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<h4>Description</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Cloud Engineer to work in Boston, MA or Jersey City, NJ!<h4>The Role</h4>As a Principal Software Engineer you will work within the Regulatory Reporting Technology team to build and maintain critical brokerage applications for the enterprise. You will be collaborating with the regulatory reporting business team and other brokerage technology teams to develop applications for reporting across multiple assets classes with very high levels of regulatory scrutiny. This role is passionate about hands-on development and delivery, which requires a combination of both good technical skills, and participation in architecture, design and analysis activities!<h4>The Expertise and Skills You Bring</h4><ul><li>A deep understanding of various programming languages </li><li>Hands-on experience in application deployment automation and pipelines </li><li>Experience in at least “foundational” development languages (KDB, Java, Python) for 10 or more years is a must </li><li>Experience with Apache Kafka and other event streaming platforms is a plus </li><li>Experience driving projects as a team in Agile environments (Kanban and Scrum) </li><li>Experience with relational and NoSQL databases </li><li>Experience with DevOps, Continuous Integration and Continuous Delivery (Kubernetes, Maven, Jenkins, Stash, Ansible, Docker) </li><li>Experience using source control for development in Bitbucket/Stash/Git </li><li>Experience working with Artifactory and familiarity with API registries (e.g., Apigee) </li><li>Familiarity with automated deployment in uDeploy </li><li>Ability to learn new things, new technology, and address problems </li><li>Experience with REST microservice architecture </li></ul><h4>The Team</h4>The Regulatory Reporting Technology team is part of the broader Fidelity Brokerage Technology group. As a team we partner closely with Fidelity Capital Markets (FCM) to build and maintain regulatory reporting capabilities to meet the strict requirements of our regulators. As a team, we strive to deliver innovative, end to end technical/data solutions for our partners.<h4>COVID Work Policy</h4>Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.<h4>Dynamic Working – Post Pandemic</h4>Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Fidelity TalentSource

Cloud Engineer (AWS, Java OR Python, PostgresSQL)

<h4>Description</h4>As a Senior Business Analyst, you will join a team of passionate Health &amp; Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support in an Agile environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an agile innovative culture and build a positive environment for your squad.<h4>The Expertise and Skills</h4><ul><li>Education </li><li>BS or BA Required </li><li>Experience: </li><li>5 – 7 years of Business Analysis experience required </li><li>At least 5 years of direct experience with Health &amp; Welfare Annual Enrollment </li><li>5 – 7 of experience in Health &amp; Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system configuration and implementation </li><li>The ability to critically analyze sophisticated business requirements/product issues </li><li>Demonstrable understanding of Fidelity’s end to end business process life cycle, data process flows, and plan level provisions is desired </li><li>Proficient understanding of core product mechanics, record keeping systems and regulatory environment </li><li>Critical thinking skills and initiative; ability to think across Agile Squads and product categories </li><li>Ability to function at a high level in an exciting Agile work environment </li><li>Deep technical skills and an ability to apply them in an analytical process </li><li>Strong organizational skills to define and meet deadlines within an Agile squad structure </li><li>Advanced skills in MS Word, MS Excel, and MS Access </li></ul><h4>The Value You Deliver</h4><ul><li>Partner with the Scrum Leader/Squad Leader to understand the goals and the work for each sprint </li><li>Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects </li><li>Perform complex data analysis and reporting for effective client decisions </li><li>Proactively Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design </li><li>Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities </li><li>Perform root cause analysis when issues arise before and after code migrations </li><li>Assist with training, mentoring and coaching new associates. </li><li>Committed to Agile values, pillars, and priorities to fortify your Agile squad </li></ul>

Business Analyst

<h4>Description</h4>We are seeking a skilled Java Developer to play a vital role in developing the future-state of the client's distributed, single page and transaction-based applications using Agile practices. This team provides core application development and support services for internal and external facing systems. The team works on technology-based projects in collaboration with other Fidelity systems divisions, customers, and clients. Skills and Knowledge: Strong Java/J2EE development working on enterprise level applications; Expert level knowledge of Spring (MVC, Boot, Security); Experienced with building framework for modern transactional and data processing applications; Ability to multi-task and stay organized in a dynamic work environment while meeting expectations; Experience with Agile development methodologies such as SCRUM, Extreme Programming, TDD etc.; Strong verbal and written communication - must be able to actively engage other team members; Understanding of Agile systems development techniques using Continuous Integration (CI)/Continuous Deployment (CD) and DevOps; Prior experience working with development teams in onshore-offshore model. Technical: Experience or exposure to a number of the following concepts and technologies is desired; Application development using Java EE, Spring framework; Strong Oracle Experience with the ability write Stored Procedures, Complex Queries, and Triggers; Understanding of and experience with Micro-Services Architecture concepts and emerging patterns such as APIs, JAX-RS, REST/JSON. Education and Experience: Bachelor's degree or higher; Investment/financial services and/or brokerage industry experience is highly desired!

