborate with TAG Intake team, Service Delivery team and business partners to develop a Project Charter and gain sign-off from all partners &amp; senior sponsors on project parameters, timing &amp; benefits</li><li>Partner with multiple teams across the American Express including, Product, Sales &amp; AD, Marketing, Technologies, Operations Excellence, Finance, Operations to drive the execution of the strategic projects</li><li>Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies</li><li>Project manage the design, development, and delivery of Strategic solutions</li><li>Deliver updates and recommendations to Steering Committee/ Senior Leadership</li></ul>Minimum Qualifications:<ul><li>5-7 years of combined experience in Consulting, and/ or Program Management/ Strategy</li><li>Proven leadership and relationship skills, including the ability to influence positive outcomes and develop strong partnership/relationship with key business units across all levels of the organization</li><li>Strong financial expertise, practical experience/familiarity with P&amp;L require</li><li>Excellent written, oral and presentation skills,&nbsp;with ability to interact with partners across all management levels</li><li>Strong project/process management and prioritization skills</li><li>Excellent problem solving skills</li><li>Consistent track record in analyzing data and information to proficiently produce relevant conclusions and recommendations</li><li>Proficient knowledge of MS Office; understanding of program/project management software (MS Project etc.) is a strong advantage</li><li>Bachelor's Degree required&nbsp;</li></ul>Preferred Qualifications:<ul><li>Program Management, Six Sigma and/or other related certifications to demonstrate control approach is a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Strategic Project Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The objective of the GSG Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for [GSG] to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.The Partner Oversight Management Team within GSG Control Management is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization and partners.The objective of this role is to ensure that Legal Collection Partners across U.S market are proactive in mitigating risks and exposure related to compliance and regulatory requirements. This position will be based in Sunrise, FL or Phoenix, AZ and reports directly to the Manager of Control Management Testing.How will you make an impact in this role?The Analyst, GSG Testing will:<ul><li>Conduct "End to End" Collections Operations and Performance Management reviews to provide independent monitoring of compliance requirements of the collections industry</li><li>Execute regular onsite and remote audits of legal collection firms to review execution against work standards and regulations (travel required)</li><li>Implement and drive action plans with Legal Partners to address any operational or strategic deficiencies and drive improvement and solutions in a timely and effective manner</li><li>Stay current with changes in jurisdictional regulations and ensure compliance against these regulations</li><li>Foster close relationship with Performance Managers and work with them to ensure that all action plans are closely monitor and all action items are closed out in a timely manner</li><li>Assist in additional identification specific risks throughout business processes and systems (along with business process owners)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events&nbsp;</li><li>Support thematic risk reporting (levels, trends, causes)&nbsp;</li><li>Support risk management practices within the business</li></ul>Minimum Qualifications<ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Excellent verbal and written communication skills in terms of documenting and reporting findings and results of testing</li><li>·&nbsp; &nbsp; Growth mindset - eagerness to learn and improve status quo</li></ul>Preferred Qualifications<ul><li>&nbsp; &nbsp; &nbsp;Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>3-5 years of audit experience, preferably in the financial services and collections industries</li><li>Experience in at least one of the following:&nbsp;<ul><li><ul><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li></ul></li></ul></li><li>·&nbsp; &nbsp; Knowledge and practical experience in application of control theory and professional auditing practices</li><li>Proficient with Microsoft tools (Excel, Word, PowerPoint, and SharePoint)</li><li>Experience working with big data tools (Hive/SQL)0</li><li>Knowledge of consumer protection regulations including the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Telephone Consumer Protection Act, and UDAAP Practices</li></ul>ORMCM&nbsp;Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Analyst - Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role ObjectiveTheAccounts Payable (AP) Automation Sales Manager will be responsible for driving sales from prospective clients in partnership with internal partners on all key activities related to the sourcing, qualifying, presenting, and ramping of Accounts Payable software solution deals. The ideal candidate works in tandem with internal partners to drive charge volume through Accounts Payable software solutions. The ideal candidate also engages directly with clients to understand customer needs and leverage product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products.Territory includes Dallas and the surrounding area. Candidate needs to reside in or around the territory.&nbsp;Job ResponsibilitiesProspecting<ul><li>Partner with Sales, Marketing, and internal partners on targeted accounts to generate strong pipeline</li><li>Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through self-generated leads</li><li>All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective client’s needs.