Java Software Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?The role will be key in providing financial decision support, key analytics, strategic oversight, and reporting for a multitude of critical priorities while building a strong partnership across Technology Operations – Digital Workplace (DW).<ul><li>Participate in Annual Plan / Long Range Plan and Monthly forecasting cycles, providing relevant financial analytics and commentary to business partners to ensure achievement of financial targets</li><li>Prepare and present key recommendations to Finance and Technology Leadership to drive decision making</li><li>Perform strategic ad-hoc analyses and research to turn data into insightful information driving business decisions</li><li>Work across a matrix of stakeholders – Technology, Finance, Product teams, etc. to ensure proper change management and financial alignment</li><li>Review and process technology deals with partners in technology and controllership judiciously</li><li>Provide additional support and analysis on annual Software contract renewals for the Enterprise that are owned by DW.&nbsp;&nbsp;</li></ul>Minimum Qualifications<ul><li>1+ years of experience in Finance and FP&amp;A</li><li>Strong financial, analytical, and problem-solving skills </li><li>Passion for developing and driving partnerships across multiple functions across the Enterprise</li><li>Excellent communication skills: ability to distill financial data into clear and concise insights</li><li>Robust technical skills to synthesize large amounts of complex data with the ability to draw key conclusions</li><li>Ability to prioritize and manage competing priorities effectively and drive results while meeting critical deadlines</li><li>Proficient in Microsoft suite (Advanced Excel skills preferred)</li><li>Understanding of P&amp;Ls, financial metrics, cost drivers, forecast methodologies, and cost allocation/expense recovery concepts</li><li>Self-starter with a high degree of intellectual curiosity</li><li>Undergraduate Degree or relevant experience</li></ul>Preferred Qualification<ul><li>IBM Cognos TM1 and Power BI </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Financial Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.Exam and Findings Management Manager – TechnologyThe Manager&nbsp;of Technology Exam and Findings Management&nbsp;will be responsible for managing&nbsp;Technology owned or impacted exams, audits, and reviews, and&nbsp;supporting the tracking of open findings, Management Action Plans (MAP), Matters Requiring Attention (MRA), and other regulatory or audit actions across Technology. The successful candidate will collaborate across lines of defense and organizations to manage, track, and report on open actions from audits, reviews, and/or exams to various stakeholders as well as provide consultative services on drafting MSIFs and findings remediation plans in collaboration with Technology SMEs. This position will report into the&nbsp;Director of Technology Exam and Findings Management of the Regional Information Security and Tech Supervisory Engagement team within the Technology Risk &amp; Information Security (TRIS) organization.Key responsibilities include:<ul><li>Manage American Express regulatory engagements, internal compliance audits, and external assessments for Technology programs, processes, and procedures</li><li>Respond to audit and examination requirements from both internal auditors and external examiners.</li><li>Understand and be able to develop, implement, and follow-through on the lifecycle components of an MRA.</li><li>Collaborate with Internal Audit Group, and 2nd&nbsp;line of defense partners to align data for reporting.</li><li>Track and report status of open findings, MAPs, MRAs for Technology across the three lines of business.&nbsp;&nbsp;</li><li>Provide understanding of results, findings, action plans, etc. to include plan activities, actions of coordination, priorities, steps, process, and timeline for monitoring.</li><li>Create and maintain an accurate flow of audit and exam information including schedules, results, and statuses.</li></ul>Minimum Qualifications:<ul><li>5+ years of Information Security or Technology Risk Management leadership experience.</li><li>Bachelor’s degree.</li><li>Experience working with Regulators and in complex regulated businesses.</li><li>Experience developing and reporting on project metrics to provide for various levels of an organization.</li><li>Leadership and team-building skills, with a consistent track record for successful delivery of projects.</li><li>Understanding of information security regulatory landscape.</li></ul>Preferred Qualifications:<ul><li>Security and risk certifications (risk and regulatory – CISA, CISM, CRISC)</li><li>Strong in risk management. Ability to link threats to risk tolerance and control effectiveness measurements.</li><li>Strong writing skills: the ability to frame messages for specific audiences and communicate information about complex issues to collaborators in a clear and easy to understand way.</li><li>Experience in information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management and data analytics.</li><li>Experience as an IT Auditor in 2nd, 3rd, or regulatory spaces.</li><li>Experience working with a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems.</li><li>Ability to work cross-functionally with Technology and Security teams.