</li></ul>Pipeline management<ul><li>Effectively manage a pipeline of prospective AP Automation customers provided by American Express and self-prospect</li><li>Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects</li></ul>Client solution and delivery<ul><li>Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement</li><li>Maintain a high level of knowledge and expertise across all AP Automation software offerings as the expert within American Express</li><li>Coach and train Sales teams to effectively identify opportunities and schedule appointments</li><li>Identify opportunities through needs assessment, serving as a consultant to the customer’s business; recommend the best tools to optimize and improve client’s payment processes</li><li>Coordinate internal resources to ensure smooth delivery of the solution and platform, and implementation</li></ul><ul><li>Drive collaboration across internal stakeholders, i.e., product and marketing teams.</li><li>Manage and execute all key phases of the sales process from sourcing to closing</li></ul>Compliance<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Business Conduct policies, standards, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and SkillsConsultative sellingEffectively identifies client needs to configure solutions that address client requirements and deliver valueInfluence &amp; persuasionUses appropriate interpersonal styles and communication methods to gain acceptance for products and/or servicesDemonstrating valueProactively and consistently demonstrates the value of partnering with American ExpressResults focusDemonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacksMarket, industry, &amp; product knowledgeUnderstands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributes<ul><li>High learning agility</li></ul><ul><li>Intellectually curious</li></ul><ul><li>Collaborative and growth mindset</li></ul><ul><li>Personal accountability</li></ul><ul><li>Compliance focused</li></ul>Experience<ul><li>Bachelor's degree preferred</li><li>Minimum of 5 years in a direct client facing role with commercial customers</li><li>Experience partnering with clients across various markets / industries</li><li>Experience in a highly regulated industry</li><li>The ability to understand complex technology and articulate it in simple non-technical terms</li><li>Experience working with 3rd party SAAS partnerships to assist with lead generation.</li><li>Solid track record of working with sales process engineering and complex business processes</li><li>Demonstrated ability to work with teams</li><li>Strong working knowledge of AP and ERP solutions and software</li><li>Deep understanding of the overall Procure to Pay processes</li><li>Proficient in discussing and selling in our full AP Automation product suite</li><li>Ability to thrive in highly fluid environments, where technology and processes are always transforming</li><li>Ability to bring along peered stakeholders in an organization from C level to Accounts payable clerk</li><li>Ability to quickly make decisions and drive results in a dynamic and ever-changing environment</li><li>Creative problem-solving skills with track record of overcoming objections to drive growth</li><li>Understanding of risk management decisions and processes</li><li>Ability to lead informally, collaborate and build relationships within and across all levels of the organization (i.e., Product, Marketing, Servicing, Risk, Sales, etc.)</li></ul><ul><li>Strong communication and presentation skills, with the ability to tailor a message to a diverse set of audiences (customer, colleague, business partners, leadership)</li><li>Excels at prioritizing multiple tasks, developing daily, weekly, and monthly call strategies</li><li>Availability to travel up to 10%</li></ul>Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, AP Automation Sales Consultant - Field Sales (Virtual - Dallas)

<h4>Company Description</h4>About Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website&nbsp;<a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>.<h4>Job Description</h4>BENEFITS&nbsp;Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.Position Purpose:&nbsp;The Customer Service Representative I is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements. The customer service center performs a variety of customer facing duties, is responsible to take a high volume of customer calls, respond to emails and website portal requests, process customer requests to turn on and off water and make payment plans.Primary Duties/Responsibilities:The day-to-day operations include, but are not limited to the following:<ul><li>Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.</li><li>Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.</li><li>Responsible to achieve customer service metrics and satisfaction levels.</li><li>Ensure all service orders are complete and entered into CC&amp;B.</li><li>Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).</li><li>Assist with routing new development for meter reading and entry into CC&amp;B.</li></ul>Other Responsibilities:<ul><li>As requested, participate in other initiatives such as, but not limited to, CC&amp;B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director.</li></ul><h4>Qualifications</h4>Education/Experience/Background:<ul><li>High School Diploma/GED is required.</li><li>1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility.</li><li>Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner</li></ul>Knowledge/Skills/Abilities:<ul><li>Fine-tuned organizational, interpersonal, and problem-solving skills to create positive interactions with customers.</li><li>Strong communication (oral and written) and listening skills to understand the customer’s situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner.</li><li>Practiced problem solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively.</li><li>Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively.</li><li>Demonstrates patience and politeness, especially when interacting with difficult or irate customers.</li><li>Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.</li><li>Flexibility - ability to fill-in as needed to cover critical tasks/roles.</li><li>Attention to detail in order to follow company processes and Commission rules.</li><li>Integrity – ability to maintain confidentiality of customer information.</li><li>Ability to prioritize and manage multiple competing work priorities successfully.</li><li>Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work.</li><li>Proficiency with Google Products.</li></ul><h4>Additional Information</h4>We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Representative I