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Information Security Manager - Technology Exam Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.Functional Description:The Director, Business Disruption &amp; Operational Resilience Risk Management is a new role focused on managing the risks associated with operational resilience (including business continuity management across people, process, technology, third party and physical infrastructure) across American Express globally. The Director will be part of the GRC team, and report into the Vice President Firmwide Independent Risk Management Head of Business Disruption &amp; Operational Resilience at American Express. The incumbent will be responsible for supporting and executing on the overall operational resilience risk management and governance framework at the Company.&nbsp;Essential Job Functions:<ul><li>Support the implementation of the operational resilience risk governance framework, including the development of a specialized risk team, risk policy, and risk capabilities.</li><li>Learn operational resilience and business continuity management processes, demonstrating strong levels of curiosity and willingness to present an effective credible challenge.</li><li>Provide operational resilience risk oversight by identification, assessment, control, measurement, monitoring and reporting of risks related to operational resilience program.</li><li>Leverage advanced data analytics to drive insights, proactively identifying opportunities for enhancing the Company’s operational resilience and swiftly adapting to emerging threats.</li><li>Identify risks related to operational resilience, oversee controls in line with American Express’s risk and control framework. Establish guidance and requirements for minimum recommended controls.</li><li>Support regulatory exams, to ensure the company is prepared to provide necessary documentation, addressing inquiries from regulators, and demonstrating compliance with legal and regulatory requirements and supervisory expectations.</li><li>Lead independent risk assessments and challenge the design and effectiveness of controls with a willingness to conduct hands-on analysis and assessments.</li><li>Collaborate with senior leadership, across Legal, Technology and Business Unit leaders to support the development of the organization’s risk appetite for operational resilience and monitor adherence to the established thresholds.</li><li>Design and implement operational resilience related metrics to identify and report risks.</li><li>Attract, lead, and nurture colleagues towards a fun-filled and high energy workplace.</li><li>Develop strong working relationships with all levels of the organization, including our executive leaders in technology and with business partners, to achieve results and enact wide-scale impact across the organization.</li><li>Demonstrate in-depth knowledge in key risk oversight skills, including operational resiliency, business continuity management, disaster recovery, dependency risk management, resiliency monitoring, operational vulnerability management and resiliency compliance management.</li><li>Support compliance with Resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, DORA, GLBA, etc.) to meet legal and regulatory obligations.</li><li>Influence and help embed a strong risk-aware culture, encouraging proactive risk management behaviors at all levels.</li></ul>Required Qualifications:<ul><li>Minimum seven years of experience in risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, and issue management.</li><li>Demonstrates ability and aspiration for building and nurturing teams and leading complex and high impact assessments.</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.</li><li>Demonstrates learning agility: Learns from unfamiliar experiences. Perseveres through and learns from setbacks.</li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.</li><li>Analytical attitude with consistent track record of using data and business insight to develop winning strategies and drive business decision-making.</li><li>Ability to make decisions quickly and effectively.</li><li>Demonstrates courage and resilience.</li><li>Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.</li><li>Highly motivated self-starter with ability to juggle multiple tasks in a fast-paced, ambiguous environment, with excellent organization skills and careful attention to detail.</li><li>Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily.</li><li>Understanding of risk assessment methodologies, frameworks and industry standards.</li><li>Deep knowledge of laws, regulations, and industry frameworks (e.g. DORA, FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets).</li><li>Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)</li><li>Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Risk Management; Business Disruption & Operational Resilience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees. Functional Description:This individual contributor role is a unique opportunity to work with a team of diverse and talented professionals who are responsible for building the operational resilience risk oversight program to provide credible challenge and oversight to the first line operational resilience risk taking activities.Reporting to the Director for Business Disruption &amp; Operational Resilience Risk Management, the Manager is responsible for independently assessing and reporting operational resilience (including people, process, technology, third-party and infrastructure) risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators. This position will be responsible for effectively collaborating with key stakeholders across lines of business and lines of defense to ensure risks are managed effectively and efficiently in accordance with the company policies and applicable regulatory requirements.Essential Job Functions: <ul><li>Conduct independent, proactive risk management and oversight of operational resilience (including people, process, technology, third party, and infrastructure) related risks.