<h4>Company Description</h4>About Veolia North America&nbsp;A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website&nbsp;<a href="http://www.veolianorthamerica.com&amp;nbsp" target="_blank">www.veolianorthamerica.com&amp;nbsp</a>;<h4>Job Description</h4>BENEFITS&nbsp;Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.&nbsp; Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.&nbsp;&nbsp;&nbsp;Position Purpose:&nbsp;&nbsp; Responsible for managing and supervising all aspects of client services within a geographical area to include health and safety, environmental compliance, variety of services, and the hiring and training of subordinates. Assists in establishing annual goals and objectives and maintains profit and loss ratios in concert with regional objectives. Oversees subcontractor project completion in accordance with regulatory guidelines. Reviews and approves project estimates, proposals, and contracts for existing and/or new accounts.Primary Duties/responsibilities:&nbsp;<ul><li>Recognize and act on opportunities to increase value added services to customers.</li><li>Enforce all compliance, health and safety, and procedures in accordance with departmental and regional policies.</li><li>Maintain a professional image to clients by answering inquiries and suggesting solutions to existing and/or potential problems.</li><li>Oversee compliance with all OSHA, EPA, DOT, and all other governmental regulations.</li><li>Implements all required training courses as required by OSHA, as well as update refresher courses instituted by VES-TS.</li><li>Oversees operation of all equipment including maintenance to ensure optimum efficiency and effectiveness.</li><li>Ensures contract compliance and advises accordingly.</li><li>Provide a safe and compliant work environment</li><li>Supervises local managers responsible for daily operations, efficiency improvements, and staff development</li><li>Collaborates with sales and technical teams to ensure exceptional customer service.</li></ul><h4>Qualifications</h4>Education / Experience / Background:&nbsp;<ul><li>Bachelor’s degree in a related discipline or equivalent work experience required</li><li>4 to 6 years of hazardous waste experience required</li></ul>Knowledge / Skills / Abilities:&nbsp;<ul><li>Extensive knowledge in the following areas: DOT, EPA, TSCA, and OSHA.</li><li>Computer proficiency with Microsoft Suite</li><li>Strong team player</li><li>Excellent interpersonal and communication skills</li><li>Time management: the ability to organize and manage multiple deadlines</li><li>Thorough knowledge of disposal site capabilities and limitations prior to shipping hazardous materials to ensure efficient disbursement and storage.</li><li>Strong customer service orientation</li><li>Ability to effectively present information</li><li>Strong supervisory and leadership skills</li><li>Ability to create &amp; prepare reports as necessary</li></ul>Required Certification / Licenses / Training:&nbsp;<ul><li>A valid Driver's License</li><li>40-hour HAZWOPER Certification</li></ul><h4>Additional Information</h4>We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.&nbsp;Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Operations Manager - Hazardous Material Management

<h4>Company Description</h4>About Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website&nbsp;<a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>.<h4>Job Description</h4>Pay Rate: $36.51 per hour.&nbsp;BENEFITS&nbsp;Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.Position Purpose:&nbsp;Performs all field functions relating to direct customer interface at all premises starting as the curb stop/box through the service line and the meter, including all reading devices, pits, boxes, meter readings (all types and purposes), meter investigations (incidental or emergency), collections, settings, changing, field testing for flow and/or pressure, testing, service shut offs, high bill investigations, and frozen meter repairs.Primary Duties/Responsibilities:&nbsp;<ul><li>Performs all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to, and including inside, connecting pipe.</li><li>Tests, adjusts, and corrects inaccuracies in meter registration.</li><li>Removes, changes installs and/or repairs reading devices on all size meters. Performs necessary field repairs such as damaged pipes while changing the meter or installing meter couplings.</li><li>Localization, operation, inspection, and testing of curb stops and valves, water services and meters by utilizing locating equipment.</li><li>Replaces covers, locates curb boxes and submits proper documentation for curb box referrals, and valve boxes.</li><li>Must be able to discuss consumption and usage patterns with&nbsp; customers. Reports unresolved customer inquiries and/or complaints to the supervisor.</li><li>Conducts examinations at the customer's premises to evaluate unusual or unknown water usage. Locates leaks on customer premises.</li><li>Reports and records (documents) unusual conditions observed on the customers premises which could have an impact on customer relations including potential cross connections, illegal connections, and/or uses, etc.</li><li>Prepares and submits the necessary documentation for work performed daily.</li><li>Answers telephone calls, completes,, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits.</li><li>Operates company systems, devices, and software applications.</li><li>Works closely with customers, contractors, and government officials to coordinate company policies and operations.</li><li>Performs similar or less skilled work as assigned.</li><li>Performs higher skilled work as assigned.</li><li>New bidders and hires will perform regularly scheduled standby emergency duties (year round) response time not to exceed 45 minutes.</li></ul><h4>Qualifications</h4>Education/Experience/Background:&nbsp;<ul><li>High School Diploma/GED is required.</li></ul>Knowledge/Skills/Abilities:&nbsp;<ul><li>Must possess good verbal and written communication skills.</li><li>Must possess basic math skills.</li><li>Must be available for emergency stand by (45 minutes response).</li></ul>Required Certification/Licenses/Training:&nbsp;<ul><li>Must have valid State driver's license.</li></ul>Physical Requirements: <ul><li>Must be able to lift to 50 pounds.</li><li>Must have the ability to climb, bend, and crawl in tight spaces.</li></ul><h4>Additional Information</h4>We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

191 Project Management / Professional Services Jobs