</li><li>Assist in the development, implementation, and maintenance of the firm’s operational resilience framework (policies, governance and minimum standards) to ensure operational readiness and response to business disruption events.</li><li>Learn operational resilience and business continuity management processes at American Express, demonstrating strong levels of curiosity and willingness, to present an effective credible challenge.</li><li>Engage and liaise with internal stakeholder groups that have oversight of processes relevant to the firm’s Resilience approach to prevent, protect, respond and adopt/learn from disruptive events.</li><li>Be apprised of resilience events and data collection including reporting when necessary; perform detailed reviews of trends to identify significant risks and ensure monitoring and remediation</li><li>Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.</li><li>Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.</li><li>Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.</li><li>Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.</li></ul>Required Qualifications:<ul><li>Minimum four years of experience in risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, and issue management.</li><li>Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.</li><li>Demonstrate analytical skills with high attention to detail and accuracy</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.</li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.</li><li>Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.</li><li>Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.</li></ul>Preferred: <ul><li>Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)</li><li>Experience in risk management across cyber security, information technology, 3rd party, business continuity management.</li><li>Understanding of risk assessment methodologies, frameworks and industry standards.</li><li>Knowledge of relevant policies &amp; regulations (e.g., FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets, DORA)</li><li>Experience with Governance, Risk and Compliance tools (e.g. Archer)</li><li>Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager: Business Disruption & Operational Resilience Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Roles and Responsibilities:<ul><li>Lead high level solutioning as well as detailed design of Adobe Experience Manager ( AEM) &nbsp;based Content Management System with emphasis in high availability and low latency.</li><li>Define and revise architectural guiding principles to steer our platform and solution development together with our other solution architects.</li><li>Experience on migration of Adobe Experience Manager to Public Cloud (AWS)</li><li>Conduct proof of concept to validate the feasibility and performance of proposed solutions aligning with project goals and requirements.</li><li>Engage and work with multi-functional leaders to understand and help define business principles, goals, and strategy within scope of responsibility. Stay ahead of with industry trends and emerging technologies in Content Management &amp; Digital Asset Management domain!</li><li>Expertise in the definition and implementation of effective software engineering practices and processes that result in high speed to market: i.e., open-source style project maintainers, PR review process, issue triage, code reviews, code contribution metrics definition, test automation strategy, CI/CD optimization, etc.&nbsp;</li><li>Mentor and guide other engineers in the team. Lead by example and be a role model for other full time as well as vendor resources.</li></ul>Minimum Qualifications:<ul><li>Adobe Experience Manager ( AEM) &nbsp;Developer with 10+ years of experience in designing and implementing enterprise-level solutions using Adobe Experience Manager (AEM).&nbsp;</li><li>Expertise of Adobe Experience Manager ( AEM) &nbsp;architectural concepts - such as design, deployment, scaling &amp; security</li><li>Proficient in developing custom components, editable templates, and integrating Digital Asset Management (DAM) for optimized content management!</li><li>Expertise in OSGi, Apache Sling, and JCR to enhance system performance, leading to measurable improvements in efficiency and error reduction.&nbsp;</li><li>Skilled in using GraphQL and REST APIs for seamless content delivery in headless Adobe Experience Manager ( AEM) setups.&nbsp;</li><li>Adept in React SPA components, Sling Models, and multilevel workflows, ensuring robust, responsive, and efficient web applications.&nbsp;</li><li>Strong experience with agile methodologies and optimizing Adobe Experience Manager ( AEM) platforms for better performance, accessibility, and user engagement.</li><li>Experienced in deploying, migrating and managing Adobe Experience Manager ( AEM) applications in cloud environments.</li><li>Skilled in CI/CD pipelines, containerization, and cloud-native architectures</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Engineer - Enterprise Content Management System (Adobe Experience Manager) – Architecture As Code ( AAC)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization (“GRC”) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and our customers through effective risk management and oversight activities.GRC’s Enterprise Risk Management &amp; Risk Oversight organization (ERM&amp;RO) is hiring a Manager who will join a recently created team to provide governance and oversight for Projects across American Express. This new team has recently developed a governance framework to manage the risks associated with Projects across the company and owns and maintains that framework. This includes creating and implementing graduated risk management requirements for Projects based on the risk of the Project; and designing and executing regular reporting on American Express Projects to senior leaders and risk committees.Responsibilities<ul><li>Support the development, implementation, and enforcement of an enterprise Project governance framework, with graduated governance requirements based on Project classifications</li><li>Identify, track, prioritize, address or challenge the effective remediation of risk-related gaps (including those identified by regulators), to reduce risks in a timely manner to acceptable levels and prevent reoccurrence</li><li>Communicate risk data, trends, and analysis through structured reports, to key stakeholders, including the board of directors and senior leadership, receive timely, aggregate, accurate, complete and relevant information.</li><li>Review and provide guidance to first line stakeholders as they develop/maintain procedures to implement the governance framework</li><li>Understand relevant general laws, regulations, and standards (e.g., Heightened Standards, FFIEC, PMBOK) affecting risk management of large banks, so risk practices comply with overall regulatory frameworks and expectations</li><li>Contribute to the design, delivery, or completion of appropriate training to relevant first- and second-line professionals and senior management and board members.</li></ul>Qualifications:Experience<ul><li>Minimum of 2 years of experience in risk, compliance, legal, or regulatory roles in a Global Systemically Important Bank (GSIB)</li><li>Experience with project management and governance required; Project Management Professional (PMP) certification is a plus</li><li>Bachelor’s degree required, advanced degree a plus</li><li>Global Association of Risk Professionals (GARP) certification is a plus</li></ul>Skills<ul><li>Strong communication skills is a must, particularly written communication</li><li>Discretion when exposed to restricted/secret company information</li><li>Self-starter who works well independently in white space</li><li>Able to effectively manage multiple and often conflicting priorities under tight timeframes and adapt to frequent change</li><li>Able to lead without authority derived from band level</li><li>Highly organized with attention to detail, sense of follow-through, and accountability</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Meaningful, rewarding work performed with integrity.Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Minimum Qualifications:<ul><li>Deliver world-class customer service, whilst responding to Customers inquiries and problems</li><li>Excellent negotiation, probing, influencing and resourcefulness skills</li><li>Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express</li><li>Make decisions based on risk assessment and the Customer profile</li><li>Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card</li><li>Meet and exceed quality goals, compliance regulations and productivity targets</li><li>Handling inbound and outbound calls from our consumer and small business card members</li><li>Document necessary information&nbsp;</li><li>Re-prioritize to adapt to the ever-changing environment</li><li>Demonstrate personal excellence by remaining positive and resilient&nbsp;in difficult situations</li><li>Able to demonstrate empathy whilst being assertive to achieve the required outcome</li><li>Display a passion to serve by delivering outstanding service in every interaction with our Customers</li><li>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis</li><li>Strong interpersonal, communication and listening skills</li><li>Strong verbal and written communication skills</li><li>Assertiveness to handle difficult conversations</li><li>Analytical and problem-solving skills with strong attention to detail</li><li>Outstanding organizational skills</li><li>Navigate multiple systems and digital tools to service our Customers</li></ul>Preferred Qualifications:<ul><li>Previous collections or outside agency experience preferred</li></ul>Schedule: Business hours of operations are seven (7) days a week. Monday- Friday 8am 12-am EST, Saturday 8am-6:30pm EST, Sunday 10am-8:30pm ESTShift differentials for nights and weekends are provided.Candidates must be flexible as shifts will be provided during the training period.This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.Location: 18850 N 56th St.&nbsp; Phoenix, AZ 85054 (Desert Ridge